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Reviews of Microtel Inn & Suites by Wyndham South Bend/At Notre Dame Un

2 out of 5
Microtel Inn & Suites by Wyndham South Bend/At Notre Dame Un
222 S Dixie Way, South Bend, IN

Reviews

7.2

Good

Rating 10 - Excellent. 285 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 175 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 125 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

jeffrey w

Liked: Staff & service
It was an average hotel customer service was good
Stayed 2 nights in May 2024

2/10 Terrible

Brian

Travelled with partner
Disliked: Amenities
This hotel should be condemned. Room smelled awful, furnishings were decrepit, so old. Worst of all were the cockroaches we found when we first walked in the room. After being in room for less than 2 mins, we ran out. Cancelled our reservation. Still fighting with hotel and Expedia to get a refund. I will NEVER EVER book w/ Expedia again. Expedia should have refunded my $ immediately after they learned what we encountered in the room. Better to book direct. Also working w/credit card to get $ returned. My wife and I are still traumatized.
Stayed 4 nights in May 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and nice. Really close to Notre Dame. Great stay!
Stayed 1 night in May 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
The property is quite dated but the beds were comfy and staff was extremely friendly and kind.
Stayed 1 night in Apr 2024
Response from Desk on 28 Apr 2024
Thank you for your response it helps better our our hotel

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At 1:30 in the morning a group in another room got extremely loud waking myself and my three kids up. At 3:30 in the morning after a lot of screaming and yelling by 10 or more individuals in the hotel, the police arrived to get control of the situation. None in our group slept that night and we immediately left the property.
Stayed 2 nights in Apr 2024
Response from Desk on 28 Apr 2024
We do apology's for the rude wake up from other guests and the cops having to step in to resolve the issue. We are making changes to our hotel and we hope to be done by the time Notre Dame goes back to school so we hope you will give us another chance when we get done with renovations and changes

2/10 Terrible

Dean, San Mateo

Stayed 2 nights in Apr 2024
Response from Desk on 28 Apr 2024
ok

8/10 Good

Ryan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was very nice and helpful. Room was very clean in terms of beds, bathroom, etc. Main negative is that the property just seems old, worn, and in need of maintenance. Stained and worn carpets, damaged walls, stained seat cushions etc. I like Microtel Inn but this one is overdue for a renovation/updates.
Stayed 2 nights in Mar 2024
Response from Desk on 28 Apr 2024
We are updating a few things thank you for your feedback

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
The carpets are filthy, stained and stink. Hallways stunk like cigarettes. Found bedbugs.
Stayed 3 nights in Mar 2024
Response from Desk on 28 Apr 2024
Thank you and we are now replacing them, I am sorry you found that in the room the issue was taken care of thank you for your feedback

4/10 Poor

Laura

Business traveller
Disliked: Property conditions & facilities
The bed was clean and the hotel was close to my conference and ultimately that was what I needed. But there were stains on the chair and cigarette burns on the upholstery. The coffee pot had not been cleaned and was the wrong size for the coffee maker so I had to hold the button on the bottom of the filter basket with my nail file to make coffee. There were no coffee packets in my room and the evening front desk was understaffed and couldn't bring me any. In the morning, a wonderful woman brought me lots of flavors, though. The sink drained very slowly, and there was no plug for the tub. It served my needs, but just barely.
Stayed 2 nights in Mar 2024
Response from Desk on 28 Apr 2024
We are trying to make changes to the location now, but as you know there's a short hand in employment where ever you go. Business just aren't getting money like they use to, to pay for full staffing. We are very sorry for your unconvinced coffee maker, bath tub, and cleanliness.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Location was ideal
Stayed 1 night in Mar 2024
Response from Desk on 28 Apr 2024
GREAT

10/10 Excellent

Sydney

Liked: Staff & service
Na
Stayed 3 nights in Feb 2024
Response from Desk on 28 Apr 2024
ok

4/10 Poor

Bryan

Stayed 1 night in Feb 2024
Response from Desk on 28 Apr 2024
ok

4/10 Poor

Aaryonna

Stayed 2 nights in Feb 2024
Response from Desk on 28 Apr 2024
ok

2/10 Terrible

Kevin

Stayed 1 night in Feb 2024
Response from Desk on 28 Apr 2024
ok

8/10 Good

Bob

Stayed 1 night in Feb 2024
Response from Desk on 28 Apr 2024
ok

2/10 Terrible

Laila

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gm on 10 Feb 2024
She was smoking in the room and got kicked out from the hotel.

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean...check in quick and easy.
Stayed 1 night in Feb 2024

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice place, good bargain
Thsi Microtel is a decent place, no problems. Good breakfast with waffle maker, room is spacious and has mike and fridge. Property is a little tired, but not bad. Great location.
Stayed 3 nights in Feb 2024
Response from Desk on 28 Apr 2024
thank you and I hope your pleased to hear we are doing some improvement's

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Brittney

8/10 Good

Gwendarla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desk on 29 Dec 2023
Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were stinky and the sheets were stained. Uncomfortable beds.
Stayed 3 nights in Nov 2023
Response from Desk on 29 Dec 2023
We do apologize for the bad experience you have had with us. Thank you for your feed back we are trying our best to further get things under control.

