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Reviews of Holiday Inn Express Springfield Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Springfield Downtown, an IHG Hotel
145 State Street, Springfield, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dj Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Great pillow and the the bed was great except it was a lil nosy i love the fact that they used dove for all their hygiene stuff
Stayed 1 night in May 2024

8/10 Good

Leonid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot my charger and couldn't find any usb port in my room, it was a problem.
Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfalls about staying here were not really in control of the property. The neighborhood is loud with traffic but did calm down after 11ish. The only complaint about the hotel was the limited towels. I didn’t realize I was going to need another shower so when I asked for another towel, there were no regular towels (they were in the wash). And the pool/gym towels are fairly useless. Thin and warn you’ll have better luck with a sock. But I’d definitely stay again.
Stayed 1 night in May 2024

10/10 Excellent

Anatoli

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in May 2024
Response from sj on 16 May 2024
Thank you for staying at the Holiday Inn Express in Springfield Downtown. Thank you for completing the survey regarding your recent stay. we do value your feedback, Hope you can join us again soon.

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about staying at your hotel.
Stayed 1 night in May 2024
Response from sj on 16 May 2024
We are so glad you join us at the Holiday Inn Express in Springfield Downtown. Thank you for taking time to leave positive feedback about your stay. Hope you can join us again.

8/10 Good

Dorett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good. Parking is too far and not secured. Few people walked up to us to beg money when we walked
Stayed 1 night in May 2024
Response from sj on 16 May 2024
We are so glad you join us at the Holiday Inn Express in Springfield Downtown. Thank you for taking time to leave positive feedback about your stay. Hope you can join us again.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It not the hotel as much as it’s Springfield , Mass
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

6/10 Okay

Kenny, Catasauqua

Stayed 1 night in Feb 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

6/10 Okay

Neva

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast and easy
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

8/10 Good

Judith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious room. The air is VERY dry in the hotel and so we woke up feeling quite unwell. Otherwise, the stay was exactly what we needed for business travel (just be sure you have a small vaporizer!).
Stayed 1 night in Oct 2023
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

Rodica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

Mirna G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

Stacy

Liked: Staff & service
It was a good stay!
Stayed 2 nights in Apr 2024
Response from sj on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options, lots the walk to, friendly staff.
Stayed 1 night in Apr 2024
Response from sj on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Shower water was cold. Breakfast nice. Very noisy at night around the hotel. Right downtown so convenient to everything
Stayed 1 night in Apr 2024
Response from sj on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you can join us again!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great location
Stayed 1 night in Dec 2023
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

6/10 Okay

Justin

Business traveller
Liked: Staff & service
Overall it was fine. Service was great. The bed was uncomfortable and lots of stains in carpet and on ceiling. I would stay again if I had to but it won’t be my first choice. The staff was extremely helpful and deserve a raise.
Stayed 2 nights in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

8/10 Good

Tamira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice very clean and staff was definitely attentive and kind. The area which is downtown has limited parking close to the hotel so the offer a lot close by which my car was broken into overnight and my things were trashed which terrified my child upon seeing it the next day.
Stayed 1 night in Mar 2024
Response from sj on 11 Apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown.Your business is very important to us and we appreciate you. Hope you can join us again, we would love to see you..

10/10 Excellent

Alexander, Lithonia

Stayed 2 nights in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff our very friendly and helpful.
Stayed 1 night in Apr 2024
Response from sj on 5 Apr 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown, your business is very important to us and we would love to see you again!

10/10 Excellent

EDWARD

Stayed 1 night in Apr 2024
Response from sj on 2 May 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downtown. Your business is very important to us and we value your business. Hope you can join us again!.

