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Reviews of Adina Apartment Hotel Sydney Town Hall

3.5 out of 5
Adina Apartment Hotel Sydney Town Hall
511 Kent Street Sydney, Sydney, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 388 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hannah

.
Stayed 5 nights in Feb 2024

2/10 Terrible

ADIB

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Prathima

Stayed 1 night in Mar 2024
Response from Anne on 8 Apr 2024
Dear Prathima,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very spacious. Full kitchen living/dining room and places to empty some luggage
Stayed 4 nights in Mar 2024
Response from Adina Team on 22 Mar 2024
Dear Diana,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall. It’s always a pleasure to hear when a guest has thoroughly enjoyed their stay. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We look forward to welcoming you back soon for another comfortable stay.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Easy walking distance to transport. Don't like the shower over the bath, would be better with a handrail for safety.
Stayed 3 nights in Mar 2024
Response from Tristan Carey Executive Assistant Manager on 15 Mar 2024
Dear Helen,Thank you for the feedback from your recent stay with us. We have passed your comments regarding the Handrails onto the management team for review and improvement. Thank you again for your feedback. Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never offered any VIP upgrade, parking terrible to find. Apartment is walking distance to tram and train also walking distance to Darling Quarter. 24 hr grocery nearby and close to eateries.
Stayed 2 nights in Mar 2024
Response from Tristan Carey Executive Assistant Manager on 15 Mar 2024
Dear Manuel,Thank you so much for your review, it was great to have you stay with us here at Adina Town Hall. I can see that you received the perk of complimentary parking. Unfortunately, upgrades are subject to availability. We can’t wait to welcome you back again soon.Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

6/10 Okay

Anabel, Wetherill Park

Travelled with family
Liked: Staff & service
The area where the property is situated is not easily accessible by car, which is not Adina’s fault, but because how the city roads were designed. Plenty of 1ways and no entry roads led us to going around in circles before finally finding their parking. They never mentioned or offered any VIP access/perks to us upon checking in. Only finding out now from Expedia that I actually have VIP access/perks which I was not able to avail. Property’s location is not close enough to public transports and dining areas. It would require a bit of walking but not that far, around 10-15 minutes. But it’s not convenient if you’re with an elderly. There’s convenient stores and small cafes in the area if you just want to grab a quick bite. Facilities and amenities are average We stayed in a 1 bedroom apartment and it’s spacious enough, with a small balcony.
Stayed 2 nights in Mar 2024
Response from Tristan Carey Executive Assistant Manager on 15 Mar 2024
Dear Anabel,Thank you so much for your review, it was great to have you stay with us here at Adina Town Hall. We can’t wait to welcome you back again soon.Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location is great. You can walk to shopping center and opera house.
Stayed 2 nights in Feb 2024
Response from Anne on 17 Feb 2024
Dear Julia,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback.Our location is great as we are within walking distance to all that Sydney has to offer. We are also lucky enough to be located in the city centre and it is great to know that you enjoyed it.We do hope that we can welcome you back again soon.Kind Regards,

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is in a good convenient location. I felt it was reasonably priced for location. had some maintenance issues during stay but I wasn’t too bothered.
Response from Anne on 17 Feb 2024
Dear Angelo,Thank you for taking the time and sharing your experience on your recent stay with us at Adina Town Hall.We are pleased to hear you had an enjoyable stay and you appreciated all aspects of your stay including our spacious and well-equipped rooms with facilities to ensure our guests have a comfortable stay.Our location is great as we are within walking distance to all that Sydney has to offer. We are also lucky enough to be located in the city centre and it is great to know that you enjoyed it.We do hope that we will be welcoming you back again in the very near future.Kind Regards,

6/10 Okay

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
No tags to put on the door to request housekeeping or privacy. We ask housekeeping to clean when we leave in the morning. When we return in late afternoon, hours later, room is never clean. Then they wake us up in the late afternoon when we’re napping before going out for the evening. Why can’t they clean the room before 4pm when guests are out for the day??
Response from Tristan Carey Executive Assistant Manager on 12 Feb 2024
Dear Patricia,Thank you for taking the time to provide feedback on your recent stay with us. I am truly sorry to hear that the housekeeping did not meet expectations, we have passed your comments onto the management team for review and we will also ensure that this is acted on. Thank you again for your feedback, and I hope we will be able to welcome you back in the future.Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

