A bit disappointing when staff assists another customer although I had been there first and had been waiting quite a long while already. Wish staff would try to be a bit more attentive or mindful of such issues.
Although Seoul is now a very international city, I found that staff's level of english was not fluent enough for basic hotel conversations (ie - when asking for cutlery or requesting to sign up for the rewards program)
Hotel is beautifully designed and comfortable rooms, however there are huge issues with plumbing - the water does not go down well in the shower or wash basin. When showering, one ends up standing in inches of water. Same when washing hands or face.
As for the bed mattress, as someone with back shoulder neck issues their mattress is too soft and made it hard to fall asleep and resulted in neck pains. For a newer hotel barely a year old, surprised to find the the mattress dipping in the centre already. Not sure if there are different options but will ask in future.
If travelling with baby, this hotel gets extra points for having nice amenities for baby including Mustela toiletries, Nuna baby bed, Stokke high chair in the restaurant.