Penthouse, 4 Bedrooms | Garden view
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Reviews of The Emerald Resort Noosa

4 out of 5
The Emerald Resort Noosa
42 Hastings Street, Noosa Heads, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 144 out of 256 reviews" "
Rating 8 - Good. 78 out of 256 reviews" "
Rating 6 - Okay. 24 out of 256 reviews" "
Rating 4 - Poor. 8 out of 256 reviews" "
Rating 2 - Terrible. 2 out of 256 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Stayed 7 nights in Mar 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Position, position, position. Right in the centre of everything Noosa has to offer. Great premises, all amenities but maintenance and upkeep needs to be improved. Internet is terrible and very unreliable. There is no excuse for this with Starlink now available if the NBN is not up to it. We were able to use 4 and 5G on our phone. Otherwise a great place, quiet, comfortable and good amenities.
Stayed 7 nights in Jan 2024

6/10 Okay

Dean

Travelled with family
Liked: Room comfort
Prime location, sub prime apartment
The Emerald is in the perfect location for great walking accessibility to all that Noosa has offer on Hastings Street, main beach & national park. Our 2 bed, 2 bath apartment was nice but really needs an update. Furnishings are well dated & not suited to the apartment. Big cons of our stay were mould on the ceiling above the shower, balcony constantly wet as floor tiling wouldn’t drain (just pooled after rain) and our apartment was above the restaurant Rococo therefore the dining noise + music was constant throughout the night until they close. We have stayed here plenty of times before but the apartment we had this time was disappointing & no opportunity to move being fully booked.
Stayed 8 nights in Sep 2023

8/10 Good

Celina

Liked: Cleanliness, property conditions & facilities
The Emerald is in a fabulous location on Hastings St where you can leave the car in the secure on site garage and walk everywhere. Apartment 9 was well equipped and very comfortable for 5 people, but being at the front of the block, above the restaurant and overlooking the public carpark, it was very noisy at night and from early morning. Staff were super friendly and helpful, a minor maintenance issue was fixed quickly and easily. I would stay again but request an apartment at the back of the block, on the inside of the complex.
Stayed 3 nights in Jul 2023
Response from Emma(Manager) on 25 Jul 2023
Thank you for reviewing our property. Our Hastings Street location does put us right in the heart of restaurants, cafes and shops.Our friendly staff look forward to welcoming you back.Kind Regards

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Great location and very spacious apartments
Stayed 6 nights in Jul 2023
Response from Emma(Manager) on 19 Jul 2023
Thank you for review and rating your stay with us so highly. We hope to have the opportunity of seeing you again.Kind Regards

10/10 Excellent

Rob

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was a great relaxing stay that was quite yet accessible to local shops and food easily
Stayed 4 nights in Jul 2023
Response from Emma(Manager) on 25 Jul 2023
Thank you for rating your stay with us so highly.Kind Regards

4/10 Poor

Justin

Travelled with family
The place is getting tired and needs an update. It hasn’t changed in 9 years since we were last here. Other than being close to the beach and right on Hastings St, the property failed. It was so loud, especially in the Diamond tower (in the courtyard above the pool). Stay away from unit 17. Note that every morning at 5am, the pool heating and/or pump system within the wall in this tower would disrupt the family’s sleep. Front end personnel wouldn’t even acknowledge us as we past by or even say hello. Unfortunately, they would not entertain our request to move suites either. Disappointing.

4/10 Poor

Yvette

Stayed 4 nights in Apr 2023

8/10 Good

Warren

Travelled with family
Liked: Room comfort
Great location, large room. room for improvement
Great location. Was not too noisy at night, the beds were comfortable and the kitchen was well stocked with utensils and cutlery. Ground floor 2 bed apartment was large, though not the most private with the lounge and ajoining outdoor area in direct view of the public carpark and thoroughfare. The cleanliness inside the apartment was pretty average (but not unexpected) but common areas in the complex were spotless and well maintained. Pool was fantastic and heated and very clean. Spa was nice and hot. Sauna was available however needed to get a key from reception to use so didn't bother. Had a spider infestation where hundreds of baby spiders were flowing out of the cracks and powerpoint and were congregating on the walls and ceiling around the dining table. I resolved this by vacuuming them up as I saw them and after 2 days of vigilant vaccuming they were mostly gone. It is one of those places where you need to clean and pack the dishes and put the bins out before check out otherwise you may be liable for a clean up fee. Extra towels, detergents, toiletries, toilet paper etc can be had for additional cost when you run out of the initially provided supplies. You may want to bring your own if that annoys you.
Stayed 4 nights in Mar 2023

