Breakfast, lunch, dinner served; local cuisine
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Reviews of Park House Hotel

4 out of 5
Park House Hotel
Park Street, Shifnal, England

Reviews

8.4

Very good

Rating 10 - Excellent. 289 out of 751 reviews" "
Rating 8 - Good. 317 out of 751 reviews" "
Rating 6 - Okay. 100 out of 751 reviews" "
Rating 4 - Poor. 26 out of 751 reviews" "
Rating 2 - Terrible. 19 out of 751 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , fantastic room service. Menu was good. Good size room with separate working desk .
Stayed 1 night in May 2024
Response from Reception Team on 23 May 2024
Thank you very much for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

William

Nice place to stay and very helpful staff
Stayed 1 night in May 2024
Response from Reception Team on 12 May 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value and convenient for events at Telford International Centre (and much cheaper prices!) Shifnal Station is 5 minutes walk and 5 minutes travel to Telford Central. Staff were very polite and helpful!
Stayed 3 nights in May 2024
Response from Reception Team on 12 May 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

William

Really nice place to stay quite a few places to eat near to hotel especially Shifnal balti. Staff really helpful will be going back can’t beat the price
Stayed 2 nights in May 2024
Response from Reception Team on 11 May 2024
Thank you very much for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but spoiled by fact window wouldn't open, room was stifling. Gigantic bed , a bit on hard side. Breakfast standard buffet fare. Hotel undergoing extensive building work at moment. Pleased to see extensive solar panels on flat roof . Plentiful hot water. Staff friendly and helpful.
Stayed 1 night in May 2024
Response from Reception Team on 7 May 2024
Thank you for your feedback, we have passed this on to the management team. We are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great food, clean and comfortable rooms. Thank you
Stayed 1 night in May 2024
Response from Reception Team on 5 May 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
We arrived while the hotel was under construction so skips, unfinished work being carried out, the hotel does have character being an building inside does need attention carpets, replacement of spindles on the stairwell our room did need work in the bathroom (toilet flush loose new grouting needed ) and the floor boards very noisy when walking on them ( making it annoying for the people underneath) the garden does need attention (looking tied) the staff were friendly and the lady at reception helpful, my review is based on a 4 star rating which the hotel is, talking with the staff I can see the version Creast the company that own it, but for the size of the hotel may be put people in rooms that are completed,
Stayed 1 night in Apr 2024
Response from Reception on 1 May 2024
Thank you for your review. yes we are having a lot of work done to the hotel. hopefully we can welcome you back in the future when the work is complete.

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Used as a base for a few days. Friendly staff. Good breakfast and evening meal if you wanted it. Plenty of parking at the rear. Hotel and room could do with a freshen up decor wise but building work was ongoing in some parts but not intrusive. Good value for money will stay again next year when I visit the area convenient for railway and basic shops.
Stayed 3 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for your review. we hope to welcome you back in the future.

8/10 Good

Azam

Travelled with partner
Liked: Amenities
Beautiful place to stay at. Room clean and tidy, staff very attentive and helpful. Floorboards very noisy so need TLC to reduce the noise. We had a room at the front so early morning traffic was an issue as we are light sleepers. Looks like they are updating the hotel to take it back to its former glory, so may revisit after work has been completed.
Stayed 2 nights in Apr 2024
Response from Reception on 24 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wedding we went to was held there. Everything looked so beautiful and the staff were outstanding. Nothing was any trouble.
Stayed 1 night in Apr 2024
Response from Reception Team on 22 Apr 2024
Thank you very much for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Indra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was like a cottage feeling. Absolutely stunning.
Stayed 1 night in Apr 2024
Response from Reception on 21 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities
Nice property, some issues for room, needs some updating.
Stayed 1 night in Apr 2024
Response from Reception Team on 21 Apr 2024
Thank you for your feedback, we are currently undergoing a major renovation and hope you will visit us in the future to see all our improvements.

8/10 Good

Dawn

Business traveller
Liked: Staff & service
Staff was exceptionally friendly and helpful. During my stay there was remodeling going on - and the areas that have been renovated look fantastic, the areas that still need refurbishment, definitely need it. You have no ability to control the temperature in your room (no thermostat) which caused the room to become quite hot and stuffy at night, my allergies were bad so opening a window wasn’t possible.
Stayed 2 nights in Apr 2024
Response from Reception Team on 18 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay with us and we will pass on the information to our maintenance team. We hope to welcome you back in the future.

