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Reviews of Cortsland Hotel

3 out of 5
Cortsland Hotel
Upper Gambles, St. John's, Antigua

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 23 out of 78 reviews" "
Rating 6 - Okay. 17 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 11 out of 78 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

WILLIAM

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were lovely. The property is old, and showing its age. Parking lot is now starting to act as storage for derelict boats and cars. Location is not a convenient spot, as there are no restaurants close by - the restaurant at the hotel was not open. Room was clean, but the condition is long overdue for renovation. I will again state that the staff were exceptional.
Stayed 1 night in Apr 2024

6/10 Okay

Doolchand

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property has very good potential. Needs to modernize
Stayed 4 nights in Apr 2024

10/10 Excellent

Emily, Barre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hazel on 23 Apr 2024
Dear Emily,Thanks very much for your review. We are happy that you enjoyed your stay with us.

8/10 Good

kRISHNADAT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful night stay. Visited the lush garden. Would love to go there again hopefully during the summer months.
Stayed 1 night in Mar 2024
Response from Hazel on 21 Mar 2024
Hello kRishnadat thanks very much for your review. We look forward to hosting you again!

4/10 Poor

Lydia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hazel on 21 Mar 2024
Thank you for your feedback.

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service!
Stayed 1 night in Feb 2024
Response from Hazel on 21 Mar 2024
Hello Elizabeth, thank you for your feedback. It is greatly appreciated.

4/10 Poor

ALDRIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Hazel on 21 Mar 2024
Thanks for your feedback.

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Stayed for a night and it was good.
Stayed 1 night in Jan 2024

8/10 Good

Arlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Lillith

Liked: Cleanliness, staff & service
Rooms are spacious, amenities are mostly provided. No cups spoons, paper towels. The cost of a meal is very high and ordering is complicated
Stayed 4 nights in Jan 2024

8/10 Good

Aliethea

Stayed 4 nights in Dec 2023
Response from Hazel on 21 Mar 2024
Thank you for your feedback. It is greatly appreciated.

10/10 Excellent

cecilia

Wonderful Kind staff
Stayed 1 night in Dec 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a wonderful time. We arrived on Christmas Day but had no idea the outside dining options were very limited. The staff accommodated us with lunch and dinner and breakfast the next morning. They also assisted with booking our morning tour. We are thankful for everyone at Cortsland for making our holiday a joyous experience.
Stayed 1 night in Dec 2023

6/10 Okay

charma

Quiet
Stayed 1 night in Dec 2023

10/10 Excellent

subash

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hazel on 21 Mar 2024
Your feedback is greatly appreciated. Thanks very much.

10/10 Excellent

Chantal

Stayed 1 night in Nov 2023

6/10 Okay

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Cedar Valley and the courteous staff. The menu is limited and the need to have a 3 hour notice for food is an inconvenience Rooms are missing simple necessities such as bottle openers, the availability of pepper sauce with food etc
Stayed 4 nights in Oct 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were efficient and polite.
Stayed 3 nights in Oct 2023

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service
Staff was extremely friendly and helpful. Facilities are a bit dated but well kept. Cold AC in bedrooms, beer and wine available on site but no dining within walking distance.
Stayed 1 night in Oct 2023

