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Reviews of Holiday Inn Express Stafford, an IHG Hotel

3 out of 5
Holiday Inn Express Stafford, an IHG Hotel
Acton Court, Acton Gate, Stafford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1003 reviews" "
Rating 8 - Good. 374 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable experience. Great for a few nights away while my daughter had a cheerleading competition. Great breakfast. Staff were great and friendly and welcoming. Would definitely recommend.
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a stopover. Staff very friendly and helpful looking after our dogs with sausages and water at breakfast!
Stayed 1 night in May 2024

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for Money. Welcoming staff
Stayed 1 night in May 2024
Response from HOM on 20 May 2024
Wow, 5-stars! Thanks so much, Anil. We hope to see you again and All the best, David - Hotel Operations Manager.

10/10 Excellent

Patricia

All went smoothly
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Thanks for the review.David

8/10 Good

Glyn

Travelled with partner
Good value and all round comfort provided
Stayed 1 night in Apr 2024
Response from HOM on 29 Apr 2024
Glyn, thanks for the amazing rating. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff great breakfast and excellent room
Stayed 1 night in Apr 2024
Response from HOM on 29 Apr 2024
Wow, 5-stars! Thanks so much, Christopher. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, David - Hotel Operations Manager.

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, amenities
bed a bi lumpy but overall value for money very good
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review and feedback, Karl.All the best,David

8/10 Good

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would use again breakfast was nice with options for cooked or cereal very relaxing atmosphere rooms nice and clean
Stayed 1 night in Mar 2024
Response from HOM on 19 Mar 2024
Russell, thanks for taking the time to review our hotel! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming.. only slight glitch was we couldn't get the heating to work in our room but it wasnt any bother really as we were lovely and cosy under the duvet!!
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Wow, 5-stars! Thanks so much, Fiona. We're glad you got a warm welcome from the team! We hope to welcome you back and All the best, David - Hotel Operations Manager.

6/10 Okay

Minchul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 19 Mar 2024
Hi Minchul, thanks for the rating. We hope to welcome to back and All the best, David - Hotel Operations Manager.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, room a little cramped for a family
The staff were really friendly, and we received a warm welcome. The room was clean, but a little cramped for a family. We arrived to find the pull-out bed half folded up. When unfolded, we couldn't access half the room. The main bed was smaller (standard double) than other hotels of a similar price range in the area where we've stayed before. Breakfast was nice enough and plentiful.
Stayed 1 night in Feb 2024
Response from HOM on 28 Feb 2024
Andrew, thanks for taking the time to review our hotel! We're glad you got a warm welcome from the team! A buffet breakfast is the perfect way to start the day. We appreciate the feedback and All the best, David - Hotel Operations Manager.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel
A truly fantastic hotel. Great room. Well equipped. Very clean. Staff friendly and helpful. Excellent buffet breakfast with good choice. Very reasonably priced. Highly recommended
Stayed 1 night in Feb 2024
Response from HOM on 27 Feb 2024
Thanks for the 10/10 rating, Bruce. We are chuffed to see our hotel ticked all your boxes! We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. Thanks for the recommendation and we hope to see you again. All the best, David - Hotel Operations Manager.

6/10 Okay

David

Business traveller
Disliked: Cleanliness
Average holiday inn express. Noisy, the building was tired, room not all that clean, cracked tiles in the bathroom. Breakfast Just what you expect from this chain. Overcooked bacon, tasteless scrambled egg, orange juice from a machine. Dreary.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the review and feedback, David.We appreciate you taking the time to do so.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. It's unfortunate to read that you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,David

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but not enough room.
The bed was comfortable, breakfast was top tier, but the 'family' rooms are not cut out for 2 adults and 2 children. We really struggled moving around in this room. Nice touch with the shampoo and body wash. The cleaners were impeccable and even tidied the beds for us, with the kids blankets set up lovely. The staff were helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the review and feedback, Hayley!We're so pleased to hear that you enjoyed your stay.What's better than a lovely breakfast to start the day? All the best,David

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable with friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for the review and feedback, Jules.We're pleased to hear that you found our location clean and comfortable!All the very best,David

10/10 Excellent

Matt

Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 22 Mar 2024
Thanks for your top marks, Matt.See you soon.Best wishes, David

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one at Stafford holiday inn express couldn’t help you any more than they did
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 8 Feb 2024
Thanks for the review and feedback, Elizabeth!We're so pleased to hear that you had a lovely stay.All the best,David

4/10 Poor

Gerald

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unhappy
There was some sort of motor running most of the night. I struggled to get to sleep and was woken again before 4am. No staff in the bar No bitter in the bar Definately would not stay here again
Stayed 1 night in Feb 2024
Response from HOM on 5 Feb 2024
Gerald, thanks for your feedback. Please drop us a message we can discuss this. All the best, David - Hotel Operations Manager.

10/10 Excellent

maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 31 Jan 2024
Thanks for the 10/10 rating, maureen. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The hotel was an affordable one night stay with breakfast to break up a long journey.
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Wow, 5-stars! Thanks so much, Paula. We appreciate the feedback and All the best, David - Hotel Operations Manager.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 16 Jan 2024
Thanks for the 10/10 rating, Robin. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Shahid, Odessa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Shadid. All the best, David - Hotel Operations Manager.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating and helpful,friendly as well.Would definitely recommend.
Stayed 3 nights in Dec 2023
Response from HOM on 8 Jan 2024
Wow, 5-stars! Thanks so much, Garry. Thanks for the recommendation and we hope to see you soon. All the best, David - Hotel Operations Manager.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Stayed 1 night in Dec 2023
Response from HOM on 8 Jan 2024
Thanks for the 10/10 rating, Terry. We hope to welcome you back and All the best, David - Hotel Operations Manager.