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location was good .⁵
Stayed 1 night in Mar 2024
Response from Reception team on 6 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Marcus

Stayed 1 night in Mar 2024
Response from Reception Team on 26 Apr 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a night out in Shifnal
Stayed 1 night in Mar 2024
Response from Reception on 2 Apr 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Jenette

Travelled with family
Lovely and clean feel it needs so love and care putting back into decor paid for breakfast separately when arrived however I do feel that there should have been more breakfast staff on only 2 when there was a wedding the previous day. Felt so sorry for the 2 staff running round after clean mugs topping up all hot food lots of people asking for more juice, bread, pastries etc very poor of the management
Stayed 1 night in Mar 2024
Response from Reception on 25 Mar 2024
Thank you for your feedback we are glad you enjoyed your stay and hopefully you can see the care that is being put back into the Park house whilst the refurb is going on.

10/10 Excellent

Stephen

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for the price
Stayed 2 nights in Mar 2024
Response from Reception on 23 Mar 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady on reception is always polite, friendly and cheerful
Stayed 2 nights in Mar 2024
Response from Reception team on 22 Mar 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Chris

Stayed 1 night in Mar 2024
Response from Reception team on 12 Apr 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Reception team on 22 Mar 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to welcome you back in the future.

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very tired hotel staff in reception nice but urgently needs some TLC on hotel decor
Stayed 1 night in Mar 2024
Response from Reception team on 20 Mar 2024
Thank you for your review, we are glad you enjoyed your stay. We are currently undergoing a major renovation and hope you will visit us in the future to see all the improvements

8/10 Good

Susan

Liked: Cleanliness, staff & service
Good value , very comfy beds, pet friendly and convenient for heading off on the m54 the next morning
Stayed 1 night in Mar 2024
Response from Reception team on 18 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Neil

Business traveller
Pleasant spacious room at a very reasonable price
Stayed 1 night in Mar 2024
Response from Reception on 16 Mar 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Property conditions & facilities
Shabby but clean. Refurbishment under way but a long way to go. Price reflects the state though
Stayed 1 night in Mar 2024
Response from Reception on 16 Mar 2024
Thank you for your feedback, we are currently undergoing a major refurbishment and hope you will visit us in the future to see all our improvements.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities
Property was under maintenance therefore not a true reflection. The onboarding staff where excellent on arrival and departure. The room was clean and of a good standard. The hot water in the shower took a little time to come through to the shower.
Stayed 1 night in Feb 2024
Response from Reception team on 12 Mar 2024
Thank you for your review, We hope to welcome you back in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly welcome.. clean bedroom..
Stayed 1 night in Mar 2024
Response from Reception on 8 Mar 2024
Thank you. We hope to welcome you back in the future.

10/10 Excellent

Vasisht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
old manor house had nice old unique properties to the building
Stayed 1 night in Mar 2024
Response from Reception on 8 Mar 2024
Thank you. We hope to welcome you back in the future.

8/10 Good

sean

Stayed 1 night in Mar 2024
Response from Reception on 25 Mar 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception team on 22 Feb 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Kim

Stayed 1 night in Feb 2024
Response from Reception team on 21 Feb 2024
Thank you for your review, we hope to welcome you again in the future.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were at this hotel for the band annual bu fight, what a brilliant choice of venue.
Stayed 1 night in Feb 2024
Response from Reception on 20 Feb 2024
Thank you for your review, we hope to welcome you back in the future.

8/10 Good

Helen

Liked: Staff & service, amenities, property conditions & facilities
The property is currently undergoing major renovations, but the areas already completed are excellent. The staff were all friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Reception team on 20 Feb 2024
Thank you for your review, We hope to welcome you back in the future.

6/10 Okay

Jan

Travelled with partner
The staff were very friendly and helpful. The breakfast was excellent. The building is a little tired but it looks as though this is being addressed. The water in the shower was so hot I couldn’t use it. I couldn’t adjust it or get any cold water at all.
Stayed 1 night in Feb 2024
Response from Reception on 18 Feb 2024
Thank you for your review, we are glad you enjoyed your breakfast. We apologise regarding your shower issue, if you let us know during your stay we always strive to fix these issues.

6/10 Okay

Clare

Stayed 2 nights in Feb 2024
Response from Reception on 15 Feb 2024
Thank you, we hope to welcome you back in the future.

8/10 Good

Clare

Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Thank you, we hope to welcome you back in the future.

8/10 Good

jason

Travelled with partner
Liked: Amenities
Lovely old building but needs investment. looking tired
Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Thank you. We are having a lot of work done to the hotel. the bar is all new. and am sure you noticed the event rooms and hallways are in the middle of being done. this will take time. we hope to welcome you back in the future. to see the improvements in the hotel.

6/10 Okay

trevor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating, and seeing too. Works taking place on site when I stayed.
Stayed 1 night in Feb 2024
Response from Reception on 15 Feb 2024
Thank you for your review, We are having a lot of work done to the hotel. but this will take time. We hope to welcome you back in the future and you see the improvements.

6/10 Okay

Patrick

Travelled with partner
Disliked: Amenities
I have visited the park house hotel twice now, We booked a table for an evening meal, the food was very poor in quality. The room was of a good clean condition, however the shower was very poor again, it’s either tool or too cold and not very good at all.
Stayed 2 nights in Feb 2024
Response from Reception team on 21 Feb 2024
Thank you for your feedback, we have passed this on to the relevant departments. We hope to welcome you back again in the future for a better experience.

6/10 Okay

Kevin

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Good staff
Stayed 1 night in Feb 2024
Response from Reception on 11 Feb 2024
Thank you

10/10 Excellent

Philip

Stayed 1 night in Feb 2024
Response from Reception on 11 Feb 2024
Thank you

6/10 Okay

Narinder

Business traveller
Stayed 1 night in Feb 2024
Response from Reception on 7 Feb 2024
Thank you for your review, we hope to welcome you back in the future.

8/10 Good

Yvonne

Travelled with partner
Liked: Staff & service, amenities
Was not aware that building work was happening until with arrived, although this did not effect us. The small 'cottage' rooms new decorating.
Stayed 2 nights in Feb 2024
Response from Reception on 7 Feb 2024
Thank you for your feedback, we try to ensure our building work causes the least disruption possible. We hope to welcome you again in the future.

10/10 Excellent

Niroshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception on 3 Feb 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and for money paid...really please
Stayed 1 night in Feb 2024
Response from Reception team on 3 Feb 2024
We are glad you enjoyed your stay with us, we hope to welcome you back in the future.

8/10 Good

gerry

Stayed 1 night in Jan 2024
Response from Reception team on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
……
Stayed 1 night in Jan 2024
Response from Reception team on 29 Jan 2024
Thank you for your review

2/10 Terrible

Kevin

Disliked: Property conditions & facilities, room comfort
Shame really
Shame really, was a nice place 20 yers ago but has been let go. Floor boards creaked, bedroom above was really noisy at night, lots of road noise from traffic , bathroom fittings loose and missing, floor tiles in bathroom not none slip so easy to slip on wet floor, wall tile grout not cleaned. Bath panel looked older than me an I,ve just retired. TV too small for the room so it was necessary to move the table nearer each night. Having building work done so it was like staying on a very untidy construction site. RECEPTIONIST WAS VERY HELPFULL , bar man not, when asked if i could borrow some scissors to open some bags was told not allowed to lend guests scissors, come on. Definitely not 4*, premier inn twice as good. Rubish and skips everywhere and a mobile caravan in the car park for the builers to sleep in, perhaps it was better than the hotel. Finally when you arrive there is a letter in the room thanking me for my cooperation and understanding whilst the place is a building site. At what point did I agree to that? Very overpriced for what it is and a lick of paint will not cure that
Stayed 8 nights in Jan 2024
Response from Reception team on 3 Feb 2024
We are sorry to hear you didn't enjoy your stay with us. I will pass this on to my team. As we like are guest to enjoy there stay, and it is always good to have feed back. We are having a lot of work done to the hotel as you have seen. we keep this in reasonable hours, and doesn't effect the guest areas.

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Reception team on 17 Jan 2024
Thank you for your review, we are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Eleanor jillian

Stayed 1 night in Jan 2024
Response from Reception team on 16 Jan 2024
Thank you for your review. we hope to welcome you back in the future.