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Reviews of Hilton Shenyang

4.5 out of 5
Hilton Shenyang
NO. 374 Qingnian Street Heping District, Shenyang, Liaoning Province

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent size room and view of the city. Staff was excellent.
Stayed 3 nights in Mar 2024
Response from Connie on 3 Apr 2024
Just wanted to thank you for your recent stay here at Hilton Shenyang! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Connie on 17 Jul 2023
Just wanted to thank you for your recent stay here at Hilton Shenyang! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

8/10 Good

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but a bit far from local shops.
This is a very nice hotel in south part of Shenyang. I have stayed there for one night because it is near the airport. The hotel room is clean and spacious. Service is great. Hotel staff are very friendly and helpful. There is a subway station just outside of the hotel. The only inconvenient I have found it this hotel is a bit far from local restaurants and shops. I have to walk about 15 mins to find a small local restaurant for local food.
Stayed 1 night in Jun 2023
Response from Connie on 26 Jun 2023
Just wanted to thank you for your recent stay here at Hilton Shenyang! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in Apr 2023
Response from Connie on 4 May 2023
Just wanted to thank you for your recent stay here at Hilton Shenyang! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for my mom and dad, they told me the hotel is so good and convenient. The metro Is located in front of the hotel and the buffet is delicious.
Stayed 3 nights in Mar 2023
Response from Connie Wang on 30 Mar 2023
Just wanted to thank you for your recent stay here at Hilton Shenyang! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Nov 2020
Response from 酒店管理部门 on 27 Jul 2021
Dear Valued Guest, thank you for choosing Hilton Shenyang and I’m glad to know that you are satisfied with our products and services. Located in the heart of the Shenyang city, Hilton Shenyang boasts an ideal base for both business and leisure travelers. We look forward to having you back again in the future.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Great place wonderful staff
Stayed 2 nights in Oct 2020
Response from Hilton Shenyang on 26 Oct 2020
Dear Valued Guest, thank you for choosing Hilton Shenyang and I’m glad to know that you are satisfied with our products and services. Located in the heart of the Shenyang city, Hilton Shenyang boasts an ideal base for both business and leisure travelers. We look forward to having you back again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Friendly, helpful staff (though a bit nervous with all of the covid restrictions in place right now). Everything was clean and quiet. Great view of the Golden Corridor from our window.
Stayed 2 nights in May 2020
Response from Hilton Shenyang on 27 May 2020
Dear Sir/Madam, Thank you for your feedback and for taking the time to share your experience during your recent stay in our hotel. It is our pleasure to know that you enjoyed your stay with us. We will keep trying our best to do better and better. Look forward to your next stay!

2/10 Terrible

ly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I do like the location of this hotel yet there's men at the check-in counter made me felt unwelcome. When I arrived he gave me that impatient face, like I owe him a billion dollars. I’m not upset just because this men but really disappointed that Hilton gave such service. I had stay in many different Hilton, this time just made me never choose Hilton again.
Stayed 9 nights in Jan 2020
Response from General Manager Paul WU on 20 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for your disappointment during your stay, and we have shared this with concerned department for immediate attention. Appreciate you could reach us via email for more details, thus we may learn from it and do it better next time. We look forward to welcoming you back as our valued guest again in future. Best Regards,

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenyang Business Stay
Very comfortable, clean hotel. The staff was very friendly and helpful. There was some English to Chinese conversion issues, but nothing serious. I like my room cool but I was was unable to turn the thermostat down with much effectiveness. They said the heat was on for the winter and couldn’t turn it to cool. Minor gripe, but I wish there was a window to open. Overall, an enjoyable stay.
Stayed 3 nights in Oct 2019
Response from Hilton Shenyang on 6 Nov 2019
Dear Robert, Thank you for your feedback and for taking the time to share your experience during your recent stay in our hotel. It is our pleasure to know that you enjoyed your stay with us. We will keep trying our best to do better and better. Look forward to your next stay!