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
There were six of us in my group, children 9, 14, 15; we arrived on a Sunday and had a few 29" suitcases, the receptionist was abrupt even with us checking in, pretty much saying "I need passports for everyone" nothing much before and nothing much after. I felt she didn't want to work on a Sunday. The room was on the second floor, approximately 12-14 steps going up, the receptionist is the same person who took us to our room, she was all the way at the top of the steps when I had to call to her and ask her if there was an elevator or someone to help take the bags up, she said "no, no one is working", and that there were no rooms on the first floor. I said we have a lot of bags, that's when she came back down to take my handbag, which is the only item she carried up, never thinking of any options. ROOMS: the set up is one space with a common/shared living room & kitchen, then two rooms (one with two beds and one with three beds). Our room had 3 beds, 1 squeaked loudly, the windows wouldn't close, one of the windows was cracked, on the last day I saw that one of our pillows was rolled up foam padding (similar to what is in a cushion) and the pillow was torn he beds only had the top sheet (no bed cover). the grounds are beautiful, the pool is nice, nothing is really walkable, the beach requires a taxi. Perfect if you don't want to do much and/or don't have high expectations. one of the sliding doors is accessible to outside and was a struggle to lock, common space was stifling
Stayed 2 nights in Sep 2023
Response from Cortsland Hotel Management on 12 Sept 2023
Dear Sandra, thank you for your feedback. You would have booked a room with 3 beds for your group of 6 persons. All our triple rooms are located on the second floor. I would like to apologize on behalf of our staff as you indicated that you were not pleased with the service provided by the receptionist on check in. However, I find it surprising as we have always received good feedback on our receptionists. I must indicate that it was the same receptionist who requested permission to provide you with an additional room which was located next to the room you originally booked and was given to you complimentary for your entire stay. Please note that our listing on Expedia clearly states that the hotel does not have an elevator, and highlights other places that are within walking distance to the hotel. We will address the other issues raised to ensure that all our guests have a comfortable stay with us.

10/10 Excellent

Rhiannon Delyth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Cortsland Hotel Management on 10 Sept 2023
Hello Rhiannon, thank you for taking the time to complete the review. It certainly was a pleasure hosting you at Cortsland. We really appreciate your business and look forward to having you stay with us in the near future.

6/10 Okay

BRIAN

Low internet service
Stayed 3 nights in Aug 2023
Response from Hazel on 9 Sept 2023
Dear Brian, thank you for your feedback. I am happy to report that we have upgraded the internet system at the hotel and we now have very strong signal in all the rooms and public area.

6/10 Okay

Reuben

Travelled with family
The property is generally clean and well serviced. However some more amenities such as coffee and cream should be provided, including bottled water. I would recommend the property to others. Nice quiet place.
Stayed 3 nights in Aug 2023
Response from Cortsland Hotel Management on 10 Sept 2023
Dear Reuben,Thanks for your feedback which is greatly appreciated. The hotel usually provides, bottled water, tea, coffee and cream in the rooms upon arrival. Happy that you would recommend our facility to others. We appreciate your business and hope to see you back at Cortsland in the near future.

8/10 Good

Michael, Tortola

Travelled with family
Liked: Cleanliness, staff & service
Friendly and helpful staff
Stayed 1 night in Jul 2023
Response from Cortsland Hotel Management on 10 Sept 2023
Thank you for taking the time to complete a review. I am happy that you enjoyed your stay at Cortsland. We hope to see you back in Antigua one day.

8/10 Good

Ludson

Stayed 7 nights in Jul 2023

8/10 Good

Jhonny

Stayed 7 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, kind, effecient staff. Straightforward, quick check in. Tasty breakfast with accompanying fresh fruits. Comfortable rooms with much needed air conditioning. Beds comfortable and rooms spacious. Good distance from the airport and travel arrangements on demand arrived in a very timely manner. Beautiful well manicured grounds. A good lay over for a night. Thank you!
Stayed 1 night in Jun 2023
Response from Receptionist Ms. Andre on 6 Jul 2023
Thank you so much Ms. Lisa, we are extremely happy that you enjoyed your stay with us.

10/10 Excellent

Nathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Receptionist Ms. Andre on 14 Jun 2023
Thank you Nathan, we are happy that you enjoyed your stay with us.

10/10 Excellent

Steve

Stayed 1 night in Mar 2023

10/10 Excellent

Reginald A, Billerica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Large, quiet rooms. Walkable access to downtown
Stayed 6 nights in Feb 2023

8/10 Good

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was a pleasing one. The premises were very clean and staff was amazingly helpful. Definitely recommend
Stayed 1 night in Feb 2023

10/10 Excellent

Philip

Stayed 2 nights in Feb 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very helpful Our room was comfortable However, the website states that Our dining room is well known for its West Indian specialities and continental favourites. Savour tropical drinks poolside or in the cozy lounge. This was not open during our stay and there was no ‘shuttle’ to the beach which was one reason for choosing this hotel We didn’t have a toaster, enough plates, any oven proof dishes to prepare meals in the oven or knives to prepare the food But we had a very relaxing holiday and enjoyed eating al fresco on our balcony Thank you
Stayed 17 nights in Mar 2022
Response from Cortsland on 22 Mar 2022
Hi Joanne, Thank you for your comments. We do have Shuttle service on request to and from the Airport or anywhere you would like to go around the Island. Due to our low occupancy, most of our services are on request.

8/10 Good

heilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price and very friendly
The staff was very friendly and the location was good very easy to walk to the store or down to the port to do some shopping was a good place to sleep if you want somewhere to stay that isn’t all inclusive this would be a good place the front staff was very helpful if you need help getting a taxi as well overall would recommend
Stayed 7 nights in Mar 2022
Response from Cortsland on 22 Mar 2022
Hi Heilie, Thank you for your review and we hope to see you again

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is a bit tired and a little off the beaten track but the staff more than make up for it. Unbelievably helpful.
Stayed 9 nights in Mar 2022
Response from Cortsland on 22 Mar 2022
Hi Lan, Thank you for your feedback we welcoming your comment and will make improvements on these areas.

4/10 Poor

marilyn

Disliked: Staff & service, amenities, property conditions & facilities
Staff was pleasant and friendly. However, they were not open with offering dining options available on premises, which I found quit disturbing. No brouchers or mention of services availability.
Stayed 4 nights in Feb 2022
Response from Cortsland on 15 Mar 2022
Thank you for your stay with us at Cortsland Hotel. Thank you for your feedback and we will improve on the dinnig options available.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We only required an overnight stay and this was go
Stayed 1 night in Jan 2022
Response from Cortsland on 15 Mar 2022
Thank your for your stay with us at Cortsland Hotel

6/10 Okay

Alisbelice

Stayed 2 nights in Jan 2022
Response from Cortsland on 22 Mar 2022
Thank you for your stay with us at Cortsland Hotel and we look forward to welcoming you back

8/10 Good

Keston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
It was good
Stayed 4 nights in Aug 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice family run business with personal touch. In quiet area conducive for undertaking business work. Second time staying at hotel and satisfied with service both times
Stayed 1 night in Mar 2021
Response from Cortsland Hotel on 20 Apr 2021
Thank you so much for staying with us. We are happy that you had a wonderful time.

8/10 Good

Verified traveller

Stayed 9 nights in Jan 2021
Response from Cortsland Hotel on 20 Apr 2021
Thank you for your stay and we look forward to welcoming you again in the future.

6/10 Okay

Nikeva

Business traveller
Liked: Cleanliness
Very comfortable hotel will return
Stayed 1 night in Jan 2021
Response from Cortsland Hotel on 22 Jan 2021
Thank you vey much. glad you had a wonderful time. We look forward to seeing you again.

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019

2/10 Terrible

Lopez

Disliked: Amenities, property conditions & facilities
2 star hotel, just for sleep, in the middle of nothing, difficult to get there, no vending machine and no food or liquid at the kitchen at 9 PM !
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The place was peaceful Quiet and beautiful. The Staff was so friendly and helped me with all I needed. The food was great and I wish it wasn't so hard for me to get around or I would have stayed there for my entire trip.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Needs better food services
The room was spacious and clean but there were no food services available when I arrived (around 9:00pm) and there were no close by restaurants. Food access continued to be difficult for all meals that I was there for. Guests probably need a rental car.
Stayed 2 nights in May 2018

2/10 Terrible

Larry, Fergus Ont

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
No restaurant No food No bar nothing to drink. Pool and pool area disgusting. No hot water so not able to shower. Room was full of mosquitos multiple bites. A totally terrible night. Very misrepresented.
Stayed 1 night in Jan 2018

2/10 Terrible

almcm, antigua

Disliked: Property conditions & facilities
Very dio
Restaurant not open and no bar. Did not appear to have many other guests. Largely used now for student accommodation. Will be asking you for a refund - overpriced !
Stayed 1 night in Jan 2018