6/10 Okay

Yvonne

Liked: Cleanliness
Great location (near Town Hall Station). It seemed quite run down though.
Stayed 3 nights in Feb 2024
Response from Tristan Carey Executive Assistant Manager on 12 Feb 2024
Dear Yvonne,Thank you for taking the time to leave your feedback on your recent stay with us. Great to see that you enjoyed the location of the hotel. Regarding the hotel we are planning a full refurbishment of the hotel early this year. We would love it if you could come back and see us when we are all spruced up! We do hope that we will be welcoming you back again in the very near future. Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

8/10 Good

Alicia

Liked: Cleanliness, staff & service
Overall good stay would recommend if you're there for a couple of nights and want something fairly basic and central. I was in room 58 - quiet and away from the lift. Traffic noise was not an issue. People at reception were helpful. I had checked in at 9am to store my luggage while I went to work. They put a hold on my card for security. When I returned later to pick up my room card and complete check in, they put another hold on my card. Not a big deal. I just expected the receptionist from earlier in the day to communicate or leave a note for the receptionist on the next shift that this had already been done. In Feb, the weather is quite hot. The A/C wasn't cold enough. I had left a card in the slot to ensure the A/C would run while I popped out for lunch. Housekeeping entered while I was out and removed the card so the room was quite warm the rest of the day. I tend to like my environment cooler at 20 deg C when it was more like 25 deg
Stayed 3 nights in Feb 2024
Response from Tristan Carey Executive Assistant Manager on 12 Feb 2024
Dear Alicia,Thank you for taking the time to provide feedback on your recent stay with us. I am truly sorry to hear that there were aspects that have not met expectaions, we have passed your comments onto the management team for review and we will also ensure that this is acted on. Thank you again for your feedback, and I hope we will be able to welcome you back in the future.Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

6/10 Okay

Kathryn

Stayed 2 nights in Feb 2024
Response from Adina Team on 22 Mar 2024
Dear Kathryn,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We highly appreciate your support towards the hotel and look forward to welcoming you back in the near future.

6/10 Okay

Pacifico

Stayed 1 night in Jan 2024
Response from Anne on 3 Feb 2024
Dear Pacifico,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

6/10 Okay

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We paid an extra $50 for a disabled room and i couldn't get through the bathroom doorway in my wheelchair and took several layers of skin off my knuckles trying
Stayed 1 night in Jan 2024
Response from Tristan Carey Executive Assistant Manager on 7 Feb 2024
Dear Lyn,Thank you for taking the time to provide feedback on your recent stay with us. I am truly sorry to hear that the facilities did not meet expectations, we have passed your comments onto the management team for review and we will also ensure that this is taken into account for our renovations that are scheduled for early this year. Thank you again for your feedback, and I hope we will be able to welcome you back once the hotel is refurbished.Kind Regards,Tristan Carey Executive Assistant Manager Adina Apartment Hotel Sydney Town Hall

8/10 Good

Linley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely staff and prompt service. Great location
Stayed 7 nights in Jan 2024
Response from Anne on 28 Jan 2024
Dear Linley,Thank you for taking the time and sharing your experience on your recent stay with us at Adina Town Hall.It’s always pleasing to hear that our staff and service exceeds our guest’s expectations. It is guests like you that keeps us striving to give our guest a stay that we hope will leave them with fond memories of their time spent in Sydney.Our location is great as we are within walking distance to all that Sydney has to offer. We are also lucky enough to be located in the city centre and it is great to know that you enjoyed it.We do hope that we will be welcoming you back again in the very near future.Kind Regards,

8/10 Good

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good but was expecting some tooth brushes and tooth paste but was none and we had to go out and buy some also the pool was so cold was expecting heated pool other than that was good
Stayed 2 nights in Jan 2024
Response from Anne on 26 Jan 2024
Dear Janelle,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

