Marina

Reviews of Bayview Plaza Waterfront Resort

3 out of 5
Bayview Plaza Waterfront Resort
4321 Gulf Blvd, St. Pete Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 209 out of 444 reviews" "
Rating 8 - Good. 156 out of 444 reviews" "
Rating 6 - Okay. 52 out of 444 reviews" "
Rating 4 - Poor. 15 out of 444 reviews" "
Rating 2 - Terrible. 12 out of 444 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

kevin, Wallingford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a penthouse unit. It was very roomy with walls of glass The only downfall was the tiny one sink bathroom. We considered moving to another hotel just for that reason
Stayed 7 nights in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from Tanner - Front Desk Manager on 7 Apr 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. We look forward to welcoming you back for another wonderful stay!

2/10 Terrible

Elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Perry, Seaford

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time but only for two nights. We will be back next season for an extended stay.
Stayed 2 nights in Feb 2024
Response from Tanner - Front Desk Manager on 24 Feb 2024
We're thrilled to hear that you enjoyed your first stay with us and that you're already planning to return for a longer visit next season! We can't wait to welcome you back for an extended stay at Bayview Plaza Waterfront Resort. Thank you for choosing us, and we look forward to making your next experience even more memorable.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 1 night in Feb 2024
Response from Tanner - Front Desk Manager on 24 Feb 2024
We're delighted to hear that you found our resort clean and quiet! Maintaining a serene and pristine environment for our guests is a top priority for us. Thank you for your feedback, and we hope to have the pleasure of hosting you again soon at Bayview Plaza Waterfront Resort.

8/10 Good

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this hotel ( at least part of it) is beachfront. Easy walk to grocery store, restaurants etc. could use a little updating. Staff very friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Tanner - Front Desk Manager on 24 Feb 2024
Thank you for your kind words and feedback! We're delighted you enjoyed our location and the convenience of nearby amenities. We appreciate your suggestions for updating and will take them into consideration for future improvements. Our staff is thrilled to have provided you with friendly and helpful service. We hope to welcome you back soon for another enjoyable stay at Bayview Plaza Waterfront Resort!

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT!!! Look no further if you’re booking a trip, you will not be disappointed with this resort!! I cannot say enough wonderful things about this resort. The staff is top notch, so kind, and made our stay so enjoyable and comfortable. The property is beautiful and spotless, so many welcoming touches. The staff goes above and beyond to ensure their guests have a great experience. They checked on us to see how our room was, offered a free happy hour at the bar, so many nice amenities, anything you could imagine for a great night’s stay. I would make a special trip back to Florida JUST to stay here again! 10,000/10 WONDERFUL!
Stayed 1 night in Jan 2024
Response from Tanner - Front Desk Manager on 3 Feb 2024
Wow! Thank you for your absolutely amazing review of Bayview Plaza! We are beyond thrilled to hear that you had such a fantastic experience with us. Your kind words about our staff, the cleanliness of our property, and the numerous welcoming touches mean the world to us.It's our mission to ensure that every guest feels comfortable and enjoys their stay to the fullest, so it's incredibly rewarding to hear that we succeeded in making your stay enjoyable and memorable. We're delighted that you appreciated our complimentary happy hour and other amenities designed to enhance your experience.We can't thank you enough for your glowing recommendation, and we would be honored to welcome you back for another wonderful stay. Please let us know if there's anything we can do to make your next visit even more special.

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheldon - Assistant General Manager on 11 Jan 2024
Good afternoon, Andrea! Thank you for taking the time to leave us a 10/10 rating! We hope to see you again very soon!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachy & Eco Friendly
Staff was amazing. Rooms were cute, a little snug, but that was made up for by the excellent location— who wants to stay in the room!! The art was fantastic. We will definitely be back
Stayed 2 nights in Dec 2023
Response from Sheldon - Assistant General Manager on 7 Jan 2024
Good afternoon, Ericka! Thank you so much for the wonderful review! Thank you for mentioning our amazing staff. We are so glad they made a positive impact on your stay as well as the location and artwork! We hope to see you again very soon!

10/10 Excellent

Justin

Stayed 3 nights in Dec 2023
Response from Sheldon - Assistant General Manager on 7 Jan 2024
Good afternoon, Justin! Thank you for the 5-star rating! We love to hear when our guests had an enjoyable stay! See you very soon!

