The hotel is in an excellent location along the Huangpu river, with great views but away from the busier, touristy areas. From the beginning, staff made all the difference in my stay. I had reserved a river view room at a certain price, but when I arrived my room was a city view. The front desk attendant asked her supervisor, Chloe, to assist. Chloe immediately arranged for me to have the room I originally booked and for the correct price. She and the other staff were helpful and courteous throughout this process. They also helped me find a casual restaurant within walking distance of the hotel that was open late since my flight had arrived late. I also needed help locating an area of the city recommended by a friend, and Chloe gave me directions for the taxi driver and asked a bellhop to get me a taxi. After I had returned home to the US I noticed a charge on my bill that didn't seem right. Chloe had given me her contact information so I was able to email her about this and she responded promptly and quickly cleared up the issue for me. Chloe, and another staffer, Demi, made all the difference in a short but enjoyable stay in Shanghai. I look forward to my next return.