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Reviews of Drury Plaza Hotel St. Louis at the Arch

3 out of 5
Drury Plaza Hotel St. Louis at the Arch
2 South 4th Street, St. Louis, MO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1783 out of 2193 reviews" "
Rating 8 - Good. 290 out of 2193 reviews" "
Rating 6 - Okay. 64 out of 2193 reviews" "
Rating 4 - Poor. 30 out of 2193 reviews" "
Rating 2 - Terrible. 26 out of 2193 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything perfect
Stayed 2 nights in May 2024

10/10 Excellent

marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent afternoon snacks, clean, comfortable
Stayed 2 nights in May 2024

4/10 Poor

Toni

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was kind and courteous Jack at the front desk was great but finding bed bugs in the bed just destroyed the stay
Stayed 1 night in May 2024

10/10 Excellent

Rudolph, EVANSVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Evening reception saved us a meal. Five minute walk to the Cardinals game
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Good
Stayed 2 nights in May 2024

10/10 Excellent

Devan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Michael, Bordentown

Liked: Cleanliness, amenities, property conditions & facilities
It’s right next to Gareway Arch and a mere 3-4 blocks from Busch Stadium. They present have a generous Kick Off hour with 3 free drinks and ample snack food that could be a meal.
Stayed 2 nights in May 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Sandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite and for the money the sheets and toiletries were more suited for a holiday Inn $50 a night hotel..I expected more and was let down..the hotel is a beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what it was expected
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how safe I felt being in this hotel visiting from out of town. The amenities were excellent! Close to the arch and a great view of the river. Food and drinks provided with my stay was such a huge bonus.
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was excellent. Breakfast and evening ammenities fantastic! We will be back for sure.
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a handicap room with roll in shower. As usual, the soap was mounted on the end of the shower opposite the control. Otherwise, it was one of the best rooms we've had.
Stayed 5 nights in Apr 2024

4/10 Poor

Heather

Travelled with family
Liked: Amenities
Disliked: Cleanliness
1. We found bedbugs. 2. When we alerted staff, they almost acted accusatory like we were lying or brought them in ourselves. 3. It was incredibly noisy. Maybe this should be expected in the city but we’ve stayed in downtown St. Louis many times and this was the first time we were unable to sleep due to noise. On a positive note, all other staff were friendly and the hotel did appear clean. I understand bed bugs can happen anywhere, I just hope they clean the room before the next person arrives!
Stayed 1 night in May 2024

8/10 Good

Merle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, only problem was one of the elevators was broken and it was very crowded when we were there
Stayed 1 night in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great
Stayed 1 night in May 2024

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near the Gateway Arch in downtown St. Louis. It was a solid & clean hotel, nothing too remarkable about it.
Stayed 2 nights in May 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in May 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Fewer dining options than expected. Great downtown location, but construction in the area made it less enjoyable to explore. Quiet room, noisy pool . A lack of property information in-room was a problem.
Stayed 3 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Pool is decent, view is cool from outdoor area. Good food options for breakfast and dinner. Elevators are slow but the weekend was busy.
Stayed 3 nights in May 2024

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best pet friendly hotel!
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the arch and Old Man river
Stayed 1 night in May 2024

10/10 Excellent

JACKIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 1 night in May 2024

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Susan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
fine
Stayed 2 nights in Apr 2024

6/10 Okay

Joseph

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff and def enjoyed comp meals and drinks. Room smelled like smoke and facility was old and needs updated. Parking seemed high compared to other mid level stays.
Stayed 1 night in Apr 2024

10/10 Excellent

Casey

Stayed 3 nights in Apr 2024

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility Would definitely stay again
Stayed 1 night in Apr 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024

4/10 Poor

Walter

Travelled with partner
Liked: Amenities
It took forever to check in our room wasnt teady until way after 3. It was frustrating because I needed to lay down my back was killing me.
Stayed 1 night in Apr 2024

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly, great kickback service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Beverly, Shell Knob

Liked: Cleanliness, staff & service, property conditions & facilities
I would have given everything five stars except that The staff in the breakfast area were not receptive to us. Only one staff from the eating area smiled at us and said good morning The staff at front desk were perfect!!!
Stayed 1 night in Apr 2024

4/10 Poor

Bob

Travelled with family
Disliked: Staff & service
Area in general.
Stayed 2 nights in Apr 2024

8/10 Good

Hunter

Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably was in excellent condition and located in walking distance of planned activities
Stayed 1 night in Apr 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close walk to the Arch.
Stayed 1 night in Apr 2024

10/10 Excellent

Havard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service with friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Montine

Stayed 1 night in Apr 2024

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. It's very convenient to go Gateway Arch. Will stay again if I come to St Louis again
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect!
Stayed 1 night in Apr 2024

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for us since we were going to the game!!
Stayed 1 night in Apr 2024