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Reviews of Hotel Avyan

2.5 out of 5
Hotel Avyan
2625 Lafayette Ave, St. Louis, MO

Reviews

6.8
Rating 10 - Excellent. 187 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 125 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Abner

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not the same as in the pictures. The area around is not the great.
Response from Hotel Manager on 21 Dec 2022
Dear Abner,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities
I presume it is a result of being short-staffed, but the change to a 10 am checkout time is SUPER annoying. They even phoned us to make sure we were going to be out of the room by 10 but when we left there was no one cleaning rooms on our floor. And all the dumb rules you have to initial at checkin. You can’t even have someone in your room who isn’t a registered guest? Absurd. After numerous stays I’m not sure we will stay here again unless the checkout time is changed.
Response from Hotel Manager on 11 Nov 2022
Dear Douglas,Thank you for the stay at our hotel. We're sorry to hear that you didn't enjoy your recent stay with us. We appreciate your feedback and will take your suggestions into consideration in an effort to improve our guests' experience in the future. Please visit us again.SincerelyHotel Manager

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remove his hotel from your listing
Pull out bed was broken. Hotel was a ghost town had hardly any other guest. Parking unsaftey notice scared me and made me worry about my car all night. There was no hot water. Dead flies everywhere, clearly no one cleaned the room.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 3 Nov 2022
Dear Stephen,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms were quiet and the parking was fenced in and felt safe. The free breakfast was a joke. Coffee and stale bagels(1-2 out when I walked up around 8am). The rooms were clean and comfortable. I was there for a conference and this was the most affordable location that included parking. Downtown is horrible about parking, you will pay 30$ to self park or $40 for valet where the conference was at. So realistically you can cut through the nonsense and just take an uber from the hotel 1-2x a day and be happy.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 29 Oct 2022
Dear April,Thank you for your review of our hotel. We're glad you found our rooms clean and comfortable and that you felt safe in our parking lot. We're sorry to hear that you were not satisfied with our breakfast selection. We will try to do better in the future.SincerelyHotel Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
When we checked in early Friday morning the first room they gave us the door would not lock. So the second room they brought us to the door locked but the room was dirty and there was no hot water they said they would call maintenance but they never showed up. The third room they gave us was good except the fact that we went through three sets of room keys because they would occasionally stop working.
Stayed 3 nights in Oct 2022
Response from Hotel Manager on 27 Oct 2022
Dear GuestThank you for taking the time to write a review of your recent stay with us. We're sorry to hear that you had some difficulties with your room and that you didn't receive the level of service that you should have. We'll be sure to pass along your feedback to our team so that we can improve our service going forward. We hope that you'll consider giving us another chance in the future.SincerelyHotel Manager

2/10 Terrible

James

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
Came here with a group of friends and in total we had 5 rooms between all of us. My room smelled of cigarette smoke and the fire alarm was removed. The room next to us smelled like smoke and the room across from us smelled terribly of urine. I could get past that, a little febreeze and that was cleared up. What really got me was when I walked outside of my room at 2 AM cause one of my friends walking back to her room said a random woman was trying to get into my friends room and he hadn't returned yet. She was obviously drugged up and had come up through one of the side entrances of the hotel and I had to ask her multible times to leave my friends hotel room door alone or I would call the cops. Front desk said she was there often and knew of her and yet she still somehow got inside and tried to enter into a room. Aside from that, the beds were nice and the staff were responsive and nice as well but I would never stay here again, I know that deadbolts and additional locks are supplied, but we shouldn't have to worry about random people from the street trying to break into our rooms in the middle of the night.
Stayed 2 nights in Oct 2022
Response from Hotel Manager on 27 Oct 2022
Dear James, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok for a one night stay.
Location was just ok-it was convenient but the neighborhood was a little sketchy. You could tell that they were trying. The parking lot was gated and well lit and we didn’t have any issues there. We were on the third floor and it reeked of pot smoke. There were dead and live flies in our room upon arrival. Pull out sleeper sofa was falling apart. It gets discouraging when you travel with 5, say you are traveling with 5 and yet the rooms are NEVER set up for 5. Two towels and no extra bedding for the pull out. No coffee maker in the room. And the water wasn’t warm for showering. Tepid at best. Positives-beds we comfortable (minus the broken pull out) and other than the dead flies it was seemingly clean. Not sure if recommend. It was fine for a one night stay.
Stayed 1 night in Oct 2022
Response from Hotel Manager on 27 Oct 2022
Dear Adam,Thanks for your comments.I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

2/10 Terrible

Holly

Travelled with group
Disliked: Cleanliness, amenities
Save your money! If you’re expecting privacy, forget it. The curtains do NOT close so people are able to look inside the windows. The longer we stayed (only stayed 18 hours and were gone for 5) the more disgusting it got. There were crumbs all over the floor, a sticky substance on the floor, and for the grand finale, the bed. My friend got into bed and felt something wet. IT WAS URINE. Keep in mind, we checked in, were there long enough to get ready, then went to an event. The bed had been made, covering the urine. When we voiced our concerns and showed staff the pictures (yes I have proof), the best they could do was say “Oh no” and look at me with a blank stare. SAVE YOUR MONEY
Stayed 1 night in Oct 2022
Response from Hotel Manager on 27 Oct 2022
Dear Holly,We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.Sincerely,Hotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet hotel a short distance from downtown St Louis
Stayed 1 night in Oct 2022
Response from Hotel Manager on 18 Oct 2022
Dear Paul, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

2/10 Terrible

Timothy

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bed bugs. Me an my Girlfriend got ate up by bed bug
Stayed 1 night in Oct 2022
Response from Hotel Manager on 18 Oct 2022
Dear Timothy,Thanks for your valuable review. We're so sorry that you found bugs in your room. We apologize for the bugs. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will reconsider us again.Sincerely,Hotel Manager

6/10 Okay

Takehiko

Stayed 1 night in Oct 2022

4/10 Poor

Patrick

Stayed 1 night in Oct 2022
Response from Hotel Manager on 18 Oct 2022
Dear Patrick,Thanks for stay at our hotel and giving 4 out of 10 rating. We are sorry that we couldn't satisfy you. We will surely change and improve our facilities and services. We are improving all the services and you shall definitely find the difference during your next visit. We promise that you will have a wonderful experience on your next visit. Please visit us again.SincerelyHotel Manager

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excessive price gouging over $400. Final bill was$360 but charged bank $412. Then they have the audacity to add a $10 cleaning fee on top of that. No hot water. No coffee. No breakfast at breakfast. Bed linens terrible. In my lifetime only one other place 27 years ago was worse. But hey, the mattress was decent and the AC worked. What a deal!
Stayed 1 night in Oct 2022
Response from Hotel Manager on 15 Oct 2022
Dear James,Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Vickie

Travelled with group
Disliked: Cleanliness
Website advertised free breakfast, there wasn't any. We paid extra for a pull out couch, which was an extremely thin mattress in horrible condition.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 4 Oct 2022
Dear Vickie,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

6/10 Okay

margaret

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Nothing good to say
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 26 Sept 2022
Dear margaret,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

6/10 Okay

Steven

Stayed 1 night in Sep 2022
Response from Hotel Manager on 21 Sept 2022
Dear StevenThanks for the stay at our hotel and great feedback by giving us a 6 out of 10 ratings. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay.Sincerely Hotel Manager

