Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Reviews of Comfort Inn & Suites Northeast - Gateway

3 out of 5
Comfort Inn & Suites Northeast - Gateway
875 94th Avenue North, St. Petersburg, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very organized and clean! Excellent service!
Stayed 1 night in May 2024
Response from Henri on 27 May 2024
Hello Thiago. Thank you very much for your wonderful review. We try our best to make each guest experience as best as can be and I am glad you had a great time staying with us. Cheers!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room AC unit was ‘squeaky’ along with the air vent in the bathroom and there isn’t an option to not have the fan on. Bathroom was also very small and the door just barely fits by the toilet. Other than those minor inconveniences, our stay was great.
Stayed 1 night in May 2024
Response from Rachid alaoui on 23 May 2024
Dear Valued Guest,Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you had a great stay overall despite the minor inconveniences you encountered.We apologize for the issues you experienced with the AC unit and the air vent in the bathroom. Our maintenance team has been informed, and we will work to resolve these matters promptly to ensure a more comfortable experience for future guests.Regarding the bathroom size and layout, we understand how important it is to have a comfortable and functional space. We appreciate your feedback and will take it into consideration for future renovations and improvements.We hope to have the pleasure of welcoming you back soon and providing you with an even better stay. If there’s anything we can do to make your next visit more enjoyable, please do not hesitate to let us know.

10/10 Excellent

David

Liked: Amenities
Clean and well run
Stayed 1 night in May 2024
Response from Henri on 19 May 2024
Hello David. Thank you very much for the five out of five. We appreciate all of our guests and please come see us again soon!

10/10 Excellent

Kandyce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent desk employee. Great breakfast.Clean throughout!!
Stayed 1 night in May 2024
Response from Henri on 14 May 2024
Hello Kandyce. Thank you very much for your wonderful comments. I am happy to hear about your positive visit and we certainly look forward to seeing you again in the future. Take care!

6/10 Okay

Elee, Vancouver

Liked: Staff & service
We got there when they were doing some refinishing coat to half the parking lot. Made it inconvenient to park and unload luggage in the drive through area. It wasn't mentioned anywhere on Expedia or anywhere. Otherwise, I works have chosen a different hotel. The redesign of our rooms bathroom was not convenient to use at all, especially with little kids where toy needed room to maneuver around the toilet and tub. The door opens and almost jams into the toilet which is positioned directly in the middle. Making it hard to get to the tub. Again, poor design on remodeling efforts. I had to clean the pool so my kids and I could go in. Dead bugs, tree debris etc. Front desk but was nice and helpful.
Stayed 2 nights in May 2024
Response from Henri on 14 May 2024
Hello Elee. Thank you very much for taking the time to let us know how your stay went. I am sorry for the issues you described, as guest convenience & comfort is always important to us. The work on the parking lot was scheduled because this is a generally slow time of year for us. However, we have been unexpectedly busy and the work was done as quickly as possible. Our pool is serviced regularly by a professional pool company, but your concern will be followed up on asap. Take care!

10/10 Excellent

Laurence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in check out process.
Stayed 2 nights in May 2024
Response from Henri on 12 May 2024
Hello Laurence. Thank you very much for leaving a review for us. We appreciate all of our guests and hope to see you again soon!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk guy!
Stayed 1 night in May 2024
Response from Henri on 10 May 2024
Hello Dustin. Thank you very much for your kind compliment. I will make sure our staff sees your review and we hope to see you again!

10/10 Excellent

Spencer, Maple Grove

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updating. Staff was very nice
Stayed 1 night in May 2024
Response from Henri on 9 May 2024
Hello Spencer. Thank you very much for staying with us, as well as for sharing your feedback. Finding out what our guests have to say is highly important to us and your suggestion is appreciated. Take care!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in May 2024
Response from Henri on 5 May 2024
Hello Ricardo. Thank you very much for your excellent rating. We appreciate your comments and please remember to see us again in the future. Take care!

10/10 Excellent

Leung

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful during our stay. Facility is clean. We booked rooms for 3 nights. Will definitely come back next time.
Stayed 3 nights in Apr 2024
Response from Henri on 4 May 2024
Hello Leung. Thank you very much for your kind comments. It's great to hear that you enjoyed your stay and we will certainly look forward to your return. Safe travels!

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean facility
Stayed 1 night in Apr 2024
Response from Henri on 29 Apr 2024
Hello Steven. Thank you very much for dropping us a line. We always strive for excellent service with cleanliness as a top priority as well. Hope to see you again sooner then later. Take care!

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect and good price
Stayed 1 night in Apr 2024
Response from Henri on 29 Apr 2024
Hello ALEXANDER. Thank you very much for your awesome review. We appreciate you staying with us and hope to see you again someday. Take care!

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
We were only there one night. While our room was adequate, the bathroom needed work. The bathroom faucet felt like it was going to come off each time we used it and the shower had limited water pressure. The breakfast was extremely disappointing. They offerred scambled eggs and sausage. When we got down there, there was no sausage and only a few eggs left floating in liquid. It was 20 minutes before we saw someone and she only brought out more sausage. She stirred the eggs but did not replace them. We made our own waffles which were not very good.
Stayed 1 night in Apr 2024
Response from Henri on 28 Apr 2024
Hello Mark. Thank you very much for sharing your feedback with us. I am sorry for the issues you encountered with your room & breakfast. Your comments will help us improve and we will follow up with our staff asap. Take care!

10/10 Excellent

A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Rachid Alaoui on 22 Apr 2024
Thank you for taking the time to share your f star experience with us, We are thrilled you had a great stay.Thank you,

10/10 Excellent

Karen

Clerk was amazing! He was amazing and very helpful!
Stayed 1 night in Mar 2024
Response from Henri on 21 Apr 2024
Hello Karen. Thank you very much for sharing your comments with us. Excellent guest services is what we are known for and I am glad a member of our staff made a great impression on you. Hope to see you again soon!

10/10 Excellent

Torsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quiet Isaiah at the front desk was a pleasure. Friendly and efficient service with a smile. He is a true asset to this hotel Room including bathroom was very clean, breakfast had a good selection. Will stay there again
Stayed 1 night in Apr 2024
Response from Henri on 21 Apr 2024
Hello Torsten. Thank you very much for your awesome comments. I am glad we were able to provide you with a great experience and I will let Isaiah know about your compliment. Take care!

10/10 Excellent

Akin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place with Excellent service personal.
Stayed 6 nights in Mar 2024
Response from Henri on 11 Apr 2024
Go DC United!

10/10 Excellent

Jessica A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager on duty was wonderful. We were able to check in early. The breakfast was great. Very comfortable place to stay. And, Clean.
Stayed 1 night in Apr 2024
Response from Henri on 6 Apr 2024
Hello Jessica A. Thank you very much for sharing your wonderful comments with us. Your review is highly appreciated and we look forward to your next trip back. Take care!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price - stayed 5 nights. Room was clean and was cleaned every day. Staff was nice and nice breakfast choices. Would stay again.
Response from Henri on 31 Mar 2024
Hello Debra. Thank you very much for your fantastic comments. I am glad we were able to accommodate you and you are always welcome to come stay with us again. Take care!

6/10 Okay

Boyd

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I was disappointed with the fitness center, and the breakfast service. The fitness center was very small and poorly equipped, no free weights. The only things that were at all appetizing for breakfast were the coffee and the fruit. Eggs were watery, meats were unappealing, and pastries were packaged and did not look fresh.
Stayed 10 nights in Mar 2024
Response from Rachid alaoui on 29 Mar 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered with both our fitness center and breakfast service. Your comments regarding the size and equipment of our fitness center as well as the quality of our breakfast offerings are concerning, and we will address these issues promptly with our team to ensure improvements are made. We strive to provide exceptional facilities and delicious breakfast options for our guests, and it's disheartening to hear that we fell short during your stay. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

8/10 Good

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Henri on 29 Mar 2024
Hello Frantz. Thank you very much for leaving us a review. Your high rating is appreciated and we look forward to your next visit with us. Cheers!

4/10 Poor

Shailendra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
while the room itself was clean, washroom was in rough shape - door was water damaged, bathtub was stained, hot and cold water for sink in opposite directions to what is normal. entire facility in serious need of a renovation
Stayed 2 nights in Mar 2024
Response from Henri on 25 Mar 2024
Hello Shailendra. Thank you very much for providing us with your valuable feedback. I am sorry for the issues you described and your comments will be passed on to our maintenance dept. Take care!

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very friendly staff
Stayed 1 night in Mar 2024
Response from Henri on 24 Mar 2024
Hello Graham. Thank you very much for your lovely review. It was a pleasure hosting you and cheers to Liverpool!

