Junior Suite

Reviews of Hodelpa Garden Court

3.5 out of 5
Hodelpa Garden Court
Autopista Duarte Km 9, Puñal, Santiago

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1004 reviews" "
Rating 8 - Good. 221 out of 1004 reviews" "
Rating 6 - Okay. 57 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lorenzo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything but I didnt like that our room didnt have soda, Chips ect, as my sister did using the same services. We ask and they denied saying that she pay extra for that witch we know she didnt. We both got the same package the only thing was that I used my Expedia Member’s point wich the rate cost came down to $18 us dollar per night instead $114 tax and fee… us dollars… but everything was nice and quiet, Beside everything that they didnt give us it was great
Stayed 2 nights in May 2024

10/10 Excellent

Julio, New york

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area
Stayed 1 night in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 May 2024
¡Hola Julio!Gracias por tomarte el tiempo para darnos una buena puntuación durante tu estancia en nuestro hotel. Nos alegra saber que te gustó nuestra área de piscina. ¡Gracias por hacérnoslo saber!Te deseamos un feliz día y esperamos verte de vuelta muy pronto.

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and professional
Stayed 2 nights in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 May 2024
Claro, aquí tienes una versión mejorada del texto:¡Hola Alberto!Muchas gracias por tus excelentes comentarios y puntuación. Valoramos mucho este gesto de nuestros huéspedes.Te deseamos un feliz día y esperamos verte de vuelta muy pronto.

10/10 Excellent

JULIO, Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the airport.
Stayed 3 nights in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 21 May 2024
¡Hola, Julio!Gracias por compartir tus excelentes comentarios y la puntuación que has otorgado a nuestro hotel, Hodelpa Garden Court, durante tu estadía con nosotros. Nos complace saber que tu experiencia fue agradable y que disfrutaste de tu estancia.Te deseamos un feliz día y esperamos darte la bienvenida de nuevo muy pronto.

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien
Stayed 1 night in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 20 May 2024
¡Hola Elba!Quiero agradecerte sinceramente por dedicar tu tiempo para darnos una excelente puntuación y dejar tus comentarios positivos durante tu estadía. Valoramos enormemente este gesto por parte de nuestros huéspedes.¡Te deseamos una semana llena de felicidad y esperamos poder recibirte nuevamente muy pronto!

10/10 Excellent

CARLOS, HALLANDALE BEACH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hotel staff.
Stayed 1 night in Feb 2024
Response from Alina Ceballos Operations Assistant on 17 May 2024
Hello Carlos!We sincerely want to thank you for giving us an excellent rating during your stay at our hotel. Your appreciation means a lot to us.We hope you had a comfortable and pleasant stay, and we look forward to welcoming you back very soon.Wishing you a day full of joy and great experiences!

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel.
Stayed 1 night in May 2024
Response from Alina Ceballos Operations Assistant on 17 May 2024
Hello John,Thank you very much for taking the time to send us your excellent rating and comment. It is a pleasure for us to receive such feedback, as it lets us know that you had a pleasant stay with us.We wish you a happy and wonderful weekend, and we look forward to seeing you again soon.

10/10 Excellent

Fraindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and Close to airport
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 15 May 2024
¡Hola Fraindy!Nos alegra mucho recibir una excelente puntuación y comentario de tu estadía con nosotros. Saber que quedaste satisfecho nos llena de alegría. Te agradecemos sinceramente y esperamos poder recibirte nuevamente pronto.¡Gracias y hasta pronto!

10/10 Excellent

Handy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 16 May 2024
¡Hola Handy!Queremos expresar nuestro sincero agradecimiento por tomarte el tiempo de compartir la excelente puntuación que has otorgado a nuestro hotel, Hodelpa Garden Court, durante tu estancia con nosotros. Tu opinión es muy valiosa para nosotros.Te reiteramos nuestro agradecimiento y te deseamos un día feliz !!

