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Reviews of Best Western Shaftesbury The Royal Chase Hotel

3 out of 5
Best Western Shaftesbury The Royal Chase Hotel
Royal Chase Roundabout, Shaftesbury, England

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 368 reviews" "
Rating 8 - Good. 149 out of 368 reviews" "
Rating 6 - Okay. 57 out of 368 reviews" "
Rating 4 - Poor. 25 out of 368 reviews" "
Rating 2 - Terrible. 10 out of 368 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lindsey

Travelled with family and small children
Liked: Cleanliness, staff & service
It felt very family oriented.
Stayed 1 night in Apr 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint staff were great
Stayed 4 nights in Apr 2024
Response from Fin on 26 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fin on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

6/10 Okay

Becky

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Fin Heys on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.

10/10 Excellent

Anthony, Reston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Returning at 10.30 pm there was no available parking due to an outside booking. Excellent reception staff ,- especially the one who moved her car to provide a space for me. Floors not hoovered, faux leather chair split, paint peeling from ceiling, hairs in bath and on tiles.
Stayed 1 night in Feb 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was ok not as clean as it could be otherwise good stay I would stay again
Stayed 1 night in Feb 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot staff were proper especially viv who helped me with everything lovely and warm despite cold weather
Stayed 4 nights in Jan 2024

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast - shocking
Breakfast took an hour. Run by One person who was happier singing and doing dishes than serving and cooking.... Not Impressed.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent venue for family reunion
Excellent faciliities. We enjoyed having the swimming pool. The bedroom and bathroom was comfortable and spotlessly clean. Staff were very helpful, both on Reception and in the breakfast area. The breakfast menu was great . Car parking was sufficient. There was no traffic noise and the grounds were attractive and well kept.
Stayed 1 night in Dec 2023

10/10 Excellent

Caleb

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Room was cold and shower delivered cold water only . Staff were friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Clare stringer

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Festival of lights
Had a great night sleep and enjoyable breakfast. Recommend staying ( very good )
Stayed 1 night in Nov 2023

10/10 Excellent

david

Stayed 2 nights in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent mid range hotel. The room was clean and comfortable, breakfast was good and the pool is a nice bonus.
Stayed 1 night in Nov 2023

8/10 Good

Sara

Stayed 1 night in Nov 2023

8/10 Good

Brett

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property is tired and in desperate need of refurbishment. Not a comfortable/pleasing stay
Stayed 1 night in Nov 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel, bit dated
Hotel is very dated, but clean, nice big bedroom, comfy bed, excellent breakfast. Staff were friendly and helpful especially Mandy on the desk who went above and beyond to help us, thankyou
Stayed 1 night in Oct 2023

6/10 Okay

bryn

Liked: Staff & service
WiFi useless very poor signal whoever you tried it. and unsecured network so unable to use for business. Shower not working properly scalding or freezing. No inbetween. Tv hit and miss works sometimes not others. Looks a bit run down from outside. But inside was clean. Evening meal was very good. But full English breakfast was sub standard. I sausage without taste 1 rasher of overcooked bacon 1 mushroom with no taste whatsoever half a small tomato and 2 poached eggs (as requested.)One cooked to solid the other undercooked and slimy. The black pudding was the size of a 50ppeice and tasted like it had been cooked in engine oil. The toast and has browns were great. The coffee was from a multi use machine and was foul. It was so bitter I couldn’t drink it. Saying that the staff I encountered were excellent. Would I stay again? No not at that price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Malc

Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

lee

Stayed 1 night in Sep 2023

8/10 Good

Miss

Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Liked: Amenities
Clean and comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Emma

Stayed 1 night in Sep 2023

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Bar only open 6-9 pm. Dinner only 6.30-8.30!! Slimming world staff parking in one of only 2 blue badge spots. Staff great especially afternoon/ late reception and breakfast servers
Stayed 3 nights in Sep 2023

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

T

Business traveller
Liked: Staff & service
Adequate..
Dated rooms, mainly clean but in need of modernising. TV was small and basic, no HD. Shower over bath with curtain.
Stayed 1 night in Aug 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely dated property with very dated facilities. No climate control. No power showers. Limited choice at breakfast.
Stayed 1 night in Sep 2023

6/10 Okay

Valerie

Stayed 1 night in Aug 2023

6/10 Okay

Rupert, St Peter Port

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

wayne

Travelled with family and small children
Liked: Amenities
breakfast not good on this occasion
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok
It’s expensive for what you get. The hotel is quite dated and in need of an update. When we arrived the bar closed before 9.30pm despite the hotel information in the room saying it would close at 11pm. Breakfast service was slow and chaotic. The rooms were very hot despite the weather not being hot. The rooms were very clean and served the purpose but I’d expect to pay a lot less for what we got.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel is tired, room was clean and large. No room service although this was advertised and only one poor waitress at breakfast who was totally overwhelmed. This led to us skipping breakfast although we were still charged for it. Unhelpful receptionist when checking out. Wouldn’t stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Caelia

Liked: Property conditions & facilities
Disliked: Cleanliness
Room not clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and helpful. We enjoyed the pool and the room was clean and comfortable. The breakfast was good.
Stayed 1 night in Jul 2023

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nearly everything was a bit worn and tired. I had to change rooms as the room door would not close properly and an alarm kept going off. This was done quickly which was good. The toilet kept running water into it. On arrival back to the hotel at 8:25 pm, I asked if I could have a sandwich. I was told they had just stopped serving food. Dinner was from 6:30 pm to 8:30 pm but there was supposed to be a 24 hour room service?? Breakfast was good and the staff were helpful.
Stayed 2 nights in Jul 2023

8/10 Good

Nick

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Mixed reception, corners cut
Mixed reception, corners cut Arrived to be met by the most unhelpful and unfriendly receptionist who basically grunted and pointed. Thankfully the later staff couldn’t have been more helpful and friendly. Room was hot, it wasn’t a particularly hot day, no air con just a very small and very noisy fan, so choose between no sleep from being too hot or no sleep due to noisy fan! Arrived to be told they weren’t serving meals that evening and the pool is open to public so always rammed. Room looked clean but on closer inspection it wasn’t particularly clean at all. It saved us an early morning long drive but wouldn’t recommend.
Stayed 1 night in Jul 2023

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent. Staff very helpful. Food good and reasonably priced. Accomodation expensive! Only complaint they forgot our alarm call.
Stayed 1 night in Jun 2023