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Reviews of HI Hotels Imperial Resort – All Inclusive

4 out of 5
HI Hotels Imperial Resort – All Inclusive
Sunny Beach, Sunny Beach

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 119 reviews" "
Rating 8 - Good. 31 out of 119 reviews" "
Rating 6 - Okay. 25 out of 119 reviews" "
Rating 4 - Poor. 6 out of 119 reviews" "
Rating 2 - Terrible. 5 out of 119 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mihaela Despina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
A very good ratio price quality.
Stayed 3 nights in May 2023
Response from Deana Ristina on 19 May 2023
Dear Ms. Despina,Thank you for your excellent review!We are glad to hear that our services and staff have met your needs.It will be a pleasure for us to welcome you again as our guest!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Deana Ristina on 3 May 2023
Dear Mr. Peter,Thank you for your wonderful review!We will be glad to welcome you again as our guest!

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel its self was good but the food was very poor.
Stayed 7 nights in Sep 2022
Response from Deana Ristina on 4 Oct 2022
Dear Douglas,Thank you for your review!

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam i wrócę tu!
Hotel godny polecenia. Miła obsługa w szczególności barmani ze snack bar i lobby bar. Pokoje czyste i sprzątane codziennie. Jedzenie i napoje dobre i urozmaicone, dostępne w dużej ilości. Miejsce przyjazne dzieciom z placem zabaw, klubikiem oraz splash zone. Ciekawe animacje przez cały dzień. Dobre połączenie z lotniska. Autobus nr 10 za 8 lew.
Stayed 7 nights in Sep 2022
Response from Deana Ristina on 4 Oct 2022
Dear Katarzyna,Thank you for your wonderful review!We are glad to hear that you enjoyed your stay.It will be a pleasure for us to welcome you again as pur guest!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All inclusive package is 10/10 about food (really tasty, different kinds, no stomack issues but like 2/10 about drinks.... beer nor wine is drinkable.... really not good.... about "coctails" the same... like if want to go there to mainly get drunk and not be KO the next day this is not the place....but food was super :) The only negative was the cold on the room (I complained 2 times to the reception) once even some "technician came" and told that tge next day the heating will be working... I did not, obviously.... on the breakfast you only listened all the people cauging.... the inner pool was quite cold and open only till 19:00, sauna only for extra fee. Beach was like 10min walk, 40min walk to Old Nessebar, bus stop from burgas like 5min walk.... pretty convenient, would like to come again to this hotel :)
Stayed 2 nights in Sep 2022
Response from Deana Ristina on 4 Oct 2022
Dear Daniel,Thank you for your review!We are glad to hear that you enjoyed your stay.It will be a pleasure for us to welcome you again as our guest!

8/10 Good

Kayleigh

Travelled with family
Liked: Staff & service
Stayed 7 nights in Aug 2022
Response from Deana Ristina on 1 Sept 2022
Dear Ms. Kayleigh,Thank you for your your review!It will be a pleasure for us to welcome you again as our guest!

6/10 Okay

Jonathan

Travelled with family
Disliked: Room comfort
Not for us!
This is an all inclusive resort, sadly what comes with this is a very crowded and noisy hotel. Every drink served in a plastic cup, buffet food that is just about edible but not enjoyable, and lots and lots of kids, with drunk adults. Meal times are a frantic fight for food and drinks that disappears bang on the time it closes and you are the e rushed out of the dinning rooms by staff, none of which leads to any kind of relaxing dining experience! Beach you have to pay more for sun lounges and umbrellas and there is no bar or facilities at the beach which is a bit of a walk from the hotel. Positives - the hotel is kept immaculately clean and that includes the rooms. Sadly this is really not our thing so cannot recommend, however if you are someone who wants to eat and drink as much as you physically can while your kids get more and more sugar highs and scream all day then go for it!
Stayed 8 nights in Aug 2022
Response from Deana Ristina on 23 Aug 2022
Dear Mr. Jonathan,Thank you for your feedback!We assure you that we will make everything to improve our services.

10/10 Excellent

Ryszard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean, comfortable. The food is very tasty and varied. A large, pleasant dining room. Close to the beach. Nessebar within walking distance.
Stayed 4 nights in May 2022
Response from Deana Ristina on 3 Aug 2022
Dear Mr. Ryszard, Thank you for your excellent review! We are glad to hear that you have enjoyed your stay. It will be a pleasure for us to welcome you again as our guest!

