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"Excellent"

"This hotel is old and tired. The welcome was, at best, lukewarm, and the service was generally not good. The room was not well cleaned but there was good air conditioning, which was very welcome. Furniture was old and beds uncomfortable. The phone in the room did not work and other guests were allowed to yell at each other at 3am in the communal areas! Breakfast offer was good. Restaurant was awful - service was poor, food was almost inedible, card machine doesn’t work! They do not sell alcohol and don’t name this in their description. They do offer “mocktails” which are an absolute laugh! Don’t waste your money! Swimming pool was nice but the chairs/sofas around the pool are very dirty. Would not recommend it."

"The hotel staff is very friendly and helpful, the room was clean and comfortable. The airport shuttle was free and even though our arrival flight was delayed by 2 hours the driver was there as we arrived "

"Beautiful property and great location in Stone Town. The breakfast and kitchen staff were amazing and very welcoming. However, we booked the Presidential Suite but were not given that room and were instead moved between lower category rooms. The issue was not properly acknowledged, and staff insisted all rooms were the same and similarly priced, which did not reflect what was advertised on Expedia. Overall, the stay did not match the booking, so I’d recommend confirming room types in advance."

"A very cool spot! Gorgeous and historical right in Old Stone Town the room was beautiful!"

"Spotless and beautiful rooms. Most stunning resort, so many facilities. Staff were polite and helpful. Couldn’t fault it "

"SPA WAS VERY RELAXING, BAR HAD A WIDE VARIETY OF DRINKS AND EXCELLENT SERVICE FROM ALL THE STAFF."

"They absolutely spoilt us there, was wonderful. The staff were so kind.....made me fall in love with Zanzibar. Pinkie..."

"It felt like I was royalty in a palace. I usually stay in stone town, this was a nice break!"