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"I was very impressed with the timely response of staff who assisted with arranging a wonderful half day tour of Old Shanghai and the French Concession. The hotel room was spacious and very clean. Check in was also very smooth and David was very helpful in assisting with joining Fans of M.O. and readily assisted with explaining the many facilities at the hotel. I definitely enjoyed the high quality swimming pool and the spa treatment was another exceptional experience."

"Staff was very polite and helpful "

"Great location and ptoperty close to most of the attractions."

"Staff were great. Amenities were fantastic. We loved our stay "

"Amazing stay at the Grand Hyatt, staff were amazing, room was clean and spacious with an amazing view and the amenities were really nice as well! Would definitely stay here again!"

"The staff had my stay feel like home with would like to thank the staff like LiLy, Diana and Quain G for wonderful service"

"The room was fantastic. Clean, tidy and comfortable. The staff were fantastic. They were attentive and helpful. The location was outstanding. Lastly the rooftop bar with the views just stunning! "

"staff friendly, all good."

"Service, staff and location. "