- Liked: Cleanliness
- Disliked: Amenities, property conditions & facilities
The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.
Stayed 2 nights in Jan 2020
Photo gallery
Guest reviews
154 reviews
Guests rated this property 3.8/5 for cleanliness.
Popular amenities
Free WiFi
Air conditioning
Restaurant
Business Services
Bar
Laundry
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
48-hour vacancy between guest room stays
Map
Victoria Subercaseaux 65, Santiago, Region Metropolitana
Explore the area
Pontifical Catholic University of Chile4 min walk
Santa Lucia Hill6 min walk
Plaza de Armas11 min walk
Santiago (SCL-Arturo Merino Benitez)23 min drive
Choose dates to view prices
Double or Twin Room
Photos of Double or Twin Room
Double or Twin Room
More detailsRoom amenities
- 27 sq m
- City view
- Sleeps 2
Room information
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Double Bed or 2 Single Beds
27 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch LCD TV
Food & Drink – Room service
Sleep – Premium bedding and blackout drapes/curtainsBathroom – Private bathroom, bath or shower, and deep-soaking bathtub or rainfall showerhead
Practical – Safe and phone
Comfort – Air conditioning and daily housekeeping
Accessibility – Wheelchair-width doorways, wheelchair accessible, roll-in shower and bathroom grab bars
Non-Smoking
Quadruple Room
Photos of Quadruple Room
Quadruple Room
More detailsRoom amenities
- 37 sq m
- City view
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 4 Single Beds
37 square metres m2 room with city views
Internet – Free WiFi
Entertainment – 32-inch LCD TV
Food & Drink – Room service
Sleep – Premium bedding and blackout drapes/curtainsBathroom – Private bathroom, bath or shower, and deep-soaking bathtub or rainfall showerhead
Practical – Desk, safe and phone
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath and wheelchair accessible
Non-Smoking
Family Room, 2 Bedrooms (2 Bathrooms)
Photos of Family Room, 2 Bedrooms (2 Bathrooms)
Family Room, 2 Bedrooms (2 Bathrooms)
More detailsRoom amenities
- 75 sq m
- City view
- Sleeps 7
Room information
Sleeps
- Max people: 7Max adults: 7Max children: 6
Room details
7 Single Beds
75 square metres m2 room with city views
Layout – bedrooms
Internet – Free WiFi
Entertainment – 32-inch LCD TV
Food & Drink – Room service
Sleep – Premium bedding and blackout drapes/curtainsBathroom – 2 bathrooms, bath or shower, and deep-soaking bathtub or rainfall showerhead
Practical – Safe and phone
Comfort – Air conditioning and daily housekeeping
Accessibility – Grab bar in bath and wheelchair accessible
Non-Smoking
About this area
Santiago
Located in Santiago's Lastarria neighbourhood, Hotel Windsor Suites is in the city centre and near a metro station. Plaza de Armas is a notable landmark, and the area's natural beauty can be seen at O'Higgins Park and Cajon del Maipo. Looking to enjoy an event or a game while in town? See what's happening at Movistar Arena or Hipodromo Chile. Our guests appreciate the hotel's central location.
Visit our Santiago travel guideWhat's nearby
- Pontifical Catholic University of Chile - 4 min walk
- Santa Lucia Hill - 6 min walk
- Plaza de Armas - 11 min walk
- Santiago Town Square - 13 min walk
- University of Chile - 13 min walk
Getting around
- Catholic University Station - 4 min walk
- Santiago Central Station - 5 min drive
- Santiago (SCL-Arturo Merino Benitez) - 23 min drive
Restaurants
- Where to eat
- On-site dining venue – Restaurant offering local cuisine. Serves breakfast, lunch and dinner on selected days.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- No on-site parking available
- Return airport shuttle (surcharge)
Food and drink
- 1 restaurant
- 1 bar
- Room service available
Family friendly
- Dry-cleaning service
- Laundry facilities
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
Languages spoken
- English
- Portuguese
Business services
- Business centre
- Meeting rooms
Outdoors
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Roll-in shower
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
- Premium bedding
Bathroom
- Bathtub or shower
- Deep-soaking bathtub
- Rainfall showerhead
- Towels
Entertainment
- 32-inch LCD TV
More
- Phone
- Safe
Policies
Check-in
Check-in between 2:00 PM and 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 10000 per night.
Cots (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Rollaway bed fee: USD 10000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
Property is also known as
Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago
Frequently asked questions
Guest reviews
Overall score and ratings for Hotel Windsor Suites
3.4
Guest rating
154 reviews
3.8
Cleanliness
3.6
Service and Staff
3.4
Amenities
3.1
Property condition
- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too old and the smell not so good the need more care of this building
Stayed 5 nights in Sep 2019
- Liked: Staff & service
- Disliked: Property conditions & facilities, room comfort
Windsor Suites
The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center
Stayed 1 night in May 2019
- Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
- Liked: Cleanliness
- Disliked: Staff & service, room comfort
Good location-Terrible service
Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.
Stayed 2 nights in Jan 2019