8/10 Good

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities
Place was great
Stayed 1 night in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 Excellent

Michael, Surry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for the NCAA Regional hockey tournament games in March, 2024. Easy location to find, convenient to the arena. Since this was a pleasure trip and did not need to explore the area, nor eat out for meals, I can't give that sort of review. For me, it was excellent. Just across the street to the arena, easy access to the highway (I-91) when I traveling. I'd definitely stay there, again.
Stayed 1 night in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 Excellent

Jennyfer

Travelled with partner
Liked: Amenities, property conditions & facilities
very good, clean
Stayed 1 night in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 Excellent

Honan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot if youre going to the Casino in Springfield. Staff was very friendly. Pretty good Breakfast too.
Stayed 1 night in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

8/10 Good

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect hotel for a quick getaway. Close to everything in downtown and has an amenities to offer.
Stayed 3 nights in Mar 2024
Response from sj on 2 Apr 2024
Thank you for taking the time to tell us about your recent stay at the Holiday Inn Express Springfield Downtown, please know that your feedback is extremely valuable to us, and we would love for you to join us again.

10/10 Excellent

Chino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.. Really comfortable beds
Stayed 4 nights in Mar 2024
Response from sj on 21 Mar 2024
Thank you for completing the survey and staying with us at the Holiday Inn Express Springfield Downtown. Your business is very much appreciated. Hope you can join us again.

10/10 Excellent

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved spacious room, free parking, free breakfast, close to everything…the downtown is a little noisy on weekends- but expected in the city. Really loved the location.
Stayed 1 night in Mar 2024
Response from sj on 20 Mar 2024
Thank You for Completing the survey regarding your recent stay at the Holiday Inn Express Springfield Downton. Your business is important to us and we do value your feedback, Hope you can join us again.

10/10 Excellent

Miladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sj on 21 Mar 2024
Thank you for completing the survey and staying with us at the Holiday Inn Express Springfield Downtown, Your business is very much appreciated. Hope you can join us again.

8/10 Good

zavon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Just not the property. Weird parking, noisy, and rooms close together.
Stayed 1 night in Mar 2024
Response from sj on 15 Mar 2024
Thank You for choosing the Holiday Inn Express Springfield Downtown and for taking time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible. We take feedback very seriously and make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024
Response from sj on 22 Mar 2024
Thank you for completing the survey, we appreciate your business and hope you can join us again.

10/10 Excellent

Rachel, deland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location. Breakfast provided was simple but satisfying
Stayed 3 nights in Feb 2024
Response from sj on 28 Feb 2024
Thank you for taking time to tell us about your experience at the Holiday Inn Express Springfield Downtown. Please know that your feedback is extremely valuable to us. It would be wonderful to see you again.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always friendly and professional.
Stayed 1 night in Feb 2024
Response from sj on 24 Feb 2024
Thank you for choosng the Holiday Inn Express in Springfield Downtown for your recent visit to the area! We appreciate you taking time to leave us with your feedback. it makes us happy to know that you found our team to be friendly and professional. We would love to have the opportunity to host you again in the future and provide you with the full experience you expect and deserve.

4/10 Poor

Cheryl

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
so staff is not to great, they do not replenish anything like towels near the pool, heat in our room was not working, Then we had a family emergency went to check out at 6pm the night before we had to leave and they said sorry we can't check you out till the actual day of your stay, What? I left the night before I expect to not have to wait. never came across something like that before.
Stayed 2 nights in Feb 2024
Response from sj on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for guest in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience..

8/10 Good

Anthony

Business traveller
Liked: Property conditions & facilities
It was fine. Employees friendly and helpful. Downtown a bit savory
Stayed 1 night in Feb 2024
Response from sj on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. We hope you will come back and see us again.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly helpful staff
Stayed 1 night in Feb 2024
Response from sj on 28 Feb 2024
Thank You for completing the survey. Your business is very important to us, and we value your feedback. Hope you will join us again.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room, friendly staff & central location - definitely would stay here again
Stayed 1 night in Feb 2024
Response from sj on 28 Feb 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express in Springfield Downtown. Your business is very important to us, and we value your feedback. Hope you will join us again!

10/10 Excellent

Eileen, Stoughton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

8/10 Good

Jules

Travelled with partner
Liked: Amenities
Quiet and clean
Stayed 3 nights in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

Swapnil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to MassMutual Center and good breakfast options
Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

jeffrey

Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from sj on 6 Mar 2024
Thank You for completing the survey regarding your recent stay at the Holiday Inn Express I Springfield Downtown. Your business is very important to us and we value your feedback'