2 bars/lounges

Reviews of Shanghai Marriott Hotel Riverside

5 out of 5
Shanghai Marriott Hotel Riverside
99 Jiangbin Road, Huangpu District, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 177 reviews" "
Rating 8 - Good. 60 out of 177 reviews" "
Rating 6 - Okay. 18 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 4 out of 177 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

TRudi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel surely needs an upgrade inside out. The atmosphere was terrible
Stayed 5 nights in Mar 2024

6/10 Okay

Mohammad

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Outdated hotel, facilities need to be upgraded, room service and restaurants options are limited for Muslim travellers
Stayed 2 nights in Mar 2024

10/10 Excellent

Koh Sing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Sep 2023

10/10 Excellent

Li

Stayed 1 night in Aug 2023

10/10 Excellent

Zhiwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Zhiwei

Stayed 1 night in Jul 2023

2/10 Terrible

Jiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
The morning breakfast buffet was great, with a good selection and attentive staff. The concierge was also helpful in hailing/booking a taxi. However, considering my extended stay, the hotel apparently had a large amount of connecting rooms with terrible sound proof. During the first 6 nights of my stay, I I could hear my next door guest talking/laughing/unpacking until late hours of the night/early hours of the morning. This was really disruptive and half way during my stay, esp. considering this was a business trip. I had to pack/unpack and change room at 1am in the morning.
Stayed 13 nights in Jan 2020

10/10 Excellent

piyush

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Great hotel, very nice location. Had a comfortable stay.
Stayed 2 nights in Oct 2019
Response from Lynn on 31 Oct 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay. We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Percy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lynn on 31 Oct 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new Go To in SH! Great hotel.
Everything was excellent. Reception staff, concierge, restaurant staff and spa/pool/gym. Choice of western style or Chinese food. (If you’re feeling the need for western, highly recommend the chicken panini). Fabulous location just a 5 min walk to “The Greenway” a 3K stretch along the river, with an amazing run paths, views and mingle with fellow runners, lots of them. 12 min walk to Luban Road Metro. Always felt safe. My new go to destination in SH. 10 min taxi ride to all the main areas, The Bund, Nanjing Road etc.
5 min walk from hotel on ‘The Greenway’ taken during my run.
5 min walk from hotel on ‘The Greenway’ taken during ev run run.
5 min walk from hotel on ‘The Greenway’ taken during ev run run.
Stayed 7 nights in Oct 2019
Response from Lynn on 17 Oct 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay. We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy that our great enviornment and outstanding service met all your expectations during your stay! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Shanghai
Great hotel and friendly staff
Stayed 4 nights in Oct 2019
Response from Lynn on 12 Oct 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay. We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Lynn on 8 Oct 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside. We are really glad to know that you enjoyed your stay. We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Arva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NA
Stayed 6 nights in Sep 2019

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Lynn on 11 Sept 2019
We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We look forward to hosting you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lynn on 3 Sept 2019
Dear Customer, Thank you very much for choosing stay in Shanghai Marriott Hotel Riverside.We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy that our fabulous dining and outstanding service met all your expectations during your stay! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Lynn on 19 Jun 2019
Thank you for staying with us at the Shanghai Marriott Hotel Riverside.We appreciate that you were satisfied with your last stay. We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

8/10 Good

Verified traveller

Stayed 5 nights in May 2019
Response from Lynn on 23 May 2019
尊敬的客人,您好!感谢您选择上海绿地万豪酒店,并满意此次入住。真诚地期待您的再次光临并收获更好体验。

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Lynn on 8 May 2019
Thank you for staying with us at the Shanghai Marriott Hotel Riverside.I appreciate that you took the time to post such a positive review. We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Albert, Millbrook, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated with beautiful view of the river. A bit isolated... lacking the activity of the Bund.
Stayed 6 nights in Mar 2019
Response from Lynn on 9 Apr 2019
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay.We are really glad to know that you enjoyed your stay. We are looking forward to your next time's visiting!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and definitely marriot standard
nice and clean hotel - definitely marriot standard the only issue i had was with the room temperature - its always get warm at night and the temperature control doesn't work, i had this issue two times i stayed in the hotel the staff was amazing and helpful
Stayed 4 nights in Jan 2019
Response from Lynn on 27 Feb 2019
Dear customer, Thank you for staying at the Renaissance Shanghai Pudong Hotel and taking time to share your valued comments with us on your last stay. As we pride ourselves on delivering a memorable hotel experience, we are glad that we do meet your expectations. One of our key priorities is to provide the highest level of friendly and courteous service. Thank you for staying at our hotel and we hope to serve you again next time. If you need any assistant for your future stay, please feel free to contact us.