4/10 Poor

Chris

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dirty.
Response from Desk on 29 Dec 2023
We apologize for the uncleanliness

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property really needs to be updated. The bed was comfortable, however, the place seemed very run down and dirty. The shower curtain was disgusting so I never even took a shower. The staff was very friendly and did a good job. I expected more from a hotel affiliated with Wyndham. The place needs to be gutted and remodeled, especially for a room that cost $359 plus tax per night.
Stayed 1 night in Oct 2023
Response from Desk on 29 Dec 2023
We do apologize for the way we have been ran down but we work hard to try and keep it up with the small amount of workers we have and little business we get but we thank god every day we can still help people every day.

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
We were told this property was within walking distance of the stadium--over 2 miles is not in walking distance. The carpet and chair were extremely dirty--so much so that we wouldn't even sit in the chair. The property is in need of a make over---I would not recommend until that happens. There was a shuttle to the stadium--so that was a plus!
Stayed 2 nights in Oct 2023
Response from Desk on 29 Dec 2023
We are sorry for your miss communication you must have missed the short cut that was only 1.5 mile walk that was on or part, but maybe next time we can print you out a map. i understand that there was staining issues and we are in need of a make over we get told that all the time we try our best to do what we can with what we have. Thank you for your feedback

2/10 Terrible

Gerald

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stained sheets, dirty carpets, hallways smelled like cigarettes, elevator did not work, water stained ceilings in the lobby from active leaks and outdated furnishings.
Stayed 2 nights in Oct 2023

6/10 Okay

Denine

Disliked: Cleanliness
Not in good condition. If we had other choices we wouldve moved
Stayed 1 night in Oct 2023

4/10 Poor

Meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even!!
Very dirty nasty carpet through hallways and in room. We stayed 4 days everyday we left we told them they could clean now. Not once in 4 days did they clean our room. We had to go down and ask for towels and washcloths every day. Same pizza box trash propped against the broken down ice machine on our floor for 4 days. Don’t bother. They did apologize when we left and we told them. They were sorry the last three days too but no one did anything to show it!! Don’t even!!
Stayed 4 nights in Oct 2023

2/10 Terrible

Christophe

Disliked: Staff & service, property conditions & facilities
The room was discusting. Hair in the shower. Window Seat cushion had liuid ring marks from end to end. Exposed box spings on both beds were filthy with brown stains running dowm in multiple places. There was a thermostat on the wall that fell off when touched and was not connected to anything. Ice machine in hall was unplugged. The elevator permit looked forged and had redacted information including address and capacity A group of people were in their car in the parking lot smoking pot every time we came and went. And for this we paid over $500 per night.
Stayed 2 nights in Oct 2023

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Due to a ND football game, the advanced price for one room for two nights ran me over $500 / night. The hotel & room condition was so concerning I decided to check under the mattresses for bedbugs and found 2 syringes. I complained to the receptionist and she placed me into another room that was also in poor condition but no drug paraphernalia anyway. It was very obvious that the hotel is not being maintain properly by Wyndham. It rained that night and we woke up to a rain bucket in the main lobby catching water leaking through the roof... I have photos of these conditions. I would post these but they are not family-friendly...
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Maddy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge BEDBuGS, and it got worse….
BEDBUGS! Crawling on us! We woke up around 4:30am to HUGE bugs. Then they asked us to take all our stuff outside at 5am to deal with the mess they gave us. Oh and they tried to accuse us of bringing them as we cleaned and sprayed our things. This place should not be in business!
Stayed 2 nights in Sep 2023

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Elaina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Brandy

Stayed 1 night in Sep 2023

2/10 Terrible

angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Originally we had a reservation for 2 nights and we decided to come a day early so i called The hotel and was told no we don’t have an extra day this was just weeks beofre we arrived. We decided to come early anyway to take our chances on finding a hotel and ours was available for an extra night Check in was easy but our room was disgusting. Bugs(roaches) , soiled floor, base of the beds had stains , food or something stained on the walls,food on the floors, the padding that sits in the front window spiked with something, room smelled of an old bar. Told the front desk who was so nice and he apologized gave us email for owner so we emailed the owner still haven’t hear back from him or her. He showed us 2 more rooms we chose to stay in a room it seemed to be big free but all the rooms were dirty disgusting with the same description i mentioned Above Will never ever stay at this hotel ever again

4/10 Poor

John

Stayed 2 nights in Sep 2023

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff, but needs update
It was a nice stay - friendly staff, but the room was dated, carpet needs upgrade or cleaned and security bar was broken off for the door.
Stayed 2 nights in Sep 2023

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and the staff was good.
Stayed 2 nights in Sep 2023

8/10 Good

Paige

Travelled with group
Liked: Staff & service, room comfort
Functional but needed more attention to cleaning
Requested an extra blanket which was quickly delivered by the manager. Had reserved a room with a queen bed but realized that we had only a double/full size bed. Too tired and late at night to bother trying to change. Bench window seat upholstery had numerous large stains. Towels may or may not have been clean but showed numerous stains. Hairs were on the shower walls.
Stayed 1 night in Sep 2023

4/10 Poor

Michelle, Saginaw

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was clean but flooring everywhere in the building was dirty and disgusting!
Stayed 2 nights in Sep 2023

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value close to ND
Last minute choice for ND football game. 5 minutes to campus. Simple clean room w solid breakfast included. Good value
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for I guess. The room had horrible stains on all the furniture and carpet. I’m so glad I remembered to bring my flip flops because the carpet felt so crunchy I didn’t even want to walk around in socks.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need blankets in the rooms...just had sheets and a very very thin blanket
Stayed 1 night in Sep 2023

2/10 Terrible

Hugh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023