8/10 Good

tartarin

Travelled with partner
Liked: Staff & service, amenities
They are undergoing repairs and it smells terrible, they have to change the refrigerator
Stayed 1 night in May 2024
Response from Alina Ceballos Auxiliar de operaciones on 6 May 2024
¡Hola Tartarin!Queremos expresarte nuestro sincero agradecimiento por haber dedicado parte de tu tiempo para compartir tu experiencia y otorgarnos una buena calificación durante tu estancia en nuestro hotel.Nos entristece profundamente saber que los trabajos de remodelación en ese piso pudieron haber causado molestias durante tu estancia. Por ello, te ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que esto haya podido ocasionarte. Estamos investigando el asunto de la nevera en esa habitación para resolverlo lo antes posible.Esperamos que tengas una semana maravillosa y esperamos sinceramente tener la oportunidad de recibirte nuevamente en nuestro hotel, para brindarte una experiencia aún mejor en tu próxima visita.

10/10 Excellent

Jeannette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 1 May 2024
¡Hola Jeannette!Nos alegra mucho recibir una excelente puntuación y comentario de tu estadía con nosotros. Saber que quedaste satisfecha nos llena de alegría. Te agradecemos sinceramente y esperamos poder recibirte nuevamente pronto.Gracias y hasta pronto!

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is outrageous....very professional
Stayed 3 nights in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 1 May 2024
Hola José!Queremos agradecerte sinceramente por tomarte el tiempo para enviarnos tus amables comentarios. Nos llena de satisfacción recibir palabras tan elogiosas de nuestros huéspedes, ya que nos indican que disfrutaron de una estancia satisfactoria con nosotros.Te deseamos un día muy feliz y esperamos con ansias tu próxima visita.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Is nice
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 1 May 2024
¡Hola Muhammad!Queremos agradecerte sinceramente por dedicar parte de tu tiempo para compartir la puntuación y el comentario que nos enviaste sobre tu estancia en nuestro hotel.¡Te deseamos un día lleno de alegría y esperamos tener la oportunidad de recibirte nuevamente en nuestro hotel en el futuro!¡Que tengas un excelente día!

8/10 Good

Tania

Stayed 3 nights in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 20 May 2024
¡Hola Tania!Queríamos agradecerte sinceramente por tomarte el tiempo para compartir tu puntuación sobre tu experiencia durante tu estadía con nosotros. Valoramos enormemente este gesto por parte de nuestros huéspedes.Te deseamos una feliz y linda semana y esperamos recibirte de nuevo muy pronto.

8/10 Good

Charity

Liked: Cleanliness, staff & service
Very beautiful warm and inviting hotel. My overall experience was great. However, my room had an overwhelming odor. I’m not sure if it was mold or something worse. I booked my room last minute and only stayed one night otherwise I would have spoken with management or requested another room. But everything else from what I could tell was great.
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 30 Apr 2024
Hello Charity!!.We sincerely appreciate the time you have taken to send us your feedback.We deeply regret the inconvenience you experienced with the odor in your room. We are investigating the situation to identify the specific room and resolve the issue immediately.We wish you a week full of joy and sincerely hope that you will visit us again very soon.Best regards!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 30 Apr 2024
Hola Maria!!Quiero agradecerte sinceramente por tomarte el tiempo para compartir tus amables comentarios con nosotros y hacernos saber que tu estadía fue satisfactoria.Es importante para nosotros recibir retroalimentación tanto positiva como constructiva, ya que nos ayuda a mejorar continuamente nuestros servicios.¡Te deseo una semana llena de alegría y espero recibirte pronto de nuevo!

10/10 Excellent

Robert, Fishkill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great hotel
Stayed 1 night in Apr 2024
Response from Alina Ceballos Operations Assistant on 27 Apr 2024
Hello, Robert!We are delighted to receive feedback from our guests, as it helps us understand their experience better. Your comments are greatly appreciated.Wishing you a happy and rejuvenating weekend, and we look forward to welcoming you back again soon.

10/10 Excellent

neftali

Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 11 May 2024
¡Hola Neftali!Queríamos agradecerte sinceramente por tomarte el tiempo para compartir tu puntuación sobre tu experiencia durante tu estadía con nosotros. Valoramos enormemente este gesto por parte de nuestros huéspedes.Te deseamos un feliz fin de semana y esperamos recibirte de nuevo muy pronto.

