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Reviews of Comfort Inn and Suites St Jerome

2.5 out of 5
Comfort Inn and Suites St Jerome
255-8 Rue de Martigny W, St. Jerome, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 874 reviews" "
Rating 8 - Good. 332 out of 874 reviews" "
Rating 6 - Okay. 139 out of 874 reviews" "
Rating 4 - Poor. 46 out of 874 reviews" "
Rating 2 - Terrible. 32 out of 874 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Donna

Stayed 1 night in Apr 2024
Response from Pascal on 29 Apr 2024
Bonjour,Désolé que votre séjour ait été aussi difficile.Merci!

6/10 Okay

Nadine

Liked: Cleanliness, staff & service
J’ai eu du mal a dormir par rapport au bruit de frigo qui cognait a toute les fois que le compresseur décollait.
Stayed 1 night in Apr 2024
Response from Pascal on 22 Apr 2024
Bonjour,Désolé que vous ayez eu des difficultés avec le bruit.Merci!

6/10 Okay

Mélanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nous avions demandé à avoir une arrivée hâtive lors de notre réservation car notre fille avait une compétition et avait besoin de se préparer pour être présente à 16h. Lors de notre arrivée, à 14h30, le préposé à la réception nous a mentionné qu’il n’y avait aucune possibilité aucune car les chambres n’étaient pas prêtes. Il n’y avait rien à faire. Le mieux qu’il pourrait faire était 15h. Nous avons accepté car nous étions vraiment mal pris. Finalement, il a dit que pour 30$ nous pourrions avoir la chambre maintenant…et nous avons payé. nous avions téléphoné la veille pour savoir si il y avait un divan- lit dans notre chambre et on nous a dit non. Nous avons donc payé pour un lit pliant mais en arrivant sur place, il y avait effectivement un divan-lit. Parcontre, on nous a refusé le remboursement pour le lit pliant car supposément nous avions eu une chambre différente que celle réservée. Tous les autres préposés à la réception étaient vraiment courtois et sympathiques, même au retour de notre compétions le samedi soir vers 23h, la jeune femme a pris le temps de s’informer et de discuter lorsque nous sommes arrivés pour chercher des serviettes.
Stayed 2 nights in Mar 2024
Response from Pascal on 25 Mar 2024
Bonjour,Concernant votre arrivée hâtive, il n'aurait pas été possible de faire différement. Même si nous avions eu une note attestant votre appel, la façon de faire n'aurait pas été changée. Pour votre lit à roulettes, j'atteste que j'ai fait le changement de type de chambre. Ce que vous aviez réservé était sur-résevé dans notre système. J'accepte donc de vous rembourser le lit à roulettes que j'avais mis pour une seule nuit.Merci de votre attention!

4/10 Poor

Sidney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Breakfast tables not cleaned, Showers not well cleaned drain does not flow tub fills up while taking shower. Check in is way to late 4:pm. Will never be back to this hotel.
Stayed 1 night in Mar 2024
Response from Pascal on 4 Mar 2024
Good Day,For the shower, you had to open the button on the drain top to make a better flow. For the check-ins, we do have a very high people moving purcentage, so it is difficult to be really early for the the check-ins, when the check-outs are at 11:00 am Thank you!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our ski trip to Sauveur. Very clean modern room. Close to numerous restaurants (walking). Only negative was the air in the room was a bit dry.
Stayed 1 night in Feb 2024
Response from Pascal on 20 Feb 2024
Good Day,Thank you for that perfect score!

8/10 Good

Curtis

Liked: Property conditions & facilities
Everything is in walking distance
Stayed 1 night in Feb 2024
Response from Pascal on 19 Feb 2024
Good Day,Thank you for that great score!

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pascal on 7 Feb 2024
Bonjour,Merci pour cet excellent pointage!

6/10 Okay

Shahnam

Stayed 2 nights in Jan 2024
Response from Pascal on 21 Mar 2024
Good Day,Thank you for your time!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parfait pour un weekend dans les Laurentides
Stayed 1 night in Jan 2024
Response from Pascal on 5 Feb 2024
Bonjour,Merci pour cet excellent pointage!

6/10 Okay

Richard

Stayed 1 night in Jan 2024
Response from Pascal on 5 Feb 2024
Bonjour,Merci pour votre temps!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pascal on 5 Feb 2024
Bonjour,Merci pour ce bon pointage!

8/10 Good

Wassim, Laval

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pascal on 4 Jan 2024
Hello,Thank you for that grweat score!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Everything is fine, but it's too noisy outside at night. We're on the 3rd floor, yet we can still hear the constant noise of vehicle engines throughout the night.
Stayed 1 night in Dec 2023
Response from Pascal on 4 Jan 2024
Hello,Next time, you can ask for parking side. It's less noisy!Thank you!

6/10 Okay

Audrey

Stayed 1 night in Dec 2023
Response from Pascal on 4 Jan 2024
Bonjour,Merci pour votre temps!

2/10 Terrible

MICHELE

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
J’ai dû payer le prix original de la chambre plus une dépôt de 250$ plus la carte de crédit ils n’ont pas pris compte du rabais expedia .Les matelas était très dure pas confortable nous avions une porte qui communiquait avec la chambre à côté ( que nous connaissions pas) donc l’insonorisation de la chambre était pas bonne.
Stayed 1 night in Dec 2023
Response from Pascal on 5 Dec 2023
Bonjour,Désolé que votre séjour ait été aussi difficile.Merci!

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pascal on 1 Dec 2023
Hello,Thank you for that super score!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The rooms are outdated, the couch was damaged, the corner lamp was stained, the carpet is very old and so looks dirty. It is a shame that this hotel has the Compfort Inn name
Stayed 5 nights in Nov 2023
Response from Pascal on 5 Dec 2023
Hello,Sorry for your bad stay to our hotel.Thank you!

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pascal on 24 Dec 2023
Bonjour,Merci pour ce bon pointage!

8/10 Good

gaston

Stayed 1 night in Nov 2023
Response from Pascal on 21 Nov 2023
Bonjour,Merci pour votre pointage!

2/10 Terrible

Nau

Stayed 5 nights in Nov 2023
Response from Pascal on 19 Nov 2023
Bonjour,Merci pour votre temps!

10/10 Excellent

Marie-Josée

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pascal on 7 Nov 2023
Bonjour,Merci pour cet excellent pointage!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pascal on 2 Nov 2023
Bonjour,Merci pour ce bon pointage!

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pascal on 31 Oct 2023
Bonjour,Merci pour votre temps!

10/10 Excellent

Philippe

Stayed 4 nights in Oct 2023
Response from Pascal on 24 Oct 2023
Bonjour,Merci pour cet excellent pointage!

8/10 Good

Monique

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Pascal on 24 Oct 2023
Bonjour,Merci pour ce bon pointage!

6/10 Okay

Yannick

Liked: Cleanliness, staff & service
Passable
Ni chaud ni froid. C'était correct. Manque de luminosité, lampe avec ampoule non fonctionnel. J'avais demandé des draperies bleus, et elles étaient rouges.
Stayed 2 nights in Oct 2023
Response from Pascal on 23 Oct 2023
Bonjour,Il faudrait considérer que nous n'avions pas de chambre avec draperie bleue de disponible. De plus, nous vous avons donner ce que l'on croyait être la plus belle chambre pour le type de chambre que VOUS avez choisi via internet. Pour l'ampoule, il était important d'allumer l'interrupteur à l'entrée. Ce que plusieurs personnes ne font pas!Merci!

10/10 Excellent

caroline

Stayed 1 night in Oct 2023
Response from Pascal on 9 Nov 2023
Bonjour,Merci pour cet excellent pointage

6/10 Okay

Eric

Stayed 1 night in Oct 2023
Response from Pascal on 16 Oct 2023
Bonjour,Merci pour votre temps!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pascal on 11 Oct 2023
Bonjour,Merci pour cet excellent pointage!

