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Reviews of DoubleTree by Hilton Hotel Southampton

4 out of 5
DoubleTree by Hilton Hotel Southampton
Bracken Place, Chilworth, Southampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 178 reviews" "
Rating 8 - Good. 42 out of 178 reviews" "
Rating 6 - Okay. 23 out of 178 reviews" "
Rating 4 - Poor. 11 out of 178 reviews" "
Rating 2 - Terrible. 11 out of 178 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sandie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.
Stayed 1 night in May 2024

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My flight was cancelled. Meeting a cruise the morning I arrived due to alternate flight. I was unable to use reservation and even under the circumstances Doubletree would not refund my cost. Expedia was useless
Stayed 1 night in May 2024

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

JW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.
Stayed 1 night in May 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Tranquil place as there is limited things to do way out here. But good to walk to a nice pub. Hotel needs to put a lightbulb in a lamp, as the desk lights was not working.
Stayed 1 night in May 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
everything was fine except the dining - was absolutely terrible. the breakfast was fine just the evening meals were all rated zero! we also noticed room dining full meals on trays in the corridors - barely touched.
Stayed 2 nights in May 2024

6/10 Okay

David

Disliked: Amenities, property conditions & facilities
My room had no hot water
Stayed 1 night in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean hotel. Good food and drinks. Great stopover before cruise
Stayed 1 night in Apr 2024
Response from Jacob Wright - Front office manager on 11 May 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel lovely and clean, and that you enjoyed the food and drinks. We're also glad that our hotel served as a great stopover before your cruise. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good room. Ideal location to break up our journey. Reception staff were helpful and attentive but breakfast staff were few and far between.
Stayed 1 night in Apr 2024
Response from Jacob Wright - Front office manager on 11 May 2024
Thank you for your feedback. We're glad to hear that you found our room clean and good, and that our location was ideal for breaking up your journey. However, we apologize for the inconvenience you experienced with the breakfast service, including the shortage of staff. Your feedback is valuable, and we'll address these concerns with our breakfast team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was lovely the hotel is well maintained and clean The staff were all very helpful and friendly towards us nothing was any bother to them Their is nothing to not like really
Stayed 1 night in Apr 2024
Response from Jacob Wright - Front office manager on 11 May 2024
Thank you for your kind words! We're delighted to hear that you had a lovely experience at our hotel and that you found our staff helpful, friendly, and accommodating. We're also pleased to hear that you found the hotel well-maintained and clean. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.
Stayed 1 night in Mar 2024
Response from Jacob Wright - Front office manager on 30 Apr 2024
Thank you for your time spent writing us a review. we greatly appreciate your fedback. I am sorry to read that you experienced problems with our wifi while stying with us, this has now been rectiified.

10/10 Excellent

Kim, La Mesa

Stayed 1 night in Mar 2024
Response from Jacob Wright - Front office manager on 11 May 2024
Thank you for your feedback. Your feedback is important to us, and we'll continue to strive to improve our services. If there's anything specific you'd like to address, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting our son at uni. Staff were excellent friendly and very helpful. Would return
Stayed 2 nights in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Jason,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again in the not too distant future.Kind regards,Jack M - Operations Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, relaxed feel, good car park. Very convenient for the centre
Stayed 2 nights in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Jane,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

4/10 Poor

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The coldest hotel room I’ve stayed in for a long time. The in room heating system didn’t work and although I had a heater brought to the room by helpful and friendly staff; it didn’t really have the capacity to heat the room. The corridors were warmer than my room and the thin duvet on the bed meant I slept with my clothes on in order to stay warm! I would have mentioned it but upon checking out I wasn’t asked how my stay was and to be fair the person on duty didn’t seem to have any interest in me as a guest and took forever to print out a receipt for my stay! It’s a great shame as the hotel is otherwise nice but I wouldn’t stay here again unless it was warmer weather !
Stayed 1 night in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Alison,Thank you for sharing your experience. I'm sorry to read you experienced an issue with the heating during your stay. I sincerely hope we will have the opportunity to welcome you back in the not too distant future.Kind regards,Jack M - Operations Manager

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear David,Thank you for sharing your experience following your stay. I do hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