10/10 Excellent

Tonia

Travelled with partner
We spent three nights here. Everyone was very friendly and helpful. The complimentary breakfast was very good with eggs, bacon or sausage, different breads, fruit, cereals. We would have loved grits with the eggs but that’s just us. My only question would be our room was a handicapped room next to the kitchen and the hotel was not full. It can get a little loud during the setup at 5:30 a.m. But it didn’t affect our stay. Just a question.
Stayed 3 nights in Mar 2024
Response from Henri on 19 Mar 2024
Hello Tonia. Thank you very much for sharing your comments with us. I will be sure that our staff hears about your wonderful visit. However, I am sorry if there was a bit of noise from breakfast. I will also remind our F&B staff to be a bit more mindful in the early morning hours. See you soon!

10/10 Excellent

Rochelle

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Henry was an excellent host, he addressed a noise issue immediately and gave us a list of wonderful restaurants. The large clean rooms, a great breakfast will bring us back
Stayed 2 nights in Mar 2024
Response from Henri on 9 Mar 2024
Hello Rochelle. Thank you very much for your wonderful review. Your compliment is greatly appreciated and I am happy that you and your family had a fantastic visit. Hope to see you again someday!

6/10 Okay

Nicole

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the bed was very comfortable. Breakfast was great. My room was on the first floor by the lobby and it was loud. I had to call at 12:20am to ask the front desk to quiet the people in the lobby, then at 6am when the breakfast was set up across the hall we were awoken again. I would request a room not on the first floor if I stayed there again.
Stayed 1 night in Mar 2024
Response from Henri on 9 Mar 2024
Hello Nicole. Thank you very much for commenting on your recent stay. I am sorry if your visit was diminished by noise issues. We did address your first call to the desk, as well as reminded our breakfast staff to be more mindful when setting up. We hope to see you again so we may provide you with a much better experience next time.

8/10 Good

Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease into check in and check out. Polite staff. Clean hotel
Stayed 1 night in Feb 2024
Response from Henri on 2 Mar 2024
Hello Mae. Thank you very much for telling us how your stay went. I am glad you had a pleasant experience and we all look forward to your return in the future.

10/10 Excellent

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ww arrived for an overnight stay after goig to a gymnastics competition. The staff was extremely friendly and helpful. The manager even suggested the best route to our destination. The room was clean and quiet. My family had an adjacent, connecting room, which made things easier.
Stayed 1 night in Feb 2024
Response from Henri on 25 Feb 2024
Hello Peter. Thank you very much for your fantastic review. Our staff aims to please every time and I am glad we were able to assist. Hopefully we will see you again next year!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henri on 26 Feb 2024
Hello Thomas. Thank you very much for your feedback. We love hearing from our guests and please remember to come see us again in the future!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value with friendly staff.
Stayed 1 night in Feb 2024
Response from Henri on 25 Feb 2024
Hello Steven. Thank you very much for your positive comments. We enjoyed having you here and hope to see you again in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Henri on 23 Feb 2024
Hello Victoria. Thank you very much for your super rating. We appreciate you letting us know about your fantastic stay and please come see us again soon!

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Henri on 21 Feb 2024
Hello Evelyn. Thank you very much for your wonderful feedback. We appreciate you staying with us and hope to see you again down the road. Take care!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations
Stayed 1 night in Feb 2024
Response from Henri on 19 Feb 2024
Hello Devin. Thank you very much for your complimentary review. We look forward to seeing you again soon!

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked out and left an hour and a half after we checked in. Lost the cost of an entire nights stay- but understood that would probably happen. We just did not feel comfortable sleeping there. Hotel had a bad sour smell to it. Room had stains on carpet and needed to be renovated. Front desk attendant was very personable and staff was friendly.
Stayed 1 night in Feb 2024
Response from Henri on 19 Feb 2024
Hello Lisa. Thank you very much for telling us about your recent experience. I am sorry you did not get the chance to stay the night, however, nothing was ever mentioned about the condition of the hotel. The reason you gave for leaving was that you wished to be in another part of town. You checked out on a sold out night and we had no housekeeping staff left to clean your room. Nevertheless, I hope you enjoyed your visit to Saint Pete and perhaps we will see you again in the future.

8/10 Good

Chris, Tierra Verde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not in a walkable area to any place you want to visit, but not far from downtown. The room was nice and clean. Bathroom was tight to get into, but not horrible. Didn't like the employee smoking right outside the front door. Overall, it was a good place to stay and I would stay there again.
Stayed 3 nights in Feb 2024
Response from Henri on 13 Feb 2024
Hello Chris. Thank you very much for your feedback. We greatly appreciate your comments and its good to know that you had a mostly pleasant stay. I am sorry if someone smoking diminished your experience and your concern has been notated. Cheers!

