Reception

Reviews of El Montserrat - Hotel Boutique

3 out of 5
El Montserrat - Hotel Boutique
Calle 5, Casa 2, Santiago de los Caballeros, Santiago Province

Reviews

9.0

Wonderful

Rating 10 - Excellent. 41 out of 58 reviews" "
Rating 8 - Good. 10 out of 58 reviews" "
Rating 6 - Okay. 3 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service
Bed/Bathroom & A/C only thing street parking can’t complain for the price Great location
Stayed 1 night in Apr 2024

10/10 Excellent

rony

Stayed 1 night in Apr 2024

8/10 Good

Au'Dree, Oakwood Village

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Boutique was very quaint and cozy. I loved the Boutique. The only disappointment was complimentary coffee was never made available. Next time if I return to visit I will bring my electric coffee pot.
Stayed 5 nights in Apr 2024

10/10 Excellent

rony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so very nice and they have a nice people there The house it very clean I like whene the talk to me There’s so very responsible I will come back there whene I come back to santiago Dominican Republic
Stayed 3 nights in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta fue mi segunda vez en el Montserrat y no será la última. Cómodo, bien ubicado, y excelentes antenciiones.
Stayed 1 night in Apr 2024

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angelina is the receptionist and she is very professional and helpful. Thank you Angelina.
Stayed 3 nights in Feb 2024
Response from Miguel on 8 Mar 2024
Thank you for your feedback! We're delighted to hear that Angelina provided you with professional and helpful service during your stay. We'll make sure to pass on your kind words to her. We look forward to welcoming you back to our hotel in the future!

4/10 Poor

Jaime

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is good but, the bathroom is not appropriate', very very small the stair you could feel unsafe due to be very small. The conserge is not doi g a daily cleaning, eather kitchen or bed.
Stayed 3 nights in Feb 2024
Response from Miguel on 2 Mar 2024
Thank you for your feedback. We want to assure you that our cleaning services are conducted every other day to maintain the cleanliness of the kitchen and beds. We apologize if this wasn't communicated clearly during your stay. Your satisfaction is important to us, and we appreciate your input.

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Was good location n safe
Stayed 7 nights in Feb 2024
Response from Miguel on 29 Feb 2024
Thank you for your feedback! We're glad to hear that you found our hotel to be in a good location and safe. Providing a secure and convenient environment for our guests is important to us. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Juana C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant
Stayed 6 nights in Feb 2024
Response from Miguel on 29 Feb 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel elegant. We strive to provide a luxurious and memorable experience for all our guests. We hope to welcome you back soon!

10/10 Excellent

Julissa, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place and quiet
Stayed 1 night in Feb 2024
Response from Miguel on 29 Feb 2024
Thank you for your feedback! We're delighted to hear that you found our hotel to be very clean and quiet. Providing a serene and pristine environment for our guests is a top priority for us. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Eddy

Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Travelled with family, Business traveller
Liked: Staff & service, amenities
Unique customer services
Stayed 1 night in Jan 2024
Response from Miguel on 29 Feb 2024
Thank you for sharing your experience! We're thrilled to hear that you found our customer service to be unique. Providing exceptional service to our guests is something we take great pride in. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Aniles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean up and quiet
Stayed 1 night in Jan 2024
Response from Miguel on 29 Feb 2024
Thank you so much for your kind words! We're thrilled that you found our hotel very clean and quiet. Your satisfaction is our top priority, and we're delighted to have provided you with a peaceful and pristine environment. We hope to see you again soon for another wonderful stay!

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel pequeñito pero muy acogedor, muy céntrico y tranquilo. No tiene las comodidades tradicionales de estacionamiento, ni cocina, pero tiene todo lo necesario para pasar un agradable momento
Stayed 1 night in Dec 2023
Response from Miguel on 29 Feb 2024
¡Gracias por tu amable reseña! Nos alegra escuchar que encontraste nuestro pequeño hotel acogedor y convenientemente ubicado. Aunque carecemos de comodidades tradicionales como estacionamiento y cocina, nos complace ofrecer todo lo necesario para una estancia cómoda y agradable. Tu satisfacción es nuestra prioridad, ¡y esperamos tener el placer de hospedarte nuevamente pronto!

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

2/10 Terrible

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I rented for 2 nights and the second I slept in the airport parking lot because they made me feel as though I was trespassing. I was told the 1st night $14/night for my guess which I paid and told the lady only one night my friend will stay. The 2nd my friend dropped by to chat a bit. On enter a lady was watching my door. I later asked her a question and the attitude was unbelievable. My friend and I ate chat and then went inside to wash up. About 9:30pm I was escorting my friend out, a man and a woman was watching my door. I have never felt like that before and I travel on a regular basis. I packed my things and went straight to the airport where I was more comfortable sleeping in the rent SUV. I would never recommend this place to my enemy. Spend a bit more for quality customer service
Stayed 2 nights in Nov 2023
Response from Miguel on 29 Nov 2023
First of all, we greatly appreciate and value your comment, but it should be noted that our visitor rules are posted on the door of each room, a visitor is not allowed to enter the rooms. However, they can be in the common area of the hotel until 9:00 pm, it is for this reason that the hotel staff was attentive to your stay, since some of our rules were not met, for us the safety of our guest is extremely important, that is why we encourage our guests and and everyone (visitors included) to complied with our rules. I am very sorry that our policies did not meet your expectations and for that we sincerely apologize.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo fue 1 noche pero suficiente para dar una excelente calificación a esta estancia. Cerca del area en crecimiento, de Plazas comerciales, de Grandes supermercados, restaurantes para desayunar, cenar, bares. El area del monumento a un par de kms, y el Santiago clasico. Muy limpio y buenas atenciones.
Stayed 1 night in Nov 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

