2/10 Terrible
John, Marksville
Travelled with partner
13 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing is I specifically booked my room on Kings hwy in the medical district because I had an appointment with my doctor. When I got 2 or 3 miles from Shreveport it changed the property from Kings hwy to pines St. The room I booked was a 133.00 room, the place we stayed was a 22.oo facility. There was no garden tub, no wine, the pool and the hot tub water was way off pH levels. The hot tub plaster is worn down to the Sand mix and both me and my wife have strawberry on the bottom of our feet. The air conditioner did not Cool our room and when it stopped we got "Dead Silence" no fan no nothing. We were celebrating our 12th anniversary together and it turned out to be something of a bad experience. The room I booked was supposed to have a garden tub in room, wine, ect. It looked really nice. I feel like I was taken advantage of, and when we arrived the first words out of the little girls mouth was " Do you want to cancel". Although we weren't supposed to check in until 3 she bumped it up by 1 hour. It smells like a nursing home. Sorry I will have a hard time trusting this thing again.
John
Stayed 1 night in Jun 2024