Southgate Hotels, Lubbock

"My room had residue of bed bugs but the 2nd room wasnt better"

"Old"

"We arrived at the hotel around 2am, but booked about 8 hours prior. When I walked inside to check in, the clerk looked disheveled like I woke him up. He had food crumbs and stains on his shirt and overall had a very unprofessional appearance. After I checked in, I went to go park our vehicle. There were no available parking spots in the entire parking lot, which is shared between 2 hotels and an event center. To clarify, I don't mean there were no nearby spots. I mean every single spot was occupied. I'm disabled so generally prefer handicap spots and of the few handicap spots there, only 1 person had handicap plates. I went back inside to tell the clerk and his response was I could park in the fire zone or behind the OTHER hotel in a sketchy dark dirt lot next to run down apartments. Which I of course was not doing either of those things. I told him I wanted to cancel my room and I'd go somewhere else. He said that's fine, but we won't be giving you a refund because you're the one refusing the room. I asked him why they allowed me to book a room when they don't have space to park in the parking lot. He said the amount of space in the parking lot was not their problem and they don't control where people park. I called hotels.com this morning and they refunded me for the room and were great. I'll keep using hotels.com because of their response to this issue. But I don't recommend anyone book this hotel until they figure out how to fix their parking lot and staff."

"Gym was excellent. Breakfast was fresh and good. The condition of the rooms and property were excellent as well."

"Easy parking, but the place needs some TLC"

"This hotel was OK. We were in the building across from the main building so we had to walk across the parking lot for breakfast. Room was kinda dirty and the smoke detectors were not attached to the ceiling. "

"Bathroom was clean & excellent. The pool was nice. But barely heated so not as enjoyable as i would have liked. Per staff this is due to their rules. "

"We went to visit TT for the first time and we decided in the embassy suites because they are pet friendly and we had our dog, we are also a family of 5 so we need more space and the fact that they have separate areas is a plus for us. The hotel is clean and the staff was helpful and friendly. They free breakfast was also great, and the courtesy drinks for the happy hour were great. Property it’s not new and you can tell as soon you step in but we had a good time. "

"Coffee machine out of order "