It wasnt as close as the other properties at the central station, so family travelling with pet and young children..please reconsider. I booked as it was 5 stars but it wasnt as worthy.
Bed is comfortable. Pillow too soft. Obviously 3 guests. Given only 2 bath towels and it was a hassle to keep requesting. Very close to old town but if i know its not a "5 stars" i would rather choose one that is as close to the alranda express than to walk 9 mins with big luaggages. Not worth walking.
The counter check in staffs weren't friendly, approachable neither service oriented. I wonder how they were fitted as the first touch for guests arriving all over the world. Throughout the 5 nights, there were only one guy who was worthy and a gem to the hotel. Imagine how frustrated to have the counter ladies for a first impression. Just BAD.
Requested a nicer view..well wasnt given but was given a interal wall view for 5 nights. They didnt given mention as said sorry my request cant be fulfilled. Simply ignored, take it or leave it. If they acknowledge the request and apologize for not being able to fulfil, i bet guests would be more giving and understanding. Nope, not at all.
CHECK OUT was worst, they checked in their system not eye contact no thank. Just ok, u can leave now. 🙄
Sincerely,
Your guests from SINGAPORE