8/10 Good

ERLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good safe and comfortable place to stay
Stayed 5 nights in Sep 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

6/10 Okay

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t get visitor after 9pm😩😤
Stayed 1 night in Aug 2023

2/10 Terrible

patrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately the hotel does not provide security nor parking At check in, I specifically asked about the safety of parking our cars at curb level in front of the hotel.. the receptionist assure me it was OK BUT IT WAS NOT.. this morning when we get to our car, both mirrors were stolen at night NOT SO SAFE AFTER ALL BE CAREFUL IF YOU STAY HERE
Stayed 1 night in Sep 2023
Response from Miguel on 8 Sept 2023
We are very sorry for your bad experience.The parking specifications are very clear in our description, private parking is subject to availability, the other parking spaces are around the hotel directly on the street. Therefore we do not have no control of what happens on the street.My deepest apologies.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem!! Beautiful, clean, beautiful neighbourhood, close to everything! Recommend it completely! Finally somewhere clean and quiet in the DR!
Stayed 1 night in Aug 2023
Response from Miguel on 29 Aug 2023
Thank you very much for your rating and we are pleased that you are satisfied with our service.

8/10 Good

Christelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Overall satisfied with my stay. The address provided online didn’t take me directly to the place, I had to call the host and she guided me.
Stayed 1 night in Aug 2023

10/10 Excellent

Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Miguel on 21 Aug 2023
Apreciamos mucho su valoración, in placer haberle recibido.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Aug 2023
Response from Miguel on 5 Aug 2023
Muchas gracias por su estadía.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Miguel on 14 Jul 2023
Estamos encantados de haberle recibido.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto que la propriedad esta muy bien ubicado
Stayed 1 night in Jun 2023
Response from Miguel on 20 Jun 2023
Muchas gracias! Estamos para servirle.

10/10 Excellent

Frank, OZONE PARK

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and super quiet.
Stayed 3 nights in Jun 2023
Response from Miguel on 20 Jun 2023
Thank youWe really appreciate that you felt comfortable with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Miguel on 18 May 2023
Estamos para servirle, muchas gracia por su estadía.

8/10 Good

Adrián

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Miguel on 18 May 2023
Estamos para servirle, muchas gracias por su estadía.

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
The staff very helpful. The place in a nice private area.very clean an updated.
Stayed 1 night in May 2023
Response from Miguel on 3 May 2023
Thank you very much for your stay with us, we are at your service in the city of Santiago whenever you need us. Greetings

10/10 Excellent

Edwin

Business traveller
Liked: Staff & service
Clean and quiet place
Stayed 1 night in Apr 2023
Response from Miguel on 22 Apr 2023
Gracias por elegirnos, esperamos volver a verle pronto.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly people
Stayed 1 night in Mar 2023
Response from Miguel on 27 Mar 2023
Always at your service.

10/10 Excellent

KEN

Liked: Cleanliness, staff & service, property conditions & facilities
La pasamos súper y se PUEDER repetir
Stayed 1 night in Apr 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Corina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Jan 2024

6/10 Okay

Julio

Business traveller
Esta bien pero fuera bueno que tuvieran algo de comida para vender. Asi los clientes tuvieran algo Para comprar y comer
Stayed 7 nights in Feb 2024
Response from Miguel on 26 Feb 2024
Lamentablemente nuestro modeló de estadía no ofrece comida, pero gracias a nuestra localización los huéspedes tienen acceso a una gran variedad de restaurantes, cafés y centros comerciales a menos de 500 mt.

10/10 Excellent

Rafaelina

Travelled with partner
Liked: Cleanliness, amenities
Muy buena las atenciones excelente las instalaciones
Stayed 1 night in Feb 2024
Response from Miguel on 29 Feb 2024
¡Muchas gracias por tus amables palabras! Nos encanta escuchar que disfrutaste de tu estancia en nuestro hotel. ¡Esperamos verte de nuevo pronto!

2/10 Terrible

LUIS

Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Guillermo

Stayed 1 night in Oct 2023

10/10 Excellent

Máximo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pequeño hotel con ubicación céntrica, buena higiene y cómodas instalaciones. Excelente relación de calidad y precio
Stayed 1 night in Oct 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y acogedor los servicios muy cortes. Los anfitriones muy atentos
Stayed 1 night in Sep 2023
Response from Miguel on 2 Jan 2024
Thank you very much for your review, we greatly appreciate your opinion.

10/10 Excellent

Michael Shephard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen local
Stayed 1 night in Sep 2023