2/10 Terrible

Rosalina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The floor I was placed in is under construction. This was not noted when booking this room. The construction was going on throughout the entire floor. I was not able to relax at all due to the intense drilling.
Stayed 3 nights in Apr 2024
Response from Alina Ceballos Operations Assistant on 15 Apr 2024
Hello Rosalina!!Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the remodeling and the associated noise. We truly regret that it has caused you so much discomfort. We are committed to providing you with a better service.We wish you a happy week and hope that you will give us the opportunity to have you back again so that we can provide you with the service you deserve.We reiterate our apologies.Alina CeballosOperations Assistant.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 15 Apr 2024
¡Hola Sandy!Queremos expresar nuestro sincero agradecimiento por tomarte el tiempo de compartir la excelente puntuación que has otorgado a nuestro hotel, Hodelpa Garden Court, durante tu estancia con nosotros. Tu opinión es muy valiosa para nosotros.Te reiteramos nuestro agradecimiento y te deseamos un feliz resto del dia.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alina Ceballos Auxiliar de operaciones on 3 May 2024
¡Hola Elimia!Queríamos agradecerte sinceramente por tomarte el tiempo para compartir tu puntuación sobre tu experiencia durante tu estadía con nosotros. Valoramos enormemente este gesto por parte de nuestros huéspedes.Te deseamos un feliz fin de semana y esperamos con ansias recibirte de nuevo muy pronto.

6/10 Okay

Darnellie

Travelled with family
Liked: Staff & service, amenities
Room was not comfortable as the last time I stayed there.
Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 12 Apr 2024
Hello Darllenie!Thank you for taking the time to send us your comments; we greatly appreciate this gesture from our guests. We sincerely regret and apologize for any inconvenience caused by the issues you experienced with your room.Please accept our heartfelt apologies, and we hope you'll give us the opportunity to host you again at our hotel.

10/10 Excellent

Irene

Stayed 4 nights in Apr 2024
Response from Alina Ceballos Operations Assistant on 30 Apr 2024
¡Hola Irene!Agradecemos sinceramente que nos hayas hecho llegar la excelente puntuación que nos otorgó durante su estancia en nuestro hotel. Nos complace enormemente saber que disfrutó de su tiempo con nosotros.Te deseamos una feliz semana y esperamos con ansias darle la bienvenida nuevamente muy pronto.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In house dining was 5 star. Pool area was resort like. Hot water in shower didn’t work. Loud construction happening during day
Stayed 3 nights in Apr 2024
Response from Alina Ceballos Auxiliar de operaciones on 9 Apr 2024
¡Hola Sydney!Te agradecemos sinceramente por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos mucho tu opinión, ya que nos ayuda a mejorar nuestros servicios.Lamentamos mucho escuchar sobre el problema con el agua caliente en tu habitación. Estamos abordando este tema con los responsables correspondientes para resolverlo de inmediato y garantizar que no vuelva a ocurrir.Nos alegra saber que disfrutaste del área de nuestro restaurante y de la piscina durante tu estadía. Apreciamos mucho que hayas destacado estos aspectos positivos en tu comentario.Te deseamos un día lleno de felicidad y esperamos sinceramente que nos des la oportunidad de recibirte nuevamente en nuestro hotel para brindarte una experiencia aún mejor.¡Saludos cordiales!

2/10 Terrible

J

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I never get the vip never and i asked them and they say they didnt show nuthing
Stayed 1 night in Mar 2024
Response from Alina Ceballos Operations Assistant on 28 Mar 2024
Dear Mr. Diaz,Thank you for taking the time to share your comments with us. We sincerely apologize for the inconvenience regarding the VIP service. We will promptly investigate the matter with our Reception Supervisor to understand what occurred. Your feedback is invaluable to us, and we regret any inconvenience this may have caused.We wish you a wonderful weekend and once again extend our apologies.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and cleanliness. Nice hotel
Stayed 2 nights in Mar 2024
Response from Alina Ceballos Auxiliar de operaciones on 28 Mar 2024
Hello Angie!Thank you for your kind words and positive feedback about your recent stay at our hotel. Your comments mean a lot to us and serve as valuable encouragement for our team.Wishing you a wonderful and enjoyable weekend, and we eagerly anticipate the opportunity to welcome you back soon.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alina Ceballos Auxiliar de operaciones on 2 Apr 2024
¡Hola Carmen!Queremos expresar nuestro sincero agradecimiento por tomarte el tiempo de compartir la excelente puntuación que has otorgado a nuestro hotel, Hodelpa Garden Court, durante tu estancia con nosotros. Tu opinión es muy valiosa para nosotros.Te reiteramos nuestro agradecimiento y te deseamos un día hermoso y lleno de alegría.

