View from room

Reviews of Camelia Hotel

3 out of 5
Camelia Hotel
178 Eastern Esplanade, Southend-on-Sea, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 195 out of 282 reviews" "
Rating 8 - Good. 74 out of 282 reviews" "
Rating 6 - Okay. 7 out of 282 reviews" "
Rating 4 - Poor. 2 out of 282 reviews" "
Rating 2 - Terrible. 4 out of 282 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Every thing was good except the state of the parking area out the back
Stayed 3 nights in Apr 2024
Response from Robert on 15 Apr 2024
Thank you for your comments. We are pleased that you enjoyed your stay, and hope to see you again. The free carpark is owned and maintained by the local council and as a result we have not control over it's condition. We do feel it is still a bonus to have free parking nearby

8/10 Good

Robin

Liked: Cleanliness, staff & service
The staff were brilliant, I left some items at the hotel and came back later in the evening, to collect them and it was already for me, Cannot recommend the staff highly enough 🙏🙏
Stayed 1 night in Apr 2024
Response from Robert on 8 Apr 2024
Thank you for your comments, Robin.Your recommendation is much appreciated. We hope to have the opportunity to welcome you on another occasion soon.

10/10 Excellent

Chris

Travelled with partner
Liked: Amenities
Decent hotel, car park needs major refurbishment, although it’s not the hotels fault as I understand it’s council owned, but mind you don’t damage your car when using. As it looks like bomb damage from world war 2 that hasn’t been repaired, the tv needs to repositioned, wardrobe in the way when sitting in bed. Can’t understand why this hasn’t been addressed, evening meal was excellent, staff attentive and friendly, however cheapest bottle of wine £23, come on you can do better than that Brewers fayre just down the road, £11.80, overall decent but a little expensive especially as it’s low season, one point, its a thing I always expect was never asked how our stay was on check out, all very friendly etc but please enquirer with the guest if the stay was ok.
Stayed 1 night in Feb 2024
Response from Robert on 12 Feb 2024
Thank you for taking the time to post your comments following your recent visit.As you correctly state, the carpark is owned and maintained by the local council and as such, we have no control over its condition. However, free parking is a bonus not afforded in many other places in the vicinity. The TV’s in all rooms are fitted on movable brackets to enable them to be positioned as required. Our wine list compares favourably with similar establishments in the immediate area; we do not compare ourselves to Brewers Fayre. It is our usual practice to ask our departing guests if their stay has been enjoyable and we can only apologise if this was not the case on this occasion. However, we would expect any serious matters to be raised with us during the course of the stay.

10/10 Excellent

ZOE, LONDON

Liked: Cleanliness, staff & service
Always such a pleasure to stay at the Camelia
Stayed 1 night in Dec 2023
Response from Robert on 5 Feb 2024
Thank you, Zoe. We appreciate your comments and hope to see you soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely quiet well organised hotel .. with lovely staff & great food … really enjoyed my new years evening at this hotel …
Stayed 1 night in Dec 2023
Response from Robert on 5 Feb 2024
Thank you for your comments - we are really pleased that you enjoyed your stay and we hope that we will have the opportunity to welcome you back.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Robert on 2 Jan 2024
Thank you for the 10/10 review which is much appreciated. We hope that we will have the opportunity to welcome you on another occasion.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Robert on 2 Jan 2024
Thank you for the 10/10 review which is much appreciated. We hope that we will have the opportunity to welcome you on another occasion.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Robert on 2 Jan 2024
Thank you for the 10/10 review which is much appreciated. We hope that we will have the opportunity to welcome you on another occasion.

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert on 20 Nov 2023
Thank you very much for the 10/10 score which is much appreciated. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert on 20 Nov 2023
Thank you for the 10/10 review which is much appreciated. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre trip
A short stay for a theatre visit with a friend. Camélia Hotel is perfectly located with lovely views of the estuary. I am intending to return in the spring with my husband
Stayed 1 night in Oct 2023
Response from Robert on 13 Nov 2023
We really appreciate you taking the time to review your recent stay with us, Sonia. We are pleased that you enjoyed the experience here at the Camelia and we look forward to welcoming you again.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Accommodation, great staff, very friendly
Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for reviewing your recent stay with us. We are pleased that you enjoyed your visit and hope to see you again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel and excellent location
Nice and comfy hotel. Paid for superior room with king size bed but it felt like a standard double. Receptionist said it was five feet wide.
Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for your comments which are appreciated.