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Carol on 9 Nov 2018
Thank you for staying at the Shanghai Marriott Hotel Riverside.We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy that our outstanding service met all your expectations during your stay! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Centrally located. Will definitely return to this hotel for future visits.
Stayed 4 nights in Oct 2018
Response from Carol on 3 Nov 2018
Thank you for staying with us at Shanghai Marriott Hotel Riverside. I appreciate that you took the time to post such a positive review. We are very glad that you have a good time at our hotel. It is also great to see that you were satisfied with our convenient location. As always, it is a pleasure to have you stay with us and we look forward to see you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
It was a nice stay. I was a little surprised that there were not more restaurants around the hotel. A pleasant stay that is in a quiet area.
Stayed 1 night in Oct 2018
Response from Carol on 30 Oct 2018
Thank you for staying at the Shanghai Marriott Hotel Riverside and taking time to share your valued comments with us on your last stay.We are really glad to know that you enjoyed your stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy that our outstanding service met all your expectations during your stay! We will continue to maintain our standards to enhance the overall experience of our valuable guests. We look forward to hosting you soon.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 2 nights in Sep 2018
Response from Carol on 13 Sept 2018
Dear customer, everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service performance in the future. We are looking forward to the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a comfortable one. polite and very helpful staff.
Stayed 4 nights in Dec 2017
Response from Carol on 8 Jan 2018
Dear customer, Very nice to learn of the much positive image of our hotel towards your visit.Your positive comments will be a good encouragement to our team. The staff here treat every guest like a family which serve to the cordial hospitality. We look forward to welcoming you in near future again. Have a nice day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent for SH, a bit out of the way.
Very happy with the Business lounge on the top floor (Marriott Gold). If you have some time, take a walk or jog along the riverside esplanade. Overall, very good.
Stayed 1 night in Oct 2017
Response from Ashley on 4 Dec 2017
Dear David, Thank you for sharing the comments of your stay. Nice to hear that you had a wonderful experience on the executive floor during your stay.The associates in the hotel are willing to do their best to meet every guest really need.Hope to welcome you back in a not too distant future. Best regards, CZ

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, stafff went above and beyond. Highly recommend.
Stayed 3 nights in Aug 2017

10/10 Excellent

long, orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything satisfactory, except I notice the towels and bed sheet are not dry. Feel damp when I touch it. Everyday the same. Weather is fine everyday. I The other Hotel that I stayed The next few days in shanghai does not have this problem.
Stayed 4 nights in Aug 2017
Response from CZ on 4 Sept 2017
We again thank you for sparing your time to share your experience at Shanghai Marriott Hotel Riverside. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, spacious hotel - made for an American guest.
Stayed 1 night in Jun 2017

10/10 Excellent

Duwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost sleepless in Shanghai
I made a last minute reservation, and was a bit harried by the time arrived, as I had just arrived from the US. The staff could tell that I was a bit tired and unhappy, because the reason for my last min reservation, is that the hotel I was going to stay at originally was overbooked and my reservation given away. Needless to say, my future is with Marriott Shanghai... the other place was a bit smoothie anyway. In the end, I won our
Response from Ashley on 31 May 2017
We again thank you for sparing your time to share your experience at Shanghai Marriott Hotel Riverside. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel and excellent service.If only the walls between the rooms are more soundproof.
Response from Ashley on 24 Apr 2017
Glad to know you enjoyed our hotel stay and everything..Your positive comments will be a good encouragement to our team . The staff here treat every guest like a family which give guests a memorable stay. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for business trips.
Response from Ashley on 27 Mar 2017
Glad to know you enjoyed our hotel stay and location! You are right on our location, we have everything you need within walking distance including public transportation.We look forward to welcoming you in near future again. Have a nice day. Kind Regards,

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is not in a good location - it is across the road from a garbage transfer station. I was told I had free Wi-Fi in my room - but every time I tried to log in, it asked me to pay. The staff at the desk were vague and suggested I pay and they would refund. HaHaHa - why not just give me the code. I wont stay there again
Response from General Manager on 18 Jan 2017
Dear valued guest, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review. Actually, it is free to use hotel Wifi once joining the Marriott Rewards free of charge. Besides, I’d like to introduce the convenient hotel location for you to Shanghai Pudong International Airport within 45 minutes, 30 minutes to Shanghai Hongqiao International Airport, and 20 minutes to Shanghai Railway Station. Shanghai Metro Line 4 and Line 13 are in walking distance as well. Tian Zi Fang, Xin Tian Di and the Mercedes Benz Arena are all within 3km from the hotel. We look forward to being of assistance to you again hopefully soon. Kind regards.

10/10 Excellent

Ted, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The hotel is in an excellent location along the Huangpu river, with great views but away from the busier, touristy areas. From the beginning, staff made all the difference in my stay. I had reserved a river view room at a certain price, but when I arrived my room was a city view. The front desk attendant asked her supervisor, Chloe, to assist. Chloe immediately arranged for me to have the room I originally booked and for the correct price. She and the other staff were helpful and courteous throughout this process. They also helped me find a casual restaurant within walking distance of the hotel that was open late since my flight had arrived late. I also needed help locating an area of the city recommended by a friend, and Chloe gave me directions for the taxi driver and asked a bellhop to get me a taxi. After I had returned home to the US I noticed a charge on my bill that didn't seem right. Chloe had given me her contact information so I was able to email her about this and she responded promptly and quickly cleared up the issue for me. Chloe, and another staffer, Demi, made all the difference in a short but enjoyable stay in Shanghai. I look forward to my next return.
Response from Lynn on 27 Sept 2016
It is nice to hear of your pleasant stay and positive comments. Am pleased to hear that we managed to break the ice and make you feel at home ,not to mention the variety of shopping and dining options you found surrounding our hotel. Again, it is great to hear that Chloe and Demi who managed to impress you most.They has made the extra miles and won your 5-star rating. Your message will be passed on as an encouragement to her and the team. Hope to welcome you back in a not too distant future.

