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Surestay Plus Hotel by Best Western Susanville

2.5 star property
Hotel in Susanville with free breakfast and seasonal outdoor pool
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Surestay Plus Hotel by Best Western Susanville

Minibar, desk, laptop workspace, iron/ironing board
Reception
Reception
Lobby
BBQ/picnic area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Restaurant
  • Parking available
    Parking available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
The price is NZ$253
includes taxes & fees
20 Oct - 21 Oct
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Room options

Available filters for rooms
Showing 3 of 9 rooms

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

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Parking included
8.6 out of 10, Excellent, (1003)
The price is NZ$249
includes taxes & fees
20 Oct - 21 Oct
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About the area

Map
2785 Main Street, 2785, Susanville, CA, 96130-4741

What's nearby

  • Lassen County Fairgrounds - 7 min walk
  • Lassen County Chamber of Commerce - 3 min drive
  • Roop's Fort - 3 min drive
  • Diamond Mountain Casino - 4 min drive
  • Banner Lassen Medical Center - 5 min drive

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Burger King - ‬20 min walk
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Lumberjacks Restaurant - ‬1 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Property highlights
At Surestay Plus Hotel by Best Western Susanville, you can look forward to free full breakfast, a terrace and a business centre. The on-site American cuisine restaurant, Lumberjacks, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas.
You'll also find perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • A 24-hour front desk, a banquet hall and a vending machine
  • A computer station, smoke-free property and multilingual staff
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 82 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as minibars. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with hairdryers
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20.00, per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Up to 36 kg per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts
The seasonal outdoor pool closes in September

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Frequently asked questions

Does Surestay Plus Hotel by Best Western Susanville have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Surestay Plus Hotel by Best Western Susanville?

As of 23 Sept 2024, prices found for a 1-night stay for 2 adults at Surestay Plus Hotel by Best Western Susanville on 20 Oct 2024 start from NZ$253.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Surestay Plus Hotel by Best Western Susanville pet-friendly?

Yes, Surestay Plus Hotel by Best Western Susanville allows pets with a maximum weight of up to 36 kg per pet. There's a deposit of USD 75.00 per stay and a fee of USD 20.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Surestay Plus Hotel by Best Western Susanville?

Self-parking is free at this property.

What time is check-in at Surestay Plus Hotel by Best Western Susanville?

Check-in start time: 3 PM; check-in end time: 2:00 AM.

What time is check-out at Surestay Plus Hotel by Best Western Susanville?

Checkout is at 11 AM. Late checkout is available for USD 15.00 (subject to availability).

Where is Surestay Plus Hotel by Best Western Susanville located?

Situated in Susanville, this hotel is within 2 miles (3 km) of Lassen County Fairgrounds, Roop's Fort and Lassen County Chamber of Commerce. Lassen Historical Museum and Diamond Mountain Casino are also within 3 miles (5 km).

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 294 out of 760 reviews" "
Rating 8 - Good. 255 out of 760 reviews" "
Rating 6 - Okay. 117 out of 760 reviews" "
Rating 4 - Poor. 64 out of 760 reviews" "
Rating 2 - Terrible. 30 out of 760 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Gerald

Business traveller
Liked: Staff & service
The bed was literally a rack. It was terribly sunken in the center and high at the head and foot, and this was very visible upon entry into the room. I don’t know how old it actually is, but it was terrible. I’ve had a sore neck for 2 solid days after sleeping in it. The spring was … ancient. Absolutely not acceptable at any price … but magnified at this price point. It should have been much better! I don’t know about the rest of the rooms, but that one needs updating!
Stayed 1 night in Sep 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Sep 2024

8/10 Good

Melany

Liked: Staff & service, property conditions & facilities
There were tiny ants scattered throughout the room, I told front desk and she brought dish soap mixed with water. It didn’t work that well.
Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Beth

Travelled with family
The soap and shampoo dispensers are hard to use, and two were out of product completely
Stayed 2 nights in Sep 2024

8/10 Good

Carla

Great staff!
Stayed 1 night in Sep 2024

6/10 Okay

Jeff

Stayed 1 night in Aug 2024

10/10 Excellent

Kayli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a nicer spot in Susanville modern updates and loved the complementary breakfast at Lumberjacks right next to the hotel!
Stayed 1 night in Aug 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

karen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When I checked out and left my room keys she didn't Bother to mention that we got a coupon for breakfast across the parking lot at the restaurant till we found out from the nice lady who was going to seat us and she suggested that we go back to the registration and get one but I was just mad enough to not to do it so we paid for our breakfast and that was $30.00 so Maybe you need to talk to your staff and tell them to do a better job of handling your guests and We Will Not be staying at your hotels in the future
Stayed 1 night in Aug 2024

6/10 Okay

Kris

Travelled with pets
Floors need to be mopped. Had to wear sandals
Stayed 1 night in Jul 2024

10/10 Excellent

tressa and joe

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a little outdated, but the beds were comfortable and room was clean. Staff were nice and pleasant. Great for what we wanted. Breakfast was free and conveniently located across the parking lot. We came to Susanville to meet a nephew we had been looking for over 40 years. It was great. We will stay again.
Stayed 3 nights in May 2024

8/10 Good

Ron, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2024

10/10 Excellent

Jeromy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Super comfortable and super clean room!
Stayed 1 night in Jul 2024

8/10 Good

LISA

Travelled with partner
Liked: Property conditions & facilities
Staff was friendly and accommodating. Bed was comfortable.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant, but had the breakfast included was really good.
Stayed 1 night in Jul 2024

6/10 Okay

Darin, Culver City

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was OK for a night but not a great hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Don

Travelled with partner
Clean and very accommodating friendly staff
Stayed 1 night in Jun 2024

4/10 Poor

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I booked two double beds and when I walked in room, there was one double and one twin. One of my granddaughters had to sleep on floor. I asked for a roll away, they didn’t have one.
Stayed 1 night in Jun 2024

10/10 Excellent

Dixie, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jun 2024

2/10 Terrible

Dennis, Brinnon

Travelled with partner
Shocking a room of this quality gets 200 a night via Expedia. Room smelled bed mattress worn out. Will never stay at this hotel chain again.
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT worth the price
Room had black mold around shower. Door plate was only screwed in on top. Moved table and chairs in front of door at night due to door not feeling safe and entrance being concealed by pool fencing. Definitely was NOT worth the amount spent. Only positives; friendly staff, quiet stay, free breakfast vouchers for restaurant in parking lot.
Stayed 2 nights in Jun 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jun 2024