10/10 Excellent

Tony, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Restaurant - breakfast is good, friendly staff and quality of pizza is good.
Stayed 2 nights in Aug 2019
Response from Hilton Shenyang on 5 Sept 2019
Dear Sir/Madam, Thank you for your feedback. It is our pleasure to know that you enjoyed our food and beverages. We will keep trying our best to do better and better. Look forward to your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hilton Shenyang on 16 Jul 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Hilton Shenyang on 12 Jul 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

Jorge, Round Rock, TX

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost nobody speaks basic conversational english! In a 5 star hotel bot even the receptionist - consierge are able to hrlp us!
Stayed 6 nights in Nov 2018
Response from Hilton Shenyang on 15 May 2019
Thank you for review. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to our hotel very soon!

10/10 Excellent

con

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Hilton Shenyang on 29 Sept 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

8/10 Good

Sai hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Hilton Shenyang on 6 Sept 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

8/10 Good

Chao Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Hilton Shenyang on 20 Aug 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL
New property that was gorgeous. Rooms amazing service excellent, above and beyond. Night manager actually had to pay my taxi because no way to change money, gave it back of course
Stayed 1 night in Jul 2018
Response from Hilton Shenyang on 10 Aug 2018
Dear Susan, Thank you for your feedback and for taking the time to share your experience during your recent stay in our hotel. It is our pleasure to know that you enjoyed your stay with us.We look forward to welcoming you back again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jun 2018
Response from Hilton Shenyang on 16 Jul 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

Vicky, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, near to subway station and staffs are very friendly. Chinese Restaurant is perfect, very traditional and delicious Chinese Northeast food. Will come back to stay here again!
Stayed 2 nights in May 2018
Response from Hilton Shenyang on 19 Jun 2018
Dear Vicky, Thank you for your feedback and for taking the time to share your experience during your recent stay in our hotel. It is our pleasure to know that you enjoyed your stay with us. We will keep trying our best to do better and better. Look forward to your next stay!

10/10 Excellent

Xueshuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great location, new hotel, nice breakfast. Gym during construction unction, hope can be ready soon
Stayed 2 nights in May 2018
Response from Hilton Shenyang on 4 Jun 2018
We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. Our gym and swimming pool will be re-opened on 18th June 2018, we hope to have the opportunity to welcome you back in the near future!

10/10 Excellent

RAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店地点不错，紧临地铁站，距离各大商圈也不远，早餐质量比较满意。服务也比较满意，维护保养的也还算不错，就是空气质量略感不佳。
Stayed 2 nights in Jun 2023
Response from Connie on 14 Jun 2023
尊敬的宾客您好，感谢您选择入住沈阳世茂希尔顿酒店并对我们给予高度肯定。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from 酒店管理部门 on 27 Jul 2021
Dear Valued Guest, thank you for choosing Hilton Shenyang and I’m glad to know that you are satisfied with our products and services. Located in the heart of the Shenyang city, Hilton Shenyang boasts an ideal base for both business and leisure travelers. We look forward to having you back again in the future.

10/10 Excellent

Runyu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
好
Stayed 1 night in Dec 2020
Response from 酒店管理部门 on 27 Jul 2021
尊敬的客人您好，感谢您选择沈阳世茂希尔顿酒店。为提供更加专业、优质的服务，我们也会有的放矢地不断完善酒店设施设备，为客人带来更好的入住体验。我们真诚地欢迎您再次莅临。

6/10 Okay

Verified traveller

日本のヒルトンに比べるとレベルが低すぎる。 スタッフが英語できない。 バイトレベル
Stayed 2 nights in Jan 2020
Response from Hilton Shenyang on 17 Feb 2020
Dear Valued Guest, thank you for choosing Hilton Shenyang and sharing your feedback with us. I’m sorry for not providing you an enjoyable stay. We will continuously implement hotel’s training plan for hotel team members to improve their English level gradually. Look forward to having you back again in the future. Hilton Shenyang

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔입니다.
1. 침대 시트에 부스러기 및 지저분한 것이 있어도 털어내기만 하고 교체를 해 주지 않습니다. 2. 1박당 보증금 500RMB가 필요합니다. 3. 피트니스 센터 (수영장 포함) 오픈 시간은 06:00 ~ 22:00 까지 입니다. 위 사항을 제외하고는 다 좋습니다.
Stayed 3 nights in Jan 2020
Response from Hilton Shenyang on 17 Feb 2020
Dear Valued Guest, thank you for staying at Hilton Shenyang. I’m sorry for not providing you an enjoyable stay with us. Upon receiving your feedback, we have appointed relative department to look into the case and improve hotel’s check-up procedure. As a general protocol, we will collect certain amount of deposit depending on your length of stay and thank you for your understanding. We look forward to having you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
방이 넓고 깨끗하며 화장실에 욕조와 변기, 샤워부스가 나눠진 점이 특히 좋았다. 불을 한 번에 끌 수 있는 시스템도 작은 센스. 온도조절도 잘돼서 방이 금방 따뜻해지고, 온수도 잘 나온다. 어메니티도 다 갖춰져있고 다음에 또 방문의사 100%
Stayed 1 night in Jan 2020
Response from Hilton Shenyang on 17 Feb 2020
Dear Valued Guest, thank you for choosing Hilton Shenyang and I’m glad to know that you are satisfied with our products and services. Located in the heart of the Shenyang city, Hilton Shenyang boasts an ideal base for both business and leisure travelers. We look forward to having you back again in the future.

10/10 Excellent

JUYEON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hilton Shenyang on 17 Feb 2020
Dear Valued Guest, thank you for staying with us and rating us online. We look forward to having you back again in the future and providing you a home away from home.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
심양힐튼후기(보증금받아요)
전체적으로 괜찮은 편이였고 시설, 먹는것도 좋았습니다. 하지만 생각지 못한 보증금(스넥바등 이용)을 요구하여 원치 않게 카드결재하였고 체크아웃시 취소가 바로 이루어지지 않고(이유는 점검 후 이용하지 않았으면 취소해주겠다며)현재까지도(7일이지난시점) 취소가 안된것이 아쉽네요
Stayed 1 night in Dec 2019
Response from Hilton Shenyang on 6 Jan 2020
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事のビュッフェは良かったです。果物まで美味しく頂きました。
Stayed 4 nights in Sep 2019
Response from Hilton Shenyang on 15 Oct 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We will keep improving our service and we wish to provide high quality service to you in the future.

8/10 Good

ヒミコ, 大阪

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
クレジットカードでの預かり保証金の説明がよくわからず不安を覚えた。
Stayed 4 nights in Aug 2019
Response from Hilton Shenyang on 20 Aug 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We will keep improving our service and we wish to provide high quality service to you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就这样吧
电话的接线生感觉不知道状况，问一堆问题都答不出来，还要我直接上前台问....
Stayed 1 night in Jul 2019
Response from Hilton Shenyang on 16 Jul 2019
尊敬的客人您好，感谢您选择沈阳世茂希尔顿酒店。为提供更加专业、优质的服务，我们也会有的放矢地不断完善酒店设施设备，为客人带来更好的入住体验。我们真诚地欢迎您再次莅临。

10/10 Excellent

Uemit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Service!
Stayed 2 nights in Jun 2019
Response from Hilton Shenyang on 24 Jun 2019
Dear Uemit, Thank you for your feedback and for taking the time to share your experience during your recent stay in our hotel. It is our pleasure to know that you enjoyed your stay with us. We will keep trying our best to do better and better. Look forward to your next stay!