10/10 Excellent

Sergey

Stayed 4 nights in Jul 2022
Response from Deana Ristina on 29 Jul 2022
Dear Mr. Sergey, Thank you for your wonderful feedback! We are glad that you enjoyed your stay. It will be a pleasure for us to welcome you again as our guest!

10/10 Excellent

DAVID

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great value all inclusive - walking distance to both Nessebar & Central Sunny Beach, but also busses & mini tourist trains available for a few Levs. Very happy entertainment team, all staff were friendly and welcoming. Good selection of food at the buffet and outdoor snack bar. The two a la carte restaurants are of good quality and worth a try. Book a Deluxe room in the main building with a sea view, you won’t be disappointed.
Stayed 7 nights in Jun 2022
Response from Deana Ristina on 5 Jul 2022
Dear Mr. David, Thank you for your wonderful review! We are glad to hear that you enjoyed your stay and our services. It will be a pleasure for us to welcome you again as our guest!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice right in between main strip sunny beach and old Nesebar. I will definitely be returning.
Stayed 7 nights in May 2022
Response from Plamena Dimitrova on 14 Jun 2022
Dear Jamie. Thank you for being our guests and for the high rating you gave us. We will be glad if you visit us again. Best regards Plamena Dimitrova Assistant General Manager HI Hotels Imperial Resort

8/10 Good

meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Deana Ristina on 3 Jun 2022
Dear Meir, Thank you for your review! We are glad that you enjoyed your stay! It will be a pleasure for us to welcome you again as our guest. Best regards,

10/10 Excellent

Mihaela Despina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 3 nights in May 2022
Response from Plamena Dimitrova on 14 Jun 2022
Dear Mihaela Despina, Thank you for choosing our hotel and for the high rating you gave us. We are looking forward to welcoming you back soon. Kind regards Plamena Dimitrova Assistant General Manager

10/10 Excellent

Daivina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viešbutis patiko, švaru, skanus maistas, labai geras kambarių tvarkymas (10 balų mergaitėms, kurios tvarkė1403 kambarį), gražus vaizdas pro langą. Reikėtų labai pasistengti moterytėms tvarkančioms gultus prie baseino ir mergaitėms, valančioms stalus.
Stayed 7 nights in May 2022
Response from Deana Ristina on 17 May 2022
Dear Daivina, Thank you for your wonderful review! We are glad to hear that you have enjoyed your stay. It will be a pleasure for us to welcome you again as our guest!

8/10 Good

Ecaterina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The air conditioner did not work and they did exchange rooms. They said there’s nothing they can do.
Stayed 2 nights in Jul 2021

6/10 Okay

Hulan

Travelled with family
Liked: Staff & service
Mixed feelings
This was a long overdue trip to Bulgaria, where I lived for many years and was sort of visiting my past. This venue looked nice and reasonable when I booked, but wasn’t really worth the money I paid for. They have a lot of structural issues such as the AC not working properly or the toilet leaking. There were a few bright spots: Bobby, the bar tender was exceptional, he was personable, kind and very efficient. He could serve 4-5 people in a jiffy, while being really nice. Bulgaria is known for its hospitality. Which unfortunately wasn’t very evident this time, some people explained that people were frustrated due to Covid etc., which is why people like Bobby stand out. They understand that people are there on a vacation and that they deserve your full attention and friendly attitude. The animation team, the brave young people are to be applauded. They may or may not be that funny, but they bring their best face forward and make people smile and relax, what more can you ask for? And then there is the lady in the outside snack bar (didn’t get her name, unfortunately), who is so attentive and kind. One of those people you just know they care.
Stayed 3 nights in Jun 2021

6/10 Okay

Eoin

Travelled with group
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Plamena Dimitrova on 27 May 2021
Dear Anonymous, Thank you for choosing HI Hotels Imperial Resort for your vacation and for your feedback. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you back soon. Best wishes, Plamena Dimitrova, Guest Relations Manager HI Hotels Imperial Resort

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020
Response from Plamena Dimitrova on 30 Jul 2020
Dear Anonymous, Thank you for choosing CC Imperial Resort for your vacation and for your feedback. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you back soon. Best wishes Plamena dImitrova Guest Relations Manager CC Imperial Resort