4/10 Poor

Peita

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unfortunately Adina's quality has slipped in recent years. The room was tired, small & very stuffy and the balcony was grubby to say the least. It would have been nice for housekeeping to supply milk on day 2 aswell. I won't be choosing Adina again.
Stayed 2 nights in Jan 2024
Response from Anne on 26 Jan 2024
Dear Peita,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall.I agree, our rooms could do with a freshen up. We are planning a full refurbishment of the hotel early this year and we hope that you can come back and see us once we are all spruced up!I do hope we can welcome you back again to show you a true Adina experience.Kind Regards,

6/10 Okay

william

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only two lifts for 27 floors and one was broken
Stayed 1 night in Jan 2024
Response from Anne on 26 Jan 2024
Dear William,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall.Unfortunately, during your stay we had some technical issues with our elevators that the team worked incredibly hard to rectify as quickly as possible. Please know the issues have since been fixed and I apologise for the inconvenience this caused you during your stay.We do hope that we can welcome you back again soon.Kind Regards,

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient!
Stayed 1 night in Jan 2024
Response from Ane on 26 Jan 2024
Dear Graham,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Anne on 20 Jan 2024
Dear Marcela,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback.Our location is great as we are within walking distance to all that Sydney has to offer and it is great to know that you enjoyed it.We do hope that we can welcome you back again soon.Kind Regards,

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City apartment great location
Stayed at Adina Town Hall with 4 children under 12. Hotel is in a great location for both Darling Harbour and city. The staff were very helpful. The apartment was large, the indoor pool was great my only comment would be that I was charged an extra $ 50 per day for a roll away bed because it was for a child not an adult. I would stay again.
Stayed 2 nights in Jan 2024
Response from Anne on 20 Jan 2024
Dear Julie,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback.Our location is great as we are within walking distance to all that Sydney has to offer and it is great to know that you enjoyed it.It’s always pleasing to hear that our staff and service exceeds our guest’s expectations and I have passed on your kind comments to our friendly team.We do hope that we can welcome you back again soon.Kind Regards,

8/10 Good

KaruppanChetty

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location and spacious suite but quite dated. The carpets had ridges and bumps.
Stayed 1 night in Jan 2024
Response from Adina Team on 15 Jan 2024
Dear Karuppan,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. We are pleased to hear you enjoyed various aspects of your stay with us. Our hotel is planning to conduct a full renovation this year, hence, your feedback is very important in helping us to improve our service and develop our accommodation. We highly appreciate your support towards the hotel and look forward to welcoming you back in the near future.

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location, across the road from Town Hall Station. Walking distance to so many amenities such as shopping and eating places. Also we made use of the saltwater pool every day of our stay.
Stayed 6 nights in Jan 2024
Response from Adina Team on 13 Jan 2024
Dear Jeannie,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall. We are pleased to hear you had an enjoyable stay and you appreciated all aspects of your stay including our spacious and well-equipped rooms with facilities to ensure our guests have a comfortable stay. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. Your comments are highly motivating for the entire team and we look forward to welcoming you back again soon.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anne on 26 Jan 2024
Dear Jay,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

6/10 Okay

David

Disliked: Property conditions & facilities
Adina Apartment review poor.
Stayed 6 nights in Jan 2024
Response from Adina Team on 11 Jan 2024
Dear David,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. I do hope we can welcome you back again to show you a true Adina experience.

8/10 Good

Alana

Stayed 1 night in Jan 2024
Response from Adina Team on 11 Jan 2024
Dear Alana,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. I do hope we can welcome you back soon.

8/10 Good

Meiliana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Adina Team on 31 Dec 2023
Dear Meiliana,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We look forward to welcoming you back soon for another comfortable stay.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Positive : Great location. Staff super nice both Front of house and House Keeping. Very attentive. Great sleep, pillows and bed. One of the best shower pressures ever👍 Negatives : Carpets definitely need replacing and furniture is old dated and tacky.
Stayed 2 nights in Dec 2023
Response from Adina Team on 23 Dec 2023
Dear Leanne,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall. It's also pleasing to know you appreciated the service you received during your stay and our ideal location. Our hotel is on the plan to renovate early next year, hopefully we can welcome you back once we have a new look. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We look forward to welcoming you back again in the very near future.Best regards,

8/10 Good

Stewart

Stayed 1 night in Dec 2023
Response from Anne on 4 Jan 2024
Dear Stewart,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

10/10 Excellent

Nicolas

Stayed 3 nights in Dec 2023
Response from Adina Team on 23 Dec 2023
Dear Nicolas,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. I do hope we can welcome you back soon.