8/10 Good

HING FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relax trip
The Sky bar was comfortable & with nice view and staffs was nice too.
Response from General Manager on 19 Sept 2016
It is nice to hear of your pleasant stay and positive comments.Am pleased to hear that you were satisfied with our Yu Bar at 28th floor with fanscinating riverside view day&night. Hope you also indulged beverage in our bar.Your message will be passed on as an encouragement to the team. Hope to welcome you back in a not too distant future.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel. Wifi is terrible though.
Overall it was a nice stay. Good hotel, nice rooms, great bars, bad wifi though. And cell phone service in the room is not good either.
Response from Lynn on 5 Sept 2016
Dear Cherry, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review: we were happy to learn that you enjoyed your stay and your kind words are much appreciated. The shortcoming you mentioned has brought our attention to it, we defenitely will take certain actions to improve ASAP. We look forward to being of assistance to you again hopefully soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience
I enjoyed my stay at the Marriot, the room was very comfortable and overlooked the river which was a nice view. It was quiet and peaceful there, the staff were very friendly and helpful.
Response from Lynn on 5 Sept 2016
Dear Cherry, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review: we were happy to learn that you enjoyed your stay and your kind words are much appreciated. We look forward to being of assistance to you again hopefully soon. Kind regards

10/10 Excellent

cherry, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice
Spacious room. Strong wifi, all staff are very frIendly, especially the girls at the lobby bar. I enjoyed my 4 nights stay there during my last business trip. Will highly recommend it for both business and leisure!
Response from Lynn on 2 Aug 2016
Dear Cherry, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review: we were happy to learn that you enjoyed your stay and your kind words are much appreciated. We look forward to being of assistance to you again hopefully soon. Kind regards

8/10 Good

Jill, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of the river
Hotels.com calls it Marriott Riverside but all the signage says Marriott Luwan. I was afraid I was at the wrong place but Luwan is correct. I was working in the Xuhui area by Shanghai Stadium and it would have been faster (and cheaper of course) to take the subway rather taxis, traffic is awful in that area.
Response from Ashley on 13 Jul 2016
Dear Jill, thank you first for choosing Shanghai Marriott Hotel Riverside.Nice to inform you that the hotel already renamed from Shanghai Marriott Hotel Luwan to Shanghai Marriott Hotel Riverside because it really has nice riversider view as you enjoyed. Hotel location is convenient to Shanghai Pudong International Airport within 45 minutes, 30 minutes to Shanghai Hongqiao International Airport, and 20 minutes to Shanghai Railway Station. Shanghai Metro Line 4 and Line 13 are in walking distance as well. Tian Zi Fang, Xin Tian Di and the Mercedes Benz Arena are all within 3km from the hotel. We look forward to being of assistance to you again hopefully soon. Kind regards.

6/10 Okay

Patrick, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Not so impressive from a Marriott hotel
The food from Room Service have a lot of room for improvement no matter on the presentation as well as the food itself. The quality of breakfast like food choices and staff service also need to be improved.
Response from Ashley on 7 Apr 2016
Dear customer,everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. The issue you mentioned will be conveyed to concerned department. And certain actions will be taken for sure. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.We are looking forward to the pleasure of welcoming you back soon.

10/10 Excellent

Shlomy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel in shanghai.
Nice hotel. Very friendly staff. Great hotel restaurants.
Response from Ashley on 21 Jan 2016
Dear valued guest, thank you for sharing your stay with us. Hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal and great place
Very nice building and facilities
Response from Ashley on 21 Jan 2016
Dear valued guest, thank you for sharing your stay with us. Hope to see you again soon.

8/10 Good

Dan, Hangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
South Bund
Great customer service in the restaurant
Response from Ashley on 21 Jan 2016
Dear valued guest, thank you for sharing your stay with us. Hope to see you again soon.

10/10 Excellent

Mo, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the exhibition centers.
Great facilities make this an ideal destination hotel. Had to be confined to the premises during the Typhoon. Great gym with a great pool. Great restaurants with good food. Great bar on the 28th floor called Bar Yu.
Response from Ashley on 21 Jan 2016
Dear valued guest, thank you for sharing your stay with us. Hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Beautiful hotel, room is big and new, the location is bit out but not too far from Xintiandi
Response from Ashley on 21 Jan 2016
Dear valued guest, thank you for sharing your stay with us. Hope to see you again soon.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ashley on 25 Jan 2016
Dear customer,everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.We are looking forward to the pleasure of welcoming you back soon.

10/10 Excellent

Ari, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUALITY STAY
Although the hotel is not very central, it is a terrific place to stay in Shanghai, extremely clean, professional and the best breakfast.