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Reviews of Quality Inn Sarnia

2.5 out of 5
Quality Inn Sarnia
751 Christina St N, Sarnia, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 278 out of 830 reviews" "
Rating 8 - Good. 348 out of 830 reviews" "
Rating 6 - Okay. 123 out of 830 reviews" "
Rating 4 - Poor. 50 out of 830 reviews" "
Rating 2 - Terrible. 31 out of 830 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Trevor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dirty hotel. Paint was peeling off the walls, shower curtain was torn, the window curtains were ripped and the hotel keys didn’t work half the time. It’s a very old building and needs upgrading.
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Thank you for your recent stay with us at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room cleanliness and inconvenience that was caused. We have brought your concerns to the attention of the appropriate departments. Thank you for your feedback

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Thank you for your recent stay with us. We appreciate your feedback.

10/10 Excellent

Diane

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and easy, hotel is a little dated, restaurant on site for dinner (little expensive) but food was good, Breakfast served was hot and tasty.
Stayed 2 nights in May 2024
Response from Raghav on 6 May 2024
Thank you for your feedback. I have shared your feedback with dedicated departments to better handle these types of situations differently in the future.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room had a stale smell masked by too much febreze, it spoiled the experience. Glad I only needed to stay one night. The room was clean but the walls were in disrepair, wallpaper peeling etc. it was certainly not worth the price. Restaurant/bar only open for breakfast, couldn’t even get a drink in the evening. Disappointing. Not much else in the area to get lunch or dinner.
Stayed 1 night in Apr 2024
Response from Raghav on 29 Apr 2024
Dear Chris,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with dedicated departments to better handle these types of situations differently in the future.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Raghav on 28 Apr 2024
Thank you for your recent stay with us at Quality Inn and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. We are looking forward to seeing you again on your next visit.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Really great place great staff great breakfast as well
Stayed 2 nights in Apr 2024
Response from Raghav on 22 Apr 2024
Thank you for your recent stay with us at Quality Inn and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a night’s rest.
Stayed 1 night in Apr 2024
Response from Raghav on 22 Apr 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

8/10 Good

wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Raghav on 18 Apr 2024
Thank you for your recent stay with us at Quality Inn and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Ann Marie, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and extremely clean.
Stayed 2 nights in Apr 2024
Response from Raghav on 15 Apr 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Ann Marie, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Raghav on 28 Apr 2024
Thank you for your feedback. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly very clean - very accommodating
Stayed 1 night in Apr 2024
Response from Raghav on 7 Apr 2024
Thank you for your recent stay with us at Quality Inn. We are pleased you enjoyed your recent visit and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2024
Response from Raghav on 21 Apr 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

8/10 Good

vinh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from Raghav on 25 Mar 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service
Older building. Room was clean. Staff was great and very friendly. The front desk clerk called to see how our room was a few minutes after we settled in. When I told her the heater was really noisy, she quickly found us another room. Second room was much better.
Stayed 1 night in Mar 2024
Response from Raghav on 25 Mar 2024
Thank you for your recent stay with Quality Inn. We are happy that our staff were able to provide you another rooms. I have shared your feedback to the concerned department to fix the issue at the earliest. Thank you again for your visit!

6/10 Okay

Cindy

Business traveller
Liked: Staff & service, property conditions & facilities
The staff was lovely. The housekeeping was average
Stayed 3 nights in Feb 2024
Response from Raghav on 4 Mar 2024
Thank you for your recent stay with us at Quality Inn. We are pleased you enjoyed your recent visit and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. On the other hand, I have shared your feedback with the housekeeping department to avoid any future complaints.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raghav on 5 Mar 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Ann Marie, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Raghav on 29 Feb 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2024
Response from Raghav on 21 Mar 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was excellent. We needed a ground floor room because of mobility…they did it! We asked to have glass 22nd glasses…they did it! Breakfast ok….not much variety….maybe add yoghurt? Key had to be re activated every time!
Stayed 2 nights in Feb 2024
Response from Raghav on 18 Feb 2024
Thank you for your recent stay with us at Quality Inn. We are pleased you enjoyed your recent visit and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. On the other hand, I have shared your feedback with the restaurant attendant to ensure that the yogurt section is always filled. We are in process of upgrading all our door locks for smooth experience to our guests.

2/10 Terrible

Lacey

Stayed 1 night in Feb 2024
Response from Raghav on 18 Feb 2024
Thank you for your feedback.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
An older hotel but very clean and comfortable. The staff were excellent and very friendly and helpful. The online site showed an elevator under accessibility, but there is none. Luckily we had a room on the ground floor.
Stayed 1 night in Feb 2024
Response from Raghav on 16 Feb 2024
Hi Richard,Thank you for bringing an issue related to elevator to our attention, we have asked technical team to remove it from the website to avoid any future confusion.Thank you for your resposne again!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Raghav on 5 Feb 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Raghav on 21 Mar 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

8/10 Good

Tibor Ted

Stayed 1 night in Jan 2024
Response from Raghav on 21 Mar 2024
Thank you for your response. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Werter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely stay again, Staff was wxcellent
Stayed 2 nights in Jan 2024
Response from Raghav on 15 Jan 2024
Thank you for your recent stay with us at Quality Inn. We are pleased you enjoyed your recent visit and thank you again for recognizing our phenomenal staff, we are extremely proud of our talented staff. We are looking forward to seeing you again on your next visit.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raghav on 14 Jan 2024
Thank you for your response.

