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"Hotel staff were friendly and ensured our stay was as comfortable as possible. The room was spacious and was well maintained. The free breakfast had a good variety of western and Chinese items. The hotel was excellent value for the money."

"The room was lovely. Very clean the staff was extremely professional and courteous."

"I had a wonderful stay! The room was clean, comfortable, and had everything I needed to feel at eased. The front desk and housekeeping teams were absolutely amazing so kind, attentive, and always ready to help. Even though there was a bit of a language barrier, everyone made such an effort to communicate and ensure I had a pleasant experience. Their warm smiles and genuine hospitality truly made my stay memorable. I really appreciate all their hard work and would happily stay here again!”"

"Great stay in the heart of Xi’an overlooking the Ancient Wall’s South Gate! Seeing the opening and closing ceremonies from my hotel was amazing also great transport & shopping on the doorstep!"

"Yes"

"The place was clean and well maintained, staff was courteous and the breakfast options were nice. Nice gym area as well, some more dumbbells would have been appreciated though"

"We had a wonderful day at this property. The room and the view were spectacular. We really enjoyed the weekend brunch, which had an incredible amount of food that was high quality. The staff were incredibly accommodating and they arranged a fantastic visit to the terra-cotta warriors. Highly recommended. "

"Very well maintained property. Convenient location with a lot of dining options. Great sized rooms for families and wonderful heated pool. "

"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."