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Reviews of Microtel Inn & Suites by Wyndham Sudbury

3 out of 5
Microtel Inn & Suites by Wyndham Sudbury
1312 Kingsway, Sudbury, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 301 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Stayed 2 nights in May 2024
Response from Jennagm on 21 May 2024
I am sorry to hear that your stay did not meet your expectations. If you could please give me a few details about your stay and we can look into rectifying these issues. We do hope to see you again soon, so that we may redeem ourselves. Hope to see you again.

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in May 2024
Response from Jennagm on 16 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tracey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to shopping, clean, pool
Stayed 1 night in May 2024
Response from Jennagm on 16 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennagm on 16 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nikolaus

Liked: Cleanliness, staff & service, property conditions & facilities
Ok.
Stayed 1 night in May 2024
Response from Jennagm on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennagm on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Norbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as advertised..
Stayed 2 nights in Apr 2024
Response from Jennagm on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff, great room (fridge and microwave, spacious bathroom).
Stayed 1 night in Apr 2024
Response from Jennagm on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2024
Response from Jennagm on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aili, York

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, excellent breakfast and comfy room with accessible bathroom.
Stayed 1 night in Apr 2024
Response from Jennagm on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Murray

Staff was not friendly at the front desk. Bed was uncomfortable Shower head in ceiling only got my head wet Towels were rough and stiff Coffee was terrible Was the most expensive option in Sudbury and was well below my expectations
Stayed 1 night in Apr 2024
Response from Jennagm on 22 Apr 2024
So sorry to hear of your experience. We are addressing this issues with the front desk immediately. We are in the process of sourcing out another provider for coffee. I do hope that you decide to stay with us again in the future so we may try and redeem ourselves.

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and a perfect location with restaurants and shopping.. clean
Stayed 2 nights in Apr 2024
Response from Jennagm on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Dawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Reception worker during check in was unhelpful and rude. The room next door had an alarm going off for my entire stay. Went to the front desk twice and found no reception worker. Pool was freezing cold (watched multiple children excited and once touching the water were upset. Jets in hot tub didnt work. While having a shower, the hot water would stop every 3 minutes and get freezing cold. The view from the room was terrible as well. Was unaware they dont take cash or debit for the safety deposit. Ive booked multiple times through expedia for hotels all around Sudbury and have always used debit/Mastercard for the safety. There is no note of it on their website, only a piece of paper once you get to the hotel that states it.
Stayed 1 night in Apr 2024
Response from Jennagm on 22 Apr 2024
I am so sorry to hear of your experience. We are addressing the issues at the Front Desk this week. As for the pool we were unaware of the pool temp dropping. Once we saw this, that's when you knew there was an issue. Again so sorry for you experience and we hope that you decide to stay with us again so we can redeem ourselves.

10/10 Excellent

Erkki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds, super comfortable.
Stayed 1 night in Apr 2024
Response from Jennagm on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Katry

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jennagm on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jennagm on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good weekend staff was awesome would stay Microtel again
Stayed 2 nights in Mar 2024
Response from Jennagm on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennagm on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kimberley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful, friendly and inviting. Hotel was clean. Breakfast was great. We enjoyed the pool and hot tub! Would definitely recommend.
Stayed 2 nights in Apr 2024
Response from Jennagm on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yun Xing

Stayed 2 nights in Mar 2024
Response from Jennagm on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sylvie

Liked: Cleanliness, staff & service
Our room needed a bit a TLC. The charging section was loose, the kleenex box in the bathroom was also broken and the ironing board was broken. 418.
Stayed 1 night in Mar 2024
Response from Jennagm on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Valentino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennagm on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The employee taking care of the inclusive breakfast was rude, and hovering
Stayed 1 night in Mar 2024
Response from Jennagm on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty Mc - don’t like hotel rooms with plastic cups - not when the room cost almost $200. Also breakfast offerings are also lame plus plastic utensils and foam plates screams Super 8.
Stayed 1 night in Mar 2024
Response from Jennagm on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff gave us the wrong time for breakfast, which caused us to have some delay.
Stayed 2 nights in Mar 2024
Response from Jennagm on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas, wikwemikong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet environment, nice pool and hot tub
Stayed 1 night in Mar 2024
Response from Jennagm on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Perry