4/10 Poor

BRIAN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Its location on Hastings Street.
Stayed 4 nights in Feb 2023

6/10 Okay

Katie

4/10 Poor

Marie

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Blinds did not work, no privacy and sleep.
The location was great , good sized apartment, good pool. However we were so disappointed that the blinds in (2 of them) in the main bedroom was faulty and did not close. Meaning we had no privacy and the light went in the room causing lack of sleep. When this was mentioned to the staff, unfortunately nothing could be done . The lack of sleep and privacy was terrible. They didn’t even offer anything else to try to make the stay comfortable:( It’s hard to believe that the fault of 2 blinds was not brought up between guest stays. I booked a supreme room so was hoping important items such as the blinds were in working order.. we were very envious of other apartments that had working blinds! We stayed in the Sapphire building apartment 42.
Stayed 4 nights in Nov 2022
Response from The Emerald Noosa Team on 15 Nov 2022
Thank you for your review of your stay and we are sorry to hear your stay feel short.Our maintenance team attended as soon as you reported the problem, and unfortunately one of the blinds had seized and could not be fully shut. We can assure you that this fault had not previously occurred and we have had someone in to quote on replacing these blinds, upon your departure,We are glad you enjoyed our location, apartment size and pool.Kind Regards

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Convenience to shopping & restaurants. Unit spacious, comfortable & clean. Nice surrounds.
Stayed 3 nights in Aug 2022
Response from Emma(Manager) on 31 Aug 2022
Thank you for rating your stay with us so highly. We hope to see you again.

4/10 Poor

andrew

Travelled with partner
Disliked: Cleanliness
Tired interior in need of serious work. Quality Appliances not clean. Noisy at night from restaurant below
Stayed 2 nights in Aug 2022
Response from Emma(Manager) on 31 Aug 2022
Thank you for your review. You were booked into one our 3 star unrenovated apartments, but we do have other apartments superior and platinum that are of a higher standard.Kind Regards

8/10 Good

SHARRON

Liked: Cleanliness, room comfort
Well situated but dated.
The hotel is well situated on Hastings Street. Our room was on the ground floor near the car park, which was not the best position and the Kitchen and unit was dated. However reception were great and we enjoyed a few happy days there.
Stayed 3 nights in Aug 2022
Response from Emma(Manager) on 9 Aug 2022
Hi Sharron Thank you for our review. The apartment booked was our classic unrenovated, we do have superior and platinum, which provide a better level of guest stay. We are glad you enjoyed your stay and the service provided by reception staff. Kind Regards

8/10 Good

Didi

Liked: Room comfort
Stayed 3 nights in Jul 2022
Response from Emma(Manager) on 9 Aug 2022
Thank you for your review. We hope to see you again. Kind Regards

10/10 Excellent

Kaeko

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is well located, clean, comfortable, and equipped with everything you possibly need, just like your holiday home.
Stayed 3 nights in Jul 2022
Response from Emma(Manager) on 2 Aug 2022
Thank you for rating your stay with us so highly Kaeko. We hope to see you again soon. Kind Regards

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly, communal areas clean, unit clean with good amenities. The beds are xonfortable
Stayed 3 nights in Jun 2022
Response from Emma(Manager) on 3 Jul 2022
Thank you for rating your stay with us so highly Christine. We hope to see you again soon. Kind Regards

8/10 Good

Katerina

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location was amazing, property could do with a more modern update overall not just the rooms.
Stayed 4 nights in Jun 2022
Response from Emma(Manager) on 23 Jun 2022
Thank you for the review. There has been numerous renovations conducted in the resort, from full pool renovation, lift upgrades and building repaint. We are always investing in our product, encouraging unit owners to do the same and value guest feedback. We hope to see you again. Kind Regards

10/10 Excellent

PETER

Liked: Cleanliness, room comfort
Stayed 10 nights in Jun 2022
Response from Emma(Manager) on 20 Jun 2022
Thank you for rating us so highly and we look forward to welcoming you back to the resort. Kind Regards

