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Terrace/patio
Terrace/patio
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Premium bedding, in-room safe, blackout curtains, free WiFi

Guest reviews

154 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Business Services
Bar
Laundry

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPontifical Catholic University of Chile4 min walk
Popular LocationSanta Lucia Hill6 min walk
Popular LocationPlaza de Armas11 min walk
AirportSantiago (SCL-Arturo Merino Benitez)23 min drive

Choose dates to view prices

  • Double or Twin Room

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    More detailsDouble or Twin Room
  • Quadruple Room

    Room amenities

    • 37 sq m
    • City view
    • Sleeps 4
    More detailsQuadruple Room
  • Family Room, 2 Bedrooms (2 Bathrooms)

    Room amenities

    • 75 sq m
    • City view
    • Sleeps 7
    More detailsFamily Room, 2 Bedrooms (2 Bathrooms)

About this area

Santiago

Located in Santiago's Lastarria neighbourhood, Hotel Windsor Suites is in the city centre and near a metro station. Plaza de Armas is a notable landmark, and the area's natural beauty can be seen at O'Higgins Park and Cajon del Maipo. Looking to enjoy an event or a game while in town? See what's happening at Movistar Arena or Hipodromo Chile. Our guests appreciate the hotel's central location.

Visit our Santiago travel guide
Map
Popular Location

What's nearby

  • Pontifical Catholic University of Chile - 4 min walk
  • Santa Lucia Hill - 6 min walk
  • Plaza de Armas - 11 min walk
  • Santiago Town Square - 13 min walk
  • University of Chile - 13 min walk

Getting around

  • Catholic University Station - 4 min walk
  • Santiago Central Station - 5 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 23 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering local cuisine. Serves breakfast, lunch and dinner on selected days.

About this property

Hotel Windsor Suites

3-star Santiago hotel in Lastarria, near Plaza de Armas
This smoke-free hotel features a restaurant, a bar/lounge and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 27 rooms boast deep soaking bathtubs, and offer free WiFi and LCD TVs. Guests will also find room service (during limited hours), premium bedding and rainfall showerheads.
Hotel Windsor Suites offers 27 forms of air-conditioned accommodation with a safe and blackout curtains. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Portuguese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep-soaking bathtub
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LCD TV

More

  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 10000 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: USD 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings

Property is also known as

Hotel Windsor Santiago
Windsor Santiago
Hotel Windsor
Hotel Windsor Suites Hotel
Hotel Windsor Suites Santiago
Hotel Windsor Suites Hotel Santiago

Frequently asked questions

Can I cancel my reservation for free at Hotel Windsor Suites and receive a full refund?
Yes, Hotel Windsor Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Windsor Suites cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
This hotel doesn't offer parking.
What time is check-in at Hotel Windsor Suites?
Check-in is from 2:00 PM to 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Windsor Suites?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A one way fee applies.
Where is this property located?
Located in Lastarria, this hotel is within a 15-minute walk of Pontifical Catholic University of Chile and Plaza de Armas. Costanera Center and Clinica Santa Maria are also within 3 miles (5 km). Catholic University Station is only a 4-minute walk and Santa Lucia Station is 6 minutes.

Guest reviews

Overall score and ratings for Hotel Windsor Suites

3.4
Guest rating
154 reviews
5 - Excellent
28
4 - Good
56
3 - Okay
39
2 - Mediocre
18
1 - Poor
13
3.8
Cleanliness
3.6
Service and Staff
3.4
Amenities
3.1
Property condition
2.0 out of 5 Poor
  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.

Stayed 2 nights in Jan 2020
3.0 out of 5 Okay
  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

too old and the smell not so good the need more care of this building

Stayed 5 nights in Sep 2019
4.0 out of 5 Good
  • Liked: Staff & service
  • Disliked: Property conditions & facilities, room comfort
Windsor Suites

The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center

Stayed 1 night in May 2019
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in May 2019
3.0 out of 5 Okay
  • Liked: Cleanliness
  • Disliked: Staff & service, room comfort
Good location-Terrible service

Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.

Stayed 2 nights in Jan 2019