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"Very nice hotel and friendly staff"

"Like the location it’s walking distance to the historical KTMB and train station. It’s especially beautiful at night. Downside is there aren’t too many options for food close by. After the restaurants closed for the night, it’s unlikely to get some late night snacks. Extremely low pressure for hot water in the shower and the temperature control panel for the room doesn’t seem to work. May need a bit of upgrade on that. Breakfast buffet was wonderful and truly satisfying with all types of cuisine. "

"We visited 13 years ago and found it incredible then. This time around it felt tired, the pool and bar didn’t seem like it had been touched in that time and the room was smaller than we remember. We loved KL and the location was great but we probably won’t return. "

"A total non entity of a hotel. No lobby or area to relax except for the Executive Floor which was not accessible to most guests. Check in was a mess and took over 15 mins to be served with no water provided. Breakfast was good but very hectic with no personalised service. We were on the 19th floor but Zero sound I insulation to the extent where we could hear traffic on the ground and everything in the corridor. This was awful given KL is often a stop for many people and meant jet lag was worse than expected "

"I love the location, it's perfect for my elderly mom safe and convenient. "

"Great hotel central nice restaurant and lots to do around the hotel "

"Property is clean but show sign of age. Staffs are generally friendly with the exception of front desk receptionists who has poker face most of the time; a little smile goes a long way. There is quite a distant from the front desk to the elevator, which involve going up an escalator; I am not sure how physically challenged people can make it up there."

"Need to have more vegetarian options in their club lounge and also more variety"

"Quality of breakfast is lacking but the spread is ok."