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"The main building is fine and the pool area very nice. The staff are very friendly and helpful but is seriously let down by the rooms. I can only imagine it is a converted army camp. Very weird layout. Noisy and rooms super dark in the daytime and too many lights at night. The only thing going for it is the staff and the airport."

"Hotel service and care is always excellent in Asia. No difference with all the staff at Grand Santa Signature KL. Hotel lobby is in the smaller side, but very comfy and clean and has all the amenities of bigger hotel. Breakfast has many selection, but the western option is rather limited. However seating is plentiful and all the staff were delightful. Cleanliness was also very good. In our second stay within a week, we were given a larger room in the 2nd floor. We were quite pleased because the previous room in 7th floor was quite tiny. The rooms were very clean. The bathroom was also clean and well equipped. The AC which is very important, worked very well in both rooms. Overall we are very pleased with our stay at Grand Santa Signature. We will definitely book again due to the above comments and its proximity to KLCC and other attractions. "

"Superb hotel, amazing welcome from the moment you step out of the taxi. Beautiful suite, lovely bed and excellent quality bed linen. Great food in the restaurant, try the afternoon tea a very British feel to the service. Can’t fault this hotel, well apart from the lukewarm tea at breakfast."

"Breakfast is good"

"Cleanliness staff breakfast was all good. Kept coming bck to stay whenever im in KL."

"Great Location "

"Helpful & courteous staff... clean and big room ... "

"Guest service and concierge was very helpful, property location is amazing"

"What an unexpected and pleasant surprise this hotel turned out to be! The suite in the residence had amazing views of downtown KL. The kitchen was well equipped and the bathrooms all had bidets with warmed seats. The elevators were fast and very secure too. Parking was super easy. We will definitely stay here again."