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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3013 N Hwy 123 Byp, Seguin, TX

Reviews

7.8

Good

Rating 10 - Excellent. 223 out of 645 reviews" "
Rating 8 - Good. 228 out of 645 reviews" "
Rating 6 - Okay. 101 out of 645 reviews" "
Rating 4 - Poor. 59 out of 645 reviews" "
Rating 2 - Terrible. 34 out of 645 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Larry

Travelled with family
Liked: Staff & service, property conditions & facilities
The property appears to be dated but not in bad shape. There were dirty paper towels in the floor of our room. The provided breakfast was decent. While not the establishment's fault, someone kept yelling and running up and down the hallways.
Stayed 2 nights in May 2024
Response from Manager on 20 May 2024
Thank you for your feedback

8/10 Good

bret

Liked: Cleanliness, staff & service, property conditions & facilities
It was a hotel.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Thank you for your feedback

6/10 Okay

Elias

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Thank you for your feedback

8/10 Good

Susan

Liked: Staff & service
Friendly staff members and conveniently located next to basic Italian food restaurant. Mostly clean, but some moldy spots.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Thank you for feedback

6/10 Okay

Kathryn

Travelled with family, Business traveller
This property was fine for a couple of nights, but it is showing its age. I will note that the shower pressure and amount of hot water was fantastic!
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Thank you for your feedback

2/10 Terrible

Luticia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
We had to change rooms 3 times. We were locked out the room for 3 hours due to card pad not working. This has been the worst experience I’ve ever had at an hotel. I would like to be accommodated for all of the inconveniences. The manager attitude was very nonchalant and when I complained he told oh things happen, no apology or anything.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Please note that we did apologize to you and also refunded your stay. We did not charge you for your stay at all as per request received from Expedia on your behalf. Kindly confirm that you did receive your refund back to your credit card.

10/10 Excellent

Cindy

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Thank you for your feedback

8/10 Good

M. Tina

Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Thank you for your feedback

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thank you for your feedback

2/10 Terrible

Michele

Stayed 3 nights in Feb 2024
Response from Manager on 19 Apr 2024
Thank you for your feedback

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Thank you for your feedback

2/10 Terrible

Bianca

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property smelled like sewer when you first walk in to the lobby, got in to the room only to discover it smelled just as bad. The bathroom smelled like wet sour towels along with it being gross. Bed room was also gross. Booked for 2 nights only stayed 1 and booked somewhere else for the rest of our trip.
Stayed 2 nights in Feb 2024
Response from Manager on 26 Feb 2024
We apologize for the inconvenience caused to you.

6/10 Okay

Erica

Travelled with family
.
Stayed 2 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for your feedback

4/10 Poor

Pricilla

Travelled with group
We had to move rooms 1st room the wall in restroom had a hole and the room they moved us to smelled really musty
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Thank you for your feedback

6/10 Okay

Adriana, Houston

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room smelt of mildew, had to buy Febreze to make the room smell better. But I think it may have been the curtains.
Stayed 2 nights in Feb 2024
Response from Manager on 18 Feb 2024
Thank you for your feedback.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite facality.
Stayed 3 nights in Feb 2024
Response from Manager on 18 Feb 2024
Thank you for your feedback

2/10 Terrible

Eduardo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 5 Feb 2024
Thank you for your feedback. Please advise if any of issues that you had encountered during your stay with us so that we can address them.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 18 Feb 2024
Thank you for your feedback

8/10 Good

Jessika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property itself need a good cleaning a little bit of a musty smell. We had booked an accessible room but definitely you need to ask if the room is a true handicap accessible for roll in shower or if the room just have a bar in the shower because the tub was very high. Not all the outlets and ports worked to charge phones but we figured it out. Definitely a great location for travelers and the breakfast is we okay the pancake batter tasted a bit sour.
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for your feedback

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from Manager on 18 Feb 2024
Thank you for your feedback