4/10 Poor

Berry

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
NASTY!!!!!!!
disgusting!! Not only is it overpriced but now i have to fight as they charged me even though i had already paid through hotels.com. at check in they ask for a card for incidentals but there are none to be charged for as they are no movie or extras. The room was nasty!!!! had to sleep on top of bed with towels. the lobby and halls disgusting!!!! no one has properly cleaned in ages. hair all over the so called, cleaned, bathroom. this is a 50-dollar crack hotel to hid out and do drugs.. DO NOT STAY HERE!!!!!!
Stayed 1 night in Sep 2022
Response from Hotel Manager on 4 Oct 2022
Dear Guest,Thanks for commenting. I’m sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. I regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. We take serving guests very seriously.Sincerely,Hotel Manager

10/10 Excellent

Leslie

Stayed 2 nights in Sep 2022
Response from Hotel Manager on 20 Sept 2022
Dear Leslie, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely,Hotel Manager

6/10 Okay

RUBY

Travelled with family
Disliked: Cleanliness
It's obvious that the company that owns this hotel needs to pay the manager and workers WAY more than they make. The common area carpets were unvacummed, refrigerators were clean but had leftover cans in them, and front desk staff had issues with checking us in. Pay your current staff more, and maybe you'll attract more employees to work at the Hotel Avayn.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 13 Sept 2022
Dear RUBY,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hotel Manager on 13 Sept 2022
Dear Debbie,Thanks for stay at our hotel and giving 4 out of 10 rating. We are sorry that we couldn't satisfy you. We will surely change and improve our facilities and services. We are improving all the services and you shall definitely find the difference during your next visit. We promise that you will have a wonderful experience on your next visit. Please visit us again.SincerelyHotel Manager

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were musty. No amenities. Staff rude and lazy.
Stayed 1 night in Sep 2022
Response from Hotel Manager on 6 Sept 2022
Dear Amanda,Thanks for posting your feedback. We are sorry for you had an unpleasant experience during your stay. We are paying special attention to improving the cleanliness of the rooms. We have checked the amenities as observed by you and are continuously improving our room features. We look forward to seeing you again.SincerelyHotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Hotel Manager. on 20 Aug 2022
Dear Guest,Thanks for staying with us and giving us an 8- star rating. We appreciate your ratings & would like to invite you to write more on how can we improve our services, which can earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Karondelet

Travelled with family
Liked: Staff & service
Ok nights sleep!
The room was just ok. It was big enough. The carpets in the hallway looked very dirty.
Stayed 1 night in Aug 2022
Response from Hotel Manager on 17 Aug 2022
Dear Guest Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again. Sincerely Hotel Manager

4/10 Poor

Rich

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Lacey

Stayed 1 night in Aug 2022
Response from Hotel Manager on 17 Aug 2022
Dear Guest Thanks for stay at our hotel and giving 4 out of 10 rating. We are sorry that we couldn't satisfy you. We will surely change and improve our facilities and services. We are improving all the services and you shall definitely find the difference during your next visit. We promise that you will have a wonderful experience on your next visit. Please visit us again. Sincerely Hotel Manager

2/10 Terrible

Brad

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The first room was falling apart, paintings missing, holes in the couch, lampshades cracked and yellow. And there was zero hot water. So we asked to be moved to another room, which then had no AC. Then we were moved to another room, which looked just as bad as the other two and still no hot water. The area around the hotel was trashy…smelled of pot inside and out, and empty alcohol bottles littered the parking lot. Tried to call and get compensation, but the staff conveniently didn’t know when their boss would be in or their email address. Definitely would not recommend and will never stay again.
Stayed 1 night in Aug 2022
Response from Hotel Manager on 13 Aug 2022
Dear Guest, Thanks for your comments.I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

4/10 Poor

Monica

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Hotel Manager on 13 Aug 2022
Dear Guest Thanks for stay at our hotel and giving 4 out of 10 rating. We are sorry that we couldn't satisfy you. We will surely change and improve our facilities and services. We are improving all the services and you shall definitely find the difference during your next visit. We promise that you will have a wonderful experience on your next visit. Please visit us again. Sincerely Hotel Manager

