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Rating 10 - Excellent. 545 out of 1003 reviews" "
10 - Excellent
545
Rating 8 - Good. 305 out of 1003 reviews" "
8 - Good
305
Rating 6 - Okay. 99 out of 1003 reviews" "
6 - Okay
99
Rating 4 - Poor. 34 out of 1003 reviews" "
4 - Poor
34
Rating 2 - Terrible. 20 out of 1003 reviews" "
2 - Terrible
20
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Melissa
Travelled with family
25 Apr 2024
Disliked: Staff & service
The view was lovely but definitely not enough staff
Melissa
Stayed 1 night in Apr 2024
Response from Rochak Karki on 26 Apr 2024
Dear Melissa,Greetings from Crowne Plaza Sydney Coogee Beach !We're delighted to hear that you enjoyed our lovely views. We apologize for any inconvenience caused by the staffing situation during your stay. Rest assured, we take your comments seriously and will address this issue promptly to ensure a smoother experience for our guests in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for an even better experience soon!Warm RegardsRochak KarkiAssistant Front Office ManagerCrowne Plaza Sydney Coogee Beach
Well located to racecourse. comfortable beds. good customer service.
Julie
Stayed 2 nights in Apr 2024
Response from Rochak Karki on 25 Apr 2024
Dear Julie,Thank you for choosing to stay with us during your recent visit. We truly appreciate your decision to spend your time with us and hope that your experience was nothing short of exceptional.Your feedback means a lot to us, and we're delighted to hear that you found our location convenient, our beds comfortable, and our customer service satisfactory. Providing our guests with a comfortable and memorable stay is always our top priority, and we're thrilled to hear that we were able to meet your expectations.We will make sure to pass on your compliments to our team, as they work tirelessly to ensure that each guest has a pleasant and enjoyable stay with us.Once again, thank you for choosing Crowne Plaza Coogee. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Rochak KarkiAssistant Front Office ManagerCrowne Plaza Sydney Coogee Beach
8/10 Good
Brannon
Travelled with partner
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great location on Coogee Beach! Great for access to Coogee to Bondi beach walk. Plenty of restaurants near by. Lobby is nice, updated. Rooms less so. Would stay again if ever in Sydney, but mostly because it looks like the best option with close beach access.
Brannon
Stayed 2 nights in Apr 2024
Response from Bari on 5 Apr 2024
Dear Brannon,We hope this email finds you well.Thank you for taking the time to share your experience of your recent stay at Coogee Beach Hotel. We truly appreciate your feedback as it helps us to continuously improve our services and accommodations for our valued guests.We're thrilled to hear that you enjoyed our hotel's prime location on Coogee Beach and found the nearby restaurants convenient for your stay. Our team works diligently to ensure our guests have a comfortable and enjoyable experience, and we're delighted that you found our lobby updated and welcoming.We have noted your comments regarding the rooms and assure you that we are committed to enhancing our accommodations to meet the expectations of our guests.We would be honored to welcome you back to Crowne Plaza Sydney Coogee Beach should your travels bring you to Sydney in the future. If there are any specific preferences or requests you have for your next stay, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We look forward to the opportunity to host you again soon.Warm regards,Rahimul Bari ChowdhuryDuty ManagerCrowne Plaza Sydney Coogee Beach
Very nice hotel, comfortable and spacious room which was very clean with good facilities. Check in was good, friendly and experienced receptionist who gave clear instructions on parking etc.
Some of public areas a little less tidy.
Very well located near to beach, restaurants and shops.
Margaret
Stayed 2 nights in Mar 2024
Response from Rahimul Bari Chowdhury on 2 Apr 2024
Dear Margaret,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words and are delighted to hear that you enjoyed your experience at our hotel.We are thrilled that you found our hotel to be very nice, with comfortable and spacious rooms equipped with good facilities. It's fantastic to hear that our receptionist provided you with a friendly and efficient check-in experience, along with clear instructions regarding parking and other amenities.We sincerely apologize for any areas in the public spaces that were not up to our usual standards of tidiness. Your feedback is valuable to us, and we will address this promptly to ensure a consistently excellent experience for all our guests.We're glad to know that you found our location convenient, near to the beach, restaurants, and shops. Our aim is to provide our guests with easy access to everything they need for an enjoyable stay.Once again, thank you for choosing to stay with us, and for providing us with your valuable feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Warm RegardsRahimul Bari ChowhduryDuty Manager
8/10 Good
Emma
18 Mar 2024
Liked: Cleanliness, staff & service
Emma
Stayed 1 night in Mar 2024
Response from Rochak Karki on 3 Apr 2024
Dear Emma,We're thrilled to hear that you had a positive stay experience with us! Our team works tirelessly to ensure that every guest feels welcomed, comfortable, and taken care of during their time with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Warm RegardsRochak KarkiAssistant Front Office Manager
Excellent hotel in Coogee with great views.
