Shanzu Hotels, Mombasa

"everything was perfect!"

"I reslly enjoyed my stay , thank you all so much "

"Clean spacious rooms. Beds are comfortable and bathrooms are nice and well lit. "

"The owner baited and switch pricing leading to higher bills .Unpleasant smell especially in the kitchen and bathrooms. Uncomfortable beds dust linens we felt unsafe ."

"Lovely place to stay. It is a little old and could use some renovations. The AC is quite old but it works you just have to be patient. The internet isn’t strong enough in the room but someone sorted out our TV when we complained and we could stream movies. Housekeeping is amazing and the hotel has commendable hygiene standards. We got our beddings and towels changed daily. Our room was also cleaned and common areas were kept clean. The food is amazing. Special thanks to Chef Anne who took time to chat with us. She was lovely. I especially really enjoyed that there was lots of options on every meal. They have some amazing waiters like Elizabeth, Methu, Johnstone, Ian, and a young lady that mostly served us when we were in the beach area. However, part of their waiters could use more training on customer service especially those that were working the breakfast shift on Sunday 7th Dec and Wed 10th Dec. One lady was particularly very rude and disinterested. Generally, it was a good experience we enjoyed our stay and might consider coming back. "

"The room was very clean,the staff were very nice and respectful "

"This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended. "

"The staff were fantastic right across the hotel. Look forward to bringing my next group here in 2026"

"The Hotel was clean, had excellent service and staff. I'll would be happy to go back. "