8/10 Good

Hattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Loved the little dock on the water to and enjoy the evening air.
Stayed 1 night in Dec 2023
Response from Sheldon - Assistant General Manager on 23 Dec 2023
Good morning, Hattie! Thank you so much for taking the time to share your positive experience! We're delighted to hear that you enjoyed the cleanliness and appeal of your room and that our docks on the water added to your experience, providing a pleasant spot to enjoy the evening! Our goal is to ensure each guest experiences a 5-star stay, and it appears we almost achieved that. We encourage you to contact us directly so we can learn how to enhance your future stay and earn that additional star! We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sheldon - Assistant General Manager on 23 Dec 2023
Good morning! We appreciate your 10 out of 10 rating! Hope to see you again very soon!

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheldon - Assistant General Manager on 23 Dec 2023
Good morning, Morgan! Thank you for your 10 out of 10 rating! We hope to welcome you back soon!

10/10 Excellent

Sheyla

Liked: Cleanliness, staff & service, property conditions & facilities
amazing place!!
Stayed 1 night in Nov 2023
Response from Sheldon - Assistant General Manager on 2 Dec 2023
Good afternoon, Sheyla! We are so glad that you enjoyed your stay with us and thank you for your 5 star review! We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spotless and staff is amazing! I’m going back again in 11 days for my Birthday. Caught so many fish off the docks. It was cold and it rained and we didn’t even care, that’s how pleasant and relaxing this place is. Park your car and walk across the lot and you have a Mexican and an Italian restaurant. Also Walgreens if you forgot to pack something.
Stayed 2 nights in Nov 2023
Response from Sheldon - Assistant General Manager on 2 Dec 2023
Thank you for sharing your fantastic experience with us! We're thrilled to hear that your recent stay was enjoyable and that you found our rooms spotless. It's great to know that our staff left a positive impression on you. We're honored that you've chosen to spend such a special occasion with us in just 11 days. It warms our hearts to hear that you didn't let the weather dampen your spirits and that you enjoyed fishing off the docks. Your resilience and positive attitude truly embody the spirit of our hotel.Thank you again for choosing us, and we look forward to welcoming you back for your birthday celebration!

8/10 Good

Ada De

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little tricky getting into the property. The view from the room was beautiful. I thought it had real rooms but realized it was almost like a studio or loft.
Stayed 1 night in Nov 2023
Response from Sheldon - Assistant General Manager on 10 Nov 2023
Good afternoon, Ada! Thank you for taking the time to leave us a review. I am glad to see that overall you enjoyed your stay! I do apologize about any issues that you experienced getting to the property. Most of the rooms at Bayview Plaza are studio style rooms which is reflected in the photos and description of the room, but I do apologize about any miscommunication. We hope to welcome you back soon!

10/10 Excellent

Ivett

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Sheldon - Assistant General Manager on 10 Nov 2023
Good afternoon, Ivett! Thank you for taking the time to leave us a 5-star rating! We hope to see you again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, friendly staff, a great value.
Stayed 2 nights in Oct 2023
Response from Sheldon - Assistant General Manager on 10 Nov 2023
Good afternoon, Alan! Thank you for the 5-star review! We are very glad that you enjoyed your stay! We pride ourselves on our value and our amazing staff, so we are glad those things stood out to you! Safe travels and see you next time!

8/10 Good

Mary

Stayed 2 nights in Sep 2023
Response from Sheldon - Assistant General Manager on 30 Sept 2023
Good morning, Mary! We are glad that overall you enjoyed your stay with us, but we do aim to deliver a 10/10 stay to every guest. Please feel free to reach out to us to let us know what would make you next stay better!

4/10 Poor

Misty

Travelled with pets
Disliked: Staff & service, amenities
It was a cute property but after paying for my stay at checkin, walking over to my room I noticed the pool was not even filled up which is one reason I booked this; even tho they have another pool at a sister site which is down the street a few blocks and across Gulf Blvd, I wanted to be near my room while at the pool in order to check on my dog . They would not offer any discount. And the doggie play area they offered had a kiddie pool with no water and no hose to fill it up. Pretty disappointing
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 23 Sept 2023
Good afternoon, Misty. We apologized about the lack of a pool during your stay. Unfortunately, that was caused by the hurricane that we experienced but was luckily the only damage that we sustained. We are doing absolutely everything that we can to get that back up and running. In the meantime we do have the wonderful and crystal clear pool very close by at the Plaza Beach Hotel for guest use. We hope that you will come back to see us in the future when that issue has been resolved.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 13 Sept 2023
Good morning! Thank you for taking the time to leave us a rating! We do aim to give our guests a 10/10 stay so we would love if you could reach out to let me know what we could have done better during your stay!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 9 Sept 2023
Good morning, Debbie! We strive to give every guest who stays with us a 10/10 experience! We would love if you would reach out to us to let us know what we could have done better during your stay, so please feel free to reach out at anytime! Safe travels and all the best!

