Exterior

Reviews of Swakopmund Hotel

4 out of 5
Swakopmund Hotel
2 Theo-Ben Gurirab Street, Swakopmund

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 67 reviews" "
Rating 8 - Good. 31 out of 67 reviews" "
Rating 6 - Okay. 5 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

PRISCILA MARI

Stayed 3 nights in Aug 2022
Response from Brigitte on 26 Oct 2022
Dear PriscilaI apologize for the delayed response.Thank you very much for the review! We are so glad that you enjoyed your stay with us. Kind regards,

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ambience and Service
A great traditional hotel, beautiful pool and court yard, great breakfast.
Stayed 1 night in Mar 2020
Response from Janet on 18 Mar 2020
Dear Ulrich, Thank you for the positive feedback received! We truly appreciate your business and pleased that you had a memorable time with us. Kind regards Janet WIlson-Moore General Manager

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Hotel
If you ever wanted to live in a castle and be treated like royalty, this is it. It is one of the finest traditional hotels we have ever experienced.
Stayed 2 nights in Mar 2020
Response from Janet on 18 Mar 2020
Dear Ulrich, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

Erika, Ohio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! Its an old beautiful historic building. Staff was great! Short walk to town, grocery, local restaurants, the strand. No fridge in the room, which would be nice, otherwise perfect. Breakfast is included and had a nice selection. Great service! Highly recommend.
Stayed 3 nights in Feb 2020
Response from Janet on 18 Mar 2020
Dear Erika, Thank you for choosing to stay with us! I am pleased to hear that you were happy with the services we have to offer and look forward to your next visit. Kind regards Janet Wilson-Moore General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building with matching decoration and atmosphere. Good for families.
Stayed 6 nights in Dec 2019
Response from Janet on 6 Jan 2020
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. Kind regards Janet Wilson-Moore General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Janet on 6 Jan 2020
Thank you for taking the time to rate your stay with us! We look forward to your next visit and wish you and your family all the best for 2020! Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

Dhruva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend visit
It was amazing. The hotel was located close to everything. Their recommendations for tours and dinner were extremely helpful. Service was excellent and the room was spacious.
Stayed 2 nights in Apr 2019
Response from Janet Wilson-Moore, General Manager on 12 Apr 2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time spent!
Stayed 4 nights in Mar 2019
Response from Janet Wilson-Moore, General Manager on 22 Mar 2019
Thank you for your review and for choosing to stay with us. I am pleased to see that you enjoyed your time with us and look forward to your next visit!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swakopmund
Good hotel for a business stay, plenty of character, quiet and good restaurant. Also good location.
Stayed 3 nights in Feb 2019
Response from Janet Wilson-Moore, General Manager on 25 Feb 2019
Dear Kevin, Thank you for taking the time to review us and for your positive feedback. We look forward to your next visit. Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy in Swakopmund
A nice stay in every way, and a good hotel which I would recommend in every way.
Stayed 2 nights in Dec 2018
Response from Janet Wilson-Moore, General Manager on 25 Feb 2019
Dear Christian, Thank you for taking the time to review us and for your positive feedback. I am pleased to see that you enjoyed your time with us and the services we have to offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2018
Response from Janet Wilson-Moore, General Manager on 30 Oct 2018
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

6/10 Okay

Tomy, Kama jou poes

Liked: Cleanliness
Disliked: Room comfort
Rooms are small. Way overpriced. Staff is friendly.
Stayed 1 night in Sep 2018
Response from Janet Wilson-Moore, General Manager on 21 Sept 2018
Dear Tomy, I am very sorry to hear that you found our rooms not spacious enough and therefore overpriced. I will be sure to let our staff know that you were happy with the service they provided. Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the Desert
What a gem. Will definitely stay here again as we love traveling to Namibia by road. Definitely one to be recommended to all travellers.
Stayed 2 nights in Sep 2018
Response from Janet Wilson-Moore, General Manager on 20 Sept 2018
Dear Rosemary, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to your next visit! Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel & helpful staff
Amazing trip and wonderful hotel
Response from Janet Wilson-Moore, General Manager on 12 Apr 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to your next visit.