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when visiting Sudbury it’s a clean hotel with great staff
Stayed 1 night in Mar 2024
Response from Jennagm on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy the pool and hot tub when we come, we only choose to stay at microtel, the uncluded hot breakfast is amazing, we really love the options. The only real negative I have is the evening staff dont seem to want to be there at all, morning staff are awesome!
Stayed 1 night in Mar 2024
Response from Jennagm on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Matt

Stayed 1 night in Mar 2024
Response from Jennagm on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Quite noisy while in the room. Carpets need changed in elevators.
Stayed 1 night in Mar 2024
Response from Jennagm on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids running up and down the hallway at 2 am. I'm there for business and need a good night sleep.
Stayed 1 night in Mar 2024
Response from Jennagm on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lovreena

Liked: Cleanliness, staff & service, property conditions & facilities
Good and comfortable stay!
Stayed 2 nights in Mar 2024
Response from Jennagm on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was not very clean including the pool and hot tub area.
Stayed 1 night in Mar 2024
Response from Jennagm on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aline

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice, clean and quiet
Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, close to shopping
Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hilary

Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very clean
Stayed 2 nights in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Serena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean- great place to stay
Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brian, Sault Ste. Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024
Response from Jennagm on 19 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Janel

Liked: Property conditions & facilities
Disliked: Cleanliness
Initial appearance is clean with carpet and some other features outdated. Check in was smooth. Bare with the “extras” small soap and shampoo. Beds are comfy. After our first night of sleep at the Microtel we left at 9:30 am to head out on our planned day. We met the housekeeper prior to when she was in hall and we mentioned to her we will be leaving shortly and would love if our room was serviced. She said answered yes and we moved on with our day. When we arrived back to our room later that day at 7:45pm we found our room wasn’t cleaned, beds not made (no personal items were on bed) only 1 trash was emptied while three others were full and no clean towels. Our room clearly wasn’t serviced. We notified front desk to find her being the ONLY staff on for the evening and apologized regarding the room not being cleaned. She also couldn’t leave the desk being she was the only girl there so that is fine we went and got our clean towels. She notified that housekeeping often won’t clean bathrooms if the door is even remotely closed and or personal belongings are out….our door to the bathroom wasn’t closed and also how ridiculous even if that is their protocol. So you can’t have your face wash on the sink? How does that explain the garbage not being taken out that’s heaping. I feel for well over $200 a night a quick clean to the room isn’t a lot to ask. Front desk girl mentioned too if there are belonging at all on the bed they won’t make the bed. There was no belongings on the bed.
Stayed 2 nights in Mar 2024
Response from Jennagm on 19 Mar 2024
I am sorry to hear of your experience. There is some miscommunication with our front desk staff on what housekeepers do and don't. She is from another property and seems to be getting mixed up. As for your housekeeper it is being currently discussed with her by our housekeeping supervisor. Again this is not a level of service we pry ourselves on, and I do hope that you will give us another chance so we may redeem ourselves. Hope to see you again.

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, had an issue with wifi and they were able to assist and were more than happy to do it! All staff were very pleasant!
Stayed 1 night in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sara-Jane

Stayed 1 night in Mar 2024
Response from Jennagm on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

A James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Convenient. Very nice staff.
Stayed 2 nights in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ramona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Pasqualina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I’ve stayed here many times because of great location and great hotel
Stayed 2 nights in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Debbie

Stayed 1 night in Mar 2024
Response from Jennagm on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rolms and conveniently located
Stayed 2 nights in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brandan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and clean, showers however leak onto floor and cause a mess as there are no shower doors in some rooms. Breakfast attendant is very grouchy and is always seemingly inconvenienced by the guests preparing their meal. Pool and spa are nice, gym equipment was out of order which is a disappointment.
Stayed 4 nights in Mar 2024
Response from Jennagm on 14 Mar 2024
Thanks for staying with us. We appreciate your feedback!