10/10 Excellent

Jaime

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very quiet! I like how the beach is across the street and easy to walk to without having to deal with all the noise and craziness that comes with being on the beach. You can see the sunrise if you have a room with a bay view and then watch the sunset across the street on the beach later! Would stay again!
Stayed 2 nights in Sep 2023
Response from Sheldon - Assistant General Manager on 9 Sept 2023
Good morning, Jamie! Thank you for writing such a great review! we are thrilled that you enjoyed your stay on the bay! It truly is so peaceful on that side and you're still just steps away from the beach! Those sunrises are spectacular and I am glad you had the chance to enjoy them! Safe travels and we hope to see you again very soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The only issue I had to walk to the main pool and lobby. The directions to where to Go to Check in was confusing and the signs are not clear
Stayed 2 nights in Sep 2023
Response from Sheldon - Assistant General Manager on 10 Nov 2023
Good afternoon, Gina! Thank you for the 10/10 review! We are thrilled to hear that you enjoyed your time with us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, Simple Beach Hotel
Friendly, simple check-in. Great accommodations. Clean, simple, comfortable beach hotel.
Stayed 1 night in Sep 2023
Response from Sheldon - Assistant General Manager on 9 Sept 2023
Good morning, Scott! Thank you for taking the time to leave us a 10/10 review! We are glad that you enjoyed your stay and hope to see you again very soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sheldon - Assistant General Manager on 2 Sept 2023
Thank you for the 10/10 rating! We are very happy to hear that you had a wonderful stay with us! See you next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sheldon - Assistant General Manager on 12 Aug 2023
Good afternoon, John! Thank you for your 5-star rating! We hope to welcome you back soon!

10/10 Excellent

Pamela, BAYONNE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond. They offer great perks and the stay was very comfortable
Stayed 4 nights in Jul 2023
Response from Sheldon - Assistant General Manager on 12 Aug 2023
Good afternoon, Pamela! We are thrilled to hear that you had a wonderful stay! We really believe we have the most wonderful staff here and we are happy to hear that you agree! Thank you for your review and we look forward to your next stay with us!

6/10 Okay

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sheldon - Assistant General Manager on 4 Aug 2023
Good morning, Todd. I am sorry that your stay with us did not live up to your expectations. As we do not have any notes on file that indicated any issues during your stay, I would love if you could reach out to us directly to let us know what could have been done to improve your stay.

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like it was quiet. Didn’t like the look of place.
Stayed 1 night in Jul 2023
Response from Sheldon - Assistant General Manager on 4 Aug 2023
Good morning, Jacqueline! Thank you for taking the time to leave us a review. We do aim to give every guest a 5-star experience and I see we fell a little short this time. We are glad to hear that you enjoyed the peacefulness of the property. We are continually looking for new ways to improve our properties and your feedback is valuable to us. We hope to see you again soon!

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was friendly and informative. Everything was walking distance. The room was clean and had what we needed. Thank you.
Stayed 1 night in Jul 2023
Response from Sheldon - Assistant General Manager on 19 Jul 2023
Good afternoon, Jesica! Thank you for your review! I am glad to hear that our front desk staff was friendly and informative. It's wonderful that our convenient location allowed you to explore everything within walking distance. We're also pleased that your room was clean and provided all the essentials you needed. Thank you for choosing us, and we hope to welcome you back in the future!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Oasis
Check in was a little confusing because we didnt know we had to check in at the main hotel at first. After we parked we saw signs directing us down the road. We arrived around noon and they let us check in early, which was great. The room was clean and updated, the bed was comfortable and the porch looking out to the bay was a nice touch. It was on a busy road but sitting on the porch you wouldnt know it. We would stay there again if ever in the area.
Stayed 1 night in Jun 2023
Response from Sheldon - Assistant General Manager on 1 Jul 2023
Good morning, Laurie! Thank you for sharing your detailed experience with us! We are glad to hear that you found your room comfortable and that you enjoyed the views of the bay! We're grateful for your kind words and look forward to welcoming you back again soon!