10/10 Excellent

Vassily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best family vacation in years.
Great Hotel and Location. Not crowded during Xmas and personalised service. They arranged and booked successfully all events like skydiving, quad riding in the desert dunes, kayaking with dolphins etc Swakopmund has so many activities for the family and one of the few places in the world. The Hotel was integral in arranging the activities.
Stayed 4 nights in Dec 2017

10/10 Excellent

Jon, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel with modern comfort
A wonderful stay, very comfortable rooms, serene and the sound of the poolside fountain was very relaxing. Excellent and friendly staff, wonderful food at the Platform 1 restaurant as well as a top notch breakfast buffet. Highly recommend the Swakopmund Hotel above all others here.
Stayed 2 nights in Oct 2017

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and ambience
I was really impressed by the Swakopmund Hotel. It has the elegance of an early 1900s hotel, the time when the hotel was built. The staff was very friendly. Th
Stayed 1 night in Aug 2017
Dear Edward, Thank you for your review and for your positive comments. I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to our guests' needs the best way we can. I am pleased to hear that the staff made you feel welcome and ensured that you had a pleasant stay with us. We look forward to your next visit. Kind regards Janet Wilson-Moore General Manager

8/10 Good

sweetstriker, austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice suprise
Warmest greeting from a staff that is professional and genuinely friendly without trying.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was awosome

10/10 Excellent

Nivern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paul, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Historic hotel in centre of Swakopmund
Nice historic hotel in Swakopmund. Rooms large with nice balcony overlooking pool. Food good but service little slow if you order from the al la carte menu. Good location for visiting the town or passing through.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest Swakopmund hotels!
Everything is great, and we were lucky to stay here.

4/10 Poor

Walter, New York, NY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible Service
When we checked in there was no key to our patio doors so we requested one and were told it would be brought to the room. An hour later, I called again and was told the same story. In the interim we discovered that the safe wasn't bolted to the wall and was easily carried, so I went to reception to check on status of key and notify them that safe needed to be secured and was told that the prior guest had taken the key and they couldn't find another. When I explained that meant that guest now had access to our room and could walk off with the safe I was told they would correct that. After returning from dinner several hours later we were told that the maintenance person was alone so could not address issues but would do so the next day. I asked for a specific time and when they called to get it was told he wouldn't be in the next day but would leave a note for the next person and that it would be done in the morning. Infuriating. We were offered a downgraded room facing a wall which we declined. By noon the next day nothing had been done to the room and a manager was finally available (apparently there's no night manager) who apologized and upgraded us to a secure room. When I called to get the WiFi password for the new room the reception person said he was busy checking someone in a would call right back, but of course did not, and 45 minutes later I had to call again. Service is abysmal. Empty promises. Incredibly frustrating and unacceptable. Don't stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good with lots of selections. The service was first rate and the size of the room was larger than most. The on site restaurant for dinner was good and well priced.

6/10 Okay

brendan, perth

Liked: Cleanliness, staff & service
Nice but a bit boring
Nice hotel but it's a bit boring or traditional if you normally prefer botique style. A little expensive for what you get

8/10 Good

Bernd, potomac, MD

Liked: Cleanliness, property conditions & facilities, room comfort
Very nicely situated hotel with all amenities
Our experience was good, overall; the staff at the reception was less welcoming than could have been. Very good and well assorted breakfast buffet, very nice surroundings and the staff in the Spa was very good. The rooms were spacious, however the so-called "double bed" consisted of two rather narrow single beds which reduced the sleeping comfort.

8/10 Good

Sinead, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in a good location - staff are excellent and extremely helpful.

10/10 Excellent

J C, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Can not say anthing bad about this hotel, perfect!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nigam, Gaborone, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone must stay and Enjoy
Awesome experience. Beautiful Location. In one sentence: The best Hotel we have ever stayed. All in all A prefect home away from Home.

8/10 Good

Johan Hendrikz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great memeries
The staff were very friendly and polite - the experience was great.

8/10 Good

Barend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unknown
Thank you very much for not disappointing me with the quality of your hotel. As I brought guests from Italy I was a bit worried about an unknown hotel. But your staff and facilities did not disappoint us. I recommend this hotel to anybody.

10/10 Excellent

David, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously impressed
Sometimes it can be hard to book a hotel from thousands of miles away without seeing it first or reading much about it online. The details online are minimal so my expectations were a little lower than usual. But I'm pleased to say that staying here was a delight. The staff were 5-star, the hotel restaurant was excellent, and the rooms were comfy. The plumbing in the bathroom was dated but worked fine and I certainly wouldn't keep it from having me return another time.

8/10 Good

Williams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel for a stay which is close to the Desert and Beach.