6/10 Okay

Sallie Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our room was missing a smoke detector- had a plastic bag shoved up there. Hard to shut the water off in the shower. Leaky sink faucet handle. Sloping 2nd floor hallway. Only offered regular coffee- no decaf. Bagels were individually wrapped but stale and hard.
Stayed 1 night in Aug 2022
Response from Hotel Manager. on 8 Aug 2022
Dear Sallie, Thank you for your stay. We regret all the mess and inconvenience caused, as mentioned in the review. We shall check and take corrective steps to avoid such things in the future. Shall appreciate your understanding. Sincerely, Hotel Manager

6/10 Okay

Jennifer, Indianapolis

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks nice on the outside, but the inside needs renovated and updated. The elevator smelled of weed as did the 2nd floor. The toilet made noises all the time. The rooms were humid despite the air being on. The complimentary breakfast consisted of only coffee! That's not what was advertised. Location was good and convenient to the highway, the zoo and botanical gardens.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 4 Aug 2022
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Tom

Travelled with group
Liked: Staff & service, room comfort
Avyan not like it use to be
Check in wasn’t until 4 PM and check out was at 10 AM… If you wanted to have a gas they need to be registered at the office and actually was going to be charged for having gas… The hallway carpet look like it could really use a good cleaning… The hotel it’s a non-smoking hotel, but you can smell the marijuana… Their beverage machines such as soda machines never showed an actual price so beware of what you’re paying for
Stayed 1 night in Jul 2022
Response from Hotel Manager. on 25 Jul 2022
Dear Tom, Thanks for your candid feedback. I’m sorry that several issues combined to make your stay less than expected. We take real pride in offering the best possible guest experience but this time we failed. We really apologize for the inconvenience due to check-in and check-out time and the marijuana smell in the assigned room. We shall investigate and actions shall be taken to improve everything on war foot and you can have a good stay next time. Kindly visit us again and give us a chance to serve you better. Sincerely, Hotel Manager.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very Disappointed
The lady at the front desk was very nice and helpful. The hotel itself was in a not so great area of town. We were locked inside our room because the door knob feel off inside our room. We moved rooms and the pictures were off the walls, black ring around the toilets bowl. No breakfast in the morning. VERY disappointing!!!
Stayed 1 night in Jul 2022
Response from Hotel Manager. on 21 Jul 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, that your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Shawn

Stayed 1 night in Jul 2022
Response from Hotel Manager. on 19 Jul 2022
Dear Shawn, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend.
The description says $10 cleaning fee per accommodation but we were charged per night. And it’s ridiculous to pay a cleaning fee when the room wasn’t clean upon check-in but with a nearly 2am arrival after flight delays, we didn’t have it in us to deal with a room change especially if the next would be no different. A dirty toilet. Dead bugs. Gross gross gross and the beds are HARD!!
Stayed 2 nights in Jul 2022
Response from Hotel Manager on 20 Jul 2022
Dear Guest, Thanks for your comments.I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

4/10 Poor

Nick

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Hotel Manager. on 15 Jul 2022
Dear Nick, I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong, so we can rectify the issues. Sincerely, Hotel Manager

2/10 Terrible

carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Very dirty rooms and housekeeping poor as towels soaps etc had to request. Could not get taxi easy. Front desk staff not helpful beyond checkin
Stayed 1 night in Jun 2022
Response from Hotel Manager on 1 Jul 2022
Dear Guest Thanks for your valuable review. We are sorry that disappointing in the cleanliness of the room. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. We promise you will have a nice visit next time. We are certain you will visit us once again and give us a chance to serve you. Please visit us again. Sincerely Hotel Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 28 Jun 2022
Dear Michelle, Thank you for your wonderful ratings! We are very excited to hear you enjoyed your stay with us. We look forward to welcoming you back soon! Sincerely, Hotel Manager

6/10 Okay

Bruce

Location
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 28 Jun 2022
Dear Bruce, Thanks for your kind comments. I'm glad that you found our location convenient. We take pride in offering a good experience at a good price, and we’ll be here for you when you need us again in the future. Sincerely, Hotel Manager