10/10 Excellent

GUILLERMO

Stayed 1 night in Dec 2023
Response from Anne on 29 Dec 2023
Dear Guillermo,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

6/10 Okay

Lee

Disliked: Property conditions & facilities
Adina apartment Hotel
The location was awesome. However the apartment looks, feels and is not only dated but looking very tired and in much need of a revamp. Different cleaning staff also has different cleaning standards. Does not feel like a hotel.
Stayed 8 nights in Nov 2023
Response from Adina Team on 7 Dec 2023
Dear Lee,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. It is great to see you enjoyed our accessible location in Sydney’s City Centre. We are sorry to hear that our cleaning service did not meet your expectation. We have passed your comments to our Housekeeping Manager for an improvement in the future. Our hotel is on the plan to conduct a full refurbishment next year, hence, your feedback is very important in helping us to improve our service and develop our accommodation. We highly appreciate your support towards the hotel and look forward to welcoming you back in the future.

8/10 Good

Michele

Stayed 1 night in Nov 2023
Response from Adina Team on 7 Dec 2023
Dear Michele,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. I do hope we can welcome you back soon.

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Adina Team on 23 Dec 2023
Dear Margaret,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. Your comments are highly motivating for the entire team and we look forward to welcoming you back again soon.Best regards,

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023
Response from Adina Team on 23 Dec 2023
Dear Amanda,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. I do hope we can welcome you back soon.

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, easy check in. Beautiful rooms in a great location for shopping and dining. Will be back.
Stayed 1 night in Nov 2023
Response from Adina Team on 30 Nov 2023
Dear Karl,Thank you for your amazing feedback, it is always great to hear that a guest has thoroughly enjoyed their stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. Your comments are highly motivating for the entire team and we look forward to welcoming you back again soon.

6/10 Okay

Lim

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Property in need of deep cleaning. Unit is super dusty and laundry room have dust flakes everywhere Cleaners are good though, they helped us placed in our dirty dishes into the dishwasher so we always come back with clean dishes
Stayed 4 nights in Nov 2023
Response from Adina Team on 24 Nov 2023
Dear Lim,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. We are pleased to hear that our cleaners satisfied you, however, the cleaning service did not meet your expectation. We have passed your comments to our Housekeeping Manager for a future improvement. We appreciate your feedback as without it we are unable to develop and improve our accommodation and services. We do hope that we will be welcoming you back again in the very near future.

6/10 Okay

Nicholas

Liked: Room comfort
Disliked: Cleanliness, staff & service
Needs a bit of fine tuning to make it great
It is the best location ,3 mins walk to Town hall train and tram stop ,great value ,bed comfortable.but the walls are thin, the room doors are a foot apart ( meaning every time next door closed there door it was very noisy 😕.views were grim,we didn't get refills on tea/ coffee kept having to ask.checked in Saturday had to ask for a bathroom clean on Wednesday as still had not been cleaned.fresh towels and bed made every day ,but lacking the thing people appreciate ( cleaning). Front desk were always lovely,for a base to enjoy Sydney from then it's ideal.
Stayed 7 nights in Nov 2023
Response from Adina Team on 15 Nov 2023
Dear Nicholas,Thank you for taking the time and letting us know about your recent stay with us at Adina Town Hall. It is great to see you enjoyed our accessible location in Sydney’s City Centre. We are sorry for cleaning service that did not meet your expectation. Please know our Executive Housekeeper has been informed of your feedback and has investigated the issues. We apologise for the inconvenience this caused you. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We do hope that we will be welcoming you back again in the future.

