Pan Pacific Hotels & Resorts in South West Division

"Stunning communal areas but dated rooms The lobby and pool areas are great but I felt there was a lot lacking in terms of warmth of customer service The kids soft play is SGD45 for 3 hour even for hotel guests, the Splash waterpark area is limited to one morning or afternoon per accomodation night. None of these limitations are made clear at booking despite those areas being advertised as bonuses for families Staff felt undertrained with different answers given for the same questions. Including a request for a glass of milk for a child being SGD 10. Perplexing to say the least It is a nice hotel and looks the part on arrival but it's without warmth of customer service "

"Outstanding in every respect,"

"Property was clean with very easy access to the terminals."

"It is a really good experience by sleeping one night in this iconic hotel. The bed is really confortable and the breakfast was excellent."

"None"

"Have to upgrade on maintenance. Not enough staffs for everyday housekeeping. Every three days housekeeping is not good. Need to check throughly with safe because we have to call two separate days for dying out safe battery. Laundry room needs to upgrade with more big washing machines and dryer. Washing machines are too small. "

"Staff was very helpful and hotel is central to city. The rooms were just ok. Very basic room, with basic amenities. Room was not very clean especially the bathrooms."

"My room was downgraded but not discounted. The manager said we do not have more room for what you booked. This once a luxury hotel is badly managed these days, cleaning does not have enough people so at 4 PM your room is still not cleaned and tidiness generally failing having hair in the bathroom and white towels being yellow . I like the location being of a part of a mall, however my loyalty is over. For such money you can do much better in Singapore! "

"Fantastic family room, clean, modern."