Very close to the beach and good access to public trasport.
Great customer service.
Dinner Shutters was very good.
athula
Stayed 1 night in Mar 2024
Response from Suyan on 25 Mar 2024
We truly appreciate your fantastic feedback! It brings us great joy to learn of your outstanding experience at our Coogee hotel. Knowing that you relished the stunning views, beachside location, and easy access to public transportation is wonderful. Ensuring exceptional customer service is at the forefront of our efforts, and we're thrilled it positively impacted your stay. Additionally, we're delighted that you savored your dining experience at Shutters. Your generous words deeply resonate with us, and we eagerly anticipate the opportunity to welcome you back soon for another memorable stay!
Great amenities at the hotel and location to this wonderful beach. Love the extras like the “green room” for prepping that later flight home after you have checked out!
Robert
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Coogee Beach on 6 Mar 2024
Very comfortable hotel
Nice spot across the beach😎
We were welcomed by Lauren she was very professional as well as very friendly
A happy and very positive employee that makes us content in our choice
Carole
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Coogee Beach on 6 Mar 2024
It is a fantastic hotel. It has the best breakfast. The food is so good. Location is ideal just on the beach and so central. Walking distance of shops and restaurants etc…
Dear Oleksandr,Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that your experience with us was a perfect. Your kind words mean the world to us and serve as a tremendous motivation for our team.We are thrilled that we could meet and exceed your expectations. Our goal is to provide exceptional service, and knowing that we achieved that for you brings us great joy.Your feedback is invaluable, and we appreciate you choosing Crowne Plaza Coogee for your recent stay.Once again, thank you for the glowing review! We look forward to serving you again and providing the same outstanding experience.Best regards,Rochak KarkiAssistant Front Office Manager
Dear Elizabeth,Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that your experience with us was a perfect. Your kind words mean the world to us and serve as a tremendous motivation for our team.We are thrilled that we could meet and exceed your expectations. Our goal is to provide exceptional service, and knowing that we achieved that for you brings us great joy.Your feedback is invaluable, and we appreciate you choosing Crowne Plaza Coogee for your recent stay.Once again, thank you for the glowing review! We look forward to serving you again and providing the same outstanding experience.Best regards,Rochak KarkiAssistant Front Office Manager
8/10 Good
Verified traveller
Travelled with family
20 Dec 2023
Liked: Staff & service
Great location for Coogee
Staff very friendly and professional. Great breakfast, and convenient location. Checked in and was given a room which hadn’t been cleaned yet - we were quickly moved to a new room after flagging this. Overall a good option for the area.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Rochak Karki on 29 Dec 2023
Dear Anonymous,Thank you for taking the time to share your experience with us. We greatly appreciate your positive comments about our friendly and professional staff, the great breakfast, and our convenient location.We sincerely apologize for the inconvenience you faced upon check-in with the initially uncleaned room. Your feedback is crucial in helping us improve, and we're grateful that you brought this to our attention. I'm pleased to hear that our team swiftly addressed the issue by promptly moving you to a clean room.We value your patronage and are committed to ensuring a seamless and enjoyable stay for all our guests. Your constructive feedback will be used to refine our processes and enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Thank you again for choosing us.Best regards,Rochak KarkiAssistant Front Office Manager
The hotel breakfast is unreal next to none. It’s ideally located very clean and the staff are very friendly and helpful. Ward was on reception and was very helpful. We will definitely be back.
Nora
Stayed 3 nights in Dec 2023
Response from Rochak Karki on 24 Dec 2023
Dear Nora,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager
A great experience for our one- night stay. They looked after my family well with prompt service and friendly staff.