8/10 Good

ju, Tokyo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
コンシェルジュデスクの男性が英語を話さなかったことには非情に驚いた
Stayed 4 nights in May 2019
Response from Hilton Shenyang on 11 Jun 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We will keep improving our service and we wish to provide high quality service to you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
景色がよく、部屋も広くすごしやすかった。 地下鉄が近いので出かけるにも便利 今回は朝食がないプランだったのでつぎはつけたいと思う
Stayed 4 nights in Apr 2019
Response from Hilton Shenyang on 13 May 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次入住，整体还是满意的，只是房间里有烟味，空气净化器的滤网长久没有清洁，净化效果不明显。
Stayed 4 nights in Apr 2019
Response from Hilton Shenyang on 13 Jun 2019
尊敬的客人您好，感谢您选择沈阳世茂希尔顿酒店，并对我们的服务给予肯定。酒店地处城市中央，宾客可轻松前往商业中心、领事馆、会展中心和地铁站，是商务和休闲旅客的理想下榻之处。为提供更加专业、优质的服务，我们也会有的放矢地不断完善酒店设施设备，为客人带来更好的入住体验。我们真诚地欢迎您再次莅临。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
２回目なので安心して利用できました。
Stayed 1 night in Apr 2019
Response from Hilton Shenyang on 13 May 2019
Dear Sir/Madam, Thank you for your feedback. It is our pleasure to know that you enjoyed your stay with us every time. We will keep trying our best to do better and better. Look forward to your next stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Convenient area, fair price for the experience
Stayed 1 night in Dec 2018
Response from Hilton Shenyang on 31 Jan 2019
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018
Response from Hilton Shenyang on 28 Nov 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

8/10 Good

Choco, 日本大阪府

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018
Response from Hilton Shenyang on 10 Oct 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Hilton Shenyang on 1 Aug 2018
Dear Sir/Madam, We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us.We look forward to welcoming you back to our hotel very soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Hilton Shenyang on 3 Aug 2018
Dear Sir/Madam, Thank you for choosing Hilton Shenyang. We look forward to hear more comment from you and wish to provide high quality service to you in the future.

10/10 Excellent

Bong hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Hilton Shenyang on 29 Jun 2018
Dear Sir/Madam, Thank you for taking the time to provide feedback on your recent stay with us. We wish you enjoyed our hospitality, and hope to see you again soon.

10/10 Excellent

YOSHIHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
Stayed 2 nights in May 2018
Response from Hilton Shenyang on 4 Jun 2018
Thank you for review. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to our hotel very soon!

8/10 Good

カンテラ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネスに便利
高級ホテルですがトイレがウオシュレットでなかった そのほかは最高レベルでした 朝食の品ぞろえも最高でした
Stayed 2 nights in May 2018
Response from Hilton Shenyang on 4 Jun 2018
Thanks for feedback. Both positive and negative comments noted, and we will address to improve and never give up on enhancing the service quality. With best personal regards and hope to hear from you in the near future!

8/10 Good

FONG KUN, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次再入住
不錯
Response from 盛世小希 on 11 May 2018
尊敬的宾客您好，盛世小希感谢您对沈阳世茂希尔顿酒店的赞誉，同时十分感谢您提出的宝贵意见，我们会有的放矢地不断完善酒店的设施设备，为客人带来更好的入住体验。与此同时，酒店提供多样的餐饮选择，无论是荟萃全球美味的盛宴全日制餐厅，还是独具本地特色的盛京中餐厅，亦或是清静幽雅的颂大堂吧，都将带给您满意的舌尖之旅。真诚地期待您再次莅临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's a nice Hotel. I was able to communicate with hotel's staff in English.
Stayed 1 night in Feb 2018
Response from Hilton Shenyang on 1 Aug 2018
Thank you for staying at Hilton Shenyang. It is always pleased to know how you enjoyed your stay here and the service we provided. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便利
フロントスタッフ、清掃担当の対応は非常に良かった。英語も通じ早朝のタクシー予約もスムーズであった。
Stayed 1 night in Feb 2018
Response from Hilton Shenyang on 1 Aug 2018
Thank you so much for your staying at Hilton Shenyang, and taking your precious time to share with us your experience. It always pleases me to see guest's satisfaction with great service from my team as well as facilities. We wish to welcome you back when you visit this fantastic city again next time.