2/10 Terrible

Keith

Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Keith,I'm sorry to see we didn't get it right this time. I sincerely hope we will have the opportunity to welcome you back in the near future and demonstrate our usual high standards.Kind regards,Jack M - Operations Manager

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Samantha,I'm thrilled to see you enjoyed your recent stay at DoubleTree by Hilton Southampton. I do hope we can welcome you back to the hotel in the not too distant future.Kind regards,Jack M - Operations Manager

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was so clean great value for money
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Hannah,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear guest,Thank you for sharing your experience, I'm sorry to see we didn't get it right this time. I hope we will have the opportunity to welcome you back and demonstrate our usual high standards.Kind regards,Jack M - Operations Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good facilities and comfy rooms. Easy to get to.
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Jacqueline,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back to the hotel in the not too distant future.Kind regards,Jack M - Operations Manager

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the prebooking was easy, which made check in super quick
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Chris,Thank you for sharing your experience. I'm pleased to read you enjoyed your stay overall and I hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on 24 Mar 2024
Dear Michael,I'm pleased to read you enjoyed your stay overall and I sincerely hope we will have the opportunity to welcome you back in the near future.Kind regards,Jack M - Operations Manager

10/10 Excellent

Utilita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Operations Manager on 24 Mar 2024
Dear Utilita,I'm delighted to see you enjoyed your stay at DoubleTree by Hilton Southampton. I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

10/10 Excellent

Neal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Operations Manager on 24 Mar 2024
Dear NealThank you for sharing your experience I'm delighted you enjoyed your recent stay. I do hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JANET

Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we've stayed in a DoubleTree by Hilton, although stayed in Hilton hotels many times, very impressed. Extremely smart, inviting and roomy foyer and overall. Very welcoming and helpful staff throughout. And our room was great value for money. Wonderful location and convenient for the Cruise Terminal.
Stayed 1 night in Jan 2024

6/10 Okay

Sheila

Business traveller
Liked: Staff & service
Not 'upscale' as described
I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good proximity to the university
A hotel that does what it needs to and at a good price. It’s dog friendly but not ‘doggy’. Service is always polite and friendly with a welcome cookie! Third time we’ve stayed.
Stayed 1 night in Jan 2024

6/10 Okay

Gareth

Stayed 1 night in Jan 2024

4/10 Poor

Mark

Stayed 1 night in Jan 2024

8/10 Good

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfy hotel.
Great hotel, perfect to see our son who lives a mile away. Staff were welcoming and friendly. Plenty of parking at £5 a night. (Never like paying for parking, but a least it was reasonable) room was big, well equipped and well decorated. Bed was excellent. Minor issues, no hot water on arrival which wasn't sorted. Was piping hot in the morning. Breakfast, there was plenty. Unfortunately it was cold. Note to self, get up earlier. We still had a grat stay.
Stayed 1 night in Jan 2024

10/10 Excellent

stephen

Travelled with partner
Excellent room Great stay Just would of liked water in the room
Stayed 1 night in Jan 2024

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree Hilton
A very nice comfortable however the room was very cold & i couldn't get the heating to work
Stayed 1 night in Jan 2024

4/10 Poor

Khalid

Disliked: Staff & service, property conditions & facilities, room comfort
Cold room, faulty heating and no solution
Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

savita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property, really nice staff and overall good experience.

10/10 Excellent

Marie Joyce

Stayed 1 night in Jan 2024

8/10 Good

Nic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect pit-stop for the night. Comfortable room in a smart hotel with friendly and helpful staff in a very convenient location.
Stayed 1 night in Dec 2023

4/10 Poor

Jim

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Lucy

No bath
Disappointed that there was no bath after being advertised as such
Stayed 1 night in Dec 2023

8/10 Good

Thavanesan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jade

Stayed 1 night in Dec 2023

8/10 Good

Manish

Business traveller
Liked: Cleanliness
Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.
Stayed 4 nights in Dec 2023

10/10 Excellent

anwar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 10 out of 10 review

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for you review

6/10 Okay

Chris

Liked: Staff & service
Average at best!
It’s what is says on the tin! It’s basic and that is reflected in the competitive price. If you want somewhere to get your head down and maybe a pint or a glass of wine then this works. The food is as basic as it gets, try to avoid if you can.
Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review and we appreciate your comment with regards to food as we look to review our offering in 2024