All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
One of the two beds in the room had several unknown stains on the sheets and bedding. Parking lot is almost impassable with anything but a jacked up 4x4.
Staff is always nice. Facilities are just suffering due to poor ownership.
They were willing to work with us when they found out we had two dogs which we had originally thought would just stay in the car overnight until we found out they were a pet friendly hotel.
Hi Pratima, im sorry if we didnt meet your expectations. I would have wished something was said so we can rectify the situation. Anyways thanks for letting us know. We appreciate your feedback.
Thank you Bruce for your positive rating. We appreciate you taking time to rate our hotel. We hope to see you again next time you're in Slave Lake.
8/10 Good
Shawna, Edmonton
Travelled with family
3 Apr 2024
Liked: Cleanliness, staff & service
There was an issue with room and the staff promptly dealt with the issue and moved us rooms. Basic accommodations, clean and reasonable price.
Shawna
Stayed 1 night in Apr 2024
Response from Ruth S on 15 Apr 2024
Thank you Shawna for your positive review. We appreciate you taking time to rate our hotel. We are not perfect but we try our best to fix any issue and make our guests more comfortable. We hope to see you again next time you're in Slave Lake.
Thank you so much Val for your perfect rating! we love having you at the hotel and thank you for your feedback. Take care!
2/10 Terrible
Edwaqrd
24 Feb 2024
Edwaqrd
Stayed 1 night in Feb 2024
Response from Ruth S on 15 Apr 2024
Hi Edward, I want to take this opportunity to say that your accusation of having someone else's feces on your toilet bowl the morning of your check out day was truly outrageous. we have never had any guest complain of anything like this before. we nevertheless, have tried to help you but you black mail us to have a free room. thank you for this review. we will notify all our hotels about your modus operandi.
8/10 Good
Stacy
21 Feb 2024
Stacy
Stayed 1 night in Feb 2024
Response from Ruth S on 3 Mar 2024
Hi Stacey, thank you for your positive rating. we appreciate your feedback and hope to see you again on your next visit in Slave Lake. take care!
Stood at the front desk for an easy 15 minutes waiting to check in after a long day. This was at 6 pm. Front desk attendant finally showed up. When I asked why there was no one attending the front desk at peak times the employee was immediately quite surly and rude. She told me she did not want to check me in because I was not happy. She then phoned her manager who advised her to check me in. She begrudgingly did. Not a good start. More hospitality training is required
Riley
Stayed 1 night in Feb 2024
Response from Ruth S on 20 Feb 2024
Hi Riley, I am very sorry for what you have experienced. we do not usually let the guest wait for a long time. My Front desk staff noted that there was another guest needing help with their television set up and it took longer than expected for her to fix it. We only have 1 person working for the entire night shift and it could be challenging sometimes if there are other guests requesting to have us come up their room to fix something. We are a fairly small hotel so we only have 1 staff during the evenings. I have spoken to all the FD staff regarding this incident and we are going to work harder to improve our service to our guests. Again, I apologize for the way we made you feel and we hope you can give us another chance to prove you we are better than that. thank you and take care.
The hotel clean well maintained and the staff are friendly and helpful
I stay here whenever i am working in Slave Lake
leanne
Stayed 2 nights in Feb 2024
Response from Ruth S on 20 Feb 2024
Hi Leanne, thank you so much for your positive review. It feels good to know you enjoy staying with us. I will share this with my staff. Take care and we hope to see you again next time you're in Slave Lake.