I got to the hotel around 4pm on Sunday and was at the front desk returning my room keys within 15 minutes. I arrived with my son, and never felt safe. The room was not suitable for my family. I immediately called hotels.com customer service after letting the receptionist at the hotel, know that I would not be staying, as I did not feel safe. They said I had to deal with Hotels.com, who I called multiple times, and am still waiting for authorization to get credit, as I never stayed at the hotel. Going through Hotels.com, made rectify this bad situation extremely hard, and I’m still waiting for resolution. The hotel was not clean, the facilities were not up to par. In fact, the chain deadbolt was loose and my door jam wasn’t even flush. I would not leave anything in the room if I were to go to work during the day. I explained this to the front desk, who referred me to a manager, Mike. However, they also said I have to work through Hotels.com. Apparently, Hotels.com could not get authorization for credit back to my account, since the hotel didn’t authorize it. I understand. There is a one night penalty fee, which I would’ve happily paid for not even staying there. But I don’t know that I would ever use hotel.com again if this matter is not resolved. I never stayed in the room and don’t plan on returning. I would not recommend to anyone.