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Reviews of VIP Apartments Chile

3.5 out of 5
VIP Apartments Chile
Huérfanos 1400, Santiago

Reviews

7.6

Good

Rating 10 - Excellent. 29 out of 87 reviews" "
Rating 8 - Good. 30 out of 87 reviews" "
Rating 6 - Okay. 10 out of 87 reviews" "
Rating 4 - Poor. 10 out of 87 reviews" "
Rating 2 - Terrible. 8 out of 87 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shortie, Las Vegas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Kathy who we met to obtain our room was absolutely fantastic! The room had all the necessary needs you would like. We were truly happy staying there and would definitely book them again in the future! Thanks for having us!
Stayed 1 night in Apr 2024

4/10 Poor

ALLAN

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
el lobby is good but the apartment they gave us does not meet the conditions for renting because it is full of cockroaches throughout the apartment we could not sleep
Stayed 2 nights in Mar 2024

10/10 Excellent

Lewis

Travelled with partner
Liked: Property conditions & facilities
We enjoyed the friendly & helpful staff!
Stayed 3 nights in Feb 2024

8/10 Good

Nicomedes Jacinto

Liked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Zachary

Disliked: Property conditions & facilities
Apartment looked super nice from the pictures but turned out to be extremely small. The pullout couch was barely a single and did not fit 2 people. There was no wifi. Access to the pool was also restricted and we were not able to use it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ric

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Carl, Collingwood

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the service from Rodrigo who looked after every wish. We liked the proximity to downtown , the subways and the grocery store across the street. However the roof top pool was available by appointment only for a fee and never available when we wanted it. It should be free and available all the time. We enjoyed our stay at VIP very much.
Stayed 7 nights in Dec 2023

10/10 Excellent

Waldo

Stayed 5 nights in Dec 2023

8/10 Good

Carl, Collingwood

Liked: Cleanliness, amenities, property conditions & facilities
The taxi driver Rodrigo was amazing. His service right to the apartment and check in was great. Never had better service
Stayed 1 night in Dec 2023

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Magdalena Paz

Travelled with partner
Muy limpio y en buenas condiciones. Totalmente central. Lo único que le resta comodidad al espacio, es el personal de seguridad del hall de entrada, quienes no te responden el saludo ni la despedida, cosa a la te tratan de manera bastante incómoda al llegar. No hay asientos para esperar en el hall, y en general el recibimiento en ese sector fue desagradable.
Stayed 1 night in Nov 2023

4/10 Poor

peter

Travelled with partner
Disliked: Amenities, property conditions & facilities
VIP is the wrong title No coffee or Tea No Soap or Shampoo One towel for 2 people No WiFi password in the room More of a Council flat than VIP apartment They need to improve their game
Stayed 2 nights in Nov 2023

10/10 Excellent

marcela, riverside

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed twice, the location is great, all the people are very friendly and helpful. If I return to Santiago, I will stay in this place without hesitation. The apartment has everything you need to be comfortable.
Stayed 2 nights in Nov 2023

8/10 Good

Victor Hugo

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Rodrigo Rojas on 6 Nov 2023
Hola Victor, agradecemos su evaluación.

10/10 Excellent

marcela, riverside

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, we’ll be back for sure. Friendly people and excellent attention from the administration.
Stayed 3 nights in Oct 2023
Response from Katherine Retamal on 6 Nov 2023
Hola Marcela, agradecemos mucho sus comentarios y evaluación. La esperamos en su proximo viaje.

10/10 Excellent

Darline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rodrigo Rojas on 6 Nov 2023
Muchas gracias Darline por su evaluación.

10/10 Excellent

Sixie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Katherine on 20 Oct 2023
Muchas gracias por su evaluación

8/10 Good

EDGARDO

Stayed 1 night in Jul 2023
Response from Katherine on 16 Jul 2023
Muchas gracias por reconocer nuestro trabajo

6/10 Okay

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
The manager was very helpful and the security was great. Not the best place to stay for a night if doing a layover. I got woken up by the neighboring apartment’s dog and people being loud around 11pm and onwards. Couldn’t go back to sleep. Other than that, great central spot for walking around and seeing the nice buildings.
Stayed 1 night in Mar 2023

2/10 Terrible

PRATEEK

Travelled with family
Liked: Cleanliness
We were three families traveling. Each one of us checked in separately on the same day-all with same results. It took more than one hour between the time we got there, and the time it took the completely untrained person to give us our keys. She had zero knowledge Of English. When I buy from Expedia, I fully expect basic working English. The lady didn’t know how to run the credit card machine, had no idea that we had already requested for parking. The person who was our contact for the property is probably in another city. I had to call her 3 times while I waited at building security. In the end, I just decided to find my own parking, and asked the lady to just leave us alone. Spending more than hour with her was not really part of our itinerary. The location of the apartments was convenient to the places we wanted to visit. But the extreme hassle with check in wasted a lot of our time causing us to missing some attractions. Stay away.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Amazing service and location, but small. Lacking cleanliness, heat, and maintenance in some apartments, but not others.
Stayed 3 nights in Jun 2019
Response from Rodrigo on 7 Jul 2019
Gracias por su evaluación.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Rodrigo on 16 Jan 2019
Le agradecemos su evaluación.

