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Reviews of Mantra Hotel at Sydney Airport

4 out of 5
Mantra Hotel at Sydney Airport
3 Ross Smith Avenue, Mascot, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven, Cholsey

Travelled with partner
Liked: Staff & service, amenities
It is reasonably priced. People expecting to use this property should understand that walking to the property from the domestic terminals with luggage will be difficult for some. The shuttle service is $12 pp. To Terminal 2/3 by shuttle is approximately 2 minutes. This is not good value for money for any more than 1 person.
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothhing
Stayed 1 night in May 2024

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with hotel
Stayed 1 night in May 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to and from the domestic terminal. Good meals and quiet rooms.
Stayed 1 night in May 2024

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sophia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Being at the airport was very convenient for us as we had an early morning international flight.
Stayed 2 nights in Apr 2024

8/10 Good

Angela

Disliked: Staff & service
Facilities were substandard we had to change rooms because tv wasn’t working. However they did try to make an effort with room service afterwards.
Stayed 1 night in Apr 2024
Response from Trang Le on 16 Apr 2024
Dear Angela, We're glad that you enjoyed the stay and will certainly address your concern to keep improving our quality of services. We look forward to your return. Thank you.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A most enjoyable overnight stay.
Stayed 1 night in Mar 2024
Response from Trang Le on 21 Mar 2024
Dear Barry, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Simon

Travelled with partner
Great pool lovely room
Stayed 1 night in Mar 2024
Response from Trang Le on 21 Mar 2024
Dear Simon, We're delighted that you enjoyed the stay and look forward to your return. Thank you.Warm regards,

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable. Great breakfast and staff were friendly.
Stayed 5 nights in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Rachael, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Trang Le on 15 Mar 2024
Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

6/10 Okay

Christopher Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Alexander, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

Jeffrey

Liked: Staff & service
Staff were extremely attentive
Stayed 2 nights in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Jeffrey, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great for air travel
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear John, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Breakfast inclusion was great. The shuttle service worked well. I plan to book again
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Jeffrey, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

2/10 Terrible

Steph

Disliked: Cleanliness, amenities, property conditions & facilities
Very underwhelming stay, would recommend booking the cheapest possible airport hotel as this was $350 and felt like $89 a night. Not even a bottle of water in the room, dirty carpets, and nothing around or open so just as bad a location as the budget options nearby. Definitely not worth the money, I stay at Accor properties all the time and was disappointed by this location.
Stayed 1 night in Feb 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short, easy walk to and from Sydney Domestic Terminal. McDonalds Restaurant, KFC and Krispy Kreme stores next door. Short, easy walk to Mascot Train Station. Very quiet when considering proximity to airport. Would happily stay there again.
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Neil, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and Reception staff great. Shuttle bus driver very aloof and disinterested.
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Rodney, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel @ airport . Van is $10 pp . Taxi was only $15
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Edward, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Annette

Stayed 2 nights in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Annette, Dear A, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

Bev

Travelled with partner
Liked: Staff & service
Breakfast wasn’t great. Some foods were overcooked, some cold, some had run out by 8.00am. Nutrigrain was definitely stale
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Bev, Thank you for your feedback. We will certainly address your concern to keep improving the quality of service we offer. Looking forward to your return. Warm regards,

10/10 Excellent

Maria Julia

Liked: Amenities
Very close to airport
Stayed 1 night in Jan 2024
Response from Trang Le on 15 Mar 2024
Dear Maria, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

gary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Gary, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very close to sydney domestic terminals, easy walk. Clean and comfortable rooms and very good bedding.
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Colin, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's possible to walk to the hotel from the domestic terminals.
Stayed 1 night in Feb 2024
Response from Trang Le on 15 Mar 2024
Dear Patrick, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

Lorraine

Stayed 1 night in Jan 2024
Response from Trang Le on 21 Mar 2024
Dear Lorraine, We're glad that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Thistle

Stayed 1 night in Jan 2024
Response from Trang Le on 15 Mar 2024
Dear Thistle, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

6/10 Okay

Hareesh

Stayed 1 night in Jan 2024
Response from Trang Le on 15 Mar 2024
Dear Hareesh, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often.
Stayed 1 night in Dec 2023
Response from Trang Le on 29 Jan 2024
Dear Les, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.

10/10 Excellent

Jolanda

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Trang Le on 25 Jan 2024
Dear Jolanda, Thank you for your great feedback and we look forward to your return.

6/10 Okay

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Trang Le on 25 Jan 2024
Dear Kim, Thank you for your great feedback and we look forward to your return.

8/10 Good

Shay

Stayed 1 night in Jan 2024
Response from Trang Le on 15 Mar 2024
Dear Shay, We're delighted that you enjoyed the stay and look forward to your return. Thank you. Warm regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Trang Le on 25 Jan 2024
Dear Ian, Thank you for your great feedback and we look forward to your return.

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Trang Le on 25 Jan 2024
Dear Katelyn, Thank you for your great feedback and we look forward to your return.

4/10 Poor

Tim

Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
My room was very disappointing. It was very old looking with scuffs all over the walls. Which I wish I had taken pictures of but didn’t. I had family stay at this hotel before COVID there room was beautiful this why I had picked this one. The bed was 2 beds but together and was not comfortable at all.
Stayed 2 nights in Dec 2023
Response from Trang Le on 25 Jan 2024
Dear Tim, Thank you for taking the time to tell us about your experience at Mantra hotel Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

antoine

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Trang Le on 25 Jan 2024
Dear Antoine, Thank you for your great feedback and we look forward to your return.Thank you.

4/10 Poor

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel in a perfect spot / not 4handicap
They charge for everything - The shuttle is not free its 10 dollars per person - you can just walk 10 minutes to station and take the free airport shuttle ... super embarrassing!!! For an old person that 90 years old
Stayed 1 night in Dec 2023
Response from Trang Le on 25 Jan 2024
Dear Chris, Thank you for taking the time to tell us about your experience at the Mantra hotel Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to SYD
Convenient location for airport.
Stayed 1 night in Dec 2023
Response from Trang Le on 29 Jan 2024
Dear Sean, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from Trang Le on 29 Jan 2024
Dear Matt, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Trang Le on 25 Jan 2024
Dear Philip, Thank you for your great feedback and we look forward to your return.

10/10 Excellent

Mark, Bowral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently new yet really good for accomm near the domestic airport. Rooms are not as big as expected yet very practical for the use. The bathroom is very good and the shower is excellent. The staff very helpful with information. A good place to stay if flying out the next day or a short walk to the trains to head into the city. Good location.
Stayed 1 night in Dec 2023
Response from Trang Le on 29 Jan 2024
Dear Mark, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Trang Le on 29 Jan 2024
Dear Richard, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff, room service, courtesy bus.
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to airport…
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Good enough
It's an airport hotel so don't expect much beyond the basics. Location is walkable from domestic terminals and is signposted, but it is a good 15 minutes, none of it undercover and there is a lot of construction work going on. I arrived late at night but check-in was very busy with flight crew and others. Staff were efficient. Room. was clean and not too noisy from the busy road nearby. Breakfast was expensive (as I found out later, staff did not inform me of the cost at the time) but not bad, although they have a cheek putting out potato gems of the sort you buy at the supermarket and labelling them "hash browns."
Stayed 1 night in Dec 2023

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Wayne

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mehmet

Stayed 2 nights in Nov 2023
Response from Trang Le on 29 Jan 2024
Dear Mehmet, We're delighted that you enjoyed the stay and look forward to seeing you again. Thank you.