2/10 Terrible

Bryce

We did not end up staying. The area
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 28 Jun 2022
Dear Bryce, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager

6/10 Okay

James

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 20 Jun 2022
Dear James, Thanks for providing your rating. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Sincerely, Hotel Manager

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place- clean and comfortable
Great location- close to Lafayette square- a very nice place for a walk and there are some good restaurants there. Just wish there were some coffee at the hotel- either in rooms or in the lobby.
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 15 Jun 2022
Dear Margaret, Thank you so much for your comments. I’m so pleased that you found us a clean and comfortable place to stay with a great location. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager. on 15 Jun 2022
Dear Jay, Thanks for your stay. Please provide us with your suggestions. Kindly share your experience. It will help us to work on the improvement of our hotel services and we can provide better services to our future guests. We'd like to discuss more the situation and make things right. We will make sure that this does not happen next time you visit us. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pictures do not reflect current condition of hotel. Location not great either
Stayed 1 night in Jun 2022
Response from Hotel Manager on 14 Jun 2022
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great Value
Stayed 2 nights in Jun 2022
Response from Hotel Manager. on 13 Jun 2022
Dear Guest, Thanks for your kind comments about what a great value we provide. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

4/10 Poor

Julia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There were toenail clippings all over the floor of the room and a safety pin stuck in the couch
Stayed 1 night in Jun 2022
Response from Hotel Manager on 10 Jun 2022
Dear Guest Thanks for your recent stay at our hotel. We appreciate your feedback. We apologize that your stay was not satisfactory. We will surely change and improve our facilities and services. We promise that you will have a wonderful experience on your next visit. Please visit us again. Sincerely Hotel Manager

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hotel Manager on 4 Jun 2022
Dear Guest Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback. Sincerely Hotel Manager

10/10 Excellent

Amy, Fort Smith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast and no extra blankets, great location and friendly staff
Stayed 3 nights in May 2022
Response from Hotel Manager. on 13 Jun 2022
Dear Amy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are delighted to read you liked our conveniently located hotel and friendly staff. We have shared your comment on breakfast and extra blankets with the management to take further action. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

Orlandra

Disliked: Amenities
It definitely wasn’t worth over $200 a night. 2 star
Stayed 2 nights in May 2022
Response from Hotel Manager. on 13 Jun 2022
Dear Orlandra, Thanks for staying with us. I apologize that some aspects of the hotel didn’t meet your expectations. We take real pride in providing a pleasant guest experience, and I regret that we let you down. We take the guest experience seriously and hope you will give our friendly staff another chance to satisfy you in the future. Sincerely, Hotel Manager

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Stacey

Travelled with partner
The employees were friendly but the (I'm assuming) owner was rude and hostile every time I had to deal with her. The place is obviously operated as cheaply as possible and is run-down and poorly maintained. I'd called in advance to ensure they allowed pets. I called again before the trip to make sure the room was dog friendly. Once there I was assigned a 3rd floor room. I asked for something on the 1st floor because of the dog. The owner overheard and threw a fit stating dogs weren't allowed, I wouldn't be allowed to stay. I stated I'd called twice to confirm pets were allowed and she demanded another $100 in additional "cleaning fees" for a two night stay but wouldn't change my room. (I would have left but knew nearby hotels were booked because of events going on in the area.) I think the room I got was used as an employee break room- there was food spilled across the desk and down the chair, the light fixture was broken and buzzing and the room reeked of stale cigarette smoke. I asked for another room because of all the food dumped in the first and was escorted back to the room by an employee to inspect it before being placed in the room next door, still on the 3rd floor. During my 2 day stay I had to reset my key card at least 5 times. The staff did it happily but when the owner reset it she blamed me for keeping it close to my phone. (They were nowhere near each other). I would definitely not stay here again.
Stayed 2 nights in May 2022