10/10 Excellent

Mr T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Dec 2023
Response from HOM on 22 Dec 2023
Thanks for the 10/10 rating, Mr T. We hope to see you again and All the best, David - Hotel Operations Manager.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
For what we paid for this hotel including breakfast was excellent value. It is a budget hotel that offers comfortable and clean accommodation. Staff were welcoming and very hard working. Bed was extremely comfortable. Will stay again.
Stayed 3 nights in Dec 2023
Response from HOM on 19 Dec 2023
Thanks for the 10/10 rating, Pamela. We appreciate the feedback and All the best, David - Hotel Operations Manager.

8/10 Good

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from HOM on 19 Dec 2023
anthony, thanks for the amazing rating. We hope to welcome you back and All the best, David - Hotel Operations Manager.

2/10 Terrible

Adam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is quite run down. The room had so many dirty marks up the walls it looked like a football team had done a full years worth of training sessions in there. The tv remote was absolutely vile. Sheets looked dirty and the bathroom had mould growing in various places and cracked tiles. Ventilation fan didn’t work. Black mould also growing around the window. Carpet had some dodgy looking stains. Felt dirty staying in there. The staff though were friendly and the breakfast was good. Overall run down room and massively overpriced for what it is. Put me off ever staying at one of these companies hotels ever again and would advise no one to stay there.
Stayed 1 night in Jul 2023
Response from HOM on 8 Dec 2023
Adam, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, David - Hotel Operations Manager.

8/10 Good

Carley

Stayed 1 night in Nov 2023
Response from HOM on 8 Dec 2023
Carley, thanks for the amazing rating. We hope to see you again and All the best, David - Hotel Operations Manager.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop Over
Great value for money, great staff
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 1 Dec 2023
Thanks for your positive comments, David.See you soon.Best wishes, David

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay in a comfortable bed. Staff were very polie and accommodating. Breakfast was excellent. One tiny little winge, no sockets near the mirrors formy partner to use her hair straighteners.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 1 Dec 2023
John, thanks for the amazing review.We hope your next stay is just around the corner.All the best, David -

6/10 Okay

Bobby

Stayed 1 night in Nov 2023
Response from HOM on 19 Dec 2023
Hi Bobby, thanks for the rating. We hope to see you again and All the best, David - Hotel Operations Manager.

8/10 Good

christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and good value for money. Very clean and good breakfast. The only thing we didn’t like was the poor lighting in the bedroom making it difficult to read
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 1 Dec 2023
Thanks for your kind words, Christine!All the best, David -

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find quick check in with friendly staff. Clean and tidy very quiet nice room and good beds
Stayed 1 night in Oct 2023
Response from HOM on 23 Oct 2023
Thanks for the 5/5 rating, John. We highly appreciate your feedback and we hope to welcome you back soon. All the best, - Hotel Operations Manager.

8/10 Good

Calum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot for just off the M6
Staff were great, its just looking a bit tired... But its right next to motorway (far enough away to be quiet though)... S cannot complain, theres a Pub opposite and a McDonalds for Breakfast...
Stayed 1 night in Oct 2023
Response from HOM on 23 Oct 2023
Calum, thanks for your review of our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all not bad.
Stayed 1 night in Oct 2023
Response from HOM on 17 Oct 2023
Omar, thanks for the amazing rating. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Abigail

Stayed 1 night in Oct 2023
Response from HOM on 13 Oct 2023
Thanks for the perfect rating, Abigail. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service
Staff pleasant and efficient and property generally good. Tidy and clean but only good for short stays as very little hanging space and no drawer space.
Stayed 2 nights in Sep 2023
Response from HOM on 2 Oct 2023
Carol, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Joan

Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault the hotel at all. Used it as a stopover on a long journey and it was first class
Stayed 1 night in Sep 2023
Response from HOM on 2 Oct 2023
Thanks for the 5/5 rating, Linda. We hope to welcome you back and All the best, - Hotel Operations Manager.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOM on 27 Sept 2023
Thanks for the perfect rating, Maria. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and efficient and friendly staff. We had room 109 and the smoking area outside entrance was a problem as we had to keep our window closed due to smoke drifting in. Please consider re-siting the smoking area, maybe to the side of the building.
Stayed 1 night in Sep 2023
Response from HOM on 25 Sept 2023
Clive, thanks for your feedback. We're thrilled to hear you had a pleasant stay. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

6/10 Okay

Sarah

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from HOM on 22 Sept 2023
Sarah, thanks for your feedback. Please feel free to drop us a message so we can know any improvements to make. All the best, - Hotel Operations Manager.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOM on 19 Sept 2023
Thanks for the perfect rating, Casey. We hope to welcome you back and All the best, - Hotel Operations Manager.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
it was overall ok but the room smelt of feet and the pull out bed was leaning backwards when you slept on it l
Stayed 1 night in Sep 2023
Response from HOM on 19 Sept 2023
Hi, thanks for the amazing rating. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
David, thanks for your feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Hotel Operations Manager.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
Paul, thanks for your feedback. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Hotel Operations Manager.

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great location, staff were amazing , breakfast was lovely, only downside was the lack of air con, the room was far too warm for summer
Stayed 1 night in Sep 2023
Response from HOM on 15 Sept 2023
michelle, thanks for taking the time to leave a review. We highly appreciate the perfect rating and we hope to see you soon. All the best, Hotel Operations Manager.