10/10 Excellent

virginia

Stayed 1 night in Jun 2023
Response from Sheldon - Assistant General Manager on 6 Jun 2023
Good morning Virginia, Thank you for the rating. We're so happy you enjoyed your stay and look forward to your next stay with us.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel on the water. Such a peaceful environment and a short walk to a beautiful beach. The staff are by far the nicest I have encountered. The only negative is the loud AC unit in the room.
Stayed 1 night in May 2023
Response from Sheldon - Assistant General Manager on 2 Jun 2023
Good evening Monique, Thank you so much for your review. I am so pleased to read you enjoyed your stay with us. I find the Boca Ciega Bay to be so peaceful and I love to read when others feel the same. I'll definitely have maintenance take a look at the A/C in the room you stayed. We hope to have you back for another stay as soon as your schedule permits.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in May 2023
Response from Sheldon - Assistant General Manager on 2 Jun 2023
Good evening Kenneth, Thank you so much for your rating! We're so happy you stayed with us. I see here we failed to provide you the 5-star experience we strive for, if there was anything we could've done to improve your stay, please let me know.

8/10 Good

anthony, Stoke-On-Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very good approach and service. These owners clearly are dedicated to great accommodation and excellent service. Our room a little small but still a great place to stay…
Stayed 1 night in May 2023
Response from Sheldon - Assistant General Manager on 25 May 2023
Good afternoon Anthony, Thank you so much for your thoughtful review. We're so happy you enjoyed your stay with us. We do strive for 5-star experiences and hope your next stay with us we can get you in a larger unit to get you to that 5 star. Safe travels to your next destination.

6/10 Okay

Gibson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but felt like I was staying at a frat house with a domineering house mother. Rules, rules, rules. Guests MUST wear a plastic wrist band at all times on the property or face trespassing charges. Really??? Signs everywhere threatening to tow your car if the parking pass isn't displayed on the dash. I understand they might have problems with people trying to access the beach through their property but certainly there's a better way to deal with it than how they chose to.
Stayed 1 night in May 2023
Response from Sheldon - Assistant General Manager on 10 May 2023
Good morning Gibson, Thank you so much for your review and the feedback. I understand it can seem to be a lot for those who are not used to being in a high tourist area such as St. Pete Beach, but it is all for the guests' safety and enjoyment. The wristband system is a collaboration between the major resorts on St. Pete Beach and the Sheriff's department to protect the safety of traveler's from those who are not permitted to be at the resort. In addition to that, it helps us provide you with an exclusive experience. St Pete Beach is one of the most visited beaches in the country. If wristbands weren't required, the amenities would be so crowded by those who have not paid to use them - those who have paid for them would have their experience diminished. I do thank you again for your feedback and just want to stress that the protocol is for you; your experience and your safety.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great amenities, ability to use the 3 resorts. Friendly staff, clean rooms. Will stay again.
Stayed 4 nights in May 2023
Response from Sheldon - Assistant General Manager on 10 May 2023
Good morning Wonderful Guest, Thank you so much for your review and your rating. I'm so happy to read the stay was the 10 out of 10. That is exactly what we strive for. We hope to have you stay with us again as soon as your schedule permits.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with all the basics.
Stayed 3 nights in Apr 2023
Response from Sheldon - Assistant General Manager on 1 May 2023
Good morning Cheryl, Thank you so much for your review. We're so happy your stay was the 5-star experience we strive for. We hope to have you back as soon as your schedule permits.

8/10 Good

Denae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The beach right behind the “sister” resort was beautiful & clean. My only issue during our stay which might not be an issue for some was, I take showers with super hot water. The water was luke-warm at best no matter what time of day it was. Other than that, it was one of the cleaner, less chaotic family-owned beach places I’ve ever stayed at (Fort Myers beach, Daytona beach, Miami Beach).
Stayed 2 nights in Apr 2023
Response from Sheldon - Assistant General Manager on 24 Apr 2023
Good afternoon Denae, Thank you so much for your thoughtful review and the honest feedback. As a small family owned business, we really appreciate it. That is interesting to hear about your shower and I will have maintenance check it out because we just installed a brand new water heater last year, so the shower should be able to get hot enough for your standards. Safe travels to your next destination.

10/10 Excellent

Patricia ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of my top notch for Vacation .Room was clean , bed very comfortable .Everything was central within walking distance .Looking forward to going back . Thank you Sheldon n Niki ❤️
Stayed 6 nights in Mar 2023
Response from Robert - General Manager on 7 Apr 2023
Good afternoon Patricia, Thank you so much for the honest review. I am so happy to read that your stay was that 5-star experience myself, and my staff, strive for. Sheldon and Nika are definitely retro rockstars of ours and I'll be sure to take care of them on your behalf. We can't wait to have you back in the future and wish you safe travels to your next destination.

