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Mandarin Oriental, Santiago

5.0 star property
Luxury hotel with 2 restaurants and seasonal outdoor pool

Choose dates to view prices

Mandarin Oriental, Santiago blends modern luxury with natural surroundings. Choose between two on-site restaurants with Italian dishes or relax at the seasonal pool. Families appreciate thoughtful touches like in-room WiFi and babysitting services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast available
  • Room service
The current price is NZ$478
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (View)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

1 bedroom, premium bedding, down duvets, minibar

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, premium bedding, down duvets, minibar

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 122 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Terrace

1 bedroom, premium bedding, down duvets, minibar

Grand Suite, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 144 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Panoramic Suite

Panoramic Suite | Dining room

Panoramic Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 141 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Living room

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.6 km
  • KidZania Santiago - 12 min walk - 1.1 km
  • Clinica Alemana - 2 min drive - 2.1 km
  • Costanera Center - 3 min drive - 2.7 km
  • Plaza de Armas - 8 min drive - 8.4 km

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 27 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Lolita Jones - ‬5 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬4 min walk
  • ‪glass17 - ‬4 min walk
  • ‪La Cabrera - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Luxury family-friendly hotel near Parque Arauco Mall
Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks include:
  • A seasonal outdoor pool and a children's pool, along with pool umbrellas
  • Free self-parking
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • An electric car charging station, express check-out and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 310 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-off cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
  • Pet fee: USD 50 per pet, per day plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 28 Nov 2025 start from NZ$478.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports, such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

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Reviews

Mandarin Oriental, Santiago Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 658 out of 922 reviews
Rating 8 - Good. 170 out of 922 reviews
Rating 6 - Okay. 56 out of 922 reviews
Rating 4 - Poor. 18 out of 922 reviews
Rating 2 - Terrible. 20 out of 922 reviews

Reviews

10/10 Excellent

Albert

Excellent place to stay
Stayed 3 nights in May 2025

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Beautiful views to the mountains
Stayed 1 night in Aug 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible food and location
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.
Stayed 3 nights in Nov 2024

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice luxury hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Aria

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely unsurpassed service - from the moment we reached the hotel to departure, seamless customer first service that made us feel so valued. Beautiful room with huge windows, thoughtful turn down service with touches that I hadn’t experienced in other hotels, one of the best hotel breakfasts that I’d ever seen, gorgeous communal spaces and a well-equipped gym. Highly highly recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, beautiful garden, modern and luxurious rooms, excellent service.
Stayed 1 night in Mar 2024

6/10 Okay

Mark-Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clearly, the best hotel experience in Santiago.
Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Be careful with Loxosceles laeta at the hotel

I usually like the hotel, but after being bitten by the Loxosceles laeta spider and the hotel's handling, I lack words for the way they react, not even help to get to the hospital/or an email, a card to ask where your situation is (this should not be the hotel's standard) even after talking to the assistance room director they just apologize... so be careful!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service - Only area I would have liked to see better, was the gym. Hi-Tec equipment, but very small and no natural light. Otherwise - outstanding stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The international atmosphere.
Stayed 1 night in Jun 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing, the registration and checking a bit slow. Rooms are great. Service very complete
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024

8/10 Good

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Soap dispenser in shower was empty 2 days.
Stayed 1 night in Feb 2023

10/10 Excellent

Yemao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the greatest
Stayed 3 nights in Sep 2023

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, however, it is not what you would expect from a Mandarin Oriental hotel. Service was a bit below par and the towels in the room seems to be on the cheap side. Again a great hotel but in my opinion does not stand up to the Mandarin Oriental standard.
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supremely comfortable and relaxing

Modern and exceptionally comfortable hotel Quality of service generally is excellent although service on the terrace and around the pool was slow. I stayed six nights and enjoyed the relaxing atmosphere and particularly the pool area and gardens The food in both the bar and the Italian restaurant was good value and excellent The elegance and facilities plus the fact that there is a large mall with quality shops only five minutes walk away help make up for the fact the hotel is some way out of the downtown and historic centre
Stayed 6 nights in Mar 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is undergoing renovation, which is not explicitly stated in the website, so for now there is no actual spa (and spa services are VERY reduced), some areas are closed off, etc. The pool area is very nice, however the water may be too cold for most guests. Matsuri restaurant is definitely a highlight.

8/10 Good

RHC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no valet parking and noisy air conditioner.
Stayed 2 nights in May 2023

2/10 Terrible

Ramon

Disliked: Cleanliness, staff & service, property conditions & facilities
Temperature in rooms unbearable. Windows are exposed to direct sun and are not isolated. Rooms were not clean when checking in. Toiletries insufficient, had to ask the staff for everything. Pool towels are nasty!.
Stayed 1 night in Mar 2024