2 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Bankya Palace

3.5 out of 5
Bankya Palace
70 bulevard Varna, Sofia

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

4.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Gina

Travelled with family
Disliked: Staff & service, amenities
The property was built well but not maintained up to standard. On the website, it said ALL rooms had air conditioning but our room didn't have one and it was VERY hot. We didn't have a balcony either. Our room had 3 beds with very little distance between them and was very hot in the afternoons. The bath tub had dark mold. The pool had very cold water which didn't feel like mineral. It was largely unusable. The area around the hotel was not very walkable. There were no stores or other amenities around the hotel. There were large park areas which were not maintained and unusable. All things considered this was not 4star value and a lot of things promissed to us turned out not to be true.
Stayed 6 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff
The staff could not do enough for us and were helpful and knowledgeable. On the area . The spar and wellness section is fab .
Stayed 4 nights in Dec 2021
Response from Zdravka Batkova - Manager on 20 Jan 2022
Thank you, you were our guests. It will be a pleasure for us to welcome you again at the Bank Palace Hotel. We wish you health and a successful year.

8/10 Good

Galia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silence rest
I rested in a hotel for three days. The weather is wonderful. The food is delicious, but the breakfasts are monotonous. The service is very good, the room is comfortable and clean. The hotel has no entertainment. But if you seek silence, then only there. I had a very good rest
Stayed 3 nights in Aug 2019

6/10 Okay

Igor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Towel swans and the restaurant sergeant
A peculiar hotel that benefits from the proximity to a posh nursing home for the elderly and some decent tennis courts. Nice pool. Atrocious breakfast and restaurant (luckily there is a great one near by) and the highlight of the stay were the very 70-ties towel swans left on the bed. Would I come back? Probably!? Would I run back? Nah...
Stayed 2 nights in Jul 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay
Pool area should stay open longer the small city was nice locals are very friendly.
Stayed 1 night in Aug 2019
Response from Ava Batkova on 15 Aug 2019
Dear Jonathan, Thank you for being our guest! We shall be very glad to meet you again soon! :)

6/10 Okay

Valerie

Stayed 4 nights in Jul 2023

6/10 Okay

Mario

Stayed 1 night in Jun 2022

10/10 Excellent

María Josefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo fue a pedir de boca, desde el principio todas las comodidades y facilidades para simplemente descansar y disfrutar.
Stayed 2 nights in Jul 2021
Response from Zdravka Batkova on 15 Aug 2021
Thank you! It will be a great pleasure for us to have the possibility to met you again at Bankya Palace! Have a wonderful day!

10/10 Excellent

Jumsun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔
4살 아이와 함께 숙박을 했는데 호텔 지배인이 예약한 방이 비좁을수 있으니 다는 방으로 박수와 주겠다며 더 큰 방으로 해주어 기분이 up되었다
Stayed 1 night in Jul 2020

10/10 Excellent

Jumsun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
온천욕
반키야 팔라스호텔 처음 숙박하게 되었지만 룸에 욕조에 미네랄물에 몸을 담구면 쌓였던 피로가 싹 가신듯하고 피부가 좋아진듯하여 기분이 UP 되었음 주위에 산책할곳도 많고.....
Stayed 3 nights in Dec 2019
Response from Ava Batkova on 14 Dec 2019
Dear Jumsun, Thank you for the excellent review! We are doing all the best for our guests so they can feel happy and comfortable in Bankya Palace. Looking forward to seeing you again in our hotel!