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Rooms however need a bad update. In our opinion- not worth the $ we paid.
Stayed 2 nights in Feb 2024
Response from Henri on 7 Feb 2024
Hello Darlene. Thank you very much for your valuable feedback. I am sorry if you were disappointed in our rooms and we will keep your comments in mind whenever we do our next round of renovations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very friendly and accommodating staff. Great breakfast! Love the fruit available.
Stayed 1 night in Feb 2024
Response from Henri on 6 Feb 2024
Thank you very much for letting us know you had a great experience. We truly appreciate your comments and please come see us again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Henri on 3 Feb 2024
Thank you very much for your fantastic rating. Please be sure to come see us again in the future!

6/10 Okay

Ashley

Stayed 2 nights in Jan 2024
Response from Henri on 2 Feb 2024
Hello Ashley. Thank you very much for your positive rating. We will continue to try and improve and you are welcome to come see us again anytime!

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again without hesitation.
Stayed 2 nights in Jan 2024
Response from Henri on 2 Feb 2024
Hello charles. Thank you very much for your strong endorsement. We certainly appreciate your support and hope to see you again soon!

10/10 Excellent

Clifton, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Quiet area with quite a bit of dining options.
Stayed 4 nights in Jan 2024
Response from Henri on 30 Jan 2024
Hello Clifton. Thank you very much for the nice comments and rating. I am glad you enjoyed your stay and we look forward to seeing you again!

8/10 Good

Adrianna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was overall a nice hotel, the room was kind of clean. There was some hair in the bathroom but other than that it was nice. Breakfast was good, service was good, and the area was nice. Rate 4 out of 5.
Stayed 2 nights in Jan 2024
Response from Henri on 30 Jan 2024
Hello Adrianna. Thank you very much for your feedback. While I am glad that your overall experience was a positive one, I am sorry for the issue you described. Cleanliness is highly important to us and I will make sure to follow up with our housekeeping staff. Cheers!

10/10 Excellent

Rene

Liked: Staff & service
Great manager & staff!
Response from Henri on 29 Jan 2024
Hello Rene. Thank you very much for your awesome comments & rating. We set our standards high and always aim to please. Shout out to Miami!

10/10 Excellent

Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 2 nights in Jan 2024
Response from Henri on 24 Jan 2024
Hello Cora. We are glad you had a great stay too. Hope to see you again soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Henri on 23 Jan 2024
Hello Stephen. Thank you very much for your generous rating. Please come see us again whenever you are in town and we look forward to being your host once more.

2/10 Terrible

Connie

Travelled with partner
Liked: Cleanliness
The first night the room next to us had their tv on very loud. At 2:30 am I called the front desk. They attempted to call the room and knocked on the door but no one would answer. The desk clerk called me and said he could not enter the room but offered us a different room. We did not get any sleep. We got up at 8 and switched to a different room and floor. That night the room next to us was ok until around 2 am the person(s) came home and were very loud. I tried calling the room but no answer. Called the front desk and they knocked on their door and they did quiet down. We woke up at 7 to the terrible smell of marijuana coming from the room next door. We quickly got up and when leaving it stunk really bad in the hallway. Told the front desk how very unhappy we were.
Stayed 2 nights in Jan 2024
Response from Henri on 16 Jan 2024
Hello Connie. Thank you very much for letting us know about the issues you had. I am very sorry for your poor experience and I will be reaching out to you privately. Take care!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Henri on 16 Jan 2024
Hello David. Thank you very much for your excellent score. It is great to know that you had a positive stay and please come back to see us again soon!

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Henri on 16 Jan 2024
Hello Ashley. Thank you very much for providing us with your feedback. We appreciate you coming to stay with us and we all hope to see you again someday!

6/10 Okay

gregory

Liked: Cleanliness, staff & service
Solid three star hotel. Friendly and professional staff. Decent breakfast.
Stayed 4 nights in Jan 2024
Response from Henri on 15 Jan 2024
Hello gregory. Thank you very much for your kind comments. It is great to know that you had an enjoyable stay and we look forward to seeing you again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Henri on 8 Jan 2024
Hello john. Thank you very much for awarding us a perfect ten. We appreciate you and hope to see you again soon!