Superstition Springs Hotels, Phoenix

"Clean"

"Staff was very accomodating and helpful."

"Room was spacious. Not many restaurants are nearby. Although the airport is near, actually need to take transportation."

"Clean and decent"

"Took a little while to check in. I think they were shortstaffed in housekeeping. The breakfast was excellent. Pool and hot tub were cold but relatively clean. Front desk staff was very accommodating. I had a late flight and they allowed me to hang out. Use the pool lobby, etc., until I shuttle back to the airport. "

"Clean suite with complimentary snacks. "

"1) I reserved through Expedia and was not told of a $200 hold on my card. $200?!? That's insane. Especially when not told about it. 2) I changed my card that was to be charged. This should have been a very simple process, but instead lead to numerous desk visits and calls to my credit card issuer. Very frustrating and time consuming! 3) I arrived very late and the entrance was very dark (scary) and looked like it was closed. Even the people dropping me off did not want to leave me. I was in a room at the end of the hall that was not well lit. Again, scary. I did not feel too safe at this point. 4) Unbeknown to me, I slept on a dirty bed. I did not realize it until I woke the next morning. I reported it and no one seemed to care. They just changed the bedding. Ick! 5) There is a sign posted at the desk that the security cameras are not monitored. WHAT?!? Definitely did not feel safe. I wanted to leave but the booking I had was none refundable. I would not stay here again and if I thought it was worth pursuing I would ask for a FULL refund! "

"We had a great family stay over spring break. The resort is newly renovated with clean, modern finishes, and our double king room was very spacious. The six pools were a big reason we booked and they exceeded expectations. The location is also very convenient, close to Old Town Scottsdale and everything in the area. Would happily stay here again."

"The room had several broken items, desk had a leg missing, chair broken, bathroom wall had panels missing, air conditioning unit on the wall was broken. This room should have never been rented. The front desk staff on arrival could have cared less about their job."