Lucy
Stayed 1 night in Dec 2023
Response from Rochak Karki on 24 Dec 2023
Dear Lucy,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager
This hotel is shoddy. The rooms need updating and for the money it’s shocking
Susan
Stayed 1 night in Dec 2023
Response from Rochak Karki on 10 Dec 2023
Dear Susan,Greetings from Crowne Plaza Coogee !We sincerely apologize for the challenges you experienced during your stay with us. Your concerns are important to us, and we want to assure you that we take them seriously.We are genuinely sorry that we fell short of your expectations, and we understand the impact this has had on your overall experience.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the chance to welcome you back in the future and provide you with the exceptional experience that you deserve.Sincerly Yours,Rochak karkiAssistant Front Office Manager
The staff are amazing, the hotel has fantastic view of the ocean whilst eating the amazing breakfast. Enjoyed a wonderful relaxing week by the pool and beach as it’s a two minute walk. Just fabulous
Emma
Stayed 7 nights in Dec 2023
Response from Rochak Karki on 10 Dec 2023
Dear Emma,Thank you so much for choosing to stay with us! We are thrilled to hear that you enjoyed your time at Crowne Plaza Coogee. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional experiences.It was our pleasure to have you as our guest, and we hope to welcome you back soon. Sincerly YoursRochak KarkiAssistant Front Office Manager
6/10 Okay
Milton
Travelled with partner
5 Dec 2023
Liked: Cleanliness, amenities
Have stayed here before and enjoyed our stay, but this time was different. Booked thru Expedia and was disappointed with the room..it was not an ocean view. I asked Expedia for help and they did not follow thru. Stayed anyway only to find out the TV was not working for an entire 24 hours.
Milton
Stayed 2 nights in Dec 2023
Response from Rochak Karki on 24 Dec 2023
Dear Milton,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager
The Crown Plaza at Coogee was awesome. It was very modern and clean and in an excellent location. The staff are friendly and the facilities including the pool and gym are great and kept clean and tidy. There is a great restaurant in the building with great food and drinks. We would definitely stay there again!
Justin
Stayed 2 nights in Nov 2023
Response from Rochak Karki on 19 Nov 2023
Dear Justin,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager
We loved this hotel, it has a great location next to Coogee Beach. The room was clean, and the bed was really comfortable. We stayed in an ocean view room, with a balcony, which was so nice.
Mark
Stayed 1 night in Nov 2023
Response from Rochak Karki on 19 Nov 2023
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager
Dear Stephen,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager
Hotel charged me twice for the room, I pre booked the room and as a I arrived I had to pay again for the room. When I brought it up I was told I have to pay for the room no matter what and that the hotel wouldn’t allow me to stay there unless I paid for the room again
Verified traveller
Stayed 1 night in Nov 2023
Response from Rochak Karki on 13 Nov 2023
Dear Guest,Thank you for taking the time to provide feedbacks subsequent to your stay with us. Firstly I would like to apologise for those regrettable issues you encountered upon checkin. I appreciate how valuable your time is so I am grateful to receive your feedback.Would you be able to provide more information regarding full name on your reservation and stay dates so that I can look into this more closely and revert back to you soon.Looking forward to hearing from you soon.Sincerly YoursAssistant Front Office ManagerCrowne Plaza Sydney Coogee Beach
Absolutely amazing stay. Felt so relaxed and loved the pool.
Siobhan
Stayed 3 nights in Nov 2023
Response from Rochak Karki on 9 Nov 2023
Dear Siobhan,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at rochak.karki2@ihg.com.Sincerely,Rochak Karki Assistant Front Office Manager
Very friendly efficient staff!
The breakfasts were excellent… as was the chef… hotel is in a great position
Verified traveller
Stayed 2 nights in Nov 2023
Response from Rochak Karki on 7 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to learn that you enjoyed the overall stay with usLooking forward to welcoming you back to Crowne Plaza Coogee in the near future.Rochak Karki Assistant Front Office Manager
Great venue
Not a lot of privacy on the balcony but great views of the bay
Gary
Stayed 2 nights in Nov 2023
Response from Rochak Karki on 7 Nov 2023
Dear Gary,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to learn that you enjoyed the overall stay with usLooking forward to welcoming you back to Crowne Plaza Coogee in the near future.Rochak Karki Assistant Front Office Manager
Response from Crowne Plaza Coogee Beach on 8 Nov 2023
Thank you for your review
10/10 Excellent
Giulia
23 Oct 2023
Giulia
Stayed 1 night in Oct 2023
Response from Rochak Karki on 19 Nov 2023
Dear Giulia,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager
10/10 Excellent
Amanda
22 Oct 2023
Amanda
Stayed 1 night in Oct 2023
Response from Crowne Plaza Coogee Beach on 27 Oct 2023
Thank you for your review!
8/10 Good
Kellie
8 Oct 2023
Kellie
Stayed 1 night in Oct 2023
Response from Crowne Plaza Coogee Beach on 27 Oct 2023
Thank you for your review!
10/10 Excellent
Tamie
8 Oct 2023
Tamie
Stayed 1 night in Sep 2023
Response from Crowne Plaza Coogee Beach on 27 Oct 2023