10/10 Excellent

Omar, BRONX

Stayed 3 nights in Mar 2024
Response from Alina Ceballos Auxiliar de operaciones on 6 Mar 2024
¡Hola Omar!Quería agradecerte por hacernos saber la excelente puntuación que nos diste durante tu estadía con nosotros. Valoramos mucho este gesto por parte de nuestros huéspedes.Te deseo un día muy feliz y esperamos con ansias tu próxima visita.

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and courteous
Stayed 1 night in Feb 2024
Response from Alina Ceballos Operations Assistant on 2 Mar 2024
Hi Dulce!We deeply appreciate the time you've taken to share your positive feedback with us following your recent stay. Your kind words mean a lot to our team, and we truly value the feedback of our guests.We're delighted to hear that our associates contributed to making your experience with us a pleasant one. It's always our goal to ensure every guest feels welcomed and cared for during their time with us.Wishing you a fantastic and joyful weekend, and we eagerly anticipate the opportunity to welcome you back again soon.

10/10 Excellent

Rosa, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities, great rooms
Stayed 1 night in Feb 2024
Response from Alina Ceballos Operations Assistant on 2 Mar 2024
Hello Rosa!We want to extend our heartfelt gratitude for taking the time to share your positive comments with us today. It means the world to us to receive such kind words from our guests, and we genuinely value your feedback.We're thrilled to hear that your stay at our Hodelpa Garden Court hotel met your expectations and left you satisfied. Ensuring our guests' comfort and enjoyment is our top priority, and we're delighted that we could contribute to a pleasant experience for you.Wishing you a wonderful and joyful weekend, and we eagerly await the opportunity to welcome you back very soon.

10/10 Excellent

william

Travelled with family
Superb service; nice renovations
Stayed 1 night in Feb 2024
Response from Alina Ceballos Operations Assistant on 29 Feb 2024
Hello William,I hope this message finds you well!I wanted to extend my heartfelt gratitude for taking the time to share your positive feedback and rating following your recent stay at our hotel. Your kind words truly mean a lot to us.We're thrilled to learn that you enjoyed the renovations we've recently completed. Enhancing our guests' experience is always our top priority, and it's incredibly rewarding to hear that our efforts have been appreciated.We sincerely appreciate your support and hope to have the pleasure of welcoming you back again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Wishing you a wonderful day ahead!Alina CeballosOperations Assistant

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 Mar 2024
¡Hola Michael!Queremos expresarte nuestro sincero agradecimiento por habernos otorgado una excelente puntuación durante tu estancia en nuestro hotel Hodelpa Garden Court. Valoramos enormemente este gesto por parte de nuestros huéspedes.Te deseamos un feliz fin de semana y esperamos pronto tu próxima visita.

10/10 Excellent

Delvi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 20 Feb 2024
¡Hola Delvi!Quiero expresarte mi más sincero agradecimiento por haber dedicado parte de tu tiempo para compartir la excelente puntuación que nos has dado respecto a tu estancia en nuestro hotel. Valoramos enormemente este gesto por parte de nuestros huéspedes.Una vez más, te agradezco sinceramente y te deseo un día feliz

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It’s a shame that this hotel it’s a VIP access for Expedia customers,not even water in the room.
Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 19 Feb 2024
Hola José,Gracias por tomarte el tiempo para enviarnos tus comentariosLamentamos profundamente lo que nos has mencionado y te ofrecemos nuestras sinceras disculpas. Estaremos hablando con la persona encargada de Ama de Llaves para investigar lo sucedido y tomar las medidas necesarias.Te deseamos una semana feliz y reiteramos nuestras disculpas

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 17 Feb 2024
¡Hola Steven!Queremos expresarte nuestro agradecimiento por tomarte el tiempo de compartir la excelente puntuación que nos otorgaste durante tu estadía en el Hotel Hodelpa Garden Court. Valoramos enormemente este gesto por parte de nuestros huéspedes.Te deseamos un fin de semana lleno de alegría y esperamos tenerte de vuelta muy pronto.

