I made a reservation just 3 hours before arrival and called the hotel to confirm my reservation, which they did. I called again upon arrival at the airport for the schedule - they gave me wrong directions. When I arrived at the hotel they said they did not have any more rooms and sent me to their sister hotel - Sleep Inn. Upon arrival at Sleep Inn they did not have a clean room identified and we had to wait for them to go look. Overall, e should have been checked in within 20-25 minutes after exiting the airport but the whole process took over 2.5 hours and we got to our room only after 2:30 am!!! It made the next work day super hard with just a few hours of sleep.