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Reviews of Intercontinental Taiyuan, an IHG Hotel

5 out of 5
Intercontinental Taiyuan, an IHG Hotel
No. 8 Changxing South Street, Jinyuan District, Taiyuan, Shanxi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Catherine An on 12 Sept 2019
Dear guest, thank you for your recent stay at the InterContinental Taiyuan. Please know that your support and comments are extremely valuable to us, it motivates us to continue to strive for the best guest experiences. Thank you again for your compliments. We look forward to welcoming you back for another InterContinental Experience very soon.

10/10 Excellent

Siu Yuet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a very good condition. The location is good. Modern museums and shopping mall nearby.
Stayed 2 nights in Jul 2019
Response from Catherine An on 12 Sept 2019
Dear guest, thanks for your recent stay and giving us an opportunity to provide you a memorable visit. InterContinental Taiyuan is located at the heart of Taiyuan's Changfeng Business District where it overlooks the Fen River and enjoys a backdrop of quiet greenery. Nearby attractions include Shanxi International Convention and Exhibition Centre, Taiyuan Art Museum, Taiyuan Museum and Shanxi Grand Theatre. The hotel is situated along the city’s main downtown transportation corridor and is only 15.5 kilometres from Taiyuan Wusu International Airport and 10 kilometres from Taiyuan South Express Railway Station. We do hope to welcome you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good “hardware”, so-so “software”, more room for improvement.
Stayed 2 nights in Jul 2019
Response from Catherine An on 12 Sept 2019
Dear guest, thank you for your stay with us at InterContinental Taiyuan, and we're sorry that not satisfied you well. It's always our aim to make you a comfortable and enjoyable experience, so if there's anyting matters you, please always call our Guest Service Center and we'll serve you in time. Look forward your next coming for a fresh new journey here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel, no luggage help upon arrival. Front desk staff has limited English, but helpful if you speak Chinese. Modern and clean. Nice bathroom and comfortable bed.
Stayed 1 night in May 2018
Response from Marketing and Communications Department on 5 Jun 2018
Dear guest, thank you for your recent stay at the InterContinental Taiyuan and taking time to share your kind comments on our staff service. It is by receiving candid feedback like yours, that we can make continuous improvements. In the meantime, we look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
性价比极低
服务不到位, 不值1000块。 1、出租车到酒店门口没人给开门,关键我还受伤了怕淋雨,服务不用心。 2、大堂有主客抽烟无人制止,体验差。 3、mini吧收费??可乐竟然也收费,纳尼??太抠儿了。搅拌棒上边落了一层灰。
Stayed 1 night in Oct 2021

10/10 Excellent

Yixuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的位置很好 環境乾淨整潔 :)
Stayed 1 night in May 2021

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体感觉不错,视野开阔 酒店设施较新
Stayed 1 night in Dec 2020

8/10 Good

CHIU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is very good. However, I note that there are small shops/restaurants that not up to the standard of hotel are inside the hotel building facing a small lane just beside it.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018