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"I came in 2021 and I found stains on the pillow case. I thought it’s under new management and it would have changed. This time I found stains on my bath towel. There was a round hole in the ceiling above my bed. The furniture is tatty and tied. Needs replacing. Pillows are probably the worse I have ever come across. Breakfast s mediocre. I asked for hash browns and was given what looked like pakoras or onion bajis. Was told these are a form of hash browns. Iron and ironing table is of high demand apparently so is taken from your room immediately. I can’t watch the TV because of the room layout. One of the posts on the four poster bed comes directly int he centre of the screen. I have to say the cleaning staff are so polite. Sajawal at reception is excellent and gets the job done when approached. Very professional. It’s very sad to see such an amazing hotel going to ruins. "

"Other than safety of the hotel and 5 restaurants to choose from, staff are really friendly and helpful. But above all, the thing I like the most is Mughal style interior design in hallway and public space in reception area and restaurant, which makes my trip to Lahore feel worthwhile. I have travelled almost 100 countries, this is one of the best hotels I’ve stayed."

"I recently stayed at Four Seasons by Sheraton Lahore and had a pleasant overall experience. The staff were exceptionally professional, attentive, and made the stay comfortable from check-in to departure. Their service stood out as one of the highlights of the visit. The breakfast, while somewhat limited in variety, was well-prepared and enjoyable. Quality definitely made up for the smaller selection. The building itself is on the older side, but it is clearly well maintained, which reflects positively on the management’s upkeep standards. Security was also very reassuring throughout my stay. I felt safe at all times, which is especially important when traveling. I also appreciate that they provided a shuttle to pick me up and return me to the airport promptly. Overall, it’s a solid choice for anyone visiting Lahore, particularly if you value good service and a secure environment."

"Walked into room ice cold was told they turned off main for heat, after several hrs they brought a portable heater. The floors are dirty I wore brand new socks when I looked under it was filthy. Hotel advertised for Eid event the whole reason of me booking was told on actual Eid day no such event. I asked where the pool was just to be told it’s down for maintenance. I left an upscale property in dha phase 6 to come to this nightmare! I would not recommend this place. "

"Yes room very clean, staff always agreeable to any request. Breakfast ample and of good variety of Pakistani and western food. "

"The staff is what makes this place. My experience has been great, the hotel was clean, food was great but customers service especially by Rehan and Ashraf exceeded all expectations by me, well done. "