10/10 Excellent

Nigel

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Great location and amenities.
Stayed 3 nights in May 2022
Response from Emma(Manager) on 2 Jun 2022
Thank you for rating us so highly. We hope to welcome you to the resort again. Kind Regards

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant
Stayed 2 nights in Apr 2022
Response from Rochelle (Reservations) on 29 Apr 2022
Thank you so very much. So glad you enjoyed your stay. We look forward to seeing you again. Kind Regards the Emerald Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and clean room, well presented and maintained. We were welcomed to the property in a very friendly and professional manner and facilities were well explained. One "minor challenge" we experienced was the rather loud music which was clearly audible from the restaurant in the street below the property.
Stayed 2 nights in Feb 2022
Response from Emma(Manager) on 28 Mar 2022
Thank you for your wonderful review John. We are so glad to hear you enjoyed your stay. Kind Regards

10/10 Excellent

brigitte

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and beautiful bright apartment Nice furnishing and spacious with great facilities Will go there again
Stayed 3 nights in Dec 2021
Response from Emma(Manager) on 26 Dec 2021
Thank you for rating your stay with us so highly. We look forward to seeing you soon. Kind Regards

6/10 Okay

roslyn

Liked: Cleanliness
Ok but missing friendly touches
Stayed 4 nights in Jul 2021
Response from Emerald Noosa Team on 1 Aug 2021
Thank you for your review. We hope that next time your stay is amazing.

8/10 Good

Matthew

Travelled with family
Liked: Room comfort
Stayed 5 nights in May 2021
Response from Emma(Manager) on 8 Jun 2021
Thank you for your review and we are glad you enjoyed your stay. Kind Regards

8/10 Good

Ken

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Emma - Manager on 2 Jun 2021
Thank you for rating your stay with us so highly. We look forward to welcoming you back to the resort in the future. Kind Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty good location. No internet was available at the time we stayed. A unit was being refurbished on our floor so we had paint fumes drilling and hammering during our stay. It was not mentioned at check in that this would begin the next day. No apology was made to us. Our apartment was large and well appointed although was looking a little tied. You couldn’t use the balcony because of the noise from the street and the restaurant below.
Stayed 11 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about the property, very friendly staff, great room & location. Will ONLY stay here from now on.
Stayed 5 nights in Feb 2021
Response from Emma(Manager) on 5 Mar 2021
Thank you for your amazing review of the resort. We can't wait to welcome you back. Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
the unit was Ok but there was noise from a bus interchange and late night groups making noise.
Stayed 3 nights in Feb 2021

8/10 Good

Janelle

Liked: Cleanliness
Disliked: Room comfort
Uncomfortable beds always ruin it
Great location, big rooms, awfully uncomfortable bed
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from Emma(Manager) on 5 Jan 2021
Thank you for rating your stay with us so highly. We hope to see you again soon. Kind Regards

10/10 Excellent

Tracey, Rockhampton

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Great location and parking. Rooms are clean, spacious and nice. Will stay again
Stayed 3 nights in Oct 2020
Response from Emma(Manager) on 6 Oct 2020
Thank you for rating us so highly. We hope we get to see you back at the resort soon. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An affordable, quality place to stay for a family in a fantastic location. We were very happy with the classic, basic unit. The resort was very clean and well managed. We were thrilled with the location, so close to the beach and shops.
Stayed 3 nights in Sep 2020
Response from Emma(Manager) on 23 Sept 2020
Thank you so much for your exceptional review, we are delighted to receive it. We hope to have the opportunity of welcoming you back to the resort. Kind Regards

10/10 Excellent

Rachel, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with everything you need at your door step. The pool was perfect for the kids and the spa was a real treat for mum.
Stayed 3 nights in Sep 2020
Response from Emerald Noosa Team on 21 Sept 2020
Hi Rachel, Thankyou for your great review and for taking the time to do it. We are very glad that you and your family enjoyed your stay and look forward to welcoming you back in the future. Emerald Noosa Team

8/10 Good

Renee, Bargara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location with beautiful gardens. Large apartment close to everything
Stayed 6 nights in Sep 2020
Response from Emerald Noosa Team on 12 Sept 2020
Hi Renee, Thanks for taking the time to post your review. We are very glad you enjoyed your stay and look forward to welcoming you back soon. Emerald Noosa Team

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Emma(Manager) on 26 Aug 2020
Thank you for rating your stay with us so highly. We hope to see you again. Kind Regards

10/10 Excellent

Ora, Brisbane, Queensland.