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly .professional.
Stayed 3 nights in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for your review. We hope that we will see you again soon

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the sea front
Stayed over for a midweek business trip. Very well maintained and clean hotel, friendly staff and a good restaurant and bar area. I will definitely use this place again on future trips.
Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for your review Domini. We appreciate your comments, and hope that we will have the opportunity to welcome you again soon

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb as always
Stayed 2 nights in Sep 2023
Response from Robert on 16 Oct 2023
Thank you - your comments are much appreciated. We hope to see you again soon

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very polite and helpful
Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for taking the time to review your recent stay. We hope that we will have the opportunity to welcome you again soon

8/10 Good

Sylwia

Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for your review which is appreciated

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Robert on 16 Oct 2023
Thank you for your 5/5 review which is much appreciated

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Robert on 4 Sept 2023
Thank you so much for the 10/10 score which is much appreciated. We are pleased that you enjoyed your stay with us and hope that we will have the opportunity to welcome you back in the future

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Robert on 4 Sept 2023
Thank you so much for the 10/10 score which is much appreciated. We are pleased that you enjoyed your Camelia experience and hope that we will have the opportunity to welcome you back on another occasion.

10/10 Excellent

Matthew

Liked: Property conditions & facilities, room comfort
Everything was exceptional, very clean, lovely team, great food and service
Stayed 1 night in Aug 2023
Response from robert on 7 Aug 2023
Thank you for taking the time to post your comments. We are very pleased that you enjoyed the experience and hope to have the opportunity to welcome you again

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable one night stay. Friendly staff.
Stayed 1 night in Jul 2023
Response from Robert on 4 Aug 2023
Thank you for the 5/5 review. It is most appreciated. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Femi

Stayed 3 nights in Jul 2023
Response from Robert on 14 Aug 2023
Thank you for your rating. We are sorry we were not able to achieve a 5 on this occasion, but hope to see you again in the future

8/10 Good

Sarah

When checking in I met Abby, she was just lovely and had upgraded me to a double room, she carried my case and showed me to the room in the annex. The room was clean but in need of some updating, the toilet seat was very loose so every time I sat down it slipped to one side. Good shower but the bathroom really needed some tlc. The bed was the hardest I have ever slept on felt like laying on a board and with a damaged shoulder I didn’t get a very good sleep. I had a light lunch and breakfast and both were very good and this could not be faulted. All staff I met were very nice and friendly.
Stayed 1 night in Jul 2023
Response from Robert on 17 Jul 2023
Thank you for taking the time to review your visit, Sarah. We appreciate your feedback and our maintenance team will follow up on your comments. The mattresses in all of our rooms are high quality, contract beds as supplied throughout the hotel industry and are replaced on a regular basis. We do have mattress toppers available for any guests who prefer a soft mattress, so if you decide to return, please let us know in advance and we can arrange this for you.

10/10 Excellent

simon

Stayed 1 night in Jul 2023
Response from Robert on 24 Jul 2023
Thank you for the 5/5 review which is appreciated

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Robert on 26 Jun 2023
Thank you for your 10/10 review which is much appreciated. We hope to see you again

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very warm welcome Friendly family atmosphere Lovely room with great views of the estuary Great decor all around and great facilities
Stayed 2 nights in Jun 2023
Response from Robert on 23 Jun 2023
Thank you for your very positive comments, Susan - they are much appreciated.

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Robert on 12 Jun 2023
Thank you for the 8/10 score.We hope that you enjoyed your stay and that we will see you again

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Robert on 9 Jun 2023
Thank you for your 8/10 rating. We are sorry you felt unable to provide a higher score on this occasion. Should you decide to return, please inform us in advance, of where you think we could improve our service.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous stay at the Camelia Hotel. Great food excellent staff and a beach front Hotel. I would definitely recommend this hotel and will stay here again.
Stayed 1 night in May 2023
Response from Robert on 6 Jun 2023
Thank you! Your comments are much appreciated. We are pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Robert on 6 Jun 2023
Thank you for the 10/10 score - it is much appreciated.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean property. Bed was v. firm.
Stayed 2 nights in May 2023
Response from Robert on 23 May 2023
Thank you for reviewing your visit.We are pleased that you enjoyed your stay and hope to have the opportunity to welcome you on another occasion

10/10 Excellent

Dawn

Stayed 1 night in May 2023
Response from Robert on 22 May 2023
Thank you for the 10/10 score Dawn; it is most appreciated. Hopefully, we will have an opportunity to welcome you again.