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is unique and has a lot to see and experience. Staff was extremely friendly and helpful. Would definitely like to return and stay there again for an extended period.
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 7 Apr 2023
Good afternoon Howard, Thank you so much for your honest review. I am so happy to read that your stay was the 5-star experience we strive for. We hope to have you back for another stay as soon as your schedule permits.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Nice stay friendly staff. Can go to 3 resorts with your stay access to beach pools and beach bar.
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 21 Mar 2023
Good afternoon Michael, Thank you so much for your review. We're so happy you enjoyed your stay. I love the picture you posted, that view cannot be beat! We look forward to having you stay with us again as soon as your schedule permits.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 21 Mar 2023
Good afternoon Suzanne, Thank you for the 10/10 rating! We're so happy you enjoyed your stay. We look forward to having you back for another stay as soon as your schedule permits.

4/10 Poor

Zoe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a cheap motel at best
I’ll start by saying this is a MOTEL and not a hotel!! I’ll start with the good and there are two, location and space of the two bedroom unit I stayed (826) And the rate was $400 a night !!! This is a two star MOTEL at best. First you have to walk the length of two football fields to check in The furniture inside the needs to be burned, not donated but burned. The couch or live seat was dirty and so uncomfortable, very little support. Is better than sitting on the floor but good lord ! How about you guys update it. The beds squeezed like cheap beds in a by the hour motels If you want coffee in the morning, put on your hiking gear again because you have to go back to check in (2 football fields ) to get it ! And they call it coffee but it’s more like dirty water than coffee. Yeah it’s safe to say that I would never stay here again !!!
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 20 Mar 2023
Good afternoon Zoe, Thank you so much for such a thoughtful review. We're so sorry you did not enjoy your stay with us, but we understand we are not the property for everyone. It seems like you actually stayed at our sister hotel Bay Palms Waterfront Resort. Yes the check-in location is at the Plaza Beach Hotel which is about 100 yards north of the hotel you stayed at, that is posted under our Policies prior to booking, as well as in the confirmation email after you make your reservation. Most people enjoy our "Stay and 1, Play at all 3" offer as it allows everyone access to the same amenities - but I see here you did not. Thank you again, we hope you find what you're looking for for your next destination.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2023
Response from Sheldon - Assistant General Manager on 20 Mar 2023
Good afternoon Michael, Thank you so much for staying with us. We hope you enjoyed your stay. We do strive for 10 out of 10 experiences and see here we fell slightly short. If there was anything we could've done to improve your stay, please reach out to us. Thank you again.

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 20 Mar 2023
Good afternoon Brittney, Thank you so much for staying with us and for your 5 out of 5 rating! We're happy you enjoyed your stay and we can't wait to have you back as soon as your schedule permits.

8/10 Good

Troy

Stayed 1 night in Mar 2023
Response from Sheldon - Assistant General Manager on 7 Apr 2023
Good afternoon Troy, Thank you for the rating. We do strive for 5-star experiences and see here we fell short. If there was anything we could've done, please let us know.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially Sheldon, were very friendly and professional. It is obvious the staff care about the success of this family-operated business. Everything from the pool areas, hotel rooms, to the beach were well-kept. Despite the buildings being a bit older, the room was updated and the outdoor seating on our balcony and all of the waterfront areas was in good condition. The kitchenette was a convenience that was not expected but that we utilized. We stayed on the bay-side which was a short walk from the main office and beach-front pool area. We spent time at both pools and the bay-side was definitely more quiet and had less foot-traffic. The staff provided excellent recommendations for food and drink establishments in the area. If I had one criticism it would be the towels (both pool and room bath towels) could be updated, as they had clearly seen some miles. However, everything else was really terrific and we had a great time.
Stayed 2 nights in Feb 2023
Response from Sheldon - Assistant General Manager on 14 Mar 2023
Good morning Morgan, Thank you so much for such a thoughtful review from your stay. I love to read how much you were able to soak in all the wonderful qualities of our properties. I thank you as well for giving us honest feedback with how we can improve. We can't wait to have you back for another stay as soon as your schedule permits.

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, staff & service
room much smaller than described in ad, barely enough room to walk around bed. Bathroom also extremely small with no organized space to put bathroom supplies. No sofa. Tiny round table provided, exceptionally small; two chairs very uncomfortable for sitting. I would not stay here again.
Stayed 1 night in Jan 2023
Response from Sheldon - Assistant General Manager on 26 Jan 2023
Good afternoon Diane, Thank you so much for your review and honest feedback. We do really appreciate it and I will personally bring all of your notes to ownership. We do try to be transparent as possible about our rooms and apologize your expectations were not met. Thank you again.