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Reviews

148 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Pontifical Catholic University of Chile
    4 min walk
  • Popular Location
    Santa Lucia Hill
    6 min walk
  • Popular Location
    Plaza de Armas
    11 min walk
  • Airport
    Santiago (SCL-Arturo Merino Benitez)
    24 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • Double or Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Quadruple Room

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Family Room, 2 Bedrooms (2 Bathrooms)

    Room Amenities

    • City view
    • Sleeps 7
    More details

About this area

Santiago

Hotel Windsor Suites is located in Santiago's Lastarria neighbourhood. Costanera Center and Lastarria District are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore O'Higgins Park and Santa Lucia Hill. Looking to enjoy an event or a game while in town? See what's happening at National Stadium or Movistar Arena. Our guests appreciate the hotel's central location.

Visit our Santiago travel guide
Popular Location

What's nearby

  • Pontifical Catholic University of Chile - 4 min walk
  • Santa Lucia Hill - 6 min walk
  • Plaza de Armas - 11 min walk
  • University of Chile - 13 min walk
  • Museum of Chilean Precolombian Art - 16 min walk

Getting around

  • Catholic University Station - 4 min walk
  • Santiago Central Station - 5 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 24 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering local cuisine. Serves breakfast and lunch on selected days.

About this property

Hotel Windsor Suites

3-star Santiago hotel in Lastarria, near Plaza de Armas
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business centre, concierge services and dry cleaning. All 27 rooms boast deep soaking bathtubs, and offer free WiFi and LCD TVs. Guests will also find room service (during limited hours), premium bedding and rainfall showerheads.
Hotel Windsor Suites offers 27 forms of air-conditioned accommodation with a safe and blackout curtains. Beds feature premium bedding. LCD televisions are featured in guestrooms.
Bathrooms include a bath and shower with a deep soaking bath and a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Return airport shuttle (surcharge)

Food and drink

Free hot/cold buffet breakfast available 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
1 restaurant
1 bar
Room service available

Family friendly

Dry-cleaning service
Laundry facilities

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
Portuguese

Business services

Business centre
Meeting rooms

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Casino
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens
Premium bedding

Bathroom

bathtub or shower
Deep-soaking bathtub
Rainfall showerhead
Towels

Entertainment

32-inch LCD TV

More

Phone
Safe

Policies

Check-in

Check-in between 2:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

  • There is no front desk at this property. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10000 per night.
  • Cots (infant beds) are not available.

Payment types

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: USD 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

Property is also known as

  • Hotel Windsor Santiago
  • Windsor Santiago
3.4

Guest rating

5 - Excellent
25
4 - Good
54
3 - Okay
39
2 - Mediocre
17
1 - Poor
13
3.8
Cleanliness
3.6
Service and Staff
3.4
Amenities
3.1
Property condition

2/5

  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

The hotel location is convenient but hotel seems run down and lack of maintenance. While the manager and staff are helpful but couldn’t do much.

Stayed 2 nights in Jan. 2020

3/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

too old and the smell not so good the need more care of this building

Stayed 5 nights in Sep. 2019

4/5 Good

  • Liked: Staff & service
  • Disliked: Property conditions & facilities, room comfort

Windsor Suites

The Windsor suites in its heyday was I would think Magnificent, but now it’s tired definitely needs a makeover . Very close say 10 mins walk to the city center

Stayed 1 night in May 2019

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in May 2019

3/5

  • Liked: Cleanliness
  • Disliked: Staff & service, room comfort

Good location-Terrible service

Check-in was a nightmare. They said we did not have a reservation even though it was paid in full. After a few minutes, they "found" my receipt under the desk but insisted that Hotels.com had booked when there were no rooms available. When they discovered that what we had paid was not enough to pawn us off to another hotel, they suddenly had a room available. The room was old, the air conditioner knobs were broken so in 30+C temperatures, we had no AC. When I asked about getting it looked at, I was told the AC is what it is and he went back to his phone. The hotel is getting run down but the cleaning staff does an amazing job of making it look good.

Stayed 2 nights in Jan. 2019

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