6/10 Okay

Antonia

Travelled with partner
Liked: Staff & service
Die Unterkunft ist etwas in die Jahre gekommen. Das Personal ist dennoch sehr hilfsbereit und freundlich.
Stayed 2 nights in Feb 2024

8/10 Good

Torsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die meisten Angestellten sind sehr freundlich und engagiert, sehr gutes Frühstück.
Stayed 1 night in Jan 2024

10/10 Excellent

konstantinos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style hotel with its charm. Great food , helpful staff, excellent WiFi , very central
Stayed 2 nights in Dec 2023

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute hotel with good location. Extremely kind and helpful staff!
Stayed 2 nights in Oct 2023

10/10 Excellent

Runar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innenstadthotel in historischem Gebäude
Hotel im Gebäude des alten deutschen Bahnhofs von Swakopmund. Garten und Pool, schönes, großes Zimmer mit direktem Ausgang zum Pool. Gute Parkmöglichkeit (unbewacht). Gutes Hotelrestaurant, vergleichsweise preiswert. Sehr freundliches und gut ausgebildetes Personal. Innenstadt und Strand in 5-10 Minuten fußläufig erreichbar.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hervorragend
Für uns das beste Hotel in Swakob.
Stayed 1 night in Jan 2023
Response from Brigitte on 3 Feb 2023
Dear Mr SteinbvergIt gives us great pleasure to see that you have enjoyed your stay. Thank you for choosing Swakopmund Hotel & Entertainment Centre as your preferred destination, we hope to be of your service again in the near future.Kind regards,

8/10 Good

Ralph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gelungener Aufenthalt
sehr spannendes historisches Kolonialgebäude (alter Bahnhof) mit besonderem Flair. Das Personal war sehr zuvorkommend und freundlich. wir würden da jederzeit wieder buchen.
Stayed 2 nights in Sep 2022
Response from Brigitte on 10 Oct 2022
Dear RalphThank you very much for your review, it is very well received and we look forward to host you again!Keep well!

10/10 Excellent

Tomotaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Hotel, großer Pool, tolles Frühstücksbuffet
Stayed 1 night in Apr 2022

4/10 Poor

Nasser Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepción
Esperábamos Algo mejor la verdad ... precio 5 estrella Pero aún no tienen ninguna... solo que tienen es unas buenas fotos
Stayed 1 night in Dec 2019
Response from Janet on 7 Jan 2020
Thank your for your feedback. I am sorry to hear that you weren't satisfied with the services we have to offer. Please email us with a phone number or email address so we can attend to the matters you were not happy with. Kind regards Janet Wilson-Moore General Manager

8/10 Good

Heinz-Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Janet on 14 Oct 2019
Thank you for taking the time to rate your stay with us. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind regards Janet Wilson-Moore General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gut
Definitiv eines der besten Hotels in Swakopmund!
Stayed 3 nights in Sep 2019
Response from Janet on 10 Sept 2019
Thank you for your perfect rating and positive feedback on your recent stay with us! Kind regards Janet Wilson-Moore General Manager

8/10 Good

Anke, Dreieich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Wahl als Zwischenstopp
Nettes Hotel im alten Styl. Sehr gut gelegen, so dass man alles zu Fuss erreichen kann. Gutes Frühstück, nettes Personal. Sehr schöne Bar mit gutem Service.
Stayed 3 nights in Sep 2019
Response from Nadia on 6 Sept 2019
Dear Anke On behalf of the staff & management of Swakopmund hotel, we would like to thank you for your feedback. We always strive to exceed our guest expectations and brings joy to know that you were impressed. Yours in hospitality Nadia Hartnick Rooms Division Manager

8/10 Good

Olivia, München

Liked: Cleanliness, staff & service, room comfort
Gutes Hotel mit Renovierungsbedarf
Das Hotel lebt vom Charme des alten Bahnhofsgebäudes und der Nähe zur Innenstadt. Die Außenanlagen sind sehr schön und die Mitarbeiter aufmerksam. Die Zimmer sind gut eingerichtet, allerdings merkt man den vorhanden Renovierungsstau. In den kommenden Jahren sollte eine Renovierung stattfinden.
Stayed 2 nights in Jun 2019
Response from Janet on 17 Jul 2019
Dear Olivia, Thank you for your review and positive feedback. I am pleased to hear that you enjoyed your time with us. We are planning a refurb and in the process have completed the "mock up" rooms. Hopefully on your next visit we would have completed the refurb by then! Kind regards Janet Wilson-Moore General Manager