10/10 Excellent

Slade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for your money, average hotel room is just a studio where as adina offers an apartment experience for the same price.
Stayed 1 night in Nov 2023
Response from Anne on 7 Nov 2023
Dear Slade,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Adina Team on 5 Nov 2023
Dear guest,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We do hope that we will be welcoming you back again in the very near future.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Anne on 3 Nov 2023
Dear Barry,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

4/10 Poor

PETER

Disliked: Property conditions & facilities, room comfort
Disappointing option unlikely to be repeated
1.Inflexible on early check-in (unlike almost every other Sydney hotel I have stayed in). 2.Very intrusive construction noise from 3.00pm check-in until 5.00pm when builders left floor below. Reported to Front Desk and Duty Manager did, to her great credit, profusely apologised and subsequently provided a nicely worded hand-written note with a half-bottle of wine. A welcome gesture. 3. Overall impression was that of a down-market establishment and not one that we would rush back to given the many alternatives. This booking was made due to the hotel proximity to a business venue.
Stayed 1 night in Oct 2023
Response from Adina Apartment Hotel Sydney Town Hall Team on 30 Oct 2023
Dear Mr Wareing,Thank you for your honest feedback. We are sorry to hear that you had issue with the construction noise during your stay and we sincerely apologize for any cause of inconvenience. Please note we are currently working very closely with the builder to minimize any noise disruption from the work. Once again, thank you for letting us know about your stay and we hope we have another opportunity to welcome you back to the Adina in the future.Kind regards,Adina Apartment Hotel Sydney Town Hall Team

10/10 Excellent

Wu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Anne on 26 Oct 2023
Dear Wu,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We do hope that we will be welcoming you back again in the very near future.Kind Regards,

4/10 Poor

Roger

Disliked: Staff & service, property conditions & facilities
Great location, but that’s all
Great location, but a tired property, with staff who didn’t seem to care
Stayed 7 nights in Oct 2023
Response from Anne on 26 Oct 2023
Dear Roger,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback.Our location is great as we are within walking distance to all that Sydney has to offer. We are also lucky enough to be located in the city centre and it is great to know that you enjoyed it.I agree, our rooms are in need of an update, we are planning a full refurbishment of the hotel early next year. We would love it if you could come back and see us when we are all spruced up!I do hope we can welcome you back soon.Kind Regards,

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Adina Team on 31 Oct 2023
Hi Jennifer,Thank you for sharing the rating with us. We are glad that you enjoyed various aspects of your stay. We value your feedback as it will help us to improve our service. We look forward to welcoming you back next time.

8/10 Good

Sharon Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adina Team on 22 Oct 2023
Dear Sharon,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We highly appreciate your support towards the hotel and look forward to welcoming you back in the near future.

10/10 Excellent

Jayde

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, great staff and spacious apartment. Lifts were slow during peak times and missed the pool level if guests got in at a lower floor.
Stayed 4 nights in Oct 2023
Response from Adina Team on 22 Oct 2023
Dear Jayde,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. It’s always a pleasure to hear when a guest has thoroughly enjoyed their stay. We appreciate your feedback as without it we are unable to develop and improve our accommodation and services. Your comments are highly motivating for the entire team and we look forward to welcoming you back again soon.

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was spacious and had everything we needed
Stayed 1 night in Oct 2023
Response from Adina Team on 20 Oct 2023
Dear Kurt,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to share your rating with us. We are pleased to hear you enjoyed various aspects of your stay with us. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation. We look forward to welcoming you back soon for another comfortable stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located property with kitchenette (microwave/toaster) & usual kettle and fridge. Lifts can be slow at peak time morning checkout (5 mins). Well located to Town Hall station and airport train, tram and walking distance to Chinatown.
Stayed 4 nights in Oct 2023
Response from Adina Team on 20 Oct 2023
Dear Mark,Thank you for choosing to stay at Adina Town Hall Sydney and for taking the time to give us your feedback. We are very fortunate to be located at the heart of Sydney, providing guests easy access to various attractions and eateries of the city. We appreciate your feedback as without it we are unable to develop and improve our accommodation and services. We do hope that we will be welcoming you back again in the very near future.