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow
Nice room, friendly staff, good newly fitted bathroom. Food in the resturant good but service very slow. Waited 25 mins for chessboard after main course. Same at breakfast, food good but very slow service/delivery. Shame as it spoiled an otherwise good experience
Stayed 1 night in Apr 2023
Response from Robert on 2 May 2023
Thank you for your review, Keith. We are sorry that you were dissatisfied with the restaurant service. Our guests are generally not in a hurry and we like to make them feel that they can take their time over their dining. If time is an issue however, we will of course speed our service along upon request.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Days
Hotel excellent. Service excellent. Food excellent and good value for money. A hotel I would definitely book into again
Stayed 1 night in Apr 2023
Response from Robert on 2 May 2023
Thank you for taking the time to review your recent stay. We are pleased that you were happy enough to return and hope that we will have the opportunity to welcome you back

10/10 Excellent

ZOE, LONDON

Liked: Staff & service, amenities, property conditions & facilities
A friendly, comfortable, enjoyable stay - as always!
Stayed 1 night in Apr 2023
Response from Robert on 17 Apr 2023
Thank you for the 5/5 review Zoe; it is much appreciated. We are pleased that you enjoyed your most recent stay and hope to see you again soon

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, modern and comfortable
Stayed 1 night in Apr 2023
Response from Robert on 17 Apr 2023
Thank you for taking the time to review your recent visit to the Camelia. Your comments are appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Robert on 11 Apr 2023
Thank you for the 10 out of 10 review which is much appreciated. We hope that we have another opportunity to welcome you to the Camelia in the future.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Robert on 11 Apr 2023
Thank you for your review. Your 10 out of 10 rating is much appreciated. We hope that we will have the opportunity to welcome you again in the future

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again (lots!)
Beautiful family run hotel, really reasonably priced and great food.
Stayed 5 nights in Mar 2023
Response from Robert on 31 Mar 2023
Thank you for taking the time to review your recent experience at the Camelia. We are pleased that you enjoyed your stay and hope that we will see you again soon

6/10 Okay

Pauline

Stayed 1 night in Feb 2023
Response from Robert on 28 Feb 2023
Thank you for your score. We are naturally somewhat disappointed that you felt able to award just 6 out of 10, and without any comments we are not able to address any issues.

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location
Nice hotel with very friendly staff. The location was really nice.
Stayed 1 night in Feb 2023
Response from Robert on 24 Feb 2023
Thank you for your kind comments, Stuart. We are pleased that you enjoyed your visit and hope that we will have the opportunity to welcome you again.

10/10 Excellent

Mrs Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Despite hosting Christmas Parties, the staff gave us excellent service.
Stayed 1 night in Dec 2022
Response from Robert on 19 Dec 2022
Thank you for your comments Patricia. We are pleased that we were able to look after you to the standard we try to achieve in spite of the Christmas rush! We hope to see you at the Camelia again.

10/10 Excellent

tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people, decor and very well kept
Stayed 1 night in Dec 2022
Response from Robert on 19 Dec 2022
Thank you for your comments Tracey - they are much appreciated. We are pleased you enjoyed your time at the Camelia and hope to see you again.

10/10 Excellent

Robert

Stayed 1 night in Nov 2022
Response from Robert on 2 Dec 2022
Many thanks for the 10/10 score. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Richard

Stayed 1 night in Nov 2022
Response from Robert on 21 Nov 2022
Thank you for scoring 10 out ot 10. This is much appreciated. We hope that we will have the opportunity to welcome you again on another occasion

8/10 Good

Tim

Stayed 1 night in Oct 2022
Response from Robert on 1 Nov 2022
Thank you for posting your rating Tim. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Came down for 1 night. Receptionist was friendly. Found out we got upgraded to a seafront view. The room was absolutely spotless. Didnt go to the bar or resturant on site so cant say anything about that. Great little place to stay.
Stayed 1 night in Oct 2022
Response from Robert on 1 Nov 2022
Thank you for your lovely review Melissa. We are pleased that you enjoyed your stay and the upgrade. We hope to see you on another occasion, when you can maybe sample everything else we have to offer.

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2022
Response from Robert on 25 Oct 2022
Thank you for taking the time to score your recent visit and thank you for the 10/10 score which is much appreciated. We are pleased you enjoyed your stay and hope to see you again