Travelled with family
Liked: Cleanliness, amenities
The unit was quiet, spacious & comfortable to stay in. Undercover parking is definitely a good thing to have in Noosa, as parking is very limited. The heated pool & the sauna was awesome. The staff were very friendly & helpful. So close to the beach, restaurants & shops. The only thing I was concerned about was they didn’t supply a sachet of dishwashing liquid to clean dishes & the walls were quite dusty. But other than that a wonderful stay overall.
Stayed 3 nights in Aug 2020
Response from Emerald Noosa Team on 23 Aug 2020
Hi Ora, Thanks for your great review. We do supply dishwashing liquid under the sink wrapped in the teatowels, but we are sorry if you did not have any. We will certainly have our housekeeping staff dust down the walls, thanks for letting us know. We look forward to welcoming you again in the future. Emerald Noosa Team

8/10 Good

Zoe, North Brisbane

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Great location, staff were very friendly apartment was great. We found it was very noisy late at night, being above a restaurant/ bar.
Stayed 2 nights in Aug 2020
Response from Emerald Noosa Team on 17 Aug 2020
Hi Zoe, Thanks for your great review. Sorry about the noise from the restaurant, next time we can request an apartment away from that area for you. At present we are working with our Body Corporate for answers to that actual issue. We look forward to seeing you very soon and thanks again for staying. Emerald Noosa Team

10/10 Excellent

Dean

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Emma(Manager) on 18 Jul 2020
Thank you for rating us so highly. We glad you enjoyed your stay and hope to see you again soon. Kind Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a noisy apartment on top of the cafe Early morning the staff In the cafe were shouting To each other. At night(being Friday & Saturday night) the entertainment was ultra loud.
Stayed 2 nights in Mar 2020
Response from Emma (Manager) on 20 Mar 2020
Thank you for review. Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
Worst hotel experience I have every had combined with the worst customer service possible = do not stay at this hotel
Stayed 3 nights in Mar 2020
Response from Emma (Manager) on 15 Mar 2020
Really disappointing to receive this review anonymously as does not put us in a position to address any issues you may have. We wish you all the best in these very difficult times we are all facing. Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the Main Street, close to the beach and cafes
Stayed 4 nights in Jan 2020
Response from Emma (manager) on 3 Feb 2020
Thank for your review. We are glad you enjoyed our Hastings Street location. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Emma (Manager) on 29 Jan 2020
Thank you for rating us so highly. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Everything about this place is 👍👍👍 Thank you all😎
Stayed 7 nights in Jan 2020
Response from Emma (Manager) on 26 Jan 2020
Thank you for rating us so highly. It was a pleasure having you as a guest at the resort. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Emma Manager on 13 Jan 2020
Thank you for rating us so highly. Kind Regards

10/10 Excellent

Clare&Vince, Brisbane

Travelled with family
Liked: Cleanliness, amenities
We have stayed here a number of times and are always pleased with the apartments & service , highly recommended.
Stayed 3 nights in Dec 2019
Response from Emma (Manager) on 29 Dec 2019
Thank you for rating us so highly Clare & Vince. We look forward to welcoming you back to the resort soon. Kind Regards

8/10 Good

Rohan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Emma (Manager) on 16 Dec 2019
Rohan Thank you for your review. Kind Regards

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Toilet paper is their profit center!
This hotel is in a good location. Central to everything the beach is right across the street with easy access. The pool is tucked under part of a building like a cheap hotel indoor pool as such it is not inviting and not that usable. If you like discount airlines that nickel and dime you for everything you will love this hotel. Need beach towels, that will be $5 each, need extra towels another $5 each. Even toilet paper must be a profit center for the Emerald because they charge you $1 if you need another roll.
Stayed 5 nights in Nov 2019
Response from Emma (manager) on 10 Dec 2019
Hi Stephen Thank you for your review. A quarter of our large pool is under the shade of a building, which on a hot sunny or rainy day most guests love. The website you booked on has current photos of the whole resort. We do fall under the category of self catered accommodation where we give you a starter pack of all items such as toiletries and cleaning products, which we freely share with you on all confirmation correspondence. We are glad you enjoyed our location in stunning Noosa, and maybe suggest for future trips you look at serviced apartments or a hotel, to meet your standard of expectation. Kind Regards