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with hotels.com
The location was brilliant. The staff where very friendly, nothing was a problem , very welcoming, very helpful throughout had a great laugh with them . There English language with them was Very good. Allways greated with a smile. The rooms where brilliant, cleaned every day, kettle , extra towels etc no problems. The food was a problem. The same selection of salads on every day for lunch and dinner. The hot food was disgraceful. The standard of the hot food buffet was disgusting. The food was cold,constanly even the soup. presatation was rotten. Food not labeled properly, poor selection. There was a chef cooking eggs, hot food daily on the grill he was brilliant, my life line . Even the snack food daily outside food was cold Only the Alexander was open. No other restaurants open so had not choice, the pool side bar was closed. So I was missold a package by you - hotels .com
Location
Location
Location
This is what they call bacon ( rashers ) for breakfast. ....... Scrambled eggs are over cooked. This is a 7.30 am.
Stayed 7 nights in Sep 2019
Response from Club Calimera Imperial Resort on 27 Sept 2019
Dear Anonymous, Thank you for staying with us and for sharing your feedback. We highly appreciate your complimentary words relating to our location, clean rooms and friendly staff. It is always a pleasure to receive positive feedback. We are really sorry we could not meet your expectations regarding our gastronomy service. I will ensure that your feedback is passed onto our Chef and the Food and Beverage Team. Our guest’s opinions are always very important for us in order to increase our quality, therefore we thank you very much for your helpful comments. Our entire staff would be very happy if we could welcome you again in the near future. Best regards Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nioclai was lovely on reception he greeted me and made my stay I'm going again if they have me for 2 weeks
Stayed 7 nights in Sep 2019
Response from Club Calimera Imperial Resort on 25 Sept 2019
Dear Anonumous, Thank you for choosing Club Calimera Imperial Resort and for your feedback. We appreciate the high rating you gave us. We are looking forward to welcoming you back soon. Best regards, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Helpful staff clean lovely accommodation - great stay - facilities great for children - set away from the main Sunny Beach tourist section so quieter
Stayed 5 nights in Aug 2019
Response from Club Calimera Imperial Resort on 6 Sept 2019
Dear Stephen, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. With kind regards Guest Relations Manager Club Calimera Imperial Resort

8/10 Good

Sarah

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Club Calimera Imperial Resort on 24 Aug 2019
Dear Sarah, Thank for choosing Club Calimera Imperial Resort and for your feedback. We are looking forward to welcoming you back soon. Best Reagards Guest Relations Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice looking and clean. Both pools clean but very less sunbeds. People were leaving towels to ocupy them at 6am already so no chance to get a place by the pool in the middle of the day. Beach beds available ar extra charge. Food and alcohol pretty tragic. Nobody makes a decent coffee. The staff from the pool nice, the reception barely speaks english, hard to comunicate. Location good, nearby is the bus station, supermarket and all.
Stayed 4 nights in Aug 2019
Response from Club Calimera Imperial Resort on 24 Aug 2019
Dear Anonymous, Thank you for your feedback. We regret that we could not meet all your expectations for the services provided in the hotel. It is nice, that you mention the good outlook of the hotel and its location. I'll take into consideration your comments on the not so good points and we'll discuss this with the department managers. We are sure that there will be improves and if you give us one more chance, we'll be happy to serve you again and make you feel happy, as most of our guests are. With kindest regards, Guest Relations Manager Club Calimera Imperial Resort

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst hotel I have ever stayed in. Rude staff, very basic food ( this is not definitely a 4 * hotel). Never again.
Stayed 10 nights in Jul 2019
Response from Club Calimera Imperial Resort on 20 Aug 2019
Dear Aninymous, We are very sorry to hear that your stay did not meet expectations. Please email us with a phone number or e-mail address so our Hotel Manager can discuss your issues personally. Best wishes, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

kellye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Vacation!
Our family had a wonderful stay at Club Calimera. We loved the top notch Animation Team! (Thanks Gabi, Alex, Toni, Toni, Petya and other team members!!). We had a spacious room with comfortable beds. We spent most days around the pools and on the hotel’s prIvate portion of the beach. There were plenty of activities nearby. Sound proof windows keep out noise from nearby bars and merrymakers. There was a variety of food to suit everyone’s taste/diet. Hotel staff was friendly and went out of their way to help. WiFi could have been stronger, but there was also a good selection of TV channels. We will definitely return.
Stayed 4 nights in Aug 2019
Response from Club Calimera Imperial Resort on 9 Aug 2019
Dear kellye, Thank you taking the time to share your wonderful feedback with us regarding your recent stay with us at Imperial Resort. We are so glad you enjoyed your stay and cannot thank you enough for your amazing comments! Looking forward to welcoming you back soon. With kindest regards, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excelent , the food , everiting 😊 i love it
Stayed 4 nights in Jul 2019
Response from Club Calimera Imperial Resort on 4 Aug 2019
Dear Anonymous, Thank you for giving us a high rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best regards, Guest Relations Manager Club Calimera Imperial Resort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel entertainment team could not be better
Stayed 7 nights in Jul 2019
Response from Guest Relations Manager on 24 Jul 2019
Thank you for your positive feedback! Best Regards, Club Calimera Imperial Resort