8/10 Good

Ronald, Kincardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible and reasonably priced. Place was tidy, but the heating system was pretty noisy. Woke me up several times when it started.
Stayed 1 night in Jan 2024
Response from Raghav on 14 Jan 2024
Thank you for your recent stay with Quality Inn. We are currently working on some renovations and we hope you enjoy the upgrades on your next visit.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value for the stay, bad breakfast.
Stayed 1 night in Jan 2024
Response from Raghav on 12 Jan 2024
Thank you for your response, I will certainly forward your feedback to the dedicated department.

6/10 Okay

Qaisar, Milton

Stayed 1 night in Jan 2024
Response from Raghav on 12 Jan 2024
Thank you for your response..

10/10 Excellent

Steve

Stayed 3 nights in Jan 2024
Response from Raghav on 12 Jan 2024
Thank you for your feedback.

6/10 Okay

Lisa

Travelled with family and small children
Liked: Amenities
The staff were friendly, and the room was decent and affordable. Could improve on having some lids available for coffee to go, as the breakfast wasn’t available yet.
Stayed 1 night in Jan 2024
Response from Raghav on 8 Jan 2024
Thank you for your response. We have already ordered lids for the convenience of our guests and our breakfast timings are 6am-9am on the weekdays and 7am-10am on the weekends, apologies as it was not available before 7am.

6/10 Okay

Rhonda

Stayed 1 night in Jan 2024
Response from Raghav on 9 Jan 2024
Thank you for your feedback.

6/10 Okay

aman

Stayed 1 night in Dec 2023
Response from Raghav on 8 Jan 2024
Thank you for your feedback.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Raghav on 8 Jan 2024
Thank you for your recent stay with us. We are happy that you enjoyed your visit. We are looking forward to your next visit.

6/10 Okay

Brooke

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your recent Stay with us. We appreciate your business

10/10 Excellent

Johna Lee

Stayed 1 night in Dec 2023
Response from Raghav on 29 Dec 2023
Thank you for your recent stay with us. We are happy that you enjoyed your visit. We are looking forward to your next visit.

6/10 Okay

Anne

Stayed 1 night in Dec 2023
Response from Raghav on 29 Dec 2023
Thank you for your feedback.

6/10 Okay

Brooke

Stayed 1 night in Dec 2023
Response from Raghav on 19 Dec 2023
Thank you for your feedback.

6/10 Okay

Michelle

Stayed 1 night in Dec 2023
Response from Raghav on 19 Dec 2023
Thank you for your feedback.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for your recent stay with us. We are happy that you enjoyed your visit. We are looking forward to your next visit.

8/10 Good

Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast & really good staff
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for your recent stay with us at Quality InnWe are pleased you enjoyed your breakfast. thank you for recognizing our phenomenal staff, we are extremely proud of our talented staff.We are looking forward to seeing you again on your next visit.

10/10 Excellent

Ann Marie, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and safe for a single female traveller.
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for your recent stay with us. We are very pleased you felt safe and secure as a female traveller. We look forward to seeing you again on your next visit

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Management on 12 Dec 2023
Thank you for staying with us at Quality Inn.We are very happy you enjoyed your visit. We are looking forward to seeing you again

10/10 Excellent

Pavel

Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your recent stay with us at Quality Inn. We are very happy you enjoyed your recent visit. We look forward to seeing you again on your next trip.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your recent stay with us. We are happy you enjoyed your recent visit. We look forward to seeing you again on your next trip

6/10 Okay

JEAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room heat didnt workhad to be moved but staff .jved us
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Thank you for your recent stay at Quality Inn. We apologize for the heating issues. We are happy the staff were able to accommodate you in another room. Thank you for bringing that issue to our attention, we have had the problem corrected.We look forward to seeing you again on your next visit.

10/10 Excellent

Arun

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good, very close to the highway. There was a good choice for food and shopping near to the hotel.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for your recent stay with us. We are very happy that you enjoyed you recent visit. Thank you for the wonderful comments.We look forward to seeing you again on your next visit.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Overall was a good stay, there was a weird stain on the couch but aside from that, it's your average hotel room and free breakfast is nice.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for your recent stay with us at Quality Inn. We apologize for the stain on the sofa, rest assured we have relayed this information to our housekeeping supervisor and they have addressed the issue. Thank you for your feedback. We look forward to seeing you again on your next visit.

8/10 Good

COLIN

Stayed 1 night in Nov 2023
Response from Raghav on 14 Dec 2023
Thank you for your recent stay with us. We are happy that you enjoyed your visit. We are looking forward to your next visit.

10/10 Excellent

Ann Marie, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good and the staff were exceptional.
Stayed 1 night in Nov 2023
Response from Management on 23 Nov 2023
Thank you for your recent stay with us. We are very pleased you had a memorable experience. We look forward to seeing you again on your next visit.