10/10 Excellent

Fausto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was a tenses moment due to an apparent smoke in floor 2.
Stayed 2 nights in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 16 Feb 2024
Hello Fausto!!.Thank you for taking the time to provide us with your positive rating of our hotel during your recent stay. We also want to extend our sincerest apologies for any inconvenience you may have experienced.Wishing you a wonderful weekend ahead, and we look forward to welcoming you back soon!

8/10 Good

Andres, Orangeburg

Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 Mar 2024
¡Hola Andrés!Agradecemos sinceramente que nos haya hecho llegar la excelente puntuación que nos otorgó durante su estancia en nuestro hotel. Nos complace enormemente saber que disfrutó de su tiempo con nosotros.Le deseamos un feliz fin de semana y esperamos con ansias darle la bienvenida nuevamente muy pronto.

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 12 Feb 2024
¡Hola Nelson!Queremos expresarte nuestro más sincero agradecimiento por habernos dedicado un momento para compartir la puntuación de tu estancia en nuestro hotel. Valoramos enormemente tu opinión y nos alegra saber que tu experiencia fue satisfactoria.Te deseamos una semana feliz y esperamos recibirte nuevamente muy pronto. ¡Gracias por elegirnos y confiar en nosotros!¡Saludos cordiales!

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Will definitely stay again.
Stayed 2 nights in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 13 Feb 2024
Hello Maria Elena!We sincerely appreciate the time you took to share your positive feedback with us. It brings us great joy to hear that your recent stay at our Hodelpa Hotel Garden Court was enjoyable. We eagerly anticipate your return and assure you that we'll welcome you back with open arms, ensuring that you feel right at home once again.Thank you for choosing our hotel, and we look forward to serving you again soon!

10/10 Excellent

Amarilis

Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 20 Mar 2024
¡Hola Amarilis!Quería agradecerte por hacernos saber la excelente puntuación que nos diste durante tu estadía con nosotros. Valoramos mucho este gesto por parte de nuestros huéspedes.Te deseo un día muy feliz y esperamos con ansias tu próxima visita.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very close to the airport. Wonderful place to start your journey. The rooms are spacious and clean. The pool area is a tropical paradise. Food was delicious and service was impeccable. Ediber (Eddie), at the front desk, was extremely helpful. I was so impressed that I booked another stay.
Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 12 Feb 2024
Hello Michael!We sincerely appreciate your positive feedback regarding your recent stay at our hotel, and we are especially grateful for your recognition of our reception associate, Edilber. Your kind words mean a lot to us, as they reaffirm our commitment to providing exceptional service to our guests.Wishing you a fantastic week ahead, and we eagerly await the opportunity to welcome you back with open arms. Our aim is to ensure that you once again feel right at home during your next visit.

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alina Ceballos Auxiliar de operaciones on 6 Feb 2024
¡Hola Nelson!Queremos expresar nuestro más sincero agradecimiento por dedicar parte de su tiempo en enviarnos la excelente puntuación que nos ha otorgado durante su estancia en nuestro hotel Hodelpa Garden Court. Valoramos enormemente este gesto por parte de nuestros huéspedes.Nos complace saber que su experiencia con nosotros fue satisfactoria y esperamos sinceramente que decida volver a visitarnos muy pronto.¡Que tenga un día maravilloso!

10/10 Excellent

Chris, Spartanburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always friendly and remembers me as I have stayed multiple times. Rooms are clean and restaurant is adequate. The location is great with shuttle service to the airport.
Stayed 1 night in Jan 2024
Response from Alina Ceballos Operations Assistant on 30 Jan 2024
Hello Chris!We sincerely appreciate you taking the time to share your positive feedback with us. Your kind comments about your enjoyable stay mean a lot to our team.Thank you for recognizing the excellence of our airport transportation service and the dedication of our associates. Guest opinions are invaluable to us, and we are grateful for your thoughtful input.Wishing you a fantastic week ahead, and we eagerly look forward to welcoming you back soon.Alina CeballosOperations Assistant

10/10 Excellent

Luis Manuel

Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 Jan 2024
Hola Luis!!Queremos expresar nuestro agradecimiento por dedicar tiempo a compartir la excelente calificación que nos brindaste durante tu estancia en nuestro hotel, Hodelpa Garden Court.Te deseamos una semana llena de alegrías y esperamos con entusiasmo que nos visites nuevamente.Muchas gracias y que tengas un excelente día!!!

8/10 Good

Douglas Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the most secure place that I have experienced in this country in 2 weeks.  I have not been aggressively approached and chased by a street beggar up in my face since I have been here, which has been 2 days and I really appreciate that.  Very nice staff.  Good food.  My room was nice.  I have found long curly/kinky black hairs everywhere I have stayed in this country (I have short grey hair).  Maybe it's a cultural thing.  Some kind of welcome mat?   
Stayed 2 nights in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 Jan 2024
Hello Gerald!!!.Thank you for sharing the positive feedback regarding your recent stay at our hotel. It brings us immense joy to learn that you enjoyed two pleasant and peaceful days with us. Your kind words are truly gratifying, and we appreciate your taking the time to convey your satisfaction.We wish you a delightful week ahead and sincerely hope that you consider choosing our hotel again for your future stays, especially when you return to the Dominican Republic, and particularly to Santiago de los Caballeros.

10/10 Excellent

Yesica, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and very clean.
Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 22 Jan 2024
Hello Yesica,Greetings! It brings us immense pleasure to connect with you through this channel and express our heartfelt gratitude for the positive comments you shared about your recent stay at our hotel. Your kind words mean a lot to us, and we truly appreciate the time you took to provide feedback.We're delighted to hear that you enjoyed the service from our staff and the facilities we offer. As you plan your next visit to Santiago de los Caballeros, we sincerely hope you'll choose us once again for your accommodation. Your continued trust is invaluable to us.Wishing you a week filled with happiness and beauty, and we eagerly anticipate the opportunity to welcome you back soon!

10/10 Excellent

Joan

Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 15 Jan 2024
Hola Joan!!.Gracias por habernos enviado la buena calificación que le has otorgado a nuestro hotel durante tu estadía, te agradecemos mucho este gesto y lo valoramos.Te deseamos una linda y feliz semana y te esperamos de vuelta!!!.

2/10 Terrible

Adolfis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worse hotel very dirty. When i showered i took a folded towel and it had blood. I touch my body with that towel. The manager told she could only say sorry, this is not acceptable this is a liability i will have to see the doctor now and check myself to make sure im fine. Guest could get sick and worse case could get HIV or any disease that could be tranfer by touching contaminated blood.
Stayed 1 night in Jan 2024
Response from Alina Ceballos Auxiliar de operaciones on 15 Jan 2024
Hi sir.Thank you for the time you have taken to send us your comments, deeply sorry for what happened to you, for which we sincerely apologize and let you know that the necessary measures were taken.I reiterate my apologies and wish you a happy week.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here!!
Stayed 2 nights in Dec 2023
Response from Alina Ceballos Auxiliar de operaciones on 2 Jan 2024
Hello Anthony, and Happy 2024!Thank you for taking the time to send us such a positive comment, letting us know that you had a pleasant stay with us. Wishing you a joyful first week of this new year, and we look forward to welcoming you again soon!

10/10 Excellent

Nurys M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained. The staff is extremely friendly and very professional. They are always pleasant and willing to serve. The restaurant service including thr menu is five star!
Stayed 2 nights in Dec 2023
Response from Alina Ceballos Auxiliar de operaciones on 31 Jan 2024
Hello Nurys!We sincerely appreciate the time you took to share your positive feedback about your recent stay with us. It brings us great joy to learn that your experience was enjoyable, and we express our heartfelt gratitude for your kind comments.Your recognition of the kindness and professionalism exhibited by our associates is truly valued. Providing exceptional service with a touch of warmth is at the core of our commitment to our guests.Wishing you a wonderful and pleasant day ahead! We eagerly anticipate the opportunity to welcome you back soon, creating another memorable experience that feels just like home.