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Pascal on 10 Oct 2023
Hello,Thank you for your time!

10/10 Excellent

Viive

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pascal on 4 Oct 2023
Bonjour,Merci pour cet excellent pointage!

8/10 Good

Niraj

Stayed 1 night in Oct 2023
Response from Pascal on 23 Oct 2023
Bonjour,Merci pour ce bon pointage!

10/10 Excellent

kaiden

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic parking, my girlfriend saw a cute squirrel she adored, amazing beds i was quite exhausted after an 8 hour drive and couldnt have asked for a more wonderful room, check in was very smooth and i was able to enjoy the sauna before going to sleep, breakfast was alright but it was included so i cant complain.
Response from Pascal on 28 Sept 2023
Hello,Thank you for that great score!

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of options for breakfast from eggs and sausage to waffles to oatmeal. There were also lots of tables to accomdate guests. I thought the front desk could be more welcoming. It was more of a serious 'what do you need" instead of a smile and 'Welcome'. There were lots of eating options within a very short walk. The parking was plentiful. We arrived at 1 pm and the check in was 3 pm. The hotel agent wanted $55 to check in early which seemed excessive so we just looked around town for awhile. It seems a more frienfly option would have just been your room is not ready' and have the guest ask how much to check in early.
Stayed 1 night in Sep 2023
Response from Pascal on 27 Sept 2023
Hello,Thank you for your time!

8/10 Good

Luc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pascal on 24 Sept 2023
Bonjour,Merci! pour votre pointage!

10/10 Excellent

Nananda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pascal on 19 Sept 2023
Bonjour,Merci pour cet excellent pointage!

10/10 Excellent

Stéphan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pascal on 17 Sept 2023
Bonjour,Merci pour cet excellent pointage!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pascal on 6 Sept 2023
Bonjour,Merci pour cet excellent pointage!

10/10 Excellent

Marie-France

Stayed 1 night in Sep 2023
Response from Pascal on 25 Sept 2023
Bonjour,Merci pour cet excellent pointage!

8/10 Good

Anosan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pascal on 6 Sept 2023
Hello,Thank you for that great score!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pascal on 6 Sept 2023
Bonjour,Merci pour cet excellent pointage!

6/10 Okay

Patrik

Travelled with partner
Hair dryer not working and only found out after trying to use it.Bed was not comfortable. Room was average for the $220 per night rate. Have had much better rooms at lower prices.
Stayed 1 night in Aug 2023
Response from Pascal on 1 Sept 2023
Hello,Thank you for your time!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was too early so unable to enjoy it. Bed comfortable and room clean.
Stayed 1 night in Aug 2023
Response from Pascal on 28 Aug 2023
Hello,Thank you for your score!

10/10 Excellent

Philip

Stayed 1 night in Aug 2023
Response from Pascal on 14 Sept 2023
Hello,Thank you for that super score!

2/10 Terrible

Eloïse

Stayed 1 night in Aug 2023
Response from Pascal on 13 Sept 2023
Bonjour,Merci pour votre temps!

4/10 Poor

Curtis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Pascal on 29 Aug 2023
Hello,Thank you for your time!

6/10 Okay

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining options. Friendly staff. My TV remote did not work, even the staff could not fix it.
Stayed 1 night in Aug 2023
Response from Pascal on 21 Aug 2023
Hello,Thank you for your comments!

10/10 Excellent

Eduard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Aug 2023
Response from Pascal on 20 Aug 2023
Hello,Thank you for that great score!

10/10 Excellent

Carole

Stayed 1 night in Aug 2023
Response from Pascal on 20 Aug 2023
Bonjour,Merci pour cet excellent pointage!

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Pascal on 15 Aug 2023
Bonjour,Merci pour votre réponse!