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were overall good..............................
Stayed 1 night in Jul 2019
Response from Club Calimera Imperial Resort on 18 Jul 2019
Dear Anonymous, Thank you for your feed back! Best regards, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

NIKOLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was super- the staff,the food and the rooms.I recommended and I will go again.
Stayed 3 nights in Jul 2019
Response from Guest Relations Manager on 10 Jul 2019
Dear Nikolina, Thank you for choosing Club Calimera Imperial Resort and for sharing with us your experience. We are glad to hear that we will be your choice the next time you are visiting Sunny Beach. We are looking forward to welcome you again at Imperial Resort Best regards, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the AC.Didnt really cool your room.Can imagine when the temps get higher in summer might get unbearable.
Stayed 7 nights in May 2019
Response from Guest Relations Manager on 4 Jul 2019
Dear Anonymous, Thank you for choosing Imperial Resory for your holiday and for your comments about the AC. We are sure, that if you reported the problem on the reception desk, the problem would have been resolved. Best regards, Guest Relations Manager Club Calimera Imperial Resort

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE TO STAY IN BURGAS!
The rooms are comfortable, cleaning every day. Good towels, nice shower. Safe in rooms. Tv in several channels languages. The staff speak good English and are polite and courteous. This hotel is all included. 5 bars, 1 restaurant serving 3 meals, 1 pizza pasta plaza. Very good SPA, and swimming pool. The beach are 10 minutes walking in the back yard. You need pay 18 Leva in reception, to get access to beach chairs (2) an umbrella and to bar beach access (all free). They have a very good and fanny gang of entertainment. Also, at 9 pm, some show in the first floor. Taxi to or from BOUGAS is 34 euros. There are in front the hotel 2 supermarkets 24 hours open. In front you can take the train to Nesebar or to Sunny Beach downtown. 3 Leva per trip. To exchange money I suggest inside the hotel. They don’t charge commission. Outside pay more, but when they deduct commissions you receive less. One negative point in this hotel, to get a towel to swimming pool or beach, this is open from 8 to 9 am. Many people have breakfast 9:30 and can not get towels. They open again 5 to 6 pm to returning towels. Thank you girls from reception, Stela and Aylin, SPA guys, entertainment people. I WILL COME BACK AND RECOMMEND THIS HOTEL TO EVERYBODY!
Stayed 7 nights in Sep 2018

6/10 Okay

Kirsty, Birmingham, UK

Liked: Property conditions & facilities
Disliked: Cleanliness
Overall ok...
Hotel it’s self was nice, room wasn’t very clean upon arrival, and cleaners came twice during our 7 night stay upon request. One day a guest used their key which opened our door, so we locked everything up from that day on. Entertainment team was very good. Some of the bar staff were very friendly, others not so much... The food was brilliant, a really good selection in the restaurant and at the bar. Found it difficult to get a sunbed every day as people were putting towels on the night time. We started getting up at 6am to ensure we could get a sunbed. Good location to the beach although not part of the all inclusive. However 18 lev for 2 sunbeds, parasol and soft drinks/beer wasn’t too bad. Overall a good stay, very good for families but I don’t think I would go back.
Stayed 7 nights in Aug 2018

8/10 Good

Albena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were big, modern and comfortable. Within a walking distance to Cacao Beach and to the beach in general. The food was good and with a lot of variety. The entertainment team and staff were good. Alcohol needed more variety.
Stayed 3 nights in Jul 2018
Response from Guest Relations Team on 23 Jul 2018
Dear Albena, thank you for your nice words and we are glad to here that your stay with us left you with good feelings. We will try to use your feedback to improve the quality and variety of our service at the bars. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful, its close to the beach
When we arrives there was some issue but we resolved it and had a wonderfull time, the staff was very helpful, the food was really good, big variety, we had a beautiful view of the sea, the bartendter was very kind and helpful, and the cleaning person who was cleaning aur room was wonderfull, very nice lady.
Stayed 7 nights in Jun 2018
Response from Guest Relations Team on 18 Jul 2018
Dear Guest, thank you for your review and feedback. It is important for our team when finding ways to improve our service. We hope next time your stay will be much better. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Food is ok not much variety. Room doesn't get cleaned daily. Difficult to get towels.
Stayed 7 nights in Jun 2018
Response from Guest Relations Team on 18 Jul 2018
Dear Guest, thank you for taking your time to leave a review and sorry that we have not met your expectations on 100 %. We would be pleased to show you our improvement and welcome you as a guest again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
While the entertainment team were very freindly almost every other member of staff , particularly the reception staff were very unfreindly and unhelpful. Hotel for the most part was really nice , food whilst a little repetitive was nice with plenty of choice. Our room was on the 7th floor and was very nice , cleann and quiet.
Stayed 7 nights in May 2018
Response from Guest Relations Team on 23 Jul 2018
Dear Guest, thank you for taking your time to write a review for your stay with us. We find it very important and praise highly the feedback of our guests. We try to train our front office and service staff each day on the job and they give their best to improve. Hope to show you our improvement during your next visit Best regards,

10/10 Excellent

Miss, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, well located
Really lovely hotel with 2 good restaurants, always a good variety of food. Best choice of food we've had in an all inclusive restaurant. The normal hassles of getting a sunbed by the pool and them being reserved all day, but we always got one on the terrace overlooking the pool which had a nice view of the dunes too, so that suited us. Great entertainment team for both children and adults if you want to join in. Close to beach and sand dunes, albeit you had to pay for sunbeds on the beach even though a section belonged to the hotel. You also couldn't get any drinks on the all inclusive beach bar which was disappointing. Nessebar is a lovely resort and the hotel location was excellent. You could get a cheap land train to the old town/harbour or go up to the Sunny Beach resort - both trains stopped within a few minutes walk from the hotel. Our Deluxe room in the hotel was lovely, very clean and spacious and the reception area was really lovely. Highly recommend this hotel to anyone.
Stayed 10 nights in Jun 2017

8/10 Good

Steve, Gosport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is everything you want
The pool is in a sunny spot and the beach is at the back of the hotel so you can relax round the pool or lay on the beach the facilities are excellent and the food is plentiful although this is not in the centre of Sunny Beach there is a train running every 15 minutes costing 6 Levs about £3.00 each way
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very pleasant place.I strongly recommend it!Family oriented!
Stayed 3 nights in Jul 2017

6/10 Okay

Elena, London

Liked: Cleanliness, room comfort
Family Hotel Close to the beach
The Imperial resort hotel itself was a good choice for our 6nights holiday in Bulgaria, Sunny beach. Although it wasn't very clear how to get to the resort from Burgas airport which we arrived at as the hotel did not provide that as a part of package. It was quite busy at the reception upon arrival but the check in was prompt. The double room was great, with a view to sea side from the balcony and two separate beds as requested. In regards to cleanliness, the only issue we had throughout the holiday was a constantly leaking shower cabin which made the floor wet& slippery anytime after taking a shower. The food was ok. Lots of choices for all tastes, different main meals every day as well as grilled meat outside the main hall, although quite bland and missing flavour. Had to keep adding chilli & salt to everything. Loved the ice cream& quite a great choice of fruit for dessert. In regards to drinks, the ones from machine were really watery, the beer tasted as if it was diluted, as well as the wine. The thing that was quite upsetting was guests 'privatisation' of sunbeds near the outside pool. Not once there was a free one, even though the person that left their belongings such as beach towels or clothes was not present anytime we'd check. Hovewer, perfect access to the beach and sea, literally less than 5mins walk from the hotel. Guests can rent a beach bed and an umbrella for 15lv a day which is a fair price. There's a beach bar as well, serving soft drinks and beer.
Hotel lobby/outdoor swimming pool
Beach
Beach beds
Dessert table
Stayed 6 nights in Jun 2017

4/10 Poor

Nikolay

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad food very bad
Stayed 2 nights in Jun 2017

10/10 Excellent

Rosie , Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel good location
We have just returned from the imperial and a very enjoyable weeks stay The staff were very friendly and the food was excellent The hotel is in a very good location with the beach within walking distance The tram stops outside the front door and will bring you to the town centre or nearby Nessebar for 3lev Would certainly return again

6/10 Okay

agota

Disliked: Cleanliness, room comfort
prefer miss it out
I would never go back.....no wifi in the room, 10 leva per one device????? It was ridiculous.....nothing worked how we would have liked.....The room was not the same we booked, the food....khm, we had diarrhea the whole week we stayed there so the last 2 days we went out for dinner. Nessebar is beautiful anyhow, but the the hotel's price is far too high for this quality unfortunately.

6/10 Okay

svetlana, London

Disliked: Room comfort
Great food
I really enjoyed the food. Was in there for the second year in a row, and I couldn't see any improvements. Not enough sunbeds both at the pool area and private beach. Good animation.