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
Like that it was close to highway. Didn’t like that place everywhere was dirt, toilet seat with feces Didn’t like giving credit card for “incidental” charges (in case room was vandalized) and didn’t like that the clerk said she couldn’t print a receipt or tell me total owed, had to get that from Expedia will never stay at comfort inn again
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Thank you for your feedback. Please note that we always collect a credit card from the guest id their reservation has been prepaid by a third party company (as was your case). Also in regards to your bill, this should have been sent to by the third party with whom you made your reservation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean and quiet, great water pressure in the shower!
Stayed 3 nights in Dec 2023
Response from Manager on 21 Dec 2023
Thank you for your feeddback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Comfortable beds and GREAT shower!!
Stayed 2 nights in Dec 2023
Response from Manager on 7 Jan 2024
Thank you for your feedback

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Manager on 7 Jan 2024
Thank you for your feedback

8/10 Good

ROSE

Comfortable bed, great shower, but striking plate was missing, making the door difficult to close. Carpet very stained in hallways. It was a good value for the price because the important things like the bed and the shower were very nice.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Thank you for your feedback

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service was decent, beds were comfy, room was spacious. But the place was run down. The carpet in front if the room was stained. The walls had tears in the room and in the hallway.
Stayed 2 nights in Nov 2023

8/10 Good

Christina

Stayed 1 night in Nov 2023

10/10 Excellent

Thelma M

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Thank you for your feedback

4/10 Poor

Mayra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Regena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Than you for your feedback

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clear and convenient
Stayed 2 nights in Nov 2023
Response from Manager on 4 Dec 2023
Thank you for your feedback

10/10 Excellent

Shari

Stayed 1 night in Nov 2023

10/10 Excellent

Raul Olivarez

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 4 Dec 2023
Thank you for your feedback

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in service and nice hotel I would recommend them
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for feedback.

10/10 Excellent

Vicente

Stayed 3 nights in Nov 2023
Response from manager on 20 Nov 2023
Thank you for your feedback.

8/10 Good

Robbie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was good for a one night stay. Our room had a funny smell to it and there was hair in the refrigerator but the beds were comfy The breakfast was good but the apple and orange juice were not.
Stayed 1 night in Nov 2023
Response from manager on 6 Nov 2023
Thank you for your feedback

2/10 Terrible

martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty walls, bed sheets and restrooms.
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Thank you for your feedback. Please note that the head housekeeper checked the room and found that there were no issues with the linen or the bathroom. If you had requested a room on the second floor we would have assigned your accordingly.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was nice, but the humidity was high and the room was damp.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
We value your feedback

4/10 Poor

Tad

Travelled with family
Needs serious renovation. Room smelled bad. Black mold in bathroom.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
We value your feedback

8/10 Good

Joe

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Thank you for your feedback

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Texas shaped waffles during breakfast.
Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Thank you for your feedback

8/10 Good

patricia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive housekeeping. Possibly the ugliest reception area i have ever seen. Good bed. Good linnens & towels. Some repairs needs in the bathroom. Breakfast needed attention. The staff tried her best, but it was too busy. She needed help.
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Thank you for your feedback

2/10 Terrible

Stephanie

Stayed 4 nights in Sep 2023
Response from Manager on 5 Nov 2023
We value your feedback

2/10 Terrible

Monica

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms still had hair on the beds. Toilet problems. Doors don’t shut all the way without slamming them. Had friends and family at this same place and each room had the same issues. Toilet paper in my ex husband’s room had clearly been wet and they stuck it on the roll anyway. It was only half of the rill like it had falling into something. Staff was calling rooms before check out time to tell people it was time to check out already. Had a knock at the door before 1030 when check out is at 11am. She hadn’t waited even 3 seconds before entering our room where I had children sleeping still. Management did absolutely nothing but tell me he had already talked to her about it but she was still standing in the hall way 3 doors down from my room. All other house keeping staff was standing in the hallway of the 3rd floor gossiping.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Thank you for your feedback. Please note that we were not aware any problems/issues with other rooms as mentioned by you in your review.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very clean for a little older hotel. Perfect for what we needed and responsible cost. Breakfast was good
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Thank you for your feedback

2/10 Terrible

Diannete

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
We value your feedback. Please let us know what were the issues with your room so that we can address them with our housekeeping staff.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfortable place
Stayed 1 night in Sep 2023
Response from Manager on 20 Sept 2023
Thank you for your feedback.