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Hotel Chancellor@Orchard

Photo gallery for Hotel Chancellor@Orchard

Featured image
Outdoor pool
In-room safe, desk, soundproofing, cots/infant beds
In-room safe, desk, soundproofing, cots/infant beds
View from Room

Overview of Hotel Chancellor@Orchard

Hotel Chancellor@Orchard

3.5 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Parking available
28 Cavenagh Road, Singapore, 229635

Explore the area

  • Popular LocationOrchard Road1 min walk
  • Popular LocationFort Canning Park13 min walk
  • Popular LocationRobertson Quay17 min walk
  • AirportSingapore (SIN-Changi)28 min drive

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About this area

Singapore

In the city centre and near a train station, Hotel Chancellor@Orchard is in an area with good shopping. Orchard Road and Raffles City are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Botanic Gardens and Singapore Flyer. Check out an event or a game at Singapore National Stadium, and consider making time for National Orchid Garden, a top attraction not to be missed. Guests love the hotel's convenience for public transportation: Somerset Station is 6 minutes on foot and Dhoby Ghaut Station is 8 minutes.
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Map

What's nearby

  • Orchard Road - 1 min walk
  • Plaza Singapura - 7 min walk
  • Lucky Plaza - 12 min walk
  • Fort Canning Park - 13 min walk
  • Robertson Quay - 17 min walk

Getting around

  • Somerset Station - 6 min walk
  • JB Sentral - 51 min drive
  • Changi Airport (SIN) - 28 min drive

Restaurants

  • Bistro@Chancellor — 1 min walk
  • Tapas Club - 2 min walk
  • Gerry's Grill - 3 min walk
  • Viva Mexico - 3 min walk
  • Kazu Sumiyaki Restaurant - 3 min walk

About this property

Hotel Chancellor@Orchard

3.5-star Singapore hotel in Orchard, walk to Orchard Road
A restaurant, an outdoor pool and self parking are available at this hotel. WiFi in public areas is free. Additionally, meeting rooms, a children's pool and dry cleaning are on-site. All 488 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, LED TVs come with cable channels, and guests will also find coffee makers and safes.
Hotel Chancellor@Orchard offers 488 forms of air-conditioned accommodation with a safe and coffee/tea makers. 32-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and fridges can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (SGD 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: SGD 20 for adults and SGD 15 for children
  • 1 restaurant
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge (on request)
  • Soundproofed rooms

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Korean
  • Malay

Business services

  • Meeting rooms 4

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Shower

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Desk
  • Safe
  • Soundproofing

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Guest rating 3.5+
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Family-friendly
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3 star
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Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for SGD $30 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 20 for adults and SGD 15 for children (approximately)
  • Self-parking fee: SGD 10 per day
  • Crib (infant bed) fee: SGD $30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard
Chancellor@Orchard Singapore
Chancellor@Orchard
Hotel Chancellor@Orchard Hotel
Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard Hotel Singapore

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 77 out of 490 reviews
5 - Excellent 16%
Rating 4 - Good. 195 out of 490 reviews
4 - Good 40%
Rating 3 - Okay. 144 out of 490 reviews
3 - Okay 29%
Rating 2 - Poor. 51 out of 490 reviews
2 - Poor 10%
Rating 1 - Terrible. 23 out of 490 reviews
1 - Terrible 5%

3.6/5

Cleanliness

3.5/5

Staff & service

3.2/5

Amenities

3.4/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Foyer was disappointing and staff could be a little friendlier. Room was dark but clean and serviced daily. We were impressed with measures taken by Hotel concerning the Coronavirus. Checking everyone entering Hotel.
Stayed 4 nights in Feb 2020

3/5 Okay

Stayed 2 nights in Feb 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was amazing, we love the 2 rooms opposite each other with additional door with privacy. I will book again same room same floor again. Thank you
Stayed 4 nights in Feb 2020

3/5 Okay

Travelled with family
Slow during check-in with 5 stuff at the reception counter but only 1 entertained with 1 customer at that time. Was standing there for 5-10mins but no one seems to bother😬. Check out early morning also same, even with only one stuff on duty (1 to 1). Toilet bit of smelly on day one due to maybe not wash properly.
Stayed 3 nights in Jan 2020

2/5 Poor

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The good thing about the hotel is its central location. Despite being slightly old, the room can still be considered comfortable and value for money, considering its location. However, I have serious issues with the staff and services, namely: - The lack of shower gel; and - The lacklustre attitude of the staff. First, housekeeping did not ensure that shower gel was topped up. Second, when I realised there was no shower gel in the dispenser only at midnight, I was informed that housekeeping knocked off at 9-10pm, and there was nothing they could do except provide soap bar for me. Third, after I voiced my displeasure of not getting what I paid for, the room service lied and said that shower gels were not provided in all rooms. This is not logical as there are dispenser in the shower room. Upon checking with the manager at the concierge, it was clarified that the room service staff had lied. Hotel needs improvement in [1] allowing staff to have access to basic amenities when housekeeping knocks off and [2] conveying to staff the importance of good service, and importantly, do not lie or brush off guests.
Stayed 1 night in Jan 2020