10/10 Excellent

Mohd, Kuala Lumpur, Malaysia

Liked: Cleanliness, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Dec 2018
Response from Rodrigo Rojas on 10 Jan 2019
Mohd, muchas gracias por su evaluación y comentario de nuestros departamentos.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Very cozy and comfortable. Right in central and everything close by. Would recommend it.
Stayed 1 night in Dec 2018
Response from Rodrigo Rojas on 10 Jan 2019
Angel, muchas gracias por su evaluación. Nos encanta que su estadía haya sido de su agrado.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
No air conditioning!
The reservations say to contact the owner 48 hours ahead. This was a challenge since we were in another country and didn't have an international phone. We tried to send an email but never received an answer. Thus, when we arrived at the building there were a few tense moments as we tried to confirm our room. The front desk had to call the owner and we waited in the lobby for a while before she came to let us in. There was no air conditioning at this apartment and we arrived hot and tired from traveling on a 90 degree (F) day, to a very hot room. We left the windows open all night but there were no screens on the windows so we had some buggy visitors and heard the night noises of the city all night long (they collect garbage during the night hours!) The apartment itself was clean and spacious with three bedrooms and two bathrooms and easily accommodated the 6 members of our family.
Stayed 1 night in Dec 2017

2/10 Terrible

Disappointed

Disliked: Cleanliness, staff & service
There is no front desk to assist you. This is an apartment building with security downstairs, not a front desk. They may or may not be helpful in assisting you to contact the owner of the apartment, so be prepared to wait. Paying by credit card was unexpected by owner & inconvenient. Room was not ready when I arrived, despite confirming my arrival time. In fact, the room had been given away. The owner also had to move me to a different room during my stay, and my room was not ready the second time either. Found a pile of spaghetti in the microwave from the previous occupant. Daily room "cleaning" was unexpected but consisted of making the bed, taking out the trash and washing some dishes. Otherwise the room did not ever look or feel clean. Our "non-smoking room" reeked of cigarette smoke and our belongings smelled like smoke even when we got back home. Dishes in the cupboard did not look clean.

8/10 Good

Anna, Hawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Gre

6/10 Okay

Verified traveller

Good location.
Booked the 3 bedroom apartment but when we arrived, the people who were currently staying there decided to stay longer so we were given the 2 bedroom and a studio instead for no extra cost. This was fine but annoying when we had booked so far in advance. The apartment gets housekeeping done on weekdays, not weekends. The apartment is good but second bedroom and bathroom is small. There is a small kitchen with kettle, toaster, pots, pans, cutlery etc. The supermarket is just across the street so you can buy supplies and make your own meals if you wanted to. Payment is in us dollars upfront so have your money ready.

8/10 Good

Cecilia, New York

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
great place to stay
It is very close to everywhere in Santiago, restaurants, banks, transportation, etc.
Cecilia, muchas gracias por tus comentarios.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience with this 'VIP' staying! 1. We waited about one hour for checking in; 2. The owner should give us $5USD change and he promised to give us but he did not (we were asked to pay cash to the owner. We did it but as we did not have small cash so we gave him $5 more). He he would gave us the $5 change next day, but he never showed up. We do not recommend you to stay such a poor service place and deal with such a unreasonable owner.

6/10 Okay

Jemima

Travelled with family
Esta ok
Stayed 1 night in May 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar seguro tranquilo de muy buena recepción, muy buena conectividad
Stayed 1 night in Feb 2024

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Carolina

Travelled with family
Desepcionada
El departamento tenía cucarachas
Stayed 2 nights in Jan 2024

2/10 Terrible

Katherin

Stayed 3 nights in Jan 2024

2/10 Terrible

Santiago

La comunicación te la da el portero por qué no tienen recepcionistas.
Stayed 2 nights in Dec 2023

4/10 Poor

Diego

Stayed 1 night in Nov 2023

2/10 Terrible

Esly

Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Patricio

Business traveller
Liked: Cleanliness, room comfort
Excelente lugar
Afortunado por haber encontrado este lugar en pleno centro de Santiago, agradable, confortable y con un contacto personal extremadamente amable y cordial de parte de los administradores. Sin duda volveré la próxima vez que tenga que venir a Santiago por algunos días
Stayed 3 nights in Sep 2023

8/10 Good

Juan Carlos

Stayed 1 night in Sep 2023
Response from Katherine Retamal on 28 Sept 2023
Hola. Muchas gracias por el reconocimiento.

8/10 Good

Marcos Rezende

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Braz Assis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jocelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mejorar la calidad del colchón cama principal
Stayed 3 nights in Aug 2023

6/10 Okay

Edmond Raymond

Travelled with family
Stayed 2 nights in Jul 2023

6/10 Okay

ANDREA

Liked: Cleanliness, room comfort
La amabilidad de quien nos recibió fue excelente, el lugar es cómodo; sin embargo es un edificio enorme donde hay mucho flujo de gente y por lo tanto mucho ruido. El departamento estaba impregnado a olor a cigarro, lo que lo hace desagradable al olfato. Es bastante engorrosa la entrada, hay que registrarse en el mostrador, luego subir a una oficina a hacer el check in y después te pasan la llave, en mi caso andaba con mucho equipaje y fue molesto tanto trámite luego de un viaje largo.
Stayed 1 night in Jul 2023

8/10 Good

DAVI

Travelled with family
Liked: Cleanliness, room comfort
Bom custo benefício.
Acomodação em local central, muito bem servido de comércio e perto de alguns pontos históricos. Os funcionários da recepção e segurança foram ótimos. É um local popular, simples mas conveniente.
Stayed 6 nights in Jun 2023
Response from Katherine on 16 Jul 2023
Muchas gracias por evaluación.

8/10 Good

Felipe copajira

Stayed 1 night in Jul 2023