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Reviews of Holiday Inn Express London Heathrow T5, an IHG Hotel

3 out of 5
Holiday Inn Express London Heathrow T5, an IHG Hotel
London Road, Slough, England

Reviews

7.6

Good

Rating 10 - Excellent. 403 out of 1093 reviews" "
Rating 8 - Good. 338 out of 1093 reviews" "
Rating 6 - Okay. 158 out of 1093 reviews" "
Rating 4 - Poor. 100 out of 1093 reviews" "
Rating 2 - Terrible. 94 out of 1093 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Had all the basics Could do with more coffee and milk in room
Stayed 1 night in May 2024
Response from Guest Service Manager on 21 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice.
Stayed 1 night in May 2024
Response from Guest Service Manager on 21 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

8/10 Good

Aneesuddin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 21 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in May 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

4/10 Poor

Jessieca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had so much dirt and grime on it. The beds were small. No adapters for the electrical sockets. It was hot in the unit. Even well after changing the temperature
Stayed 1 night in May 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Plumbing noise throughout night. Kept me up. Advertise as at terminal five at Heathrow. Sorry, but we had a $20 cab ride. Nowhere close.
Stayed 1 night in May 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Moyra

Disliked: Property conditions & facilities
Restaurant on property was good. Condition of rooms and hallways need a major facelift
Stayed 1 night in May 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. As a team we strive to render the best experience possible. Thank you for your feedback. Rest assure that your concerns have been fed to the relevant department in the aim of improving. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

HELEN, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024
Response from Guest Service Manager on 11 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Dritan D on 10 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place moderately priced.
Stayed 1 night in May 2024
Response from Dritan D on 10 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Dritan D on 10 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Dushyant

Travelled with family
Liked: Amenities, property conditions & facilities
Booked two rooms for our family months ago and were given rooms far apart. Got a rude knock at 0800am by a hotel staff to ask what time is checkout. Not very impressed.
Stayed 1 night in May 2024
Response from Dritan D on 7 May 2024
Dear Guest,Thank you for your review. I am sorry to hear your family rooms were given far apart. As a team we strive to render the best experience possible, and we are sorry for any inconvenience caused by the staff. Please rest assure that your concerns have been fed to the relevant department in the aim of improving.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Ugochukwu

Liked: Amenities
The staff were courteous and efficient
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Tinamarie, MILWAUKEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

4/10 Poor

Melissa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is quite far from the airport so advertising it's a short drive to terminal 5 is a big stretch. It was a 25 minute bus ride/taxi to get here. There is very little dining near the hotel and no entertainment close by. The restaurant in the hotel was pricey. We also had no working air conditioning and one 2 towels in our room that was booked for 4 people. Tried to call to get more and no answer from front desk and nobody at the front desk when we went down. The room was old and it felt run down. We also asked about a shuttle and we're originally told there was no shuttle service then found out there was after we arrived but honestly they asked 7 pounds per person to use the hotel shuttle and there is a very reliable city bus that picks up on the street out front of the hotel and goes right to terminal 5 for 1 pound per adult with kids riding for free. Overall I wasn't impressed with this hotel and probably won't stay there again when I go back.
Stayed 1 night in May 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. Sorry to hear you didn't have a great stay with us. We will address your concerns to the relevant department. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Corrie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

HELEN, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast is same all week, but ok for the price we paid. We stayed 4 days before flying to France. Then came back to same hotel before flying out back to London then USA. Property is accessible to all your destinations, Will surely return on same place next trip,
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Lawrence, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 2 night stay. The place is in good condition great showe
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was well. Restaurant had great food but very poor service
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

4/10 Poor

Gerald A

Liked: Cleanliness, staff & service, property conditions & facilities
The room assigned was in a part of the building that was not heated. After changing rooms to a warmer part of the building the room keys did not work. The staff was apologetic and promptly addressed our issues.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

8/10 Good

Gurjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 4 May 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

6/10 Okay

Brenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Stayed 1 night in Apr 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest, Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely, Dritan D, Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel but the breakfast could be better … it was a very long queue.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is not as close to the airport as some we’ve stayed in, it was a great choice. Room clean and adequate (miss my Queen bed), with beautiful walk-in shower and delicious hearty breakfast. Transport to airport was easily arranged, arrived on time, was comfortable and efficient. Definitely would choose this hotel again.
Stayed 1 night in Apr 2024
Response from Dritan D on 29 Apr 2024
Dear Guest,Thank you so much for your review. I am glad to hear that you were pleased with your choice to stay with us. On behalf of the team here I would like to thank you for your stay and for scoring us 5 out of 5.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you.Sincerely,Dritan D, Front Office Manager

4/10 Poor

kwabena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you. We will address you concerns directly. Sincerely,Dritan D, Front Office Manager

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was good,but the traffic etc was horrendous.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Sue

Liked: Amenities
Disliked: Property conditions & facilities
The toilet was difficult to flush and shower drain was blocked so we couldn't have a shower. Otherwise everything was fine as we needed a good night sleep after a 25 hour flight.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

8/10 Good

Jean

Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 18 May 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and customer service was excellent!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Paul

Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

4/10 Poor

Gurinder

Travelled with family
I have paid my parking with my stay and now I received £100 ticket to my rental company and they charged me £45 on top of it. My stay was from March 31 to April 01.
Stayed 1 night in Mar 2024
Response from Dritan D on 25 Apr 2024
Dear Guest,Thank you for your review. I am sorry to hear regarding the parking fine. I have submitted a cancellation request on the portal, Parking Eye Ltd. Should the parking fine have been paid by the Car Rental Company, they would normal receive a refund if the cancellation request is successful. Unfortunately, we do not have any access to monitor this process between Car Rental Company and the Parking Eye.Sincerely,Dritan D, Front Office Manager

4/10 Poor

Gary

Disliked: Staff & service, amenities, property conditions & facilities
I was put on second floor of hotel, I asked for higher floor. The road noise was horrible, lots of motorcycles. The room sound insulation is very poor. You can hear every noise. Breakfast was wonderful however.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

2/10 Terrible

Balsharan

Stayed 1 night in Apr 2024
Response from Guest Service Manager on 11 May 2024
Dear Guest,Thank you for your review. We are sorry to hear you didn't enjoy your stay with us. We will address you concerns directly. We do hope you give us another chance to prove our selves.Sincerely,Dritan D, Front Office Manager

2/10 Terrible

ann

Stayed 2 nights in Apr 2024
Response from Dritan D on 23 Apr 2024
Dear Guest,Thank you for your stay. We hope to serve you again in the future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except they did not have a usb connection in the room we stayed which is a little outdated for this time of age other than that it was excellent staff was very friendly and helpful super we really enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Dear Guest,Thank you for your review and for scoring us 4 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the airport and transportation.
Stayed 1 night in Apr 2024
Response from Dritan D on 17 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that you found the location to be convenient to the airport.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Weikang

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It can be noisy at night sometimes.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 16 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dritan D on 16 Apr 2024
Dear Guest,Thank you for your scoring. We hope to see you again.Sincerely,Dritan D, Front Office Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money hotel close to Heathrow airport. The low cost pre-book shuttle service to the airport is excellent value.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very helpfull
Stayed 5 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a complimentary shuttle to and from airport
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

6/10 Okay

Jolani

Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Peri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great room, clean, easy for legoland!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 9 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Clara, Delray Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is 10 mins away from airport but 45 minutes to downtown. Room was quiet and clean. Breakfast was included and very good. Had